Aspect Workforce Management Features

Aspect Workforce Management

Workforce management for on-premise, hosted or in the cloud

4.18/5 (229 reviews)

Aspect Workforce Management Feature Summary

  • Unlimited "what-if" scenarios
  • Zipwire / Outbound Cloud integration
  • Custom schedule reports
  • Shift templates
  • Self service staff scheduling
  • Staff resource forecasting
  • Web-based GUI access
  • Workforce Mobile support
  • Multi-channel communication
  • Multi-channel simulator
  • Multi-language support
  • Workforce analytics
  • Real time tracking
  • Strategic planning
  • Dashboard views
  • Real time alerts
  • Historical pattern updates
  • Adherence monitoring
  • Mobile workforce control
  • Employee scheduling
  • Agents / supervisor self service

HR & Employee Management Feature Comparison

Most popular features of all HR & Employee Management apps

API (420 other apps)
Activity Dashboard (357 other apps)
Activity Tracking (219 other apps)
Applicant Tracking (274 other apps)
Automatic Notifications (341 other apps)
Customizable Branding (261 other apps)
Customizable Reporting (255 other apps)
Data Import/Export (252 other apps)
Employee Database (219 other apps)
Employee Management (293 other apps)
Employee Onboarding (207 other apps)
Employee Portal (221 other apps)
Employee Self Service (221 other apps)
Performance Management (205 other apps)
Real Time Reporting (222 other apps)
Recruitment Management (219 other apps)
Reminders (226 other apps)
Reporting & Statistics (364 other apps)
Self Service Portal (235 other apps)
Third Party Integration (275 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


146 reviews

See all iPhone Apps

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


295 reviews

See all Android Apps

Aspect Workforce Management Feature Reviews

25 reviewers had the following to say about Aspect Workforce Management's features:

Amanda Masker

Great product and great relationship with Aspect!

2017-05-07

This tool helps us to run our operation and to manage employee time with ease.

Pros

Schedule management, forecasting and tracking.

Cons

Would like to see more out of the box reporting or ability to create additional reporting easily within the tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. The team here at Aspect is thrilled to hear such good feedback from Athene. We have forwarded all of your comments on to our internal teams so that we can continually improve our solutions. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Anonymous
A verified reviewer

Great system. Helps us accomplish WFM tasks quickly & easily.

2018-04-25

Pros

Simple real Time management options.

Cons

Can't add custom formulas to IDPs that use data that is already existing in the database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management and for the high marks! We are pleased to hear that you are happy with the solution, and also appreciate your feedback on the complexity of multi-channel. We will forward all of your input on to our internal teams for review so we can continue to improve our solutions. -The Aspect Team

Read more
Lisa Holly

like the functionality

2017-05-07

performance management information and scheduling.

Pros

The varying levels of reporting info, summary and agent details.

Cons

Need mass maintenance and upload or API interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We are glad that you like the functionality and have forwarded your feedback on the heavy administration on to our internal teams so we can continue to improve the solution. Thank you for your feedback and being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Shawn Rudie

I have worked with Aspect/TCS for 21 years and Love it, great updates/products

2017-05-08

Employee empowerment

Pros

The versatility and ease of use of the product, the service that I receive from the help desk, employees are super friendly

Cons

Aspect Learning is not very user friendly/understand it's going to be revamped :-) The adherence view using aux codes and the nightly AP report aren't easily able to be mirrored for reporting aux code adherence in a nightly feed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We love hearing from our long-time fans like you! We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Andrew Simmons

This software meets most of our WFM needs. Some limitations accom. union rules for scheduling.

2017-05-08

Scheduling notifications and automated reporting using autoruns save a lot of time.

Pros

The ability to increase self-service scheduling and customized reporting for our users.

Cons

Inflexibility with scheduling rules. We have complex union rules around agent rotation and seniority. We need to rotate scheduling requests by agent, not by schedule (e.g. we can't use the roster function)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We are thrilled to hear that you love the interface are able to increase self-service scheduling. We appreciate your constructive feedback as well, and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
neha verma

A good workforce management software

2018-10-04

Overall I was satisfied with the usage of this software

Pros

It exposes APIs and Web Services for easy integration

Cons

Performance needs to be further optimized.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Neha, thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will forward it on to our product teams to review. -Aspect Software

Read more
Sohni Ansari

Good software to use when you don't have a better software to use

2017-11-27

Pros

Good features in terms of real time management, Functionality in finding root cause problems and reporting issues

Cons

Not good Value for money Only good for manual pattern tracking Needs to be more efficient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will forward it on to our product development teams. -Aspect Software

Read more
judy woodbridge

challenging in a multi skill environment

2018-04-24

none, we only replaced our software because our old software was no longer supported

Pros

user friendly, multiple ways to access employee data, schedules, easy access, stable

Cons

IDP in a multi skill environment, everything is interconnected, can't delete groups that are no longer used. reports are weak

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Judy,
Thank you for reviewing Aspect Workforce Management. We appreciate your feedback and will forward it on to our internal teams to review. Your Account Manager or one of our product experts should be in touch shortly to address your concerns and see where we can help.
-The Aspect Team

Read more
Joseph Mangune

Been using WFM software for approx. 11 months now, and really starting to see what it can do!

2018-04-24

Pros

Scheduling with employee preferences.

Cons

Would like to see the interface abit more updated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Joseph,
Thank you for taking the time to review Aspect Workforce Management and for the high marks! We appreciate your feedback and will forward it on to our internal teams to review.
-The Aspect Team

Read more
Michelle Gaffney

Amazing Product

2017-05-08

Massive return on my investment, happy employees, happier management, more time to do analysis versus data collecting.

Pros

The scalability and flexibility to manage any scenario that comes up. The look and feel is cutting edge!

Cons

Skill Group scheduling and limited forecasting. Wish there was more quick scenarios (all in one screen versus multiple tabs/multiple places).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We love hearing from Aspect power users and partners like you. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect partner - we truly value our relationship with you. -The Aspect Team

Read more
Joyce Bonilla

our main workforce management tool

2017-05-08

customer care reporting, analytics, performance management

Pros

the releases address items we've identified which keep making the product better.... Aspect is listening to it's customers

Cons

There is not much I do not like, but I'd have to say only knowing the pieces that I use when it has so much more to offer, but I have so little time to explore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We love the high marks and are so happy that you feel we are listening to our customers. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Swaroop Kulkarni

Aspect WFM Review

2019-01-04

Tracking a live contact center and using the statistics has helped to increase the productivity of CC.

Pros

WFM has a very nice feature for Tracking and live Updates

Cons

The UI needs to be more improvised and fetching reports .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefanie Roberts

The overall experience with the tool has been positive allowing us to support a virtual workforce.

2017-05-07

Forecasting and real time management of agents.

Pros

The system if very configurable and you are able to run rules against the business specific needs by various teams or work groups. System is robust from the backend of the tool. The system is very stable and runs with out issue on the WFM product. Being configurable adds to the complexity of the system, so this inherently lowers the ease of use of the product as rules have various touch points.

Cons

The ability to support a multichannel environment and run the scheduling of agents around the specific real time rules is in need of work and capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thanks Stefanie for the positive and constructive feedback. We look forward to continuing to work with your team to implement WFM multi-channel functionality and our newest versions of Performance and Quality Management capabilities. -The Aspect Team

Read more
Tyson Clegg

Very useful

2019-07-31

Pros

I also like the self service and automation of OT and VTO.

Cons

Forecasting wizard and shift creation have some opportunities for improvement.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

The software

2018-04-24

Pros

The WFO UI is easy to navigate.

Cons

There are many useful canned reports, but more customizable reporting would be good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for your review of Aspect Workforce Management and your high rating! We are pleased to hear that you like the tracking, reporting and UI. And we appreciate your feedback on the customization. Your input is important to us and we'll make sure to forward this on to our internal teams for review.
-The Aspect Team

Read more
Julion Sumpter

Feedback

2018-11-27

Very good.

Pros

The forecasting and optimization features.

Cons

The employee balances tend to be confusing for full time employees versus contractor employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carlos Argumaniz

WFM has been an integral part of building our business.

2017-05-07

Staffing efficiencies Schedule optimization Web access to PTO for our staff Real time reporting for our management team

Pros

The ability to forecast and schedule efficiencies for our staff. IDPs provide a great snap shot of the day/interval.

Cons

The learning curve for new users can be a bit overwhelming. Reporting has also been a challenge for our admin team in the early stages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joyce Bonilla, MBA

I primarily use it to review forecast vs. actual and make staffing decisions such as opening up OT

2018-04-24

functionality for the forecaster, planner, scheduler, operations and down to the call center employees

Pros

What I like about the software is that it is Customizable as departments change or organizational structure changes.

Cons

Seems like it could be simplified since it seems like it has an aged look and feel to it (core product).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Joyce,
Thank you for reviewing Aspect Workforce Management and for the high marks! We are pleased to hear that the solution helps you to make informed staffing decisions and that you like the customization features. we also appreciate your constructive feedback. All of your input will be forwarded to our internal teams for review.
-The Aspect Team

Read more
Michael Duffy

Have used it for years and it is solid yet core factions have not changed since I started using it

2017-05-07

Call center improvements

Pros

IDPS Superstates WFO Employ tree flexibility on assignments Open Database Connectivity datacenter

Cons

overall Decrees in Customer Service from account management No real upgrades to core features FST and RTA

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We appreciate your candid feedback on the functionality and cost. We have forwarded your comments on to our internal teams so we can continue to improve our solutions. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Debbie Maass

We have had Workforce Management Software for 11 years. No issues. Support is great.

2017-05-07

Pros

Easy to teach new employees. Has great capability, graphs, reporting, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. The team here at Aspect is thrilled to hear such good feedback from Florida Blue. We value having you as a long-time customer and look forward to a lasting partnership. -The Aspect Team

Read more
Pauline Hollett-Morris

Great Scheduling Software!

2018-12-11

Anytime I've called with a question, even more difficult ones, the support were able to help and always took the time to explain things.

Pros

The integration of forecasting and real time data into one software that allows me to schedule 100s of employees ensuring we are meeting our client requirements.

Cons

Although contacting customer support always results in a positive experience, the help files themselves in the program do nothing more than describe sections of the software without explaining how they could be used practically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for the detailed review of Aspect Workforce Management! We appreciate your feedback and will forward it on internally. -The Aspect Team

Read more
Eric Trachta

Flexible, powerful system that does what it needs to.

2017-05-07

The company as a whole reduced time spent on scheduling/headcount management by roughly a third, allowing us to reallocate that time.

Pros

The updated web portal (Workforce Optimization) is organized and sharp, with more features in the pipeline

Cons

There is a LOT here. Without attention to detail and either good notes or memory, it's entirely possible to miss one item that has larger repercussions. Good news is that it's never too late to fix errors, and the support team I've worked with has been amazing about answering any question I have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. The team here at Aspect is thrilled to hear such good feedback from SecurityCoverage, and we¿re so happy that the solution saves time, reduces stress and improves productivity!

We appreciate your feedback and we have forwarded your comments on to our internal teams to review. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Scott McIntyre

I have worked with Aspect from implementation to system management

2017-05-08

We see an increase in schedule adherence and productivity.

Pros

This frees up time for the management team as well as the WFM team (I originally ran TCS).

Cons

Need better ability to update IDP's and or system reports in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We are happy that you find the solution easy to use and have seen an improvement in adherence and productivity. We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Jack Cordner

I use eWFM daily as well as my team. It is a great system to manage the agents and manage the day.

2017-05-08

The ability to monitor current performance and to predict future performance.

Pros

For the agents, it is a great system to track their schedule and with notification manager, we can let them know right away if we change their schedule due to business needs.

Cons

They run on current date and if they fail or are delayed, it will default to the next day so now you have to manually export the report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We are so happy that it helps you more easily manage your agents. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Steven Thomas

Easy to use and quick to implement

2017-05-08

Pros

I like the ability to use the forecasting module for Budget and staff forecasts. The ability to multi skill and see staffing numbers is impactful to my business

Cons

Real time management.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more