APS Payroll vs OnPay Comparison

This product is a cinch to use. I used the QB Assisted Payroll for years and was happy with the service. However, for my small company the cost had climbed quite a bit since I originally began. I decided to try OnPay and I'm glad I did! It was not very difficult to make the switch and the payroll process is super simple with OnPay. I'm very satisfied.

I wish I had switched at the end of a quarter rather than mid-quarter. That added a bit of complication to ending the QB service. Not because of OnPay but because ending the QB service during a quarter added complexity and it was not a transparent process.

For a small business this online system is efficient and easy to use. The customer service is fast and effective.

Inability to have payroll draw same day.

It's the ease of use and managing all payroll taxes.

Little that I think of, most issues are small user preferences vs issues.

The product is easy to understand and to use.

It would be beneficial to us if there was an integration with ZOHO at a reasonable price. We don't use the current companies with which OnPay offers integrations.

Very user friendly, affective payroll reports and feature.

Quickbooks integration is not the best, but that feature for payroll from third parties can be difficult to integrate because companies process/account for payroll differently.

The easy employee onboarding process to get them set up on payroll and direct deposit. I also like how easy it is to run payroll and view past payroll figures.

Not sure how to set up a commission based employee payroll.

The ease of running payroll is terrific. It's just a few clicks and payroll is complete.

No cons were added to this review

The software was very easy to use. I'm a CPA who converted my clients who process payroll to this software. The change went well. I received good support when I needed it. My clients, some of whom have very limited knowledge about processing payroll and payroll taxes, made the change and are doing well. Where support was required the OnPay staff worked with my clients, or with me to accomplish the goal.

This change-over was done in December to be effective with the new year. Sometimes there was some difficulty processing the first weekly payroll which overlapped both years, but was paid in the new year. Ultimately OnPay support helped us work through the issues.

Even I can understand it, having had support from OnPay in the beginning.

As far as a payroll app goes, I cannot complain.

I like the ease of use the best. Compared to others this is much easier

I’ve only ran 1 payroll but so far no issues

It's flexibility (I pay myself with personal business check or even through Square Pay), and it's affordability.

It took me a little bit of time figure out how to get payroll started, and it was a challenge to transfer payroll from my previous company to OnPay.

What's not to love? The monthly fee is very reasonable & includes remitting payroll taxes, filing quarterly returns, prompt customer service, and generating W2s & 1099s. They also guarantee their calculations & filings, so if you incur a penalty, they'll pay it.

Have to think about this... nope, nothing!

Doing payroll is a snap and extremely easy. It only takes me a few minutes to do the payroll run.

Setup was not quite as easy as they make it out to be and some of the assistance I received was less than helpful.

Software is fairly easy to use. For a small and medium sized businesses, it takes very little time to set it up and run payroll. Easy to read reports.

Getting around the settings section for payroll integrations was bit difficult.

Its the right size for my small business. I don't feel like I'm paying for anything extra.

No app makes it hard to run payroll on the go.

Customer support is great. Any issue or question that I have encountered is addressed almost instantly. I have had terrible experiences with other payroll companies in the past concerning egregious data errors on their end leaving our company to clean up the mess. Onpay puts the onus on the employer to properly enter payroll data and works flawlessly from there. Tax support is quick and helpful.

There is little to not like. We've only had minor issues with tax reporting that we're promptly addressed by Onpay.

It's web-based, so I can access it from anywhere. This is a big benefit as I'm not always at the shop when I need to add an employee or check out if someone has PTO or something to that effect. The price is fantastic and the support has been superb. I've had to open a couple of support tickets due to issues I had early on with not understanding how to do payroll (brand new business owner) and they've been phenomenal. Very fast support response and they're always helpful.

It's likely not so much a con against OnPay as it is against payroll in general, but the process was a little confusing at first. Figuring out which payroll items to use for things like QSEHRA wasn't immediately obvious, but looking through the Knowledge Base or asking their support team I was eventually able to figure it out. This did mean I needed to make some retroactive corrections which OnPay was able to handle for me.

Easy to use, clear directions and top notch customer support.

No save option when making changes or running payroll. In our company, one person sets up and previews payroll, and the owner reviews and approves. Always a question that info is saved between the 2 logons.

Ease of use is #1, after the initial set up I just log into their website enter employee hours and a couple clicks later I am done.

I can't think of anything granted I have a very simple payroll.

a)Ease of use. b)Able to handle needs other payroll companies cannot. c)First rate customer service.

As a payroll provider it's somewhat difficult to create a profit margin.

I like the fact this is one last thing I have to worry about when running a business. Set up was easy and makes running payroll simple!

Navigating around the software at first was a little hard but once I knew how to get around it was easy

The ease of setup, integration, and running payroll. They have simplified the process. Also the price is a fraction of other payroll companies.

There are a few features i would like to see added, such as automatic payroll.