WebRezPro Features

WebRezPro

Cloud-based property management software

4.66/5 (105 reviews)

WebRezPro Feature Summary

  • Reservation and activity packages
  • Reserved allocations
  • Group bookings
  • Housekeeping reports
  • Investor payout statements
  • Vacation rental owner payouts
  • Reservation reports
  • Automatic web page creation
  • Customizable hostel setup
  • Customizable campsite setup
  • Product, service, and activity charges
  • Activity Logging
  • Availability Management
  • Calendar Management
  • Channel Management
  • Electronic Payments
  • Summary Reports
  • Website Integration
  • Encryption of sensitive data at rest
  • Commission tracking
  • Automated emails
  • Point of sale (POS) integrations
  • Discount management
  • Daily cash reports
  • Customizable email templates
  • Pricing override
  • Hourly bookings
  • Electronic signature capture
  • Online room reservations
  • Special rates

Hospitality & Travel Feature Comparison

Most popular features of all Hospitality & Travel apps

API (65 other apps)
Activity Dashboard (54 other apps)
Automatic Notifications (43 other apps)
Availability Management (51 other apps)
Billing & Invoicing (45 other apps)
Billing Rate Management (40 other apps)
Booking Management (110 other apps)
Calendar Management (74 other apps)
Channel Management (69 other apps)
Credit Card Processing (59 other apps)
Discount Management (41 other apps)
Electronic Payments (51 other apps)
Invoice Management (48 other apps)
Multi-Channel Management (41 other apps)
Online Booking Integration (75 other apps)
Price Management (51 other apps)
Reporting & Statistics (65 other apps)
Reservations Management (87 other apps)
Room Booking (62 other apps)
Third Party Integration (60 other apps)

Competitor Feature Comparison

WebRezPro Feature Reviews

25 reviewers had the following to say about WebRezPro's features:

Heather Lynds

WebRezPro is amazing

2016-09-29

We manage an 18 room Inn, and we have interfaces to Expedia, Booking.com, and Inntopia.

Pros

Ease of reservation management, including interfaces to OTA's

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WebRezPro Property Management System


Thank you for such a wonderful review, Heather! We are so pleased that WebRezPro is working so well for your property. As always, please contact us if there is anything you need.

Read more
Tiffany Cowan

Almost all we could ask for

2014-10-24

Pros

It make my reservations so much easier to keep up with than our old system.

Cons

There is a fee for everything we want to integrate into the system, such as credit card integration.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering WebRezPro

Compare them with other rated software, and ask for a free trial. Then actually use the free trial like it was your reservation system. That way, when you buy it, you know exactly what you are working with. Then, hopefully, there won't be too many unexpected issues.

Source: Software Advice
Helpful?   Yes   No
Read more
Lorraine Burtoi

Accommodations made easy!

2019-04-08

We have been able to adapt the Room Blocks to support our academic program groups and it has worked well. Reservation Clerks and Housekeeping are now in an automated environment which has made less room for error and a more efficient process.

Pros

The software is extremely user friendly and intuitive for the end user , reservations clerks and Management.

Cons

The Housekeeping Report is easy to use, but limited in its functionality from the perspective of tracking labour.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sylvie Bédard

Great tool to work with

2017-03-27

It is a Canadian product and having it in french was easy.

Pros

Easy revenue management

Cons

Not able to make reservations for two nights with different packages on each night.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WebRezPro Property Management System


Thank you for taking the time to write a review of WebRezPro! We are pleased that you are happy with the software and that it working well for your property. As always, please let us know if there is anything you need help with.

Read more
Dorian Shehi

Good for back and front office.

2017-05-18

Pros

Thirdface party interfaces.

Cons

System flexible features. The mobile booking engine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No

Response from Sarah


Dorian, thank you for taking the time to comment on your experience with WebRezPro Property Management System. We are continuously improving WebRezPro to keep up with the needs of today's modern hotelier. As always, we are very happy to receive any suggestions or comments from our customers that may help WebRezPro become even better!

Read more
James Mcgee

Great First Year

2016-11-11

We purchased webrezpro in January of of 2016 for our first year as resort owners.The product was easy to set up and worked great for our resort management and point of sale software.

Pros

Customers found the booking engine easy to use

Cons

There is no mass email program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Toby Farrell

Easy to use, Phenomenal Support

2019-06-12

Automated custom pre-arrival & post-departure emails, dynamic rate strategies with simple rate override functionality.

Pros

Multiple property support, multiple availability calendars, easy rate overrides, setup and interface.

Cons

Group Booking functionality is not as simple / easy as we'd hope it to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz Ihrig

Best decision we made for room sales

2017-01-23

Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful.

Pros

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems).

Cons

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering WebRezPro

Keep basic important information about guest integrated...phone number and email address

Source: Capterra
Helpful?   Yes   No

Response from WebRezPro Property Management System


Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better.

We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails.

Thanks again for the wonderful feedback!

Read more
Michael Waddell

WebRezPro is the Back Bone of our Business

2016-12-08

I was just on the phone with a rep earlier today asking about how to use a feature we have never used.

Pros

The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

Cons

Would also like to have more flexibility in adding of our own design elements to the booking engine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering WebRezPro

The best advice I can give anyone is make sure you plan appropriately before you start to implement. Have it all lined up. Do your homework first. Watch all the videos. They are really helpful. It will save you a lot of time and make future usage and changes much easier in the future.

Source: Capterra
Helpful?   Yes   No
Read more
Kelley Hale

Wonderful hotel management software!!

2014-08-21

We had wanted credit card processing in a different currency, but with the multiple currency display option, that turned out to be unnecessary.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from WebRezPro Property Management System


Thank you Kelley for your positive feedback! As always, feel free to contact us with any questions or comments you may have about WebRezPro.

Read more
Dee Larosa

Great software!

2019-08-01

Pros

visual availability calendar, financial reporting.

Cons

Lack of user friendly discount code options e.g. running a special campaign on social media with a code that can be applied to any rack / package rate.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Howard Stafford

2013-03-18

It is a great management reservation system and very easy to use.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Jared Hassard

WebRezPro

2013-09-19

I have had the opportunity to work with many Property Management Systems, but it has been a pleasure working with Web Rez Pro.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
jeff peifer

Critical piece for our business!

2013-10-31

We using this platform from remote locations and have had no problems with booking errors.

Source: Capterra
Helpful?   Yes   No
Read more
DeEtte Viterbo

By far the "best" Reservation System

2019-06-12

We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way.

Pros

Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc.

Cons

The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick Greene

Rushmore Express Loves WebRezPro

2019-06-12

We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.

Pros

But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself.

Cons

We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

Good & simple

2019-06-12

Good

Pros

The simplicity is nice for a small property

Cons

Group bookings and rate setup are more complicated than the should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bjarni Gretarsson

Good customizable software for my Hostel.

2019-04-30

In overall, I have had a great experience with WebRezPro booking engine and their services.

Pros

It's possible to create packages and booking options.

Cons

It seems not be able to book multiple rooms from different unit types (f.ex. 1x double room + 1x quad room) for same reservation. But it is possible to book multiple rooms that are in same room type (f.ex. 2x triple rooms).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ellen Jones

Our company loves Webrezpro. Everyone is so helpful!

2018-06-25

Pros

Saving guest profile and credit cards information for return guests.

Cons

Wish you had an apple App. Our company is mostly apple products (I-pads) and it would be awesome for you all to have an app to check in guests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Hoo

WRP is dependable!

2019-07-25

Everything from easily accessing the housekeeping reports to retrieving the information needed to process my monthly sales taxes with the FL Dept of Revenue.

Pros

The entire setup for the booking system was very easy.

Cons

Again, whenever I felt I couldn't figure out something on my own, the support team was always readily available & the call hold time is never more than 2 minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim I

Overall positive

2019-05-23

Executive good. I would recommend

Pros

Integration with booking engines works very well.

Cons

Updates and changes could be better communicated to users. I also feel that perhaps they are growing too fast and taking on too many clients. Used to be very attentive to our needs, now it seems like we have to wait for responses to our inquiries - specifically from sales team. Hopefully that will improve. Also when known issues happen they should Communicate those issues to clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Duncan Kennedy

Good product for price point

2018-01-12

Pros

its stable, almost bug free. The functionality it does have, works well.

Cons

experienced support desk . two availability calendars some complex functionality needed - including multi room res group block functionality cumbersome lack of interface /ability to view transitions to/from direct connects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chancey Pilcher

User friendly and accurate

2019-07-29

No overbookings, easy to use, great customer service.

Pros

It doesn't allow mistakes to happen when booking at our 9 room Guesthouse.

Cons

Nothing, it has the capability to operate a small business, or a large one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Hayes

A dependable cloud-based software with a great customer interface

2014-06-17

Pros

From the first sales call, to the training, to the day-to-day support (hardly ever needed), the company has been very easy to work with.

Cons

As a property that sells packages as well as nightly rates and allows guest to mix and match as needed, the process to mix and match rates through the booking engine is slightly complicated for the customer.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering WebRezPro

I would recommend getting a good feel for the company as well as the product. It's one thing to start with a system with lots of whistles and bells, but what kind of people will you have to deal with when something goes wrong three years down the road?

Source: Software Advice
Helpful?   Yes   No
Read more
Kate Trice

Excellent Hotel Management Software

2019-06-13

The software is great. We have a rotational staff and are always training new people on how to use it. Everyone catches on quickly because the software is so naturally intuitive.

Pros

It's easy to make and change reservations. And we have found that the software has been able to do anything we've needed.

Cons

When entering a new card the software saves the card on file but does not process the transaction.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more