roomMaster Anywhere Pricing, Features, Reviews & Alternatives

roomMaster Anywhere

Full featured online hotel booking system

4.3/5 (50 reviews)

roomMaster Anywhere overview

What is roomMaster Anywhere?

roomMaster Anywhere, previously known as Welcome Anywhere, is a property management and hotel booking system for accommodation businesses and restaurants, offering a suite of integrated tools to help maximize revenue and improve customer service. Key features include back office tools, reservation management, automated guest correspondence, customer profiling, mobile-ready online booking, billing & invoicing, rate & discount management, POS integration, and more.

roomMaster Anywhere offers advanced reservation management, featuring filtering options to help narrow down booking availability to meet specific guest requirements, as well as view detailed house lists and stats for occupancy. Rate management features enable users to set up and manage standard tariffs, seasonal packages and special offers, and respond to rate changes instantly using the daily rate over-ride feature. Add discount codes for guests to use while booking directly via the business website.

The platform's online booking system is responsive to any device, allowing customers to check availability, rates, and place bookings from any computer, tablet, or smartphone. Organizations can also include a booking button on their Facebook business page through social media integration. Customers can make payments for bookings via online merchants such as PayPal, Sage Pay, Worldpay, Barclays ePDQ, and SecureTrading, with fully PCI-compliant credit card storage.

roomMaster Anywhere Plus includes channel management that connects the booking system directly to booking sites including Laterooms, TripAdvisor, Expedia and Booking.com, with real-time updates on rates and availability. Manage a customer database with advanced guest profiling, and export contact information to a CSV file to use with 3rd party e-marketing platforms such as MailChimp. Tools for e-mail and SMS messaging allow users to communicate with guests, both before and after their stay. Additional platform features include POS integration, ledger accounting, advanced guest billing, reports, and multi-currency billing.

Pricing

Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English
roomMaster Anywhere screenshot: Manage group bookings with charges automatically diverted to different roomsroomMaster Anywhere screenshot: Enter room descriptions and add information on amenities and feature highlightsroomMaster Anywhere screenshot: Set up and manage standard tariffs, special offers and seasonal packagesroomMaster Anywhere screenshot: Respond instantly to rate changes with the daily rate over-ride featureroomMaster Anywhere screenshot: Customers can manage their bookings online, add guest names, and make special requestsroomMaster Anywhere screenshot: Select rooms and view totals for booking enquiriesroomMaster Anywhere screenshot: View quick glance stats for occupancy, average stay lengths, popular room types and more

roomMaster Anywhere user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.0
  4.3
  4.4
Adam J.

Fantastic New Addition

Used daily for 6-12 months
Reviewed 2016-10-26
Review Source: Capterra

I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you. The system integrates pretty well with our Datasym Epos system (a few The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems. The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe). I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something. I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already. The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms. Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!

Pros
Service - Although not 24/7 they are still very good Cloud based. Integration with Epos. Simple forms and reports.

Cons
More admin functions needed. Updates to be quicker.

Response from Welcome Systems


Thank you Adam, we very much appreciate your feedback and the positive review. Over the years we have changed with the market and are very much driven by our customers. We're a hospitality original and we'll never be afraid to make brave decisions about the product's functionality. We don't always get it right but hopefully you can sense that we design for the hotelier, and not as software techs.

We have a mission to partner with the best, hence our focus on linking with many EPOS systems (glad you're loving DPOS, by the way!). We have more on the way - reviews, CRM, new reports and so on, and we'll try to get these out quickly. Keep the feedback coming, and thanks for choosing Welcome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Neil R.

Good customer service with knowledgeable staff. Luke & Ricky are great.

Used daily for 1-2 years
Reviewed 2017-07-21
Review Source: Capterra

A fully featured PMS and POS system that meets all our requirements. Now we have also included call logging from our telephone system.

Pros
Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive. The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day. The ability to customise registration forms, invoices, reminder emails etc is great. Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Cons
A little more drag and drop functionality in the calendar would be nice. The ability to do some conditional text in the registration forms & reminder emails would be a great addition. Rates are still a little confusing to get your head round at times.

Response from Welcome Systems


Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback!

We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you!

We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing.

As a teaser, look out for some really nice functionality coming shortly...

Thanks for being part of the Welcome family, we really do appreciate it.

All the best, John

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carlos A.

Solid Performance

Used daily for 2+ years
Reviewed 2021-05-06
Review Source: Capterra

Generally Happy

Pros
Ease of use of the system for the staff.

Cons
Reports a bit clunky and should really be able to search by any field

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steven M.

Welcome is very easy to use but reporting isn't very accurate

Used daily for 1-2 years
Reviewed 2018-01-16
Review Source: Capterra

Ease of use

Pros
Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly.

Cons
Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room.

Response from Welcome Systems


Hi Steven, many thanks for the review and especially the 5 stars for ease of use and customer support. We're a bunch of ex-hoteliers so know what you expect, support-wise, and we always try to think like you when developing new functionality.

Thanks too for the comments about the reports. It is very important to us that we hear this feedback and understand what we can do to improve. We have an exciting development schedule which I think you're going to love, with modifications to group booking and the reporting suite.

If you need any help with any of the above areas, I would be very happy to put Ricky or Luke on a call with you to work through your requirements, on us. Email is MD@welcome-systems.uk.

Thanks for being a Welcome customer, it means a lot.

All the best

John

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Elizabeth W.

Great system

Used daily for 2+ years
Reviewed 2021-05-05
Review Source: Capterra

Very happy with roomMaster Anywhere and would recommend it. We bought it for a new build hotel and have used it for the past 5 years, without any problems

Pros
The system is easy to use, simple to train to new staff, and has all the features we need for a small hotel. It provides immediate updates and reports and has never failed.

Cons
The only feature we would improve is the ability to print registration forms in room number order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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roomMaster Anywhere features

Activity Dashboard
Channel Management
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Online Booking
Payment Processing
Promotions Management
Rate Management
Reporting & Statistics
Reservations Management
Room Booking

API (106 other apps)
Booking Management (182 other apps)
CRM (127 other apps)
Calendar Management (118 other apps)
Electronic Payments (104 other apps)
Inventory Management (104 other apps)
Reporting/Analytics (140 other apps)
Third Party Integrations (106 other apps)

Additional information for roomMaster Anywhere

Benefits

Advanced reservation management features include price filtering options to narrow down availability to meet specific guest requirements.

Set up and manage standard rates, seasonal packages, and special offers, and use the daily rate over-ride feature to respond instantly to rate changes.

Welcome Anywhere Plus can link to Booking.com, Expedia, Laterooms, and TripAdvisor to increase sales and prevent overbooking with automatic availability updates.

The solution integrates with a variety of point of sale (POS) systems, enabling users to seamlessly transfer food and drink bills from the bar and restaurant to room accounts.

Welcome Anywhere's booking app is optimized for any device, allowing customers to check availability and rates, and place bookings from anywhere, anytime.