ADP Resource Features

ADP Resource

Human resource administration

3.95/5 (20 reviews)

ADP Resource Feature Summary

  • Productivity optimization
  • Quick adaptation to changes
  • ROI maximization
  • On-Site Advice
  • Guidance from HR experts
  • Recruitment and selection
  • Payroll
  • Tax administration
  • Employee benefits
  • Employee relations
  • Training and development
  • Risk management and safety
  • Regulatory compliance
  • Separations
  • Free online demo
  • Resource video
  • Scalable plans
  • Customized packages
  • Online support
  • Real-time analytics

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Employee Database (215 other apps)
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Employee Onboarding (205 other apps)
Employee Portal (219 other apps)
Employee Self Service (218 other apps)
Performance Management (201 other apps)
Real Time Reporting (221 other apps)
Recruitment Management (217 other apps)
Reminders (224 other apps)
Reporting & Statistics (360 other apps)
Self Service Portal (232 other apps)
Third Party Integration (274 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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ADP Resource Feature Reviews

18 reviewers had the following to say about ADP Resource's features:

Lyn Welch

Not so happy with the promises made by Sales vs our actual experience with Implementation

2018-08-31

If I just want a list of employees, their departments, and their pay rates, I have to choose from too many options in too many "modules".

Pros

The brand name is what attracted us to ADP initially, and the "sales job" - it can do absolutely everything except spin yarn.

Cons

There are so many modules that don't "talk" to one another it's difficult to know which module you need to get information from. "Employee Name" could be in six different places and picking the right one is nearly impossible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Software Advice
Helpful?   Yes   No
Read more
Chandler Inslee

ADP is a very reputable Company with many service offerings!

2018-09-06

Overall, a great and reputable company that is popular for a reason; they have a great dashboard and online interface to process and their reporting is top notch.

Pros

They are very well structured with easy payroll reporting and good quality customer service team support.

Cons

Also, there are time where I've had to wait over 45 minutes to talk to the service team/CSR for payroll questions and help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Corey Weinberg

ADP Resource

2018-09-12

Pros

As administrators or employees, never an issue.

Cons

ADP Customer service is slow to deal with and doesn't always have a resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Naomi Berindei

Not quite there yet

2018-04-03

If you know the program it might be worth it in the long run.

Pros

The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout.

Cons

The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits and you have to be transferred to multiple representatives to find the solution to your problem. The cost does not justify the use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kathy Normant

ADP Resource for Small Businesses

2018-03-13

Our admin costs with the different modules is still less than with Paychex so that's a real plus there.

Pros

The payroll side is easy to use but that is what ADP is known for, payroll! The interface with WageWorks.

Cons

Time keeping system still hasn't been update, benefits module is not user friendly and, 401k module has limitations on reporting. .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
April Popp

Great Time Saver

2018-08-14

Pros

Saves a ton of time when doing payroll, and adding in new employees. I would definitely recommend for the HR that values their time.

Cons

It can be rather expensive and each additional item that is needed to process your payroll if you aren't receiving a discount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Laurie Kreh

ADP Resource looks pretty but lacks functionality

2018-02-08

When calling in to follow up on a service request, if you speak with a different rep, you will be given a different answer to your problem.

Pros

The software tries to incorporate everything in one package including Time & Attendance, a paperless new-hire process, eVerify, training and performance management.

Cons

Basic functions which should be available, such as printing out a blank copy of a customized performance review, aren't available, leaving you to wonder why something that's supposed to be so sophisticated lacks the basics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Stephen Seelinger

Good service, lousy support

2018-04-19

Value for the money is ok, about the same price as competitors.

Pros

The product itself is above average, with the ability to run past reports, and tax documents with ease.

Cons

The customer service is lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kathy Normant

It's a great change from Paychex

2017-08-08

All in all I've been pretty happy with the change over.

Pros

It's easy to use The transition from Paychex to ADP was seamless (we moved Payroll, HR, FSA, 401k, and timekeeping_ The timetable to cutover was timely Great HRBP; very responsive The reports are easy to read and understand Once you understand how to create reports, pretty easy Once you understand how to get payroll reports

Cons

timekeeping system, but what timekeeping system doesn't have a nuance I wish there were guide books available so you can reference to them when there's a question, instead of calling customer support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marriah G

A nucance

2018-03-13

Pros

Straightforward, intuitive, does what it says it can do. No hidden functions or surprises with this program.

Cons

Also, no bells and whistles for special reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rebecca Talbert

A+ for Easy!

2019-02-04

Pros

It even has templates for customizable forms.

Cons

There honestly does not seem to be any cons to having a resource like this. It is easy to use and we'll developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
lisa nu

excellent exerience with ADP

2018-08-02

Pros

A step further - Customer Service is quite helpful.

Cons

Customer service doesn't always give consistent answers which can be very frustrating, but at least they try their best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ying Yang

Human Resource Generalist

2018-08-16

Pros

It gets the job done. There are multiple products that businesses can use. They have the Bridge Link that you have questions on the product.

Cons

The customer service support takes forever for something that should take only 15 minutes, they will take over an hour or more to fix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Trinidad Trevino

Great Resource

2017-08-08

Pros

I actually have a friend that works for the company and I think the customer service is so incredible

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mark Bucior

Pretty Good

2017-08-31

Pros

It's very easy to use.

Cons

Sometimes I'm not sure if I did or not and I have to go all the way to the time and attendance page to check.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Janette Roberton

Consistent, but not edge of technology

2019-03-15

I would say that this is a great product for someone who is very familiar with ADP and doesn't want to change. If your company will have little to no growth, it will help you stay consistent

Pros

I have been using ADP for a long time and I know how to use the software and where to find things

Cons

Nothing changes, if you are trying to make changes the software is not pliable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Eric Cullin

Above average with the ability to run past reports and tax docs easily

2018-12-17

Certain modules didn't seem as user friendly such as benefits or 401k.

Pros

Very east to navigate and simple to get up and running quickly. You can utilize any area from HR to payroll to taxes. Payroll side seems to be the easiest part, pretty flawless there.

Cons

Seemed fairly expensive for what our company was looking for at the time. Seems better geared toward the mid size to larger company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Andrew Ericson

ADP is good

2017-08-31

ADP rocks!

Pros

its convenient and easy to navigate. i've never had an issue using ADP in any way. it's a great product.

Cons

nothing, sometimes it takes a little longer to load but that's it. that's the only complaint i can think of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more