Page 7 | WebRezPro Reviews - Pros & Cons, Ratings & more

Cloudbeds

Little Hotelier

Hotelogix

roomMaster

WebRezPro is an online reservation & booking and property management system for use in hotels, hostels, vacation rentals, and campgrounds

WebRezPro

Android

Linux

Web-based

Windows

iPad

iPhone

Director of Sales

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.

Front Office Manager

Their customer service is also outstanding - you aren't put on hold at all and are immediately greeted by a friendly customer service associate. We're really happy so far.

Owner

I like dealing with WorldWebTechnolgies, they are reliable and always available to help.

We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter.

Marketing Director

The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort.

Very good so far in our 3rd year using this software. The employees are still happy.

Owner/Manager

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.

Chief Operating Officer

The greatest functionality of WRP is the ability to see all room types/rates and availability for nine days at a time and adjust on the fly, which we do several times a day to maximize revenues.

Hotel Manager

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.

Operations Manager

We have been using WebRezPro for about five years now and are overall very happy with the program.

We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use.

Accountant

WebRezPro Is quick, easy and super understanding.

Assistant Operations Manager

Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues.

Basically point and click. Great integration with payments and customers.

General Manager

I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.

Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.

Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features.

innRoad

WebReserv

Lodgify

The Right Solution for Us

Best system I have ever used over 20 years.

Hotel mgt

Great software! 

I would *highly* recommend WebRezPro to anyone that owns a hotel or lodging business.

SOOOO Very Happy

We Love it!

The system essentially runs itself, and the customer service line has always been patient and helpful though the wait times can be a little long. 

WebRezPro PMS Review

This product is wonderful!

Thanks so much for taking the time to write us a review, Karin! We love that you find WebRezPro easy to use. As always, if you need help setting up email templates or adjusting your rates throughout the year, you're more than welcome to contact our friendly technical support team. We are here to help!

Our overall experience has been great.  [SENSITIVE CONTENT HIDDEN] has been nothing short of amazing!!  She is so helpful. 

User Friendly

Webrezpro

Hello Rob, thank you for taking the time to write a review! We love receiving feedback from our clients. I will have your Account Executive reach out to you regarding interfaces. We do in fact have several channel management interfaces and also have direct connections to Expedia, Airbnb, Booking.com, etc. If this is something you're looking for, we can definitely help! 

self trained with webrezpro as it was already on site when business purchased

hotel campground

I've been using the software for almost four years. I love it. We manage an 18 room Inn,  and we have interfaces to Expedia, Booking.com, and Inntopia. I don't have a single complaint about the product. It's well designed, and 100% reliable. The Support is exemplary. 

WebRezPro is amazing

Thank you for such a wonderful review, Heather! We are so pleased that WebRezPro is working so well for your property. As always, please contact us if there is anything you need. 

   We looked at 6 or 7 different hotel management systems over a month's period, and after checking out all the features, settled on WebRezPro.
   
   At first WebRezPro(WRP) was a little daunting, the scope of the program seemed so vast, but with all the instructional videos  accessible from inside the program, it became increasingly easier to navigate.  It was completely customizable to our 10 room Hotel Colonial and I was able to add features I never thought possible,  Spanish language module,  integrated waiting list, multiple currency feature - I could go on and on - really, they have thought of everything. 

   The booking engine integrates perfectly with our website.  We had wanted credit card processing in a different currency, but with the multiple currency display option, that turned out to be unnecessary. Now I can't imagine operating our hotel without it.  

   WebRezPro technical support  is always there,  little or no waiting, friendly and knowledgable. 
There are a variety of add-on modules that are really useful,  like the waiting list manager feature. There are editable templates for most client contact emails. 

CONS: only supports credit card processing in US currency.  

PROS: Easy to use,  lots of great features,  totally customizable,  booking engine integrates totally with client website.  Easy to navigate availability calendar.  Accounting module included. They have a really terrific support staff. 

Wonderful hotel management software!!

Thank you Kelley for your positive feedback! As always, feel free to contact us with any questions or comments you may have about WebRezPro.

I've worked with WebRezPro and WorldWebTechnolgies for more years than I can count, they are professional, honest and reliable 

WebRezPro User

Webrez

Great

We have been using WebRezPro for a year now and we are absolutely delighted! In this time we have never had any downtime, no errors and nothing going wrong! I also like to mention that their customer service is excellent, I think I only called in twice to ask about 2 specific problems, on both occasions the support staff went beyond what I expected, giving me step by step instructions on how to achieve my goal and in another instance the person  on the phone logged in and made the necessary changes for me, than called me back to explained what he had done. 

I have used many other PMS software throughout the years and always I found that one piece of software did something really well but than lacked another feature. Most of the time we would only realise a feature didn't work or didn't exist after switching, forcing us to adapt new working practices around the software and not the other way round. I can honestly say we have never had this issue with WebRezPro. The system is very light, it loads quick, is very easy to use and has many great features like a mobile friendly version, paperless check-in, electronic signature an ID capture (important for us as we manage holiday lets in different locations) which can all be accessed from a smartphone. The software also come with a built in accounting package that actually works and is very simple to use. I cannot fault this software at all, for our needs and requirements, WebRezPro does everything and more!

The best PMS software we have ever used.

Great software with cloud platform

Overall, WebRezPro meets my needs; it is reliable, gives me the reports I need and guests find it easy to use.

Makes My Life Easy

This software is easy to use, the support is excellent. If you could add a component that would process the funds to the bank in one easy step and eliminate the need for Chase type payment services that would be even better. 

Great software and support - highly recommend

Thank you for taking the time to write a review, Kirsten! We are so pleased that you are very happy with WebRezPro and our support team. As always, we love hearing feedback from our clients and will take your suggestions into consideration.

Covid

Hi Chris, thank you so much for your feedback. We thought we'd take this opportunity to let you know about a number of changes and updates we've made in response to Covid-19. Please visit our Covid-19 page on our website https://www.webrezpro.com/covid-19/ for more details. As always, you can contact support for more information. Thanks again!

Good software, bad service 

Based on our experience, one of the best cloud-based systems on the market. Intuitive to use and cost efficient to operate. Tremendous options for interfacing with OTAs as well as other operational systems. Quick and efficient support.

WebRezPro Reviews - Page 7

207 reviews

The Right Solution for Us

Best system I have ever used over 20 years.