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TRACK Vacation Rental PMS vs SkyTouch Hotel OS Comparison

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Overview

TRACK is a cloud-based hospitality & vacation rental solution that offers integrated property management features, along...

Category Leaders

SkyTouch is a hotel property management system (PMS) with rate and group management, inventory, distribution, sales, billing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

5

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.3

5

4

3

2

1

49

34

8

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.

AD

Alaina D.

I really like the system and think it is easy to use. Customer service has been excellent.

BD

Brian D.

I am really happy we decided to change our Vacation Rental software to Track, they are very knowledgeable and the product is as promised.

MP

Maria P.

Pros

Sky touch is a very good system and is very highly recommended. Their customer service is amazing.

RF

Rebecca F.

Overall the experience has been good. The fact that the program is web-based has been very useful.

BC

Brian C.

The customer support is excellent and this software is extremely easy to use. The fact that it also a web based application is very helpful.

AR

Anonymous Reviewer

Cons

It glitches sometimes and I cannot hear people on the receiving line. However, this may be user error.

BM

Bridget M.

We have been trying to find out who our current rep is since November. Have sent multiple tickets since that time with no response at all.

TK

Terri K.

Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.

MP

Maria P.

Cons

Posting adjustments- inability to just void a recent transaction error. No Show - unable to reverse if necessary.

DH

Dana H.

I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS.

TD

Tonny D.

There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.

SS

Stan S.

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features40
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Catering Management
  • Channel Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Dynamic Pricing
  • Email Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Management
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Management
  • Multi-Property
  • Online Booking
  • Online Payments
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Rate Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • Search/Filter
  • Self Service Portal
  • Single Property
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management
  • Total features34
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Catering Management
  • Channel Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Dynamic Pricing
  • Email Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Management
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Management
  • Multi-Property
  • Online Booking
  • Online Payments
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Rate Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • Search/Filter
  • Self Service Portal
  • Single Property
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management

Integrations

  • Total integrations24
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Revinate
  • SiteMinder
  • Stripe
  • VRScheduler
  • Whistle
  • Wishbox
  • Xero
  • Zapier
  • Total integrations4
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Revinate
  • SiteMinder
  • Stripe
  • VRScheduler
  • Whistle
  • Wishbox
  • Xero
  • Zapier