Main problem solved is the "macro" view of the trip expanses Flexibility - to possibility to choose from different airline companies at once made it supper easy to plan a trip
It is easy!!! it takes me 2 minutes to plan and book a trip... something that could have taken me several email and hours in the past
Expanses report - the idea is create, not finalized yet... report should be a bit more versatile
Likelihood to recommend: 10/10
Help me as an admin to give other managers the responsibility for they department's flights. All data in one place.
Listening to the customer. When we have an issue that deens to be checked, we recieve a past, agile answer. Easy to use the system.
There are more improvements needed to be done in the UI/UX, administration flexibilities. But all are bein heard and taking care of.
Thank you for submitting your review about TravelSuit. We're constantly working on improving our product and we are always open to hear valuable feedback, just like you wrote :)
Likelihood to recommend: 9/10
Great Customer Support!
Employees do their own thing Relatively easy to use All info in one place
Don't get notifications about employees making changes Feel like there are tricks to get cheaper flights - that I am not aware of
Thank you, Tara, for the review!
As for your cons, we're preparing a new release and we'll give admins the option to be notified about employees' actions. If someone is stuck at the airport at night and needs help, we'll make sure they get but we understand you'd like to be notified in this case.
Secondly, as for the 'tricks' to get cheaper flights, we would like to understand what you mean since there are NO tricks. The system relies on artificial intelligence to suggest cheapest, fastest and recommended flights (a combination of multiple factors). It would be best if you could contact us with a concrete example and we'll investigate the case together.
We're happy to listen so don't hesitate to discuss your desired specs with your Customer Success rep.
Likelihood to recommend: 7/10
The system is good and saves time in search the information regarding flight options. The customer service [SENSITIVE CONTENT HIDDEN] is excellent. availability and professionalism at a very high level. absolutely a significant advantage over competitors.
Collection of data of all relevant flights.
There are cases where the information in the system is inaccurate and therefore a check with the customer service is required.
Hi Sharon, many thanks for such a nice review, especially about our Travel Customer Service!
As for the 'inaccuracy' of some of the flight results, it does happen only with some low-cost providers as they do not simply push all their available flights/services to the 3rd party providers. As you book most of your flights through such airlines, you might be often caught in this and we're sorry for that. This is why we also provide such extensive customer service so that we can help mitigate this.
Likelihood to recommend: 8/10
My overall experience is great! I love that I have my CSM close to me and that she is very approachable and handles things in the same moment. I love the fact that this is an SU like us, so we know the scale of growth they are experiencing and we love that we use the same language. also, the support is amazing and they are very attentive and helping.
I liked the most in this SW, that it is easy to handle, very intuitive and "saves" the necessity to use a travel agent. also it combines all the travel policy of the company, combines booking hotels with no separation and a great followup in the form of well-based reports.
What I least liked in the SW is the fact that it has its bugs, sometimes the SW is missing our travel policies and we need to double-check it if it is ok. besides that - nothing else.
Likelihood to recommend: 10/10
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