roomMaster Anywhere Pricing, Features, Reviews & Comparison of Alternatives

roomMaster Anywhere

Full featured online hotel booking system

4.27/5 (49 reviews)

roomMaster Anywhere overview

What is roomMaster Anywhere?

roomMaster Anywhere, previously known as Welcome Anywhere, is a property management and hotel booking system for accommodation businesses and restaurants, offering a suite of integrated tools to help maximize revenue and improve customer service. Key features include back office tools, reservation management, automated guest correspondence, customer profiling, mobile-ready online booking, billing & invoicing, rate & discount management, POS integration, and more.

roomMaster Anywhere offers advanced reservation management, featuring filtering options to help narrow down booking availability to meet specific guest requirements, as well as view detailed house lists and stats for occupancy. Rate management features enable users to set up and manage standard tariffs, seasonal packages and special offers, and respond to rate changes instantly using the daily rate over-ride feature. Add discount codes for guests to use while booking directly via the business website.

The platform's online booking system is responsive to any device, allowing customers to check availability, rates, and place bookings from any computer, tablet, or smartphone. Organizations can also include a booking button on their Facebook business page through social media integration. Customers can make payments for bookings via online merchants such as PayPal, Sage Pay, Worldpay, Barclays ePDQ, and SecureTrading, with fully PCI-compliant credit card storage.

roomMaster Anywhere Plus includes channel management that connects the booking system directly to booking sites including Laterooms, TripAdvisor, Expedia and Booking.com, with real-time updates on rates and availability. Manage a customer database with advanced guest profiling, and export contact information to a CSV file to use with 3rd party e-marketing platforms such as MailChimp. Tools for e-mail and SMS messaging allow users to communicate with guests, both before and after their stay. Additional platform features include POS integration, ledger accounting, advanced guest billing, reports, and multi-currency billing.
www.innquest.com

Pricing

Starting from
£30/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe

Supported languages

English
roomMaster Anywhere screenshot: Manage group bookings with charges automatically diverted to different rooms roomMaster Anywhere screenshot: Enter room descriptions and add information on amenities and feature highlightsroomMaster Anywhere screenshot: Set up and manage standard tariffs, special offers and seasonal packagesroomMaster Anywhere screenshot: Respond instantly to rate changes with the daily rate over-ride featureroomMaster Anywhere screenshot: Customers can manage their bookings online, add guest names, and make special requestsroomMaster Anywhere screenshot: Select rooms and view totals for booking enquiries roomMaster Anywhere screenshot: View quick glance stats for occupancy, average stay lengths, popular room types and more

roomMaster Anywhere reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.0
  4.3
  4.4
Adam Jordan

Fantastic New Addition

Used daily for 6-12 months
Reviewed 2016-10-26
Review Source: Capterra

I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you. The system integrates pretty well with our Datasym Epos system (a few The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems. The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe). I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something. I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already. The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms. Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!

Pros
Service - Although not 24/7 they are still very good Cloud based. Integration with Epos. Simple forms and reports.

Cons
More admin functions needed. Updates to be quicker.

Response from Welcome Systems


Thank you Adam, we very much appreciate your feedback and the positive review. Over the years we have changed with the market and are very much driven by our customers. We're a hospitality original and we'll never be afraid to make brave decisions about the product's functionality. We don't always get it right but hopefully you can sense that we design for the hotelier, and not as software techs.

We have a mission to partner with the best, hence our focus on linking with many EPOS systems (glad you're loving DPOS, by the way!). We have more on the way - reviews, CRM, new reports and so on, and we'll try to get these out quickly. Keep the feedback coming, and thanks for choosing Welcome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Neil Roberts

Good customer service with knowledgeable staff. Luke & Ricky are great.

Used daily for 1-2 years
Reviewed 2017-07-21
Review Source: Capterra

A fully featured PMS and POS system that meets all our requirements. Now we have also included call logging from our telephone system.

Pros
Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive. The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day. The ability to customise registration forms, invoices, reminder emails etc is great. Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Cons
A little more drag and drop functionality in the calendar would be nice. The ability to do some conditional text in the registration forms & reminder emails would be a great addition. Rates are still a little confusing to get your head round at times.

Response from Welcome Systems


Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback!

We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you!

We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing.

As a teaser, look out for some really nice functionality coming shortly...

Thanks for being part of the Welcome family, we really do appreciate it.

All the best, John

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Steven Murphy

Welcome is very easy to use but reporting isn't very accurate

Used daily for 1-2 years
Reviewed 2018-01-16
Review Source: Capterra

Ease of use

Pros
Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly.

Cons
Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room.

Response from Welcome Systems


Hi Steven, many thanks for the review and especially the 5 stars for ease of use and customer support. We're a bunch of ex-hoteliers so know what you expect, support-wise, and we always try to think like you when developing new functionality.

Thanks too for the comments about the reports. It is very important to us that we hear this feedback and understand what we can do to improve. We have an exciting development schedule which I think you're going to love, with modifications to group booking and the reporting suite.

If you need any help with any of the above areas, I would be very happy to put Ricky or Luke on a call with you to work through your requirements, on us. Email is MD@welcome-systems.uk.

Thanks for being a Welcome customer, it means a lot.

All the best

John

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Catherine McCallum

Intuitive, reliable system

Used daily for 2+ years
Reviewed 2018-11-06
Review Source: Capterra

The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps).

Pros
It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system. The reporting is useful. The security of storing payment information has relieved a burden from our business.

Cons
The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails. Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those. Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future).

Response from Welcome Systems


Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days.

We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it.

Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Colin Woods

Great Product

Used daily for 1-2 years
Reviewed 2017-04-04
Review Source: Capterra

Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame. Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is. I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening! Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry

Pros
Ease of use & access

Cons
Couple of development requests not addressed, but generally little to complain about

Response from Welcome Systems


I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always.
It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier.
Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration.
There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Many Thanks
Hefin

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

roomMaster Anywhere pricing

Starting from
£30/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

£30 per month (1 - 5 rooms)

£59 per month (6 - 10 rooms)

£79 per month (11 - 20 rooms)

£99 per month (21 - 30 rooms)

£119 per month (31 - 40 rooms)

41+ rooms: contact InnQuest EMEA for a quote

roomMaster Anywhere features

Availability Management
Billing & Invoicing
Channel Management
Invoice Management
Reporting & Statistics
Reservations Management

API (74 other apps)
Activity Dashboard (65 other apps)
Automatic Notifications (51 other apps)
Booking Management (130 other apps)
Calendar Management (84 other apps)
Credit Card Processing (70 other apps)
Discount Management (50 other apps)
Electronic Payments (62 other apps)
Inventory Management (57 other apps)
Online Booking Integration (84 other apps)
Price Management (56 other apps)
Promotions Management (53 other apps)
Room Booking (77 other apps)
Third Party Integration (67 other apps)

Additional information for roomMaster Anywhere

Key features of roomMaster Anywhere

  • Catering
  • GDS / OTA integration
  • Mobile-ready online booking
  • Point of sale (POS)
  • Travel agent bookings
  • Group management
  • Guest experience (GEM)
  • Single property / multi-property
  • Reviews management
  • Housekeeping management
  • Front office management
  • Rate management
  • Facebook booking button
  • Discount codes
  • Online payments
  • Multi-currency billing
  • Automatic backups
  • Customizable branding
  • Automated guest correspondence
  • Advanced customer profiling
  • Filtered views
  • Availability view
  • Social media integration
  • Channel management
  • Customer database
  • E-mail and SMS messaging
  • Back office reporting
  • Billing and ledger account
  • Customer / contact details
  • Invoices
  • Pro forma invoices
  • End of Day / Week / Month / Year Reports
View All Features

Benefits

Advanced reservation management features include price filtering options to narrow down availability to meet specific guest requirements.

Set up and manage standard rates, seasonal packages, and special offers, and use the daily rate over-ride feature to respond instantly to rate changes.

Welcome Anywhere Plus can link to Booking.com, Expedia, Laterooms, and TripAdvisor to increase sales and prevent overbooking with automatic availability updates.

The solution integrates with a variety of point of sale (POS) systems, enabling users to seamlessly transfer food and drink bills from the bar and restaurant to room accounts.

Welcome Anywhere's booking app is optimized for any device, allowing customers to check availability and rates, and place bookings from anywhere, anytime.