AllianceHCM Reviews - Pros & Cons, Ratings & more

BambooHR

Paycom

Rippling

Paycor

Paychex Flex

Paylocity

Manage your workforce’s payroll, HR, benefits, onboarding, offboarding, taxes, and everything in between with a single software solution informed by user suggestions and driven by relationships.

AllianceHCM

Web-based

HR Director

We have had a wonderful experience with Alliance. The transition from ADP was easy because of their knowledgeable implementation team.

Chief Administrative Officer 

GREAT development team and WONDERFUL client services managers for both accounts that I run payroll for.

We have received the best support from our Customer Service representatives. They are knowledgeable, and quick to help with any questions or issues that we may have.

HR Generalist

I love the simple steps of processing payroll. The different categories/modules helps simplify and organize my company's needs.

Operations Manager

What we like the most about Alliance is the ease of using the software to process bi-weekly payroll.

I like that everything is very user friendly and developed by HR people, which is my background.

Employee Resources

This is a product I use daily. I have used other products for payroll and the ease of use of Alliance HCM is a huge reason I am still using the product.

VP/Controller

It was a lot of hit and miss. In the end our system is working properly, but the frustration was there and the feeling that we made a mistake was overwhelming.

Customer Service is sometimes hard to receive a prompt answer from.

Regional Recruiter/HR

Most customer service people specialize in one area only which also causes problems. I did  have people giving me training that didn't even know how to work certain areas which was also frustrating.

Finance Director

It's not the hardest thing in the world, but this request was sprung on us toward the end of implementation & this would be incredibly overwhelming for the technologically disinclined.

HR administrator 

It’s systemic and quick response to solve problems. And help is  a phone call away.

ADP Workforce Now

Heartland Payroll+

QuickBooks Online

I have had exceptional service.  Customer service is always willing to help.

Alliance is very consumer friendly.  Easy to use and print and run reports.  Customer service is awe

We greatly appreciate your positive feedback regarding your experience with AllianceHCM. It's fantastic to hear that you find our platform consumer-friendly, making payroll tasks easy and convenient. We're glad that the step-by-step approach and user-friendly interface have been valuable to you. Our team takes pride in delivering exceptional customer service, and we're pleased that you've found our support readily available and helpful. While you weren't part of the initial decision, we're delighted that you've had such a positive experience with us. Thank you for your kind words and for choosing AllianceHCM.

Fabulous customer service by well-trained Alliance staff and a straightforward online payroll system.

Great customer service and paperless onboarding.

Thank you for taking the time to share your experience with AllianceHCM. We're thrilled to hear that our customer service and paperless onboarding have made a positive impression on you. Our team takes great pride in providing assistance whenever needed and ensuring a smooth onboarding process. It's wonderful to know that you find our payroll system user-friendly and appreciate our commitment to specialization in our field. We're grateful for your support and your trust in us as your chosen partner.

Excellent Payroll/Employee Management Service 

Thank you for sharing your positive experience with AllianceHCM's payroll and employee management services. We're delighted to hear that you find our platform easy to use and flexible for managing payroll tasks. We apologize for any inconvenience you've faced with setting up employee onboarding and PTO tracking – rest assured, we're continuously working to enhance these processes and evaluating how we can improve the level of service we provide to our customers.

We're glad that our customer service, user-friendly interface, and pricing were key factors in your decision to choose AllianceHCM. Your feedback is invaluable in helping us refine our services and provide an even better experience for you and others. Thank you for your trust in us and for making the switch to AllianceHCM.

Once moving from the initial training issues, it has been a very friendly system and I would recommend to anyone.

I am happy we decided to go with Alliance for our payroll needs.   

Thank you for taking the time to share your thoughts about Alliance for your payroll needs. We're delighted to hear that you've had a positive experience overall.

It's great to know that you've found value in using both the payroll system and the new hire features. We understand that the convenience and functionality of these features are crucial for streamlining HR processes.

We apologize for any inconvenience you encountered during the initial setup training. Your feedback is important to us, and we're committed to improving our onboarding process to provide accurate information from the outset, ensuring a smoother transition for our clients.

We're happy that once you moved past the initial training challenges, you've found our system to be user-friendly and efficient. Your recommendation means a lot to us, and we're dedicated to continuously enhancing our services to better meet your needs.

Thank you for choosing Alliance for your HR and payroll requirements. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way.

Easy of the System

Thank you for taking the time to share your thoughts on our system. We're delighted to hear that you've found our platform user-friendly and beneficial for your employees. It's great to know that the accessibility of time clocks and the ability to make changes when needed have been valuable features for you. We're committed to providing a seamless experience and are pleased that this aspect has met your expectations.

We're also glad to learn that you don't have any specific cons to mention. Your feedback is important to us as it helps us understand what's working well and where we can continue to improve. If you ever have any suggestions or questions in the future, please don't hesitate to reach out. Thank you for being a valued user of our system!

Alliance saved us from ADP!

We're thrilled to hear about your positive experience with AllianceHCM and how we were able to make a positive impact after your transition from your previous provider. It's fantastic to know that everything within our system is user-friendly and intuitive, contributing to a smoother payroll and employee management process for your organization. We're proud of our customer service representatives for providing the best support and promptly addressing any questions or concerns you may have had.

We appreciate your feedback about the user guide and understand the importance of having comprehensive resources available to our users. Your suggestion for a more detailed guide is valuable, and we'll certainly take it into consideration as we work to improve our offerings.

It's also great to learn that the cost-effectiveness of AllianceHCM played a role in your decision, and we're glad we could provide you with a solution that met your needs without the added expense. Thank you for choosing us over other alternatives and for trusting our knowledgeable implementation team during the transition. Your positive experience fuels our commitment to providing excellent service.

As the review title says... Best business decision I ever made!

Best business decision I ever made!

Thank you for taking the time to share your fantastic experience with AllianceHCM. We're thrilled to hear that choosing our platform has been the best business decision you've made!

We're delighted that our patient and knowledgeable team, along with our strong commitment to serving our clients' best interests, have left a positive impression on you. Providing exceptional customer support is a core value for us, and we're thrilled that you consider our support to be the best ever.

It's wonderful to learn that you can't find anything you like least about our platform – your satisfaction is our ultimate goal.

We're humbled that our people played a pivotal role in your decision to choose AllianceHCM. Your trust in us is deeply appreciated.

When comparing to Kronos, Alliance is an exceptionally better product. 

Payroll made easy!

It's great to know that the different categories and modules have been helpful in organizing your payroll tasks efficiently. We designed these features with the aim of providing users like you with a user-friendly and organized experience.

We appreciate your constructive criticism regarding the new design. We understand that design changes can take some adjustment, and we're actively taking note of your feedback to make improvements. Our goal is to strike a balance between a modern look and a user-friendly interface that facilitates easy navigation.

Thank you once again for your review. Your insights help us refine our services and enhance your experience. If you ever have more feedback or suggestions, please feel free to reach out. We're committed to continuously improving and providing you with the best payroll experience possible.

Alliance Review 

Thank you for sharing your feedback regarding AllianceHCM. We greatly appreciate your insights and are pleased to hear that our exceptional and personalized customer service has made a positive impact on your experience.

We understand the importance of industry-specific training and its efficient tracking. Your comments highlight a valid point, and we're committed to improving this aspect to ensure that creating and monitoring such training is more user-friendly and effective.

It's wonderful to know that your previous experience with our personal customer service played a significant role in your decision to switch to AllianceHCM. Providing attentive and exceptional support remains a priority for us.

Overall,  we have had a good experience with Alliance and it has fit our payroll needs and employee files. 

Alliance- Processing all of your payroll needs! 

We appreciate your positive comments about our reporting capabilities. Our goal is to provide you with the tools you need to efficiently analyze your payroll data, and we're glad to know that this aspect has been valuable to you.

However, we're sorry to hear about the issue you've encountered with our customer service. It's important to us that your concerns are addressed promptly and effectively. We apologize for any instances where follow-up fell through the cracks. Rest assured, we're committed to improving our communication and ensuring that any issues are resolved in a timely manner.

We're glad to know that overall, Alliance has been meeting your payroll needs and providing a good experience. Your satisfaction is important to us, and we're dedicated to continually enhancing our services to better serve you.

Great product for the price

Thank you for sharing your feedback about AllianceHCM. We're delighted to hear that our accessible and cohesive interface, which allows you to navigate different categories of the HR software package seamlessly, has been a major advantage for you.

We appreciate your honest input regarding the integration between AllianceHCM and Swipeclock, particularly in relation to time off categories and coding. Your feedback is invaluable as we work to enhance the synergy between the two platforms, ensuring a smoother experience for you and your team when managing time-off requests.

We're pleased that our competitive pricing played a pivotal role in your decision to choose AllianceHCM over other options like Paycor and Paychex Flex. Providing value for our users is a priority for us, and we're glad that you've found our product to be a great fit for your needs.

Alliance: An Essential Business Partner

Thank you for sharing your remarkable journey with AllianceHCM. 

Your appreciation of our commitment to customer-focused product innovation is truly motivating. We're glad to have supported various aspects of your HR operations, including payroll, onboarding, benefits administration, ACA compliance, and time off management. It's fantastic to hear that our integration with your BOH system has streamlined administrative work for your store managers, especially as your company has experienced substantial growth.

We acknowledge your feedback regarding the ATS and its features. While it's been a valuable tool for you, we understand that certain additional features like text/chat-to-apply, automated interview scheduling, and customizable career sites could further enhance your experience. 

Good! Paychex booted us off all their electronic banking & direct deposit services with only a 30 day notice, and Alliance did a great job of meeting that turnaround time need and getting us payroll-functional by the time of our first live run. They've also done a good job getting our insurance & 401(k) setup working. I appreciate that the platform is modular so that we're not bundled into paying for a bunch of features we don't want for the sake of a few features we need.

Rich in features, reasonable in cost, complex in setup

Thank you for sharing your comprehensive feedback on your experience with AllianceHCM. We truly value your insights and are committed to addressing your points in order to improve our platform and services.

We're glad to know that our onboarding process, while challenging, was managed well by our responsive and capable staff. 

We apologize for any inconvenience you've experienced with the GL process. Your feedback on this aspect and the absence of an easy-to-use API plugin for QBO integration is noted. 

It's great to hear that our modular approach aligns well with your needs and allows you to access the features you require without unnecessary extras. 

Your feedback about our responsiveness during the transition and in setting up insurance and 401(k) services is greatly appreciated. 

If you have any further suggestions, concerns, or if there's anything specific you'd like assistance with, please don't hesitate to reach out.

Before - frustration and concern. Now - love !

My Review

We appreciate you taking the time to share your feedback about your experience with AllianceHCM. Your insights are incredibly valuable as they help us improve our services and support.

We apologize for the challenges you faced during the initial setup phase. It's disappointing to hear that communication was lacking and that the transition process was not as smooth as expected. We understand the frustration this can cause, and we're committed to learning from this experience to enhance our guidance and support during onboarding.

We're glad that despite the initial difficulties, your system is now functioning properly and that you're feeling positive about it. Transitioning to a new system can be a complex process, and we appreciate your patience as we worked together to address these issues.

We understand your reasons for switching from your previous provider, and we're thrilled that you've found AllianceHCM to be a more personalized and budget-friendly solution for your company. 

For your information

Thank you for providing your insights about your experience with AllianceHCM. We're pleased to hear that our support has been responsive and provided clear directions when needed.

We apologize for any confusion during the initial setup process, particularly regarding the start date for opening Unemployment tax accounts. We understand the impact of such details on ongoing operations, and we're dedicated to enhancing our guidance to ensure seamless setups moving forward.

We appreciate that you chose AllianceHCM for its qualifications in handling multi-state projects and payments. We regret any challenges you faced with your previous solution and are glad to be of assistance.

If you have any further feedback or concerns, please don't hesitate to let us know.

Overall experience I had with Alliance is good 

Hr point of view 

Thank you for taking the time to share your perspective on AllianceHCM. We're glad to hear that our system's efficiency and prompt issue resolution have been valuable to you, and that our support team is readily available to assist you when needed.

We apologize for any inconvenience caused by the time difference and occasional delays in representative callbacks. We understand the importance of timely communication and are committed to improving in this aspect to better meet your expectations.

It's wonderful to know that you found AllianceHCM to be the most suitable solution for your needs, and we appreciate your trust in us. If you have any further feedback or suggestions, please feel free to reach out. We're dedicated to continually enhancing your experience with our platform. Thank you for being a part of the AllianceHCM community, and we look forward to serving you even better in the future.

We love Alliance 

Thank you for your positive feedback about Alliance! We're delighted to know that our software's user-friendly nature has made bi-weekly payroll processing a breeze for you, and that having accurate PTO and Sick Time balances is crucial for your company's operations.

We understand the importance of tax compliance and are glad that Alliance's tax filing services have been beneficial for you. We apologize for any delays you've experienced in customer service response times. We're actively working on improving this aspect to ensure you receive prompt and helpful assistance whenever needed.

It's great to hear that your transition to AllianceHCM was successful and resolved the challenges you faced with your previous provider. We're committed to delivering a reliable solution that helps streamline your processes while maintaining accuracy. If you have any further feedback or require assistance, please don't hesitate to reach out. We appreciate your trust in AllianceHCM.

GREAT development team and WONDERFUL client services managers for both accounts that I run payroll for. 

AHCM Review

Thank you for sharing your feedback on AllianceHCM. We're delighted to hear that our user-friendly interface, developed by HR professionals like yourself, resonates with your background and needs.

We understand that navigating any platform can sometimes be challenging, but we're glad to know that you've found most of what you need within reach or have experienced prompt assistance from our support team when needed.

Your positive comments about our development team and client services managers truly warm our hearts. We're dedicated to delivering excellence in both our product and customer support, and we're thrilled that it's reflected in your experience. If you ever need further assistance or have suggestions, feel free to reach out. Thank you for being a part of the AllianceHCM community.

Can't function without it

We greatly appreciate your positive feedback and the time you've taken to share your thoughts about AllianceHCM! 

Submitting documents to TWC on your behalf is just one of the ways we strive to make your experience even smoother. It's rewarding to know that this feature has been beneficial for your organization.

Your suggestion about adding a FAQ section or directory for locating specific tabs is valuable feedback. We're always looking for ways to improve and enhance our platform's user experience, and your input will certainly be taken into consideration.

We understand that switching to a new platform can be a significant decision, and we're pleased that AllianceHCM has been able to meet your needs, especially in terms of tax calculations and payroll management.

Thank you once again for your kind words and your trust in AllianceHCM. 

Payroll made easy

Thank you for taking the time to share your thoughts on AllianceHCM! We're delighted to hear that our payroll processing and reports have made your experience easy and efficient. Our commitment to excellent customer relations is a priority, and we're thrilled that you've noticed and appreciated it.

It's unfortunate that the previous software you were using stopped receiving support, but we're glad to have been able to step in and provide a positive solution for your needs. Your satisfaction is our ultimate goal, and we're thrilled that you're very satisfied with the service you've received from AllianceHCM.

If you ever have any questions, suggestions, or feedback, please don't hesitate to reach out to our support team. We're here to ensure that your experience continues to be top-notch and that your payroll management remains a smooth and hassle-free process.

Thank you again for your review, and we look forward to continuing to serve you and your organization's needs with the same level of excellence.

Overall I am very satisfied with Alliance. I like that our employees can view their paystubs from an APP. I also like that it works well with SwipeClock. 

Payroll Coordinator

Thank you for your thorough and positive review of AllianceHCM! 

It's fantastic to know that you've been able to utilize the various features to efficiently track employee information and records. We're especially glad that our customer service has made a positive impact on your experience. Providing timely and effective assistance is a top priority for us, and we're delighted that our team has been able to resolve your issues promptly and consistently. 

We understand that reporting can sometimes be challenging. It's great to know that our helpdesk has been able to assist you in creating the reports you need in a timely manner. We'll continue to work on improving our reporting features to make them more intuitive and user-friendly.

We're also pleased that the pricing, customer service, and overall features have met your expectations. The fact that our platform works well with SwipeClock and offers an app for employees to view their paystubs adds further value to your experience.

Overall it has been ok.  I wouldn't not say that it is exceptional customer service but all issues at this time have been resolved to my knowledge.

Alliance HCM Product Review

Thank you for sharing your honest review of AllianceHCM. 

We're pleased that you find the program easy to use, particularly for payroll functionality and maintaining HR documentation. Streamlining application and onboarding processes is a priority for us, and we're glad that you've found these processes manageable once you became familiar with the proper utilization.

We apologize for any inconveniences you've encountered regarding customer service response times. We understand that timely assistance is crucial, and we're committed to improving our response time and ensuring that your concerns are addressed promptly and effectively.

Your feedback about the initial setup and training needing to be more in-depth than expected is duly noted. We understand how important a smooth onboarding process is, and we'll work on enhancing our training materials and support to better assist you in setting up various areas of the platform.

We also acknowledge your concerns about the ATS setup process and your challenges with job feeds to platforms like Indeed. Glitches and technical hiccups can indeed be frustrating, and we're glad that we were able to resolve these issues for you, even though it took time and effort.

Thank you for your feedback on the product demo that led you to choose AllianceHCM. We value your trust and are committed to improving your experience with us.

If you have any further feedback, concerns, or questions, please don't hesitate to reach out. 


Alliance is a phone call away as their customer service team is excellent through their continual assistance with report writing, product updates, enhancements I have been able to more all our companies to a more tech savy approach. When I first started with Alliance we were processing daily tasks manually. Alliance has helped me to move documents, driver's license, auto insurance, etc to more automation. This approach has saved us as an employer alot of valuable time that we can then concentrate and focus on other area.

AllianceHCM Review

Thank you for your detailed and positive review of AllianceHCM. We're thrilled to learn that our employee MyPay portal and other features have positively impacted your HR processes and communication with your team members.

It's fantastic that the MyPay portal has allowed you to streamline tasks such as sending reminders for document updates and acknowledgments. The fact that it promotes open communication through questions and concerns sent to your HR team highlights the power of technology in fostering engagement and addressing issues promptly, regardless of geographical location.

Your testimonial about the positive impact on your company's operations and the time-saving benefits of automation is truly appreciated. We're excited to have been part of your journey towards a more tech-savvy approach and are committed to continuously providing you with a platform that meets and exceeds your expectations.

Love Alliance HCM

We appreciate your honest input about the ACA component. We understand that compliance can be complex, and we're continuously working to improve the clarity and user-friendliness of this aspect of Alliance HCM. Your feedback is invaluable in helping us enhance this area and make it more intuitive for users like you.

It's great to learn that your attendance on demand representatives recommended Alliance HCM to you, and we're glad you decided to give us a try. We aim to provide a comprehensive solution that meets the needs of our users, and we're pleased that you've found value in our product.

I've been with them for years.  Some days with Alliance is great, some days are just awful.

Alliance Pros & Cons

We're glad to hear that you find our platform easy to navigate and that it has enabled you to learn various processes and generate reports independently. Empowering users to efficiently manage their tasks is a key goal for us.

However, we're truly sorry to learn that you've experienced challenges with our customer service and follow-up. We understand the importance of prompt and effective support, and we apologize for any inconvenience you've faced. 

Errors on benefits setups and mapping can indeed be frustrating, and we appreciate your patience as we work to minimize these occurrences. Your feedback is invaluable as it guides us in refining our system to provide a more reliable and accurate service.

It's also important to note that we recognize your loyalty as a long-term customer. We're sorry to hear that the quality of service has varied in recent years, and we're dedicated to regaining your trust and delivering a consistently positive experience.

AllianceHCM Reviews

Suggested alternatives

Pros and cons

27 reviews