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ADP Workforce Now Logo

ADP Workforce Now

Cloud based Human capital management (HCM) suite

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ADP Workforce Now Reviews - Page 4

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6,410 reviews

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Erin N.

Oil & Energy, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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ADP - Good until it isn't.

Reviewed 6 years ago

If you need payroll and a few other things, ADP will do it. And they'll do some of it well. But not all of it. And it'll cost you. You've been warned. If you want a fully functional HRIS, this probably isn't for you.

Pros

ADP does payroll pretty well, and it seems that they are investing in developing smoother interfaces and more streamlined reporting. The other parts are tacked on from acquisitions. But those have been getting better over time as well. Think about how nice it is to have benefits enrollment tied directly to payroll! And ACA reporting! Huzzah! But with those pros, there are quite a few cons. Please read on...

Cons

Probably not the best bang for you buck, and the way they bill and invoice for separte products and services makes it very easy for them to slip little charges in that add up over time. ADP has recently updated their call-in system, but I've been on hold way more than normal. They seem to get better with customer service, then get worse, then get better again. Some of the reporting is counter intuitive....

Vendor response

Erin – Thank you for taking the time to provide a detailed review of your experience with our WFN product/service. We truly appreciate your feedback and would love to hear more directly from you, such as which version of WFN you are using, etc. As a member of ADP’s Client Loyalty team, I would love the opportunity to connect you with an ADP resource that can assist you with anything you need. Please reach out. Lori.wilmot@adp.com

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John Aries J.

Human Resources, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The "Go To" System for Payroll

Reviewed 2 years ago

The system shows to be worth the price since it is providing accuracy in payroll processing which is tantamount to the success of an HR Manager specifically handling payroll.

Pros

I have not experienced any miscalculation in processing payroll since I used this software and provider. The ease of use and the navigation feels like you are only using Social Media but the complexity of the processes and the accuracy of the output is, without a doubt, priceless on an HR standpoint.

Cons

The price is steep as compared to it's competitors and there are fees associated for changes that will require about 8 hours of work from the provider.