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WebRezPro
4.7
(159)

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Cloud-based hospitality property management software

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(14)

WebRezPro Pricing

Pricing overview

Value for money rating

4.7

/5

159

Price starts from

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Free plan
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Pricing details

WebRezPro includes everything you need to run your property in the cloud: front desk, housekeeping, groups, rate management, reports, accounting, booking engine... the works! Also, all of our clients receive a complimentary payment processing integration (Shift4, USA ePay or Stripe, etc.) plus additional free integrations depending on the size of your property. And to top it off: no system setup fees.

What users say

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.
Ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great system! Easy to use and personalize.

Reviewed a month ago

Great system with great customer service! They work with us to maximize efficiencies and productivity as it relates to our specific property.

Pros

The manipulation of reservations, availability and pricing is great! Also, the integration with OTA/GDS is seamless. We are able to maximize revenue easily with the override features.

Cons

Room moves and room blocks are a bit cumbersome, but work fine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust and Affordable

Reviewed a year ago

WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up. They are a reliable partner.

Pros

I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader. I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering. Has a great housekeeping module and the accounting side is easy. Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less.

Cons

This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config. The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Property Management the Easy Way!

Reviewed 2 years ago

One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction...

Pros

As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view. Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance. The implementation was so easy that we had 6 people trained within the first day! The automated emails are an amazing time saver as well! Thank you!!

Cons

I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best decision

Reviewed 4 years ago

We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro.

Pros

It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

Cons

The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredibly happy we switched to WebRezPro

Reviewed a year ago
Pros

WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well.

Cons

Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and people!

Reviewed a year ago

It’s a really great system I don’t have any complaints. When I started with Webrez I was much smaller than I am now and I found the cost a little challenging. I would recommend finding a way to lower the start up costs for businesses that are smaller than 25 units

Pros

It’s robust and they are always trying to make it better. The customer service is great so is the technical support.

Cons

It would be really nice to have integrated inventory management for rentals Like canoes and bicycles. It would be great if that system was both part of the online Reservation system but also had a separate online booking engine for people who weren’t staying with us and just wanted to rent equipment. It would also be awesome to integrate the weaver into the system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Affordable, adequate, but falling behind...

Reviewed 3 years ago

It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it.

Pros

One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

Cons

There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

Vendor response

Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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needs and app

Reviewed 3 years ago
Pros

ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings

Cons

constantly signing in even when computer is left on it times me out, when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app press the app and...

Vendor response

Hi Bruce, thank you for taking the time to write a review. We're sorry to hear you have been frustrated by the 2FA process. Your Account Executive will reach out to ensure your 2FA is set up correctly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exactly what we were looking for!

Reviewed 3 years ago

WebRezPro has been a wonderful addition to our business. Their program is easy to use and fits well with our type of business. If we ever have any questions or issues the customer support is the best! When we call we usually talk to someone immediately. If there are times when we don't get someone right away or if we send an email instead they are always quick to respond.

Pros

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great!

Cons

I can honestly say nothing. We are very happy with this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Well Rounded Cloud Based PMS

Reviewed 5 years ago

I started with Webrezpro back in 2005, when "the Cloud" was still a major dream for most hospitality pms software firms. They are and were innovators from the start and have grown accordingly. Highly recommend for their reporting and ease of use.

Pros

Great reporting, such as their pace report, little to 0 downtime, redundancy built in. Scalable from small to larger properties. A solid workhorse!

Cons

The cost of additional interfaces and setup can mount up.

Vendor response

Ivan, thank you for taking the time to review WebRezPro Property Management. Your comments about our software and support team are much appreciated. Thanks for the continued support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We were so lucky to find this program. We were looking to buy a more expensive one which really we

Reviewed 4 years ago
Pros

Easy to use. Support is excelllent and they are very patient with an older person who is not very computer literate. Every time I needed help they called back within a very short time period, with a solution that was easy for me to follow. I highly recommend this software!

Cons

There is really nothing not to like about this software. The only thing that I do not like is that it must be loaded on my computer twice before it opens up. That is probably die to something on my computer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WebRezPro - Amazing Value for Cloud based PMS

Reviewed 6 months ago
Pros

WebRezPro has the best support staff in the business. I also find the reporting capabilities far superior to expensive PMS products such as opera.

Cons

The calendar on the top right corner of the platform does not stay open when you log out and log back in. Also REALLY need to upgrade the package (add ons) display on the booking engine. There should be a better section where hoteliers can sell flowers, chocolate strawberries with images, ect.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive, Easy to Use, Always improving

Reviewed 3 years ago

Very good. We are happy with the product, price and service.

Pros

Love that developers are constantly improving the software and are flexible, willing to listen to feedback and open to developing new interfaces. It's also nice to deal with a company who cares about their clients and wants feedback.

Cons

Nothing specific comes to mind. There are glitches here and there but support is responsive. I do wish that the group reporting was a bit more evolved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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This product is wonderful!

Reviewed 5 years ago
Pros

Webrez Pro has been a great asset to our business, the ease of set up and wonderful customer support is an added bonus. The reservation system is relatively easy to use. Processing payments is a breeze and it is a great value for everything it provides.

Cons

The cons are the limited accounting functions, the templates for setting up emails aren't as customizable with all the HTML parameters and setting up the pricing can be daunting, especially if you have a lot of unit types and varying rates throughout the year.

Vendor response

Thanks so much for taking the time to write us a review, Karin! We love that you find WebRezPro easy to use. As always, if you need help setting up email templates or adjusting your rates throughout the year, you're more than welcome to contact our friendly technical support team. We are here to help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

Reviewed 5 years ago
Pros

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great System at a Great Price

Reviewed 3 years ago

We have been using Web Rex Pro for 4+ years now. It has been very customizable, and the support is top notch! Their pricing is very fair an allows small hotels to have the power of online booking without a large investment!

Pros

Easy to set up & fantastic support when you need it!

Cons

We have not really encountered any issues that the support could not help us through!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Value!

Reviewed 3 years ago
Pros

This software has been great for my small Inn. It's simple to use and does everything I need and more. The value, customer support and functionality are excellent.

Cons

Still can figure out how to do a group booking. That part isn't user friendly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good product for the price but lacks a few quality of life features.

Reviewed 8 days ago

Overall WebRezPro has been pretty good.

Pros

It's pretty easy to use, intuitive, and customer service is usually very good.

Cons

I would like to see more flexibility on the report generation side and the ability to add charges to an owners statement throughout the month rather than just at the end of the month.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Right Solution for Us

Reviewed 3 years ago
Pros

We needed a solution that was reasonably priced and could be implemented quickly, and that would offer a range of interfaces typically required by a full service hotel. Training system is pretty good and support has been excellent.

Cons

The user interface is not as fancy and user friendly as other PM systems, but they are also much more expensive. The reporting capabilities could be improved, especially the ability to customize reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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WebRezPro PMS Review

Reviewed 3 years ago

The system essentially runs itself, and the customer service line has always been patient and helpful though the wait times can be a little long.

Pros

The ease of use is phenomenal, and there are an incredible amount of features while making it simple for the customer to book online.

Cons

The incredible amount of features is not necessarily suited for smaller businesses, I wouldn't mind seeing a cheaper software available for low-room clients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Value for money

Reviewed 21 days ago

I have used it at all my properties since 2010 and specifically recommend it for the ease of training and quick uptake by employees

Pros

Ease of training and monitoring as well as the quick uptake by employees.

Cons

needs better integration with pos systems

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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good support

Reviewed 3 years ago

Again, nothing beats someone answering the phone, or getting back to you , even on weekend.

Pros

the fact that if you call, they always get back to you

Cons

Sometimes difficult to make changes. and it is a detail, but if the price is over $100, it does not show the whole amount.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Value!

Reviewed 5 years ago
Pros

You won't find a more robust cloud based PMS out there for the price. WRP is very responsive to requests for customization and support.

Cons

Doesn't integrate with the most common VR software, but they offer alternatives that do work well for the property

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Make the switch - it's worth it!

Reviewed 3 years ago

WebRezPro is able to accommodate smaller boutique properties at a reasonable price. We are loving how user friendly it is and the ability to use their booking engine has made life so much easier as well.

Pros

I think this property management system is extremely user friendly and modern. The transfer for our old PMS to WebRezPro was painless. We even opted to use WebRezPro's booking engine along side its PMS and I think it's the best decision we could've made. To have your PMS and booking engine be from the same company makes an potential errors easier and faster to resolve. Their customer service is also outstanding - you aren't put on hold at all and are immediately greeted by a friendly customer service associate. We're really happy so far!

Cons

Going from a non-cloud based PMS to WebRezPro which is cloud based will be a bit of an adjustment, but ultimately worth it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best bang for your buck

Reviewed 6 years ago

Based on our experience, one of the best cloud-based systems on the market. Intuitive to use and cost efficient to operate. Tremendous options for interfacing with OTAs as well as other operational systems. Quick and efficient support.

Pros

No pros were added to this review

Cons

No cons were added to this review