7shifts Features

The way the schedule is laid out on the dashboard is nice and easy to see and understand.

I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all...

Read more

The at your hands mobile app is the best!

The integration with toastDoesn't always recognize new employees, swaps, etc

I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.

Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.

It’s convenient the the mobile app works well to do most scheduling updates and adding of employees. The messaging also works well for getting in touch with team members and the facts that contact information is readily available to our teams to connect.

Sometimes there are issues where employees do not have update notifications enabled and they miss updates. You also can’t reactivate terminated employees from the mobile app. You don’t get a good view of hourly shift coverage in the mobile app like you do from accessing online in the browser.

After almost 30 years of using the same system I dragged my feet going into the digital age for scheduling. After about 5-6 hours in I was definitely sold! I love that my request calendar and schedule are connected, eliminating the old multi tiered way of doing it with texts, messengers, google chats, emails, and in person requests all being transferred to a google calendar and then eventually to an excel document, leaving so much room for error!

I would like to be able to import a planning calendar as we schedule based on the number of visitors expected based on past years averages.I would love it if I could copy and paste in the templates (ctrl,shift, drag) like in the schedules tabI would like to be able to export things into an excell document as we have a daily shared spreadsheet that has specific details of the day hour by hour.I would like for there to be an option to check for Open like there is for CL and BD.

Employees loved the tool from the first day. Our prior tool was not as good at the communication piece. The interface just makes it fun to use. The support team is very responsive to chat. I have rarely had to talk to someone directly but that is available when I have needed it as well.

Communication: would like to have a way to search the content of messages or announcements as well as the ability to go back and download them. We use our POS for time keeping - and there is a delay getting that information to 7Shifts if someone incorrectly punched out. As a result, it is not used for payroll purposes, we pull data from the source. A variance report that shows when someone is scheduled to work and when the actually clocked in/out would be appreciated. It does report on variances by total hours but does not give it by actual schedule for that day.

Extremely intuitive with almost zero learning curve. The help widget is amazing, you actually get a quick and helpful response.

I wish task list schedules were more customizable.

7shifts is really geared toward restaurant shift/labour management and communications, whereas so many of the other scheduling softwares out there try to fit the general case and don't handle the high-paced, dynamic nature of restaurant staffing nearly as well. From our perspective, 7shifts literally cuts down 5-10 hours a week of admin time, while also providing us a convenient, central location for...

Read more

I wish we could get the Machine Learning auto-scheduler feature at "The Works" package level, even as a priced add-on. Currently the only way to get it is to sign up for a massively more expensive package that is really designed for franchise chains with many locations to handle. We have just one location, but really want the auto-scheduler (it's absolutely brilliant). I love the 7shifts web API and...

Read more

Wow! Thanks so much for this amazing, detailed review Gerad. Our entire team really values your feedback and are thrilled to have the opportunity to work with you and your staff every day. We are working tirelessly to ensure that we are THE best labor management solutions for restaurants, so validation from our amazing users like yourself really drives home that we are on the right path. Also, thanks so much for the feedback on our Auto-Scheduler we are actively working on providing this functionality to more users like yourself and look forward to showing you what we are working on soon. Cheers!

Ease of use, lay out, certain reports. Ease for staff to communicate and input their availability and time off requests. It is user friendly on the front end.

Better labor forecasting, actual v forecasted, Day part labor separation ( lunch v dinner) and real-time labor v forecasted v last week ( or last quarter or last year). Being able to break down the sales by day part along with labor would be fantastic. Also the "optimal labor" tool is pretty weak and the graph used is not helpful. Tip pooling or tip reporting enhancements. I have three cashiers on, having them the program able to split up the group tips by hours worked on that shift.

Thanks for the review Chris!

Responsiveness. Ease of use. Employees not complaining for once!

With scheduling, we have staff that want to have the same recurring shift week to week. This changes often so having a template for a time period versus just a person is proving difficult. Staff keep saying "but I thought that was my shift every week?" What's happening is, they offered their shift to someone else so when we copy the prior week to a new week, the wrong employee gets assigned the shift....

Read more

Thanks for the super detailed review. Please feel free to share this directly with our team at support@7shifts.com so we can work with you to make these suggested improvements!

The ease of use for employees and management. Super easy to switch shifts and see vacation requests on the calendar.

I would love to be able for it to remember common shift times for employees, the feature doesn't seem to be accurate.

Thanks for the review Quinn! We love hearing that 7shifts has been beneficial for your restaurant when pared with your Square POS.

It is easy to understand, set up and the customer service is extraordinary!

I wish there were more manager capabilities in the mobile app, but the app has improved already since it was first launched, so I imagine it will only get better.

Easy to use Great tutorials Fast and friendly support staff Efficiency for reviewing labor Incredibly communication tool between staff and management Consider suggestions for functions and features and notify you if they become implemented Fair price for the power of the product

No cons were added to this review

Thanks for the great, in-depth review Tory. We're happy to hear that 7shifts is helping alleviate the classic "misreading the schedule" problem for Beaver Street Brewery. Cheers!

I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making.

When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me.

Dang! Thanks for the kind words Lauren, we really appreciate it.

We use 7shifts as the primary tool for communication as well as scheduling. It's easy to set up, add new employees, manage the schedule, shift bids, and time off requests. Employees report that it is one of the most comprehensive and easy to use scheduling apps they've ever used! As the administrator, 7shifts makes scheduling quick and easy which is a huge benefit.

The availability function can be improved. Employees report that it is the only aspect of the app that gives them trouble. Sometimes there is a lag between what the app shows on my phone vs. computer. For instance, shifts that have been edited and published are showing as not published on the app on my phone. Minor issues that cause little to no problems.

Thanks for the review Rachael! We really love the feedback you provided and I have passed it along to our mobile team for review. We want to ensure we make your experience and 11. Also, we are happy to hear that 7shifts was able to support you in the way you needed it during COVID. We ALWAYS want to support our clients and know this has been a challenging time for any small business. Just know that we've got your back :)

I love that everything is in one place so you don't have to worry about forgetting that someone sent an email or text message requesting off for a 2 week vacation 6 months ago (which is the system we previously had in place!)

I didn't like that you had to wait to enter employee raises until they were set to go into effect - although 7shifts has recently improved this feature so that you can set a specific date for an employee's new wage to begin!

Thanks so much for the review Ann! It means a lot to our team that 7shifts has been able to help your growing business optimize (and report on!) your processes and continue to be successful. Cheers to you!

I have enough experience to compare this system to others and I love this one. It’s always easy to read and understand. The colors and how it’s laid out always helps me remember my schedules. It also helps remind me what position I’ll be filling in or what time I may be able to leave work or just what the week is going to look like business-wise.

At times, I don’t get all the notifications that coworkers post in different groups. They’re not typically super important posts but I like to be up-to-date.

Thanks for the review Hannah! We love hearing that 7shifts has made your life easier and integrates with your Toast POS.

It is pretty easy to use. I like that it has staff ph.#'s and you can call or text through app without having to create a contact in personal account. as long as a staff member is in our employ, we have the important info in an easy to find format. It is easy to request time off and switch shifts through the app as well.

If someone wants to trade shifts, we have to scroll through all their shifts to see if they are going to go into overtime. It does give you a general hour count, but it is hardly ever accurate as sometimes staff get sent home early, and of course the app wouldn't know that. For me it would be great if you could tap someones name and it would show all their shifts in one place, and you wouldn't have to check every day to know whether or not to approve a change, like you wouldn't want to approve a 3rd double shift in a row, but without double checking every day, you don't know exactly what shifts a staff member has or will work.

Thanks for the great, detailed review Ginger! We really appreciate your feedback and I've passed this along to our development team.

I like that I can use it on my phone or computer!

Sometimes the publishing gets confusing and I can’t find workers when I need them

Thanks for the kind words Becca!

It's a really nice layout, it has thought of just about everything you could possibly need to use the software for. I have personally found it very useful for looking up the contact information of my coworkers and keeping track of request off time. For people like servers who constantly drop/add/trade shifts with other people, there is a useful feature to do that as well.

It logged me out when I changed phones, don't think that's necessary to protect information on this kind of app, but was easy to recover password. Overall a very minor con.

Thanks for the review Sara! We're happy to hear that 7shifts has everything you need to make your work life easier. We really appreciate your detailed feedback and if there is every anything we can improve upon in the future, please just reach out to our team any time. Cheers!

What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use.

Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked

I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price!

I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc.

7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices.

7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement.

Thanks for the review David!

A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use.

Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule).

Tom, thank you SO much for such a detailed review with so much thought and consideration - our entire team really appreciates it and looks forward to providing your business with value for years to come.