Acuity Scheduling Pricing, Features, Reviews & Comparison of Alternatives

Acuity Scheduling Reviews

Acuity Scheduling

Appointment scheduling software

4.73/5 (482 reviews)
1,362     23,068

Acuity acts like a superhero for your schedule--with way better taste in capes. (For the record, ours is teal.) Acuity helps business owners, freelancers, consultants and entrepreneurs get back in control of their businesses, their time, and their calendars--without breaking a sweat or their back.

With automated appointment scheduling, Acuity’s super powers relieve you of the grunt-work that is back-and-forth-emailing-to-figure-out-a-time-that-works-for-everybody
and lets your clients see your real-time availability, pick the date and time that works best for them, pay in advance (in-full, via deposit or not until time of service) and book themselves.

End result? All you have to do is smile when you get the appointment notification, knowing your business is running smoothly...instead of running you ragged.

With customizeable everything, Acuity makes sure it’s not just another tool you have to deal with, manage or remember to use, but rather, one that works seamlessly in the background of your business, helping you up the ante in the professional department--and get business results that up the ante, too. You can get as picky--or nonchalant--as you want with the level of flexibility you need. Have different offices that operate on different schedules? Got you covered. Want different staff members to have different calendars? No problem. Need everything to match, almost as if you built the software yourself? You got it! After all, everyone knows that a true superhero doesn’t take the credit. :)

Whether you’re booking hourly appointments, doing phone consults, selling classes that students need to sign up for, or anything else that involves you selling your time, don’t put yourself at the mercy of hundreds of clients constantly badgering your inbox or your telephone--

--let Acuity handle the grunt work for you... so you can handle business.
acuityscheduling.com

Acuity Scheduling Reviews (482)

Most positive review

 impressed

After having tested this device before and meanwhile strayed away to evaluate other services, I have to say that Acuity overall is very impressive. Their website is not really convincing - starting with that strange green interface. However, giving it a chance I found that acuity is really easy ...

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Reviewed 6th of April, 2016 by Wolf Bialon

Most critical review

 Has some shortcomings

1. No waiting list function 2. Can't book multi-day events properly 3, Needs some more fine-tuning for interaction with accounting software. We have just starting using this app for my business which books people in for private appointments, group classes and retreats and workshops. We have ...

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Reviewed 1st of November, 2016 by David Moore

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Acuity Scheduling Screenshots (8)

Acuity Scheduling screenshot: Beautiful online calendar for phone, tablet, and computerAcuity Scheduling screenshot: Easy to use appointment calendarAcuity Scheduling screenshot: iPhone/Android Web ApplicationAcuity Scheduling screenshot: Let clients book themselves. Embed the scheduler directly into your website, look professional, and match your brand.Acuity Scheduling screenshot: Personalize e-mails to communicate clearly with clientsAcuity Scheduling screenshot: Are you a developer? Total control with custom CSS and APIAcuity Scheduling screenshot: Manage your staff schedules, or work from different locationsAcuity Scheduling screenshot: Generate reports of your income and appointment volumes

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Video Tutorials

Acuity Scheduling Pricing

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Basic scheduling is available totally for free, with unlimited services and appointments.

Competitors Pricing

Schedulista

Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

DocMeIn

Pricing model: Freemium

Front Desk

Starting from: $129.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Acuity Scheduling also visited

Key Features of Acuity Scheduling

  • Automate client bookings & reduce stress levels by ≈ 500%
  • Let clients view your real-time availability
  • Clients can book (and pay for!) appointments in advance
  • Accept money via Stripe, Paypal or Authorize.net
  • Charge payment-in-full, deposit or charge nothing at all!
  • Let clients view & book in their own time zone
  • Customizeable intake forms to save you time
  • Embed calendar directly on your website
  • Sync with your Google Calendar so you never miss a beat
  • Integration for the iCal and Outlook folks, too
  • Enable SMS and email reminders--for both clients and you
  • Manage multiple staff or locations all in one place
  • Customize everything so it matches your brand
  • See who’s paid, how much, and who hasn’t
  • Schedule groups for classes or workshops
  • Easily upsell with packages or related products
  • Feel 100% confident with HIPAA compliance
  • Relieve yourself of (groan-inducing) admin duties.

Alternatives to Acuity Scheduling

GetApp Analysis

Acuity Scheduling is an easy-to-use online scheduling and client relationship management software that helps service-based businesses effectively manage their calendars, schedules, and client appointments while keeping their sanity intact. The app lets business owners do away with embarrassing schedule mix-ups or forgotten appointments through automated client bookings, reminders, and cancellations. It likewise supports online payments through PayPal, Stripe, and Authorize.net.

Acuity Scheduling can be directly embedded to your website, Facebook business page, eCommerce store, or anywhere your customers can find it. Also available as a mobile web app, it can be used anytime, anywhere, and on any device.

Some of the software’s core features include 24/7 online appointment scheduling, automatic calendar sync, time zone conversion, customizations, online payments integration, and staff/location management. Other noteworthy features are automated reminders and notifications, automatic calendar syncing, online store promotions, client management, class/group booking, reporting and analytics, and worldwide scheduling.

What is Acuity Scheduling?

Showing up for an appointment the client totally forgot about or getting a phone call from an irate customer who expected you by her place for a tutoring session that completely slipped your mind are two scenarios you never want to have to deal with – that is, if you intend to make the most efficient use of your time and run a profitable business where your clients are also your brand ambassadors.

While it’s completely human and forgivable to forget stuff every once in a while, messing up your schedule, wasting your clients’ time, and then rescheduling appointments for a later time is one surefire way to damage your brand’s reputation and upset your work-life balance.

Acuity Scheduling empowers businesses to set their hours and take control of their calendars in the most efficient way possible – through automated appointments, cancellations, and reminders. When booking an appointment, your clients only see your dates and times available, and once a schedule is booked, it shows up in your Google Calendar (or any other supported web-based calendar) and events are automatically blocked off.

Main Features

24/7 Online Appointment Scheduling

Because it is web-based, Acuity Scheduling can be accessed from anywhere, and your clients can schedule an appointment at their convenience. Depending on your preference, your client appointment page can be set to either public or private. If set to private, only admins and clients with a direct link to the page can use it to book appointments.

Single and multiple bookings can be made, as well as class/group appointments, and both you and your client/s receive confirmation emails for successfully booked appointments. Blocked off schedules in Acuity Scheduling automatically show up in your synced Google Calendar, and vice versa. For Growing Business and Powerhouse Player accounts, notifications and reminders can also be sent via SMS/text messaging, and multiple calendars can be set up.

Time Zone Conversion

To eliminate schedule confusion because of time zone differences, Acuity Scheduling automatically converts time zones. This means that all your appointments and schedules show up in your local time. Clients, when booking an appointment, are prompted to choose their time zones, and all available dates and times show up in their respective time zones as well. Acuity Scheduling supports all time zones worldwide.

Customizations

Acuity Scheduling can be customized in several different ways: the look and feel of your client scheduling page for branding consistency, schedule and availability, required fields in your intake forms, questions your clients need to answer, appointment types and prices, coupon codes, packages, promos, the content of your appointment confirmation email, and more.

All customizations can be done from the dashboard, and Acuity Scheduling provides simple and straightforward customization guidelines through examples that even a non-technical user can follow.

Online Payments Integration

How many times, as a customer, have you been unable to do business with a certain establishment because they only accept cash and all you have with you is your credit card? One way to attract more clients and differentiate your brand from your peers is by offering various ways for clients to pay you: cash, check, credit card, bank transfer, digital wallet, online payment, and so on.

Acuity Scheduling has built-in integrations with online payment channels like PayPal, Authorize.net, and Stripe, giving you and your customers the convenience of quick and secure online transactions. From the Payments pane in your Acuity Scheduling dashboard, select the payment gateway of your choice and fill out the needed details to proceed. To connect Stripe, just click the blue “Connect with Stripe” button, and you’ll be taken to a secure page where you grant Acuity Scheduling access to your Stripe account.

Staff/Location Management

As your business grows and your client base expands, setting up shop in multiple locations may become inevitable. This means more things to keep track of: schedules for several different branches, varying employee hours, and different availability for each appointment type.

Acuity Scheduling enables you to create user accounts for each of your staff so they can view and manage their schedules and be made accountable for any activity logged through their accounts. Unique calendars can be set up for each staff or location, and when booking an appointment, clients have the option to pick a particular staff or location. You may also set up your scheduling system to automatically assign a client to whoever staff is available for his/her chosen appointment period.

Integrations

Besides an API that’s available to use, Acuity Scheduling integrates with apps like WordPress, Joomla, Drupal, Squarespace, Weebly, Groupon, LivingSocial, MailChimp, Infusionsoft, ActiveCampaign, Aweber, Mad Mimi, Google Calendar, iCal, Outlook, PayPal, Authorize.net, Stripe, QuickBooks, FreshBooks, Google Analytics, GoToMeeting, and Zapier.

Pricing

Acuity Scheduling offers three paid plans: Emerging Entrepreneur for individuals and solopreneurs, $10 per month and includes one solo calendar and reminder emails; Growing Business for businesses with up to six employees or locations, $19 per month and includes reminder emails and unlimited texts; and Powerhouse Player for businesses with more than six employees or locations, $34 per month for up to 12 employees or locations.

Aside from a 14-day free trial, a basic free plan with limited features and customizations is also available.

Bottom Line

  • Feature-rich online scheduling software to manage your calendar, clients, and booking schedules
  • Automatic appointment confirmations/reminders sent to business owners, employees, and customers through email and text messaging
  • Can be embedded to your website or Facebook page
  • Supports two-way syncing with Google Calendar so added bookings automatically appear in your calendar
  • Mobile-responsive and works with iPhones, iPads, and Androids
Kim Rodgers

I COULDN'T LIVE WITHOUT ACUITY SCHEDULING <3

26/03/2017

Love love love this online booking system- super easy to use, I love that I can create coupons for my regular clients to use or to use for a promotions when booking online. Highly recommend for any business.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mike and Jenn Wilson

Acui- to-the-T

24/03/2017

Perfect appointment scheduling app, love it! Google cal integration is absolutely seamless. No complaints. Also love the forms and ability to accept payments online with the appointment. Beautiful beast, this software.

Pros

It's genius

Cons

I didn't create it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Acuity Scheduling

Name it after us for a day.

Source: Capterra
Helpful?   Yes   No
Read more
Kayla Brissi

If you're looking for an online booking app that gets the job done, use Acuity!

24/03/2017

I LOVE using Acuity for my appointment scheduling. It's extremely user-friendly and has a ton of features that make it better than some of the paid calendar options out there. I like the fact that I can have a separate booking link for each type of call and that they can either be private or public. Removes the overwhelm for my clients when they can only see the options available to them. It makes for a smooth booking process for them and less of a headache for me. If you're looking for an online booking app that gets the job done, use Acuity!

Pros

The simplicity! Being able to have different links for different appointment options is a huge plus. I like how I can change my hours, block off time easily and update daily appointments without a fuss. The free version has amazing features that most paid versions don't have.

Cons

There isn't a mobile app but I still use it on my phone without an issue.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittney Johnson

I love acuityscheduling

21/03/2017

I have been using them for a couple months and I would recommend them to anyone. The site is so easy to use and very connvient.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Peggy Galdamez

I love this online scheduling tool!

20/03/2017

I have been using Acuity for my new online business and this is the perfect tool! It is very user friendly and easy to use. I like how easy it is to change things when I need to. I also know that I can consistently count on getting my client appointments when these are scheduled without being worried about it, which is huge!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mallory Shannon

Acuity Scheduling is a Necessity for Entrepreneurs.

20/03/2017

As self-employed entrepreneurs, we need to have a high level of organization. I'm a mother of three and my time available for phone calls is limited. With Acuity, I'm able to easily and effectively schedule my open time so clients can get my full attention. We wouldn't use any other scheduling software, Acuity is brilliant.

Pros

Ease of use for both internal and external clients.

Cons

There isn't really anything I don't like. Acuity was the obvious choice when we were looking at schedulers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Acuity Scheduling

Get it, use it, and use it often. Make sure your calendar is updated!

Source: Capterra
Helpful?   Yes   No
Read more
Debbie Pace

Awesome app

19/03/2017

Absolutely love it - great ease of use and so incredibly convenient. I highly recommend for keeping yourself organized.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Angel Alvaro

Acuity is a must have for every entrepreneur that want their lives organized and save time!!!

18/03/2017

I love acuity scheduling. I heard it from a friend but never did really pay attention to it till recently when client's booking appointments started to get out of hand. So I gave acuity a try for a month and I must say I fell in love with it. It's so easy to use and very quick to set up. I'm a tech savvy and I say this is great especially for anyone who doesn't particularly enjoy technology. It saves me a lot of time because I now only send my calendar link to my clients or send them directly to my website and they book a time from there. No more back and forth trying to figure out what time works for both the client and I. In short, acuity is a lifesaver!!! I also love that I can create separate calendars for different types of appointment. My favourite feature of acuity is the payment integration. Client can pay for your service right when they book an appointment. Super awesome!!!

Pros

Easy to use Payment integration Customizable

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Acuity Scheduling

No

Source: Capterra
Helpful?   Yes   No
Read more
Roxana Dusanek

Great Way to Schedule

13/03/2017

This is a great software package for scheduling. I'm still learning my way around, but everything I've seen so far, just makes me more excited to figure out what else I can do using this program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Diana Ji

Easy and straightforward

12/03/2017

I signed up to check out the software and found it to be super easy and straightforward to navigate. I can easily integrate it into my website and linked it with Stripe payments. Love all the extra features included, such as vouchers, coupons, packages, etc.

Pros

Easy, simple to navigate.

Cons

Can't create online forms (such as post-service surveys) besides the one clients use to book appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more

Who is Acuity Scheduling For?



  • Experience level: Beginner to advanced
  • Industry: Service-based businesses like coaching and consulting, photography and video production companies, training and tutoring centers, fitness studios, aromatherapy, salons and spa centers, health and dental clinics
  • Business size: Solo entrepreneurs, small and midsized businesses
  • Departments/roles: Business owner/partner/associate, staff, and the company’s customers
  • Budget/point: Businesses managing one solo calendar can get started with Acuity Scheduling at $10 per month.
  • Example customers: Overture Media, Beatrice Blank Studios, Sublime Canines, Sweet and Sacred, and Phocal Media
Read the full GetApp Analysis

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