Wishbox Features

Wishbox

Guest experience management for vacation rentals and hotels

4.3/5 (10 reviews)

Wishbox Feature Summary

  • Property database
  • Guest reviews/ratings
  • Live message broadcasting
  • Automated check-out instruction emails
  • Service up-selling
  • SMS & email pre check-in wizard
  • Automatic translation
  • Full SMS integration
  • Host dashboard
  • Reviews collection and management
  • Confirmation emails
  • Dedicated personal information portal

Competitor Feature Comparison

API
Activity Dashboard
Automatic Notifications
Calendar Management
Communications Calendar
Customer Database
Customer Experience Management
Email Integration
Feedback Collection
Feedback Management
Multi-Language
Price Management
Ratings & Reviews
SMS Integration
Self Service Portal
Surveys & Feedback
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
Calendar Management
Communications Calendar
Customer Database
Customer Experience Management
Email Integration
Feedback Collection
Feedback Management
Multi-Language
Price Management
Ratings & Reviews
SMS Integration
Self Service Portal
Surveys & Feedback
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
Calendar Management
Communications Calendar
Customer Database
Customer Experience Management
Email Integration
Feedback Collection
Feedback Management
Multi-Language
Price Management
Ratings & Reviews
SMS Integration
Self Service Portal
Surveys & Feedback
Visit WebsiteCompare App

Wishbox Feature Reviews

5 reviewers had the following to say about Wishbox's features:

Anonymous
(Hospitality company, 1-10 employees)

great tool for our property

2018-11-05

Great.

Pros

I´m very impressed with Wishbox. We have a small property and for our use it is absolutely perfect. It is simple to use, user friendly, evolves according to user needs and I think it is on its way to becoming a great alternative to a PMS. Five stars.

Cons

The fact that only Booking.com reservations appear on their own in Wishbox and bookings from other sources have to be entered manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Williams

Great app, let down by atrocious support

2020-02-20

It's made our guests' lives easier and ours much harder.

Pros

The guidebook is a great way to provide guest information. Pre-checkin is also useful in terms of collecting the guest's real email address, signing Ts and Cs and collecting ID.

Cons

The issue was Wishbox sending property access details out for a cancelled reservation, so a fairly serious security issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Omer Mazur

Great complementary software

2020-04-14

Pros

Very helpful in communicating with guests. Optimally fulfills our needs in managing customer experience and offering upsell for stay

Cons

Esport and manage eports and integration with What'sApp

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diane Wi

Bugs, bugs and more bugs. Constant major functionality problems.

2020-09-20

We have been using Wishbox for about a year. At first there were so many glitches that we thought it was still in Beta mode. And now, a year later, we continually and regularly encounter sudden major functionality issues. We would find a different alternative but we are somewhat stuck with this debacle of an app for the moment. Examples of problems include guest rooms not updating when a guest is moved, guest messages suddenly not working, door codes suddenly not populating, guests not being able to register because the app gets stuck mid-step. And the support is dismal. They are in Australia so nothing is real time and they get back to you when they get back to, sometimes days later, no matter how urgent the issue. DO NOT GET THIS APP. YOU WILL BE AS SORRY AS WE ARE TO HAVE CHOSEN IT. It has become an embarrassment to us vis-a-vis our guests and an operations nightmare.

Pros

The only reason we chose Wishbox was because it integrates with Cloud Beds and allows secure uploads of guest IDs.

Cons

It doesn't work well. Full of glitches and sudden bugs. Terrible support that takes days to resolve anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Ruben Elmaleh

Just awesome!!

2018-04-14

I grew up by business

Pros

This software made my life much easier , very simple and ergonomic !

Cons

Nothing really! The beginning was difficult but I would say like all what you try to do but everything is set so far and we now enjoy it! The staff does a very good job in developing the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more