AssessTEAM Reviews

The simplicity and ease with which we can operate this tool is really amazing. The fact that it’s cloud based also just adds to its accessibility. Performance data can be easily generated and understood as they are presented in graphs sheets which are well-organized. Being able to provide continuous feedback to our employees is essential for us to help them in their career growth and development. Assessing employee performance based on a combination of self-evaluation, peer, customer and other significant factors allows us to also make better decisions in terms of promotions and compensation.

The mobile app has limited functionality, so I think definitely needs to be addressed. Other than that, we haven’t had any issue that the AssessTEAM wasn’t able to resolve. It’s easy to reach out to them for, and their response is always warm and friendly.

The work-from-home KPIs are superb. It allows me to keep track of my staff’s progress, especially when working from home. One unintended benefit is that I can monitor my employee’s physical and mental health and wellbeing via these KPIs. There is no doubt that these tough times are starting to affect everyone. Thus, if I can help improve employee quality of life, then it’s a win-win both for the employee and the business.

There are a few niggles with the software. However, the customer support team is incredibly willing to step in and resolve these niggles. Small issues are “situation normal” with any software package. However, what makes AssessTeam different, it is the customer service staff and their willingness to go the extra mile to resolve these issues.

I like it's easy to use. I like templates. I like the Result Area management. I like the exporting feature for reviews and how to compare them.

Ad-Hoc reviews should use a description by default for everyone. Templates are a good idea but it doesn't fit quite well with how our company works and the dynamic for team changes.

Quality, paperless, performance management tool, Consultant Support is professional and accommodating. High quality for the cost. It is a tremendous timesaver -- we moved from 100% paper to 100% paperless, online Performance Review and Employee Goal Management system/process.

Ability to expand use to include customized reporting.

Simplicity KRA database Continuous feedback process built for smaller HR departments Flexibility Customization possibilities

The mobile app does not enable any administrative features or overall reports which are only available on the web interface.

Easy to deploy/implement as well as easy to use once you get the hang of it.

Perhaps a little more explanation around some of the concepts e.g. when setting up an evaluation what'll happen when picking " Default result areas ...." vs " Select from all available result areas" etc.

I like how we can set KPI's for any department and check in regularly. This helps automate things so we aren't forgetting or failing to follow up. We can track these goals daily, weekly, monthly, or however we want. Very cool software.

The only thing that I can see so far is that the performance review feature doesn't have a calendar view that ties into our work calendar. It would be nice if I could see my scheduled employee reviews on my calendar so I can prepare for them, and have a more formal process.

The product is easy to use and offers many functions that, unfortunately, we don't use. [SENSITIVE CONTENT] is always very responsive with support and provides easy to understand instructions and advice.

Some of the terminology is a little confusing but once you use the software, you become accustomed to it. I think our challenge is that we only use it once a year.

The tool is perfect for our small organization and as Executive Director as well as playing an HR role the ease of its use (with the amazing support from your staff from [SENSITIVE CONTENT]).

Have nothing to say about this as the tool is perfect for us.

The features are easy for our team to use in the field and with Ipads to complete perormance reviews.

Nothing at this time.

This product offers easy setup and usage. You will be able to start using this software immediately, there really is no learning curve. Offers so many options regarding employee time, profits, productivity and more. This software is so extensive, it will allow for growth in years to come. As you learn more, there are more functions you can explore. Evaluations are simple to do with this software.

The mobile app doesn't work for all functions. I personally don't use the mobile app often, so it wasn't an issue for me but may be for those who do use mobile apps on a regular basis.

simplicity cloud usage speed kra / kpi library

the mobile apps do not allow for all features in the backend, only a very small subset

The head of IT referred me to AssessTEAM. From the first point of contact, all my questions were answered and I realized that this is a company we could work with. The review of the product was excellent, it was easy to navigate once we implemented the trial and the customer support was above and beyond any company that we had approached.

Since I was part of the implementation team and selection of the system, I was able to test the system easily. My team members did not have as much time to spend as I did. As such, I would like to have had a training manual for reference.

The ability to customize the process to exactly what we need, having continued support from the AssessTeam (specifically [SENSITIVE CONTENT HIDDEN]) & a very clean/simple aesthetic.

The process of setting things up isn't super intuitive for a non-technical person, but luckily they had excellent customer support!

Great working with you Kristen, we really appreciate your inputs on the interface and we are in the process of working on the pain points you raised.

The price and the ease of use with the app

Its a little hard to figure out how the category questions work. But after that, everything is good!

Features and functionality, as well as simple enough that we are can update and move out on our own. This is not related to the software but the service we received, after working with our Manoj over a couple of months he observed that we were in the wrong tier and recommended we downgrade at a loss to AssessTEAM, and we were blown away by that, and I told him we would do business with them for a long time as this reflected caring for the customer - a rarity today in service!

Perhaps to consider a system in which RA could be updated, and for the users who have not taken the evaluation would be automatically updated, and for those that have, just port them for next reiteration/delivery. Regarding ratings, perhaps a way for the customer to update all evaluations without having to bother support to do this on the back end (for instance we changed our Likert scale for our RA's and wanted to apply it to ALL our evaluations). Support helped with these items, I say they are cons in that they were so great, I felt bad in asking for help with them...

-Support is amazing -Price -General functionalities

-Not flexible to edit final categories when you need to have a Calibration process or if you need to push back and edit if employees want to adjust something. -Reporting little poor, with little more UX investiga the experience could be much better.

We like the continuous feedback function, whereby managers can leave ad hoc reviews at any time

We wish it would integrate with Gusto or other payroll software to reduce manual uploads and such

The product is easy to use and that was important in our search for the perfect product.

I have yet to find anything that I like least.

Great working with you Jo-Ann!

Score computation, data presentation and the flexibility of defining evaluations they way we need.

Not being able to define weightages at title level

The cost is very reasonable compared to other solutions in the marketplace. The software allows us to customize the review process without being forced into using a certain format.

It is easy to pick up quickly but there are some nuances that I had to call support about. They are very fast to respond and cleared up my confusion quickly.

Thank you Paula, its been awesome working with you!

Helpful Team Fits our budget Easy to use

Simplification of titles - Upwards, downwards, etc - Use simpler words Adding the personas on the platform - Can be worked upon for seamless updation at one go

user friendly and very good price. like the fact that you can customize it up to certain level

need to have more specified features and better reports

[SENSITIVE CONTENT] and I have been working together for over a year and he has been such a joy to work with. Very responsive, always available, and pleasant attitude is the true definitions of great customer service and he exceeds everytime.

They over all system is extremely user friendly.

very easy to handle and self-explanatory

there is nothing I don't like in particular

Thank you Doris, pleasure working with you.