Xotelia Pricing, Features, Reviews & Comparison of Alternatives

Xotelia

Channel manager for B&B, guesthouses and vacation rentals

3.62/5 (45 reviews)

Xotelia overview

Xotelia has developed a booking solution for innkeepers managing small and medium sized hotels, guesthouses, apartments or villas.

The software is designed to help small accommodations keep up with the rise of Online Travel Agencies (OTA)

The cloud based solution allows its members to synchronize their booking calendars automatically and instantly. They can manage their online exposure on more than 50 distribution websites, both local and global. Major OTAs such as Booking, Airbnb, Expedia and Flipkey have teamed up with Xotelia.
www.xotelia.com

Pricing

Starting from
$9.60/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), French, German, Italian and 3 other languages, Japanese, Spanish, Thai
Xotelia screenshot: Summary of the bookingsXotelia - Channel Manager & Booking EngineXotelia screenshot: Daily bookings recapXotelia screenshot: Summary of the availabilities of every sale channelXotelia screenshot: Summary of the rates on every sale channelXotelia screenshot: Personalized dashboard to monitor the performancesXotelia screenshot: Personalized dashboard to monitor the your performances (2)Xotelia screenshot

Xotelia reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.3
  3.7
  3.1
Isuru Samarasinghe

Overall a quality product

Used daily for 6-12 months
Reviewed 2016-12-23
Review Source: Capterra

I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

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Ibrahim Ahmad

A fantastic service, highly recommended

Reviewed 2016-11-09
Review Source: Capterra

My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs. The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with. Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better. A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers. I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both. Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

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Gretel Chazaro

Good product

Used daily for 6-12 months
Reviewed 2016-12-07
Review Source: Capterra

I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier. Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

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Andrew Scilley

Very helpful systems

Used daily for 6-12 months
Reviewed 2016-08-04
Review Source: Capterra

I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

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Philippe Nicolas

A Fantastic tool to manage a guesthouse business

Used daily for 2+ years
Reviewed 2016-07-15
Review Source: Capterra

The Xotelia software is extremely reliable. It save a lot of time by condensing all calendars in a same and unique system.Its easy to make a booking, easy to find a reservation among all others. Great to be able to send a confirmation with all the necessary details for the guests

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Xotelia pricing

Starting from
$9.60/month
Pricing options
Subscription
View Pricing Plans

BRONZE (Booking Engine) : $9.60 / Mth ex. VAT
SILVER ( Booking Engine + connexion with 1 to 4 OTA) : from $12.60 / Mth ex. VAT
GOLD (Booking Engine + connexion with + 4 OTAs) : from $16.20 / Mth ex. VAT

Choose the down payment for one year and save 25%
Choose the down payment for two years and save 40%

Find out here the plan that fits your accommodation the best : https://admin.xotelia.com/registration/

Xotelia features

API
Automatic Notifications
Calendar Management
Channel Management
Credit Card Processing

Activity Dashboard (35 other apps)
Availability Management (40 other apps)
Billing & Invoicing (34 other apps)
Billing Rate Management (32 other apps)
Booking Management (70 other apps)
Discount Management (28 other apps)
Electronic Payments (38 other apps)
Invoice Management (38 other apps)
Multi-Channel Management (29 other apps)
Online Booking Integration (49 other apps)
Price Management (36 other apps)
Reporting & Statistics (44 other apps)
Reservations Management (50 other apps)
Room Booking (47 other apps)
Third Party Integration (45 other apps)

Additional information for Xotelia

Key features of Xotelia

  • Booking button
  • Facebook booking engine
  • Reservation platform
  • Manual reservation
  • Relevant analytics
  • Social media integration
  • Unlimited Point of Sale to manage extras
  • Credit card payment gateway integration
  • 24 x 7 live support
  • Multi-property system
  • Frontdesk interface
View All Features

Benefits


- Properties can gain online exposure and multiply their sales channels with Xotelia.

- Xotelia enables accommodation managers to identify and remove double bookings from their booking calendars before they become a problem.

- Implement a multi-channel sales strategy with Xotelia.

- Properties can remain independent by offering direct booking to their website visitors.

- Users can build customer loyalty and enhance their Facebook page with a booking button.

- Monitor performances with a personalized Xotelia dashboard.