Xotelia Features

Xotelia

Channel manager for B&B, guesthouses and vacation rentals

3.62/5 (45 reviews)

Xotelia Feature Summary

  • Booking button
  • Facebook booking engine
  • Reservation platform
  • Manual reservation
  • Relevant analytics
  • Social media integration
  • Unlimited Point of Sale to manage extras
  • Credit card payment gateway integration
  • 24 x 7 live support
  • Multi-property system
  • Frontdesk interface

Hospitality & Travel Feature Comparison

Most popular features of all Hospitality & Travel apps

API (65 other apps)
Activity Dashboard (54 other apps)
Automatic Notifications (43 other apps)
Availability Management (51 other apps)
Billing & Invoicing (45 other apps)
Billing Rate Management (40 other apps)
Booking Management (110 other apps)
Calendar Management (74 other apps)
Channel Management (69 other apps)
Credit Card Processing (59 other apps)
Discount Management (41 other apps)
Electronic Payments (51 other apps)
Invoice Management (48 other apps)
Multi-Channel Management (41 other apps)
Online Booking Integration (75 other apps)
Price Management (51 other apps)
Reporting & Statistics (65 other apps)
Reservations Management (87 other apps)
Room Booking (62 other apps)
Third Party Integration (60 other apps)

Competitor Feature Comparison

Xotelia Feature Reviews

25 reviewers had the following to say about Xotelia's features:

Jean-claude Moulin

Xotelia a good management tool

2016-07-18

I use this software Xotelia be fore 4 months I am very satisfied. IT let me manage and well.It allows me touche centralize and visualize everything on a single pièce of media it is m'y faithful compagnon e acheter Day tout visualize m'y Day.

Pros

Simplicity, quickly, comprehensive management central

Cons

Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

Turnover bu quarter

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Jean - Claude,
We thank you very much for your comment.
Also, remember you can always refer us a friend : you and your friend will get +2 extra months for free :)
Best,
The Xotelia Team

Read more
ALEXANDER BIOLAN

L'Avenir, a b&b in Normandy

2016-10-29

The invoicing feature of Xotelia doesn't fit yet our use.

Pros

The control and possibility it gives us to close reservations on the websites of our booking partners, while we still are able to sell the rooms on our own website.

Cons

The invoicing feature doesn't fit our use yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Nous vous remercions pour votre commentaire Monsieur Biolan et vous souhaitons une très belle saison.
Bien à vous,
L'Équipe Xotelia

Read more
Mike Zaversenuke

Xotelia Channel Manager Works Great!

2016-07-15

The Xotelia channel manager works great and I no longer worry about multiple reservations. The product can handle multiple guaranteed reservation websites (i.e.

Pros

The channel manager can handle 4 different guaranteed reservation websites and solves the multiple bookings problem.

Cons

All dates should be in written i.e. July, 1, 2106) format not numeric i.e. 01-10-2016.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

I've learned to trust the product and when there is a question the program is always right.

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Mike,
We thank you very much for your message. It makes us very happy to know that our product answers your need perfectly!
Wishing you a busy summer season,
The Xotelia team

Read more
Methinee Pholinta

Helpful Chanel Manager Software

2016-07-19

This Channel manager is easy for manage the room allotment and price.

Cons

The process of cut out the room allotment was quite slow when had reservation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you for your review Methinee, all your comments are highly appreciated. It helps to better our product and service so that we keep you a happy Xotelia member.

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Rosmari Gustafsson

We are very pleased with Xotelia

2016-08-03

This software makes it possible to have more than one booking agency without risking double bookings.

Pros

It is also easy to make a manual reservation.

Cons

When we need to change a booking, we must first cancel the entire booking and thereafter make a new booking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Rosmari,
We are very grateful for the review left!
Remember you can get 2 extra month for free if you decide to refer us a friend.
We wish you a busy summer season!
Cheers,
The Xotelia Team

Read more
Andrew Scilley

Very helpful systems

2016-08-04

I began looking for a channel manager about 2 years ago.

Pros

It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings.

Cons

No bridge to my local Tourist office reservations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

You must pay much attention to the different levels of synchronisation available for each website, not everything is updated automatically. Does not have a bridging link to "Ingenie" the site of my local tourist office

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Andrew,
We are happy to hear our solution fits your need.
We are looking forward a long lasting collaboration!
Cheers,
The Xotelia Team

Read more
Dounia Ayad

easy to use

2016-07-19

Being a B&B and present in a few OTA's, it became very difficult to handle the different agendas and the automatic email confirmation to the customers.

Pros

it's easy to use, it saves time with the confirmation email and the channel manager.

Cons

impossible to move a reservation from a room to anither, even if the reservation is done manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Douania,

We thank you for you review and we are happy to hear that our solution answers all your needs.
Also, keep me in mind that you can refer us a friend and you will get 2 extra months for free.
Wishing a busy summer season,

Best,

The Xotelia Team

Read more
ANDREA RAVECCA

Very unsactisfied about this service

2017-11-30

Pros

Indeed, as soon as it was possible, I decided to switch to another channel manager offering, for the same price, a better and more reliable service.

Cons

Pour quality, does not fulfil the featured characteristics, continuous bug causing overbookings, credit card data missing, lagging behind retrieving bookings from the channels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Balch

Glad to have this software

2017-01-04

I was taking reservations from our website, Booking.com, Expedia, etc. and once I would get a booking, I would have to update all of the others so there would not be a double booking.

Pros

Consolidation of booking engines and display of availability.

Cons

Needs some features added, and also tweak some of the existing features. They are currently working on these issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Rob,
Thank you for the much appreciated feedback.
We are glad your experience with Xotelia is positive.
Kind regards,
The Xotelia Team!

Read more
Elina HATZICHRISTOU

Un outil important de travail

2016-08-09

I work with xotelia 3 years now and I see the company evaluate, grow every year. Very important util of work and I'm really happy to have it. Still have things to evaluated more, but it is very very nice and useful

Pros

This help to overpass over bookings problems.

Cons

Some channel still waiting for evoluation, like the link with Hotelbeds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Merci Elina pour vos feedback!
Nous sommes heureux que notre produit réponde à vos attentes et espérons pouvoir accompagner votre établissement dans la gestion de vos réservations le plus longtemps possible.
Nous vous souhaitons une belle saison!
L'équipe Xotelia

Read more
Isuru Samarasinghe

Overall a quality product

2016-12-23

Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc....

Pros

Email sent in every morning about room status.

Cons

Website is not mobile friendly, and there is no mobile application as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Xotelia

If you need a super customer support, you have to disturb them every single time over email and skype. Then only the job will be done. Other than that they are very polite.

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Isuru,

Thank you very much for your email.
We are very glad to hear that you are very happy using the Xotelia solution.
We appreciate all the constructive comments and will use it to improve our solution.

Kind regards,
The Xotelia Team

Read more
Gretel Chazaro

Good product

2016-12-07

They don't offer PSM, only channel manager.

Pros

Easy to find reservations, cancellations, etc.

Cons

The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Xotelia

Good for the price, good for small hotels

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Gretel,
Thank you for the feedback.
We are sorry to hear that you were not fully satisfied is the quality of our solution.
Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon.
Kind regards,
The Xotelia Team

Read more
Kamonsak Sae-Lim

Simple channel manager, but missing several features and some glitches.

2016-03-24

The downside is that you cannot create promotions which will also show up for each room type's prices.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you for sharing your experience with Xotelia Channel Manager, Kamonsak.

Our team is working hard on bettering the channel manager's features as well as our customer service. The international team is growing and we're doing our best to satisfy all demands.

You may also find answers to your questions on the FAQ page: goo.gl/le5oSH.

Read more
Philippe Nicolas

A Fantastic tool to manage a guesthouse business

2016-07-15

It save a lot of time by condensing all calendars in a same and unique system.

Pros

Its easy to make a booking, easy to find a reservation among all others.

Cons

The Office of tourism software called "suite logiciel Ingenie" do not match your criteria, therefore It's impossible to share their calendars

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

It would be really interesting to be able to modify a booking, not only the time table (arrival and departing dates) but also change the room. At present, I am not aware of a way to change the room itself in a reservation.

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you very much for the positive feedback!
You are our best ambassador :)

Read more
Jodene Lynette

Extremely slow to respond, read the small print

2017-08-07

None and they are charging me for service not received.

Pros

I have used several software programs for booking reservations.

Cons

I emailed them and asked this to be corrected and to credit my payments due to not using their service and they refused.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Meir Bendayan

Very bad experience, the customer service is the worst part, essentially non-existent...

2018-02-25

Pros

The ease of use is good for a beginner, initially, the customer service is good but as soon as you pay & seek other assistance they will stop answering you.

Cons

Many standard features found on other channel manager are non-existent with Xotelia...You need to upload Airbnb rates manually, reservations & price changes often don't sync, the system glitches & crashes for weeks on end sometimes & customer service is an absolute catastrophe!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
philippe ysebaert

Excellent online booking app for b&b's

2016-07-22

This is the perfect platform to manage my direct , Booking and Expedia reservations. My occupation rate has simply exploded!!!

Pros

It's user friendly and good money for the value. It's advancing very rapidly and constantly evolving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Philippe,
Thank you for the positive review. We are glad to hear that our solution helps you boost your sales!
Wishing you a very busy summer season!
Cheers,
The Xotelia Team!

Read more
John Nagy

Woodview Inn - Gananoque Ontario, Canada

2016-07-21

Ingrid, my Account Manager and Ingrid, my go-to support have been wonderful. They helped guide me through every step

Pros

That there is almost 0 chance of double bookings. Also, I'm thrilled that I do not have to manually block out my bookings.

Cons

The videos were not very helpful. They moved a bit too quickly for someone new to understand all the steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

Not at this time

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi John,
We are very grateful for the review left!
Remember you can get 2 extra month for free if you decide to refer us a friend.
We wish you a busy summer season!
Cheers,
The Xotelia Team

Read more
Hotel De la Houle

Makes the job and more...

2016-07-15

Makes the job in linking the different channels without mistake .

Pros

a little PMS in development, and a price without to take yours

Cons

not yet because they develop ;)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Xotelia

Easy to use, making the links for your business

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


We thank you very much for using Xotelia!
Your comments, good or bad, are always very useful to help us improving our solution.
We hope our collaboration will last as long as possible!
Cheers,
The Xotelia Team

Read more
Michele Forrester

Starfish Studio and Retreat

2016-07-20

I have only had 1 issue with this program..I was never informed of a booking..and that was never resolved.

Pros

when I find what I need it is easy to use and edit and fairly self explanatory

Cons

it can be difficult to find the tab needed to edit when it is under another tab

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Xotelia

I would like the ability for the software to automatically generate a reminder notice created by myself, 72 hours before the client arrives to my accommodation advising of our location, parking etc.

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hello Michele,
We thank you very much for your feedback. We give a real attention to your comments. It helps us to improve our product to better answer your needs.
Cheers,
The Xotelia Team

Read more
Isara Isaraniran

Great customer service with great functionality at affordable rate

2016-02-04

Although is mainly functioning as a channel manager, there is almost unlimited list of channel you can apply to.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you Isara, for you kind comments on your experience with Xotelia.

We are pleased to make you happy with our service and want to ensure you that we're making all the efforts to keep it that way!

Do not hesitate to contact us for any further information!

Read more
Christos Panettas

Average

2016-03-23

To print only by day doesn't make sense As for the booking engine, there is no separation for the payments for refundable (50% deposit ) and non refundable (100% charge) The calendar of last year is still open, so mistakes happened.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you for reviewing our service Christos.

Due to a high volume of requests, the answers have been delayed.
Everyone in the support team speaks English, and half of the team is not French at all.

Regarding the booking engine, it's not possible right now to have different policies. That's something we are working on.

In the matter of calendars for 2015 being still displayed, they need to remain as most people use them as a reference for the year to come.

You'll soon be able to print weekly reports, even though they are likely to change every day.

An app for iOS or Android is not planned yet. We'll be investing time in making Xotelia more convenient on mobile devices, without an app.

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John Hoover

Overall satisfied of my experience with Xotelia

2017-03-03

The onboarding was smooth and the channel manager quite easy to use.

Pros

Affordable Comprehensive Easy to use

Cons

Need their team to do the connexion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vincent Vigier

Maybe we were unlucky but that was disastrous

2018-02-01

None

Pros

Great functions and options for connecting with all OTAs and manage rates. We heard a lot of good things about Xotelia and that's why we went for it but looking here on the last reviews we feel that we might have had to check a little more before going for it.

Cons

As beginners at that time and with few knowledge on how to set up everything it was very difficult to deal with the interface and worst of all nonexistent customer service that basically stopped us from trying to set up everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Ibrahim Ahmad

A fantastic service, highly recommended

2016-11-09

I had to put in room codes, fill in descriptions etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Ibrahim,

Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution.
Cheers,
The Xotelia Team

Read more