Track Vacation Rental PMS Reviews - Pros & Cons, Ratings & more

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TRACK is a cloud-based hospitality & vacation rental solution that offers integrated property management features, along with call tracking functionality for revenue optimization. The suite of tools is designed for individual property owners, mid-sized property chains, & large enterprise portfolios.

Track Vacation Rental PMS

Linux

Web-based

Windows

Owner

I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.

Manager

I really like the system and think it is easy to use. Customer service has been excellent.

Bookkeeper

I am really happy we decided to change our Vacation Rental  software to Track, they are very knowledgeable and the product is as promised.

Agent

It allows you to keep notes within the system as well. Their support team is excellent and always quick to respond when help is needed.

Ease of use, and the fact that it works to earn more revenue. Everything starts with revenue, and this software is very strong in this area.

1 month after they missed the onboarding deadline- they realized they can not send messages from the system for the region we are in.

Property/Reservation Manager

Very cost effective for our company which we have over 850 properties.

The software is great to keeping track of leads for inbound and outbound calls.

Reservations 

It glitches sometimes and I cannot hear people on the receiving line. However, this may be user error.

Track is very interactive on hearing our requests  on implementing new features that helps with our business.

Also, they are constantly coming up with new improvements and they truly listen to our feedback on things we would like to see be available.

Reservatioins Supervisor

We have been trying to find out who our current rep is since November. Have sent multiple tickets since that time with no response at all.

We sent it back 3 times because of errors ( always higher) costs than agreed2) They have a long drawn onboarding process- and keep charging you fees along the way.

Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.

Track CRM

ResNexus

They conned the owner of the company into it. Trying for over a year to get her to switch. When she did the entire website was messed up and they told us it would be the same, straight up lied about many things and take 4 days to complete tickets. It’s bizarre and no one should ever have to deal with them.

Awful Company

When we started with TRACK in 2020 - our experience was satisfactory. But for some reason, that changed in 2022. It's a revolving door of "customer success reps" and their support has become almost non-existent. If you submit a ticket - there is only a 50% chance you'll receive a reply, and an even smaller chance that you'll get a helpful response.

The biggest issue I have with TRACK - is how they treat customers who explain these frustrations. TRACK (without our consent) raised our pricing. When we immediately told them we did not want to continue because of the price increase - their response was "Sorry, we actually just auto-renewed your contract and you're required to pay us for another 12 months before you can leave." 

Most reputable companies would realize the absurdity of this bait and switch and allow some kind of exit with an unhappy customer. But not TRACK. They will threaten legal action and force you to pay them for an additional year.

But if you think about it, it makes sense. They've fallen so far behind other leading PMS providers that their only option is to squeeze their current customers.

Falling way behind competitors

It's feels like you are on merry go round at a fun fair.  It's all bright and shinny but you just keep going round in circles with a mirage of some thing special.  Finally when you get off you realize you have been ripped off and sick in the stomach.

Lies Lies and more Lies

I am really happy we decided to change our Vacation Rental  software to Track, they are very knowledgeable and the product is as promised. 

Frequent Improvements

Track Hospitality Review

Great lead management software

TRACK Hospitality Software review

I like the software in general as it is very similar to other property management software at a lower price point. 

Track Pulse lead tracking is great!

Hi Alaina-

Thanks for your review. We are very excited to hear that you are so happy with our product and we are continuing to innovate TRACK to make it the best possible software for all of our user's unique needs. Thanks so much for providing this feedback!

This software keeps me organized and in contact with my leads 

I have never used a lead management system before using track.  I now use it daily.

Hi Mindy-

Thank you so much for taking the time to review TRACK Pulse. We're so happy that you are utilizing our lead management software on a daily basis and that it was been beneficial to your business operations. We'd also like to thank you for the feedback on how we can improve the software. We will continue to innovate our product to help fit the needs of your unique business. Your insights are greatly appreciated!

Product is easy to set up and very user friendly. 

Thank you for your review! We are glad you are happy with TRACK and we are working to make sure you are aware of all major releases ahead of time!

It's a  modern, well-designed program that focuses strongly on revenue generation.

I really like the system and think it is easy to use. Customer service has been excellent. My only issue is updates. I know there are a couple bugs and I am hoping they get corrected soon. I was told that they would. I want the "keep same rates" option to work when changing dates on a reservation. I want to be able to organize cabins on tape chart by a secondary name. Lastly, I would like to be able to type a specific nightly rate in (not a set rate) on the initial bid screen.

Good system but waiting on updates

Over the years we've used a few different reservation softwares, but nothing compares to what the TRACK property management software has to offer.  First and foremost, TRACK has great customer service and stays on the cutting edge of technology across their entire platform.  They are always looking at ways to improve and they are willing to listen to suggestions & feedback from their clients.  There are so many areas that could be highlighted within the TRACK PMS, but some of my personal favorites are:  The user friendly reservation process which allows staff to book reservations with ease, without having to click through multiple screens to book a simple reservation.  This is one of the most critical pieces to a good software platform, but most of the time overlooked;  The accounting and reporting has it all, from yield management to rate management, it has everything necessary to operate at a high level;  The housekeeping and maintenance has many different features to help make the entire company operate more efficiently.  Across the board the TRACK property management software is certainly on the right TRACK to move forward.

Best Software on the Market....Hands Down!

Thank you for your nice comments, we're glad you like the system and appreciate your business!

Track Vacation Rental PMS Reviews

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