Benepass Reviews

It's straightforward to use and generally does what I need it to (upload receipts for reimbursement).

Buggy, I've had to contact support for a number of issues related to basic functionality. However support was pretty responsive and I've always had my issue resolved in a fairly timely manner.

I like all of the various options available to me. I appreciate the quick response from customer support. I love being able to see all of my transactions in one place.

I think finding vendors who accept Benepass could be made a bit easier. It seems complicated to determine if a vendor I would like to use is also a Benepass vendor.

At one location, we find all the information of stores for nutrition, fitness, travel etc.

I don’t see any cons for this Benepass app

I love the ability to keep track of my benefits on an App

It is a little clunky but your customer support is amazing.

Love how easy it is to use on a user level. Great customer service if you have questions or if anything is unclear.

Would be great to have a "places I can use it near me" feature.

I use this software to get reimbursed for fitness related purchases

It should be made clear that you need to link a bank account before submitting for reimbursements

Submitting receipts for reimbursements are really easy to use and has a user friendly environment. Having a physical card and card info to use online also is helpful.

It takes relatively a long time to get reimbursed I am not sure if it is on Benepass or my company though.

Implementation the payment of a virtual credit card.

Nothing - all is very fine and for me good.

I like how the different categories are broken up and know how much I have to expense before each quarter.

I do not really have any dislikes, I think an ETA of potential payment delivery would be great!

It is great to see my benefits in an easy to use app.

I had some difficulty completing a couple of steps such as setting up a linked account. It all worked out but I did have to submit a support ticket to actually get through the setup then a ran into an error. The support team did respond promptly and all was resolved.

This product is very easy to use; the ability to add photos of receipts via the app allows for immediate submission and faster reimbursement. In addition, having examples of benefits that qualify for submission visible in the app increases likelihood of use.

I would like to see a reason provided for rejection of submitted reimbursements. In addition, there should be an adjudication process easily accessible.

Benepass has been great. Not only I can use it almost everywhere for food and groceries, but also they have an amazing customer care team. They usually respond within the same day.

No negative feedback. I've enjoyed my experience so far

The team went to great lengths to customize a solution that best met our needs!

International is still a little clunky, and could use some time and attention.

My employer provides commuter, lunch, and fitness/wellness benefits through Benepass and I love using it! It’s great that I can add my Benepass card to my Apple Wallet for tap-to-pay. Benepass customer support is great. If a merchant ever declines my Benepass card, the reimbursement process is simple and convenient. I have used other commuter benefit distributors in the past that were clunky with outdated software and only offered physical cards. The don’t even hold a candle to Benepass! I’m a very satisfied user.

Occasionally a vendor or merchant won’t accept the card and that can be annoying, but thankfully the reimbursement process is easy and can be done right from the app.

I love benepass because it is EASY to use. I downloaded the app and my virtual card for my HSA and company stipend were set-up. I can easily track my expenses and upload receipts.

The app can sometimes be glitchy, and any sort of changes (aka increasing money into your HSA) has to be done through email to reach customer support. I wish there was a built in chat or ability to manage some features myself.

I don't usually expense things to Benepass, I mainly just use it as a debit card for those areas that it automatically expenses for me. I like that it integrates so easily with my other cards and routines. The customer service has been very responsive when I've had any questions or concerns with how money has been expensed.

It's very easy to use — most day-to-day functions are really easy to use and intuitive. I think improving analytics and spending habits could be a great feature moving forward. I'd love to see the common areas where I'm using money.