Ascentis Reviews

I love the one button punch in/out as well as easy time tracking for PTO and my timesheet.

You may need initial training to use time coding settings/categories. Easy to use once you get the hang of your project codes.

The best part about Ascentis is their support, hands down. It is very rare that we have to wait more than 1 or 2 business days to get an issue resolved or an answer to a question. If it is an urgent matter, they are on it immediately. In addition, we get a dedicated Account Manager that is very responsive and helpful. Even when our account managers have changed, they are always brought up to speed and haven't dropped a ball yet.

The modules are somewhat segmented. We log into one application for payroll, another application for HR, and another application for timekeeping. They are working toward getting everything centralized and web-based, but they aren't quite there yet.

The only thing that seemed to work with Ascentis was the timekeeping. However, it did not bridge to our payroll system causing us to manually enter any non-productive time into payroll every other week

The customer service for Ascentis is absolutely non-existent. It was so terrible that I had to send an email to the CEO and other members of the C-Suite to get my issues addressed.

Ascentis has been easy to understand in the set-up interaction and backing has been extremely useful with any inquiries we have. This is our first HRIS, and it is so ideal to have all representative data in one area. The framework has been not difficult to make refreshes in.

The most difficult thing for us is getting Tax questions replied when required as the assessment division isn't however effectively open as they may be in another city, which is a few hour time distinction for us and you need to email them with any inquiries to find a solution.

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Very easy to use, and user-friendly... we are constantly training new Managers, etc., and everyone seems to understand the system quickly. Provides HR with a consistent, reliable system to work with. Employees appreciate having everything in "one place" (personal info., payroll, benefits, etc.).

There is nothing we don't like about this software. They have been going through upgrades for quite some time, and actually, listen to customer suggestions. They provide very clear training on the system changes and are more than willing to assist with questions, etc.

The recruiting feature is collects good data, candidates are able to complete the application. The performance reviews module is straight forward and the wizard makes it easy, very easy, for employees to complete their reviews.

It can be hard to get the system to do what you want! For example, our company uses the Kudos feature all the time. However it takes 3-4 clicks to find the "give kudos" button. I have made several requests to move the button, but I am told it can't be done. Applicants see a plain white page with small font as they use the wizard to click through the application process.

I like that this software has a function that you can view everything at once. You can see your time offs and you current clock in on the same screen. It is relativity easy to use and it has book keeping function that allow pay checks to be issued easier than other software.

That is sometimes have different leave amounts on the different screens without telling you why.

My light in to this software was one of the very first things I received as a new hire. Helps keep me on track, as far as work performance goes.

Everything is pretty simple so far. Very user friendly and easy to navigate.

I like that it's cloud-based, but most importantly for us, it offers employee self-service for PTO requests and information updates. The key reason we've stayed with this system is that it provides automatic calculations of paid time off based on a formula we set up, automatically changing accruals on employee anniversary dates. It also allows us to easily calculate PTO that will be earned through...

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We only have 30 staff members, but years ago, they implemented a rate based on a minimum of 50 users. We recently implemented the self service to manage PTO requests and overall, we're thrilled to have made that move (we have multi-tiered approvals, which they didn't have in the past). I would really like to have more customizable fields in the request form to prompt the user for key information...

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One of the things that I was looking for was an HR system that would link to the Payroll system so I wouldn’t have to do dual entries. This system provided that for me. The other tabs we have added on the HR side is Education (degrees held) and Salary survey information, so this has come in handy for requests that come up. It also makes it much easier for the EEOC reporting along with the Worker’s...

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There is nothing that I would change about Ascentis.

The best part about Ascentis is the versatility and customization. Everything flows together so it cuts down on duplicate work. The reporting is great and I like how we can basically create any report we need.

Sometimes it is hard to determine what flows to what and how certain things / changes effect other parts of the system. Can be complicated to figure out. Deadlines for Quarterly and annual filings are hard to meet.

The implementation process is so well-planned. You have a team of experts supporting you for each module and they really work with you to learn and get through building. They also hold you accountable for your "homework assignments" to keep you on-track for your go-live date. This was helpful to us because we are so busy but they held our feet to the fire with deadlines (and we met our go-live date with ease). Our employees like the easy to use system and we have received much positive feedback since rolling out.

Needing to use a Remote Desktop to access the back-end for set up and maintenance is cumbersome. I had to invest in a second monitor to make it easier. The end-user's interface (Employee Self Service) is 100% web-based, so no issues there. This is truly my only complaint. Everything else they said they system could do really is possible. They are honest in what they sell.

The Ascentis payroll and HR systems offer a lot of functionality and value for the money. Their customer service is very good. It's a very good system for a mid size employer group.

It is not a single sign on system and the HR changes don't automatically update in Payroll. Once changes are made in HR you have to go in to Payroll and individually approve the changes. While it is a good feature as a last step to double check your changes, it can also be time consuming depending upon the amount of changes to be approved. Also, it is easy to forget to update the change in Payroll if you get busy or distracted.

This software is very userfriendly. We use it everyday to make sure staff are up to date on all information. It also helps keep track of staff's personal information.

Honestly the system is amazing. And the help desk is alwasy on top of things.

- Splendid performance and options for human capital management - Offers great educational/professional development options

- It runs a little slow sometimes but always runs

Employee information, comfortably managed. Useful links provided to everything you need to manage employees, or as an employee, everything you need to keep yourself on track.

Organization can be cumbersome and annoying, but it's a good problem to have. Slow, clunky load times.

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I think it is a great system to use for the most part, everything is easy to understand once you get used to how things work

Customer service is not the best. I just feel like if i send an email to support ot takes entirely too long to get assistance. Also any time we want to change something, they charge you for every little thing

Great for posting jobs and applicant review. Very easy to use in that aspect. Keeps track of salary input and review status as well as employee longevity.

Back end of Ascentis is not very user friendly at all for mass communication and employee portal information unless you are very experienced in HTML format.

This software was very user friendly for employees and myself. The layout was not confusing over overbearing.

I did not have any cons with this software.

It is a vast improvement to our old system and we are generally pleased. Multiple areas to personalize the system and classify the employees (ability to assign departments, etc.)

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Ascentis is very user friendly. I'm still getting familiar with a lot of the features but I have not found anything to this point that is overly challenging or difficult to get understand. I like the way HR and Payroll sync, which eliminates double entry. And our supervisors love the access to their crews through Self Service

The reporting features are somewhat challenging only because I'm still getting used to them. There are a lot of selections and I'm still finding my pathways

I have always been pleased with Ascentis for timekeeping. I know exactly how to use the features and have kept my hours tracked through this software.

I haven't had any problems until this point! We only use Ascentis to keep track of hours worked and it works well