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Kenneth Q.
Music, 51-200 employees
Used daily for less than 6 months
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I would rate customer service/support a zero or "N/A" because I cannot rate something that does not exist. I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever. In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance...
Payroll can be processed smoothly. That's about it.
I have the Administrator role and I lead the implementation process in my organization. What I like the least about the software is that not even the Administrator role has access to do simple tasks such as: add a new reason for a pay change; change a paid time off accrual rule; create a simple way to communicate to an employee they received a change in their pay (you are forced to create an "event", where there are several unnecessary steps that makes the "event" take days to be completed; and create an onboarding task list.
Katherine P.
Health, Wellness and Fitness, 11-50 employees
Used daily for 1-2 years
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ADP is easy and comprehensive. It is easy to find what you need on the online site and to make notes or changes to the time sheet as needed.
ADP is easy to use on the computer though there are some technical difficulties with the app sometimes when it comes to clocking in and out.
Hi Katherine, we'd just like to thank you for taking the time to write this review of TotalSource. Every bit of feedback like this does so much to help us out! If you have any specific app questions, feel free to reach out to us (clientfeedback@adp.com) and we can direct you to the right team to assist. We're very grateful for customers like you and hope you stick with us for years to come!