Our admin costs with the different modules is still less than with Paychex so that's a real plus there. The benefits module and time keeping system is not as user friendly as I would like.Kathy N.Read the full review
They are very well structured with easy payroll reporting and good quality customer service team support.Chandler I.Read the full review
Certain modules didn't seem as user friendly such as benefits or 401k.Eric C.Read the full review
Cons
When a problem arises, the "fix" depends on which representative you speak with on the phone.Laurie K.Read the full review
When calling in to follow up on a service request, if you speak with a different rep, you will be given a different answer to your problem.Laurie K.Read the full review
Nothing, sometimes it takes a little longer to load but that's it. That's the only complaint i can think of.Andrew E.Read the full review
Overall rating
4.0
/5
65%
positive reviews
74%
recommended this to a friend or a colleague
4 reviewers had the following to say about ADP Resource's pricing:
Stephen Seelinger
Industry: Unknown
Company size: 11-50
Good service, lousy support
Used weekly for 1-2 years
Reviewed 2018-04-19
Review Source: Software Advice
Value for the money is ok, about the same price as competitors.
Value for the money is ok, about the same price as competitors.
Pros The product itself is above average, with the ability to run past reports, and tax documents with ease.
Cons The customer service is lacking. If you have a dedicated rep and you can get a hold of that person its great, but getting a hold of that person can be tough.
Certain modules didn't seem as user friendly such as benefits or 401k.
Pros Very east to navigate and simple to get up and running quickly. You can utilize any area from HR to payroll to taxes. Payroll side seems to be the easiest part, pretty flawless there.
Cons Sometimes certain screens take awhile to load. Seemed fairly expensive for what our company was looking for at the time. Seems better geared toward the mid size to larger company.
If you know the program it might be worth it in the long run.
Pros The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. Also another nice feature the employees have access to their records for changes to their address and to view their payroll records.
Cons The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits and you have to be transferred to multiple representatives to find the solution to your problem. The cost does not justify the use.
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