ADP Vantage HCM Pricing Plan & Cost Guide

ADP Vantage HCM

Globally scalable HR system

3.5/5 (174 reviews)

ADP Vantage HCM Pricing

Contact ADP Vantage HCM for a sales quote.

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ADP Vantage HCM Pricing Reviews

Pros

  • Payroll, I love the payroll product, it is very user friendly and any time that there is an issue, the customer services reps are available to handle the calls and find solutions right away.Mandy W.Read the full review
  • The best part is one can chose whatever module it needs and the module is designed so that it can be seamlessly integrated with the existing applications from other vendors.Padam K.Read the full review
  • I like that it's constantly updated in order to benefit it's users.Emily J.Read the full review

Cons

  • Lack of customer service at times, lack of availability. Lack of knowledge of the Employee Service Center.Leah C.Read the full review
  • No communication, no training, no follow-up. Separate Data Bases for each module, modules not communicating with another, poor service.Katherine C.Read the full review
  • Lack of responsiveness, and lack of knowledge of their software, too many limitations in the software, major errors during implementation. Difficult to find the right person.Angela G.Read the full review
74%
recommended this to a friend or a colleague

16 reviewers had the following to say about ADP Vantage HCM's pricing:

MARISSA W.

Not worth the cost

Used occasionally for free trial
Reviewed 2019-09-17
Review Source: Software Advice

Pros
It runs payroll....not much else to be excited about.

Cons
The cost is too high and the value add is very low. The service reps are inconsistent, our clients become frustrated with the high increases each year for the services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Anonymous

Too bad Carlos won the proxy fight

Used daily for 1-2 years
Reviewed 2018-10-09
Review Source: Capterra

My overall experience after more than a year of trying to use this antiquated, kludged up POS is that it must be horrendously cheap for anyone to actually decide to switch to it.

Pros
There's nothing to like. This is the most non-intuitive worthless application I've ever had the misfortune of using.

Cons
Where to start? It's slow, it's convoluted, it's completely non intuitive, it glitches for no apparent reason, functions (and I use the term loosely) get randomly locked out at different levels, the defaults originally installed are ridiculous, I could go on and on. This is what happens when you think you're too big to fail. Get it together Carlos or your competitors are going to eat your lunch even worse than they are now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Mariah B.

Expensive but thorough

Reviewed 2016-05-17
Review Source: Software Advice

Pros
This product offers just about everything we need for our company such as divisions in workers to generate departmental reports and such.

Cons
This software is very expensive overall, especially for our small company it's a large cost.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Matthew K.

ADP - Review

Used weekly for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

ADP is a great software for Payroll, HR among others.

Pros
I really love the Payroll Services in this product.

Cons
They could run more specials on the price per year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tony D.

Great Product! Easy to use!

Reviewed 2015-11-23
Review Source: Software Advice

Pros
Easy to use, mobile friendly, and the fact that it has different pieces of the total employee experience I can add in later is great. Price was very competitive too.

Cons
Great implementation team and has a customizable look and feel.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Theodore K.

disapointed in EZ pay

Reviewed 2016-07-10
Review Source: Software Advice

Pros
I have been happy with ADP over the years but after switching to EZ time management I am considering dropping both.Have had to call EZ pay customer support almost weekly. Have waited in hold for over an hur. I have waited over 2 hrs for an automated call back that left me on hold 4 more minutes

Cons
EZ, pay hours on hold , 2hr call backs, product doesn't work well and over priced now that it has me looking at other products in market

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Angie T.

Implementation was a nightmare

Used daily for less than 6 months
Reviewed 2016-11-16
Review Source: Software Advice

We converted to ADP this past March after positive recommendations from a couple of colleagues that have been on the platform for a few years. Our implementation was an absolute nightmare. We spent much more time, energy, resources and money on it than should have been necessary. The unfortunate part is that as of August, the wrinkles still had not been ironed out. For example, at implementation we received emails from an implementation specialist at the company recommending us to purchase a certain tablet to use at all our locations for the time keeping system. We went ahead and purchased them, which was costly, only to find out after countless hours on the phone with support and many frustrated employees, that ADP does not support that tablet. Payroll is one thing that cannot be inaccurate and I feel like making the switch we had more errors in the last 6 months than we had in the last 10 years combined. Many of them were completely avoidable had the implementation been done correctly. We also have a special excel document that we have created just to manage all the cases that we have with ADP, because we would have so many at one time that the only way we could manage the follow up was to track it ourselves. Unfortunately, for a small company like we are, we did not have the manpower to take on a failed transition and so we are currently looking to make a switch to a different platform.

Pros
Ability to have a timekeeping system and payroll in one software

Cons
Implementation, Cost, Ease of Use of Payroll

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Kent S.

payroll services

Used monthly for less than 6 months
Reviewed 2016-11-09
Review Source: Software Advice

We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two? The software is excellent. Well written and easy to use and maintain. The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else. When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens. I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses. All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen. Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base. Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues. Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2. Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat. Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide. I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two? Sincerely, Kent Snyder

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Tammy S.

Have used ADP products for years

Used weekly for less than 6 months
Reviewed 2016-11-08
Review Source: Software Advice

I have used ADP products for years for various size companies. Overall I have no complaints. They have products that work for small, medium and large companies and I have used them all. In my current role, I am not in charge of payroll. However, my company does use ADP.

Pros
Customer Service is always quick in their responses. They have always resolved my issues and answered my questions. Very helpful.

Cons
The cost is a little higher than other payroll services I wish they had had more of an ala carte program to lessen the cost of software for the items we don't need or use (ex. vacation/time off tracking, etc)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Eva T.

ADP Resource

Reviewed 2016-04-12
Review Source: Software Advice

Pros
Payroll is fine if you don't have a complicated scheme.

Cons
Very expensive and they don't deliver what they promised. Integration was very painful even from one of their own platforms to another.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Todd F.

Simple to understand and easy to use.

Used weekly for 2+ years
Reviewed 2018-08-21
Review Source: Software Advice

Pros
The interface was extremely easy to navigate and was intuitive. You didn't have to have a degree to use it because it just required some common sense.

Cons
Kind of expensive but worth it. I feel like it could have been a little more helpful with password recovery rather than just locking people out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve P.

ADP-Recruiting Management (RM) Application Review

Used daily for less than 6 months
Reviewed 2016-11-08
Review Source: Software Advice

Six months experience as user migrated over from legacy ADP product Virtual Edge.

Pros
1. Dashboard style, access to data for requisitions and candidates in one place. 2. Better communication features than legacy platform. 3. More user control for configuration than some other platforms. 4. Very cost effective.

Cons
1. Multiple copies of the same stored documents with different names - confusing for users. 2. Very difficult to sort order fields reporting in created queries. 3. System has quirks for documentation such as offer letters can't date stamp when e-signature is given, but other side by side same format documents allow for this. 5. System allows for a lot of client configuration but getting to the source field for changes is very difficult for non heavy site admins.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Aman D.

A good HCM tool for a mid size organization

Used occasionally for less than 6 months
Reviewed 2018-09-13
Review Source: Capterra

Pros
Ease of working with the implementation team to cover needs and wants from an HCM system.

Cons
Limitations of the application such as customization, interfaces development to fit the requirements. The team usually suggests to go for a higher enterprise version in order to cover remaining requirements. Initial cost is high.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Anthony S.

Saved me from Quickbooks

Used weekly for less than 6 months
Reviewed 2018-12-19
Review Source: Software Advice

Well, overall i am very satisfied, so far. Taxes to come soon lets see after that.

Pros
Live up to their promises and hold themselves accountable as promised. Transparent, and offers integration and partner companies to set you up with insurance and helps will all the legal standpoint if you pay for full service payroll.

Cons
A little bit expensive for my size company but overall very worth it. The online bookkeeping that comes with it is a bit difficult to work, as far as intergrating my old information and customers, and i dont want to start fresh

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jeanne Moses M.

ADP - Excellent Customer Service

Used daily for less than 6 months
Reviewed 2016-11-09
Review Source: Software Advice

We utilize ADP Workforce Now and there have been some hiccups along the way. The customer service team is diligent in responding to any issues that have occurred and is always professional and friendly. I'm sure that having to answer the same questions and supporting the client in all matters ADP can be mundane and sometimes challenging. Not once have I ever felt that my questions or issues are unimportant. Even though the product is good, customer service can make or break solid relationships. Kudos to ADP for cultivating a culture of client satisfaction.

Pros
The product is fairly straightforward and the database allows you to collect all the employee data in one place to access easily. There are several features to the program and the report selections are aligned with our company needs.

Cons
Our plant is located in the Midwest but our customer service support team is located on the east coast (our corporate office is in RI). There has been, on occasion, the inability to reach support because of the time difference. The cost of some of the modules has prohibited us to purchase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kendra T.

We have had mostly good experiences with ADP software.

Reviewed 2016-07-11
Review Source: Software Advice

Pros
I have found most of the customer service to be outstanding and the programs to be user friendly. For the most part, when I have called the customer service line, I have received prompt and friendly service.

Cons
Unfortunately for the transition of 3 of our company codes, we had a rather negative experience. There were significant transition and year end errors that resulted in a very large amount of extra work on our end that needed to be performed. The issue was brought up to the customer service representative in charge of the account and no action was taken. The issue was escalated to her superior and we did not receive an acceptable response from them either. We also feel that for the functionality of the software, it is expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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