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WebRezPro vs GraceSoft Easy InnKeeping Comparison

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Overview

Category Leaders

WebRezPro is an online reservation & booking and property management system for use in hotels, hostels, vacation rentals, and campgrounds

Easy InnKeeping is an hotel management solution with room charts for the front desk, payment integration, POS, and housekeeping....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

192

5

4

3

2

1

134

50

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.4

54

5

4

3

2

1

31

17

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The ease of use is fantastic and the y will consider any revisions to improve their product.
Their customer service is also outstanding - you aren't put on hold at all and are immediately greeted by a friendly customer service associate. We're really happy so far.
I think the support team does a great job, and our rep has been amazing and responsive.

Pros

Promote the best reservation that can increase the sales. Good hospitality with customers due to quick performance of software as compared to manual.
Uptime is great ... meets all of our needs ... customer support is excellent ... time saver, especially with repeat customers ... love the ability to quickly send a confirmation to our guests.
We will always recommend Easy Inn Keeping, not just for a good product, but for the excellent care and attention you are sure to receive.

Cons

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.

Cons

The most troubling aspect we ran into was having customer service, who is the same guy over and over, eventually just ignore us over bugs that they could not figure out.
I basically use the calendar system, would see alot more value if I used all the functions so my bad to a point.
Sometimes I have trouble assigning "codes" to new items I offer. I try to re-assign codes I don't use, for new things, and it won't let me just overwrite the original assignation.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features124
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Catering Management
  • Channel Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Extended Stay
  • Financial Management
  • Financial Reporting
  • For Hospitality Industry
  • For Hostel/Dorm Managers
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Historical Reporting
  • Housekeeping Management
  • Inbox Management
  • Income & Balance Sheet
  • Inventory Management
  • Invoice Management
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Availability Schedule
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Search/Filter
  • Self Check-In/Check-Out
  • Short/Long Term Rental
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Task Management
  • Tax Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features93
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Catering Management
  • Channel Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Extended Stay
  • Financial Management
  • Financial Reporting
  • For Hospitality Industry
  • For Hostel/Dorm Managers
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Historical Reporting
  • Housekeeping Management
  • Inbox Management
  • Income & Balance Sheet
  • Inventory Management
  • Invoice Management
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Availability Schedule
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Search/Filter
  • Self Check-In/Check-Out
  • Short/Long Term Rental
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Task Management
  • Tax Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations58
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations7
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

TF
AvatarImg

Toby F.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WebRezPro logo

WebRezPro

Easy to use, Phenomenal Support

Reviewed 5 years ago

Automated custom pre-arrival & post-departure emails, dynamic rate strategies with simple rate override functionality.

Pros

Multiple property support, multiple availability calendars, easy rate overrides, setup and interface. Customization & lots of options for email templates.

Cons

Group Booking functionality is not as simple / easy as we'd hope it to be.

LB
AvatarImg

Lorraine B.

Higher Education, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WebRezPro logo

WebRezPro

Accommodations made easy!

Reviewed 5 years ago

The reporting capability is something we lacked before, and has been so beneficial and efficient. We have been able to adapt the Room Blocks to support our academic program groups and it has worked well. Reservation Clerks and Housekeeping are now in an automated environment which has made less room for error and a more efficient process.

Pros

The software is extremely user friendly and intuitive for the end user , reservations clerks and Management. The helpful tutorial videos were essential to support configuration requirements , especially for someone new to this type of software.

Cons

The Housekeeping Report is easy to use, but limited in its functionality from the perspective of tracking labour.

FB
AvatarImg

Fran B.

Hospitality, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

WebRezPro logo

WebRezPro

WebRezPro User

Reviewed 5 years ago

I've worked with WebRezPro and WorldWebTechnolgies for more years than I can count, they are professional, honest and reliable

Pros

I like dealing with WorldWebTechnolgies, they are reliable and always available to help.

Cons

Inputting rates and dates is a long process. I never realized this until I found the ease of they way the Airbnb site works, so easy and quick.

KS
AvatarImg

Ken S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WebRezPro logo

WebRezPro

Webrez review

Reviewed 2 years ago

Easy access and changes to pricing .

Pros

Easy to Navigate.Simple to make changes and great software support.

Cons

Does not work well on a cellphone. I don’t like having to sign in all the time but that is the security protocols .

TW
AvatarImg

Tim W.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WebRezPro logo

WebRezPro

WEbRes Fan

Reviewed 4 years ago

easy to use and priced well

Pros

The ease of use is fantastic and the y will consider any revisions to improve their product

Cons

We haven't had any problems and great response to clqrify issues we may happen upon

CF
AvatarImg

Crystal F.

Hospitality, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

WebRezPro logo

WebRezPro

Bookkeeping

Reviewed 4 months ago

Very easy to use. Screen layouts are beautiful and easy to understand. The financial report options and stat reports could use a few more options.

Pros

Screen layouts are great and easy to understand

Cons

Could use some better financial reports and options

CP
AvatarImg

Chancey P.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebRezPro logo

WebRezPro

User friendly and accurate

Reviewed 5 years ago

No overbookings, easy to use, great customer service.

Pros

It doesn't allow mistakes to happen when booking at our 9 room Guesthouse. We have never had a overbooking in 3 years. Customer support is great, very knowledgeable about the system.

Cons

Nothing, it has the capability to operate a small business, or a large one.

RL
AvatarImg

Renee L.

Hospitality, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

WebRezPro logo

WebRezPro

Accountant perspective

Reviewed 3 months ago

Like as an easy system for independent hotels

Pros

Easy to use, reports easy to run and find and easy to read

Cons

back dating, have had problems with keeping this turned off

LR
AvatarImg

Leah R.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

WebRezPro logo

WebRezPro

Smaller Motel

Reviewed 5 years ago

I have found it fairly easy to use. Used it now for almost 3 years. Theres still things that aren't how I like it. But have learned to operate it around those limitations

Pros

Once set up , its easy to use. And it is compatible to some sites that integrate with it.

Cons

It is not as easy to change things to the way you want it. You get instructions on how to do it yourself, with no follow up to see if you need any more help.

Vendor response

Leah, thank you for your review, we value your feedback! We are happy that you like the overall functionality of our system and find it easy to use. As always, our support team is here to help so please reach out to us via telephone or email at any time and we will assist you.

JP
AvatarImg

John P.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

WebRezPro logo

WebRezPro

The Best property management system

Reviewed 3 years ago

The property management system is easy to work with

Pros

It is possible to have several reports because you can customize them according to your needs

Cons

Interactive between unit type and unit number --comes up unit type automatically my preference is number but cannot set it my way automatically

BZ
AvatarImg

Brian Z.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebRezPro logo

WebRezPro

Incredibly happy we switched to WebRezPro

Reviewed 3 years ago
Pros

WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well.

Cons

Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support.

SW
AvatarImg

Sarah W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WebRezPro logo

WebRezPro

User Friendly and Efficient System

Reviewed 11 years ago

Our properties have been using Web Rez Pro for several years, and we are very pleased with the product. It is very easy to use and meets all of the needs for both of our hotel properties. We find it extremely easy to train staff on the system, and love how easy it is to pull detailed reports. We highly recommend their product!

Pros

No pros were added to this review

Cons

No cons were added to this review

KH
AvatarImg

Kirsten H.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebRezPro logo

WebRezPro

Great software and support - highly recommend

Reviewed 7 years ago

This software is easy to use, the support is excellent. If you could add a component that would process the funds to the bank in one easy step and eliminate the need for Chase type payment services that would be even better.

Pros

Easy

Cons

Group folios and rates might be easier to manipulate

Vendor response

Thank you for taking the time to write a review, Kirsten! We are so pleased that you are very happy with WebRezPro and our support team. As always, we love hearing feedback from our clients and will take your suggestions into consideration.

EC
AvatarImg

Elizabeth C.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebRezPro logo

WebRezPro

Great support team

Reviewed 4 years ago

We needed a more sophisticated system with accounting integration as we grew. This program handles it very well and things run smoothly.

Pros

The support team is always friendly and patient when we call in. The program, once you understand how its laid out, is easy to maintain and update. i.love the accounting integration as well.

Cons

Would love it if there was better integration with VRBO like there is with AirBnB. But I understand the hang up is not with WebRezPro so much as it's with the VRBO platform. Hopefully that will be worked out eventually. In the meant there is an easy work around.

AB
AvatarImg

Amanda B.

Hospitality, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

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WebRezPro

Ugly but good value for cost.

Reviewed 7 years ago

It's a good value for the cost, but the interface is not update to date or easy to use.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Amanda, thank you for taking the time to comment on WebRezPro Property Management System. Our records indicate that Summit Ministries has never been a client of WebRezPro.

Gv
AvatarImg

Geeske v.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebRezPro logo

WebRezPro

User friendly and lots of functionalities

Reviewed 4 months ago

Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues.

Pros

Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage.

Cons

Some of the integrations could be working more smooth, but this depends on the other platforms as well.

Vendor response

Thanks for your great review of WebRezPro! We're delighted you find our platform user-friendly and adaptable to your specific needs. We acknowledge the feedback on integration smoothness and are committed to enhancing these connections. It's fantastic to hear our booking engine effectively supports your small property's daily operations. Your choice of WebRezPro for its simplicity and cost-effectiveness is exactly what we aim to provide for properties of all sizes. We value your insights as we continually refine our service. Thanks for choosing us, and we're here for any further support you might need.

KD
AvatarImg

Kathy D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebRezPro logo

WebRezPro

Makes My Life Easy

Reviewed 5 years ago

Overall, WebRezPro meets my needs; it is reliable, gives me the reports I need and guests find it easy to use.

Pros

It is pretty intuitive, easy for guests to use, good reports and the technical support is always timely and helpful.

Cons

I honestly can say there isn't anything difficult or fussy about it.

SW
AvatarImg

Sarah W.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebRezPro logo

WebRezPro

Easy to use

Reviewed 5 years ago

Professional friendly helpful service and it’s very easy to use, meets all needs of a small property and simple to train new staff on

Pros

Simple easy to use with great support and very few to no bugs that occur

Cons

I wish there was an Airbnb integration as manually entering them is a pain

Vendor response

Hi Sarah, thank you so much for taking the time to write a review. We are glad WebRezPro is working well for your property and we have some big news! We now have a two-way interface with Airbnb! We'll have your Account Executive reach out to you with more details. Thanks again for your review!

SB
AvatarImg

Sylvie B.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

WebRezPro logo

WebRezPro

Great tool to work with

Reviewed 7 years ago

The team behind the software is great and they are always there to support us. It is a Canadian product and having it in french was easy.

Pros

Easy revenue management

Cons

Not able to make reservations for two nights with different packages on each night. No day use function.

Vendor response

Thank you for taking the time to write a review of WebRezPro! We are pleased that you are happy with the software and that it working well for your property. As always, please let us know if there is anything you need help with.

VC
AvatarImg

Vincent C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WebRezPro logo

WebRezPro

Very user friendly

Reviewed 2 years ago

We've used WRP for 3 years at a very busy hotel with condo owners portal and it's been fantastic. Very good tracking and mechanics make it easy to work with.

Pros

The set up and ease of use is what makes WRP a real good product

Cons

At times it's slow but that could be the internet provider. No complaints

LI
AvatarImg

Liz I.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebRezPro logo

WebRezPro

Best decision we made for room sales

Reviewed 7 years ago

We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Pros

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Cons

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Vendor response

Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better. We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails. Thanks again for the wonderful feedback!

AG
AvatarImg

Albert G.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

WebRezPro logo

WebRezPro

Great product for small operators.

Reviewed 4 months ago

Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master.

Pros

It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed.

Cons

When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

Vendor response

Thank you for the positive review and for highlighting WebRezPro's ease of use and effective support. We appreciate your suggestion for a group folio copy feature to simplify repetitive tasks and are exploring ways to implement this improvement. We're glad to hear that our system's functionality and analytics meet the needs of small hotel operators without requiring extensive training. Your feedback is crucial for our ongoing efforts to enhance our services. Thank you for choosing WebRezPro. We're committed to continually improving your experience with our platform.

BM
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Benjamin M.

Hospitality, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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WebRezPro

Your Accountants will THANK YOU for using! (And it's easy once it's set up)

Reviewed 4 months ago

I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software. Also - you're tech support team is SUPER responsive!

Pros

Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy!

Cons

Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms! Setting up discount rates/codes is not the easiest and often one little setting will make it not work. It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work.

Vendor response

Hi Benjamin, thanks so much for your wonderful review! We're happy to hear that WebRezPro has helped streamline your operations and impressed your accountants. It’s also great to know our tech support team exceeded your expectations. We acknowledge the challenges you've faced with "Ghost Rooms" and discount rate setups and are focused on simplifying these processes. A new version of WebRezPro is on the horizon with an improved UI and a brand new booking engine! We are sure that you will enjoy the new user experience.

SH
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Sheryl H.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WebRezPro

Navigation of webrezpro

Reviewed 7 years ago

at first, it was all too overwhelming. Too much to read and watch videos. But as we were learning the process it started to get quite easy to follow and within a week we were able to do it without support.

Pros

Calendar and reservations are easy to follow. At first, it took us a while to get to know and learn the whole system but in no time our staff got the hang of it.

Cons

Updating housekeeping report. At times it does not work. And applying refunds is a bit tricky we had to learn by trial and error. Plus also calling the customer service to help with the problem.

Vendor response

Sheryl, thank you for taking the time to review WebRezPro Property Management System. We are so pleased that with the help of our tutorial videos and support staff, the challenging task of implementing a new PMS was accomplished. As always, feel free to contact us with any comments or suggestions you may have.

ND
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Nancy D.

Hospitality,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WebRezPro

Everything I need and more!

Reviewed 9 years ago
Pros

Easy to use and pretty easy to get help quickly. Most times within a couple of hours

Cons

Some little details I would like to change but the system won't let me

CM
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Conrad M.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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GraceSoft Easy InnKeeping

As a standalone it's pretty good BUT if you connect to Expedia, beware!

Reviewed 9 years ago

I've been on this for about 5 months now and it was a toss up between WebRezPro, and I'm wondering if I should have gone with the latter. Neither company could convert my data from Rezovation besides the customer table, so I lost a decade of history. I went with Easy Innkeeping because they had the ability to set up a different child/adult extra person rate. It's amazing how many software packages...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hello Matt, It is unfortunate that your experience with Easy InnKeeping was not upto your expectations. It is our continuous endeavor to enhance client satisfaction. We value your feedback as it has helped us to greatly improve Direct Connect functionality through our channel manager and have made some remarkable progress along the way. We look forward to the opportunity to service your property again in the future. Team EIK