TripActions Features

I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested.

There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file.

Thank you for your review of TripActions. It's great to hear you're able to offer candidates a fast and easy solution, but definitely a concern to hear you had billing issues. Please always feel free to contact TripActions customer service at 1-888-505-8747 or submit a support ticket directly from in our app. We want to make it right!

CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf.

Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.

Aggregates all flight and booking info into one platform. You can see other users travel arrangements and you can schedule on behalf of others.

Service fee is charged separately and adds a little bit of pain when it comes to submitted expenses and receipts..

I love the swift and helpful communication that accompanies this service. I have reached out a few times for support, and each time a representative has been incredibly helpful and responsive.

No complaints--I have had only good experiences using tripactions

It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy. Great feature: you can create an "itinerary" and have flight and hotel under the same folder. They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer.

A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it. Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!!

Easy to use，User Portal is clear and intuitive! TripActions can be integrated with my company 's expense system and make my reimbursement so much easier. Notifications are useful as reminders before the trip. Customer support has been helpful!

Hotel and Flight prices seem to be higher than market price. Refundable hotels are higher price than non-refundable hotels, I wish they are all refundable options for safety and in case of unwanted emergency.

I'm not particularly airline loyal, and Tripactions seems to provide all the same flights that are available in search engines like Kayak, at the same prices, and passes all of my traveler information back into the airlines booking systems. It's totally seamless, and prevents me from having to keep my info up to date in multiple airline websites. It's cut down significantly on the amount of time I have to spend booking flights for work. Their support has also been incredibly helpful in rebooking flights when I've needed it. They get things done quickly without any hassle.

I've heard that folks with high status don't love it because they don't receive the same customer service they'd get if they were booking direct, but I haven't experienced that.

Reporting. You can get any information you need from their reporting tool which has been IMMENSELY helpful during audit season. We don't use them, but the Controls ability is awesome. You can set any level of controls that you need if you have budgetary concerns. TripActions will reconcile with your credit card transactions. Amazing.

It does not always find the cheapest option. I can often find something cheaper just on Expedia which is odd.

The customer service is absolutely top notch. Before switching to being a user in Marketing I was in Recruiting and booked 5-10 flights and hotels a day for guests. Whenever I was in the office on a Friday at 7pm trying to arrange an onsite for Monday from Europe to U.S. I was always supported by the best Customer Support team that I have ever encountered. Great solutions, quick replies, and great conversations.

As an administrator, I would have liked quicker followups for hotels that were blacklisted due significant issues i.e. cancelling and not notifying candidates. As a user now in Marketing and booking own flights, I have no complaints and super impressed.

The ease of use in booking hotels, flights or rental cars is second to none. I’ve never used another software for booking travel that is as simple to navigate.

I’m not convinced the best prices always appear for flights specifically. I’ve looked at airline sites to compare and find lower prices for the same flight.

I was the first time user in January when I used Trip Actions software to book my official trip. I had no issues. It was self explanatory and very easy to use.

Nothing I can say at this time about the software that I didn't like.

Love being able to utilize TripActions when booking a work related travel. Instead of having to email back & forth about preferred flight times, I can look at all the available options on my own & book it myself. The options to earn rewards by booking less expensive flights is a great perk too!

I haven't come across any issues so far.

Flight and hotel search features Trip reminders and links to confirm flights Integration with Expensify Web or mobile app access Extremely helpful support in event of travel issues

No big complaints Occasional issues with properties available in search being unavailable when I go to book Also some differences in effectiveness between support team members. Some went above and beyond, others left to to my own devices a little more

I like TripActions' modern user interface and dashboard because it simplifies the implementation of operations with sufficient flexibility, especially when executing flight and hotel reservations during external missions. TripActions allows us to put all these operations under strict control and ensure that appropriate offers are obtained and that the budget is not exceeded. Due to its close connection...

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TripActions is a basic application that doesn't demand a lot of professional time. I had no problems using it, and I recommend it to everyone.

TripActions makes tracking team and company spending easy. TripActions provides a simple mechanism for scanning receipts over the phone, automation to extract data, add it to an expense schedule, and notify the line manager to take approval, send acceptance notifications, or request additional information. It's also great that TripActions enables us to set a spending cap, and we can also send a request...

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The desktop and mobile apps are easy to use, scanning and auto-fill technology work well, and the membership prices are affordable.

The customer service is fantastic. At the airport with flight delays, I can jump on a chat with a real person who will work to figure out alternatives. There have been some application quirks but hopping on with CS tended to fix the issues in short order. Our company also implemented "saving sharing" where the employee would get a cut of the savings - in the form of a gift card to Amazon or whatever - if they chose a travel option that was more economical then some threshold or average. This was a very popular feature.

It didn't integrate well with Frequent Flyer status and sometimes failed to show options that were allowed under travel policy. For example, status that allowed selection of premium economy for free would sometimes not work right, and you'd have to call after the booking to get it fixed. Additionally, even though policy allowed for upgrade to business in some cases, the application still fired off a "this is out of policy" warning. It also wasn't always the cheapest option - in a couple cases booking directly through the airline was actually most cost effective.

The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest,...

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Hi Laura, Please forgive the delayed response. I'd like to learn more about your experience so that we can make this better for you. Would you DM me so we can start a conversation? Samantha

I really like how the booking options display based on the company 's travel policy. This has streamlined the booking process because users are not having to get approval so long as the booking fits within the provisions of the policy.

With hotel booking, a user can select to search based on a company office location (that have been configured); however, this is not available for flight bookings. We have unfortunately had a case where someone selected the wrong airport (a 4.5 hours' drive away) because it had a similar name to the right one. This would have been avoided if the user could have selected to search for flights based on their location and the office location to which they were traveling.

Beyond the low-fuss, high-ease interface for booking flights and other travel accoutrement, the customer service is beyond reproach. The CS team has helped me out on numerous times and worked minor miracles on my behalf, from last second flight adjustments to researching and answering my left-field questions on how to get around the nonsense that certain airlines subject their customers to. Happy to use, highly recommended!

As someone who likes to take a little more control over the particulars of my bookings, I find the hotel section to be a little clunky to navigate for comparison shopping.

The ability to earn rewards from choosing lower cost options, which can be redeemed for Amazon GCs, travel, and more. Great way to game-ify booking travel along with saving the company money. The website and mobile app both have very modern interfaces and performance is reasonable when loading all the travel permutations. Setup is very easy for user preferences and loyalty IDs.

I didn't like how they split choices between rewards points earning and non-rewards points earning hotel selections. They also split between those options which are eligible for cashback rewards and those that are not. It's all to provide more options but it ends up confusing more than anything. The other thing to note is that if you are booking a new trip, Tripactions charges a set fee. So make sure you combine hotel and flight bookings otherwise you will be hit with a separate fee per booking.

That my entire trip was in one place - and all rewards information can still be applied.

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

1) Incentives (employee kickback percentage) is awesome way to keep cost conscious but not force employees to pick the cheapest options. 2) Recognition of my status with vendors makes getting appropriate seats, room options, or discounts easy. 3) Information and views into flights, aircraft, amenities, and seat availability is convenient.

Rarely book a pre-paid hotel or pulled options from priceline style sites where I can't cancel or earn status for my business travel. These options often clutter the listing or make for several filters to apply to narrow choices. Same applies to apartment style options, bed and breakfast, etc. that require more filtering. No way to limit choices in profile so they don't continue coming up.