Has been excellent and the employees loved it. Problems have been solved quickly when a solution is available.
The best for employee benefits. I have employees log on to initially set up their medical benefits and they can log on anytime to verify.
The customer support is amazing. My questions are answered promptly, and they are responsive to suggestions and ideas.
There are always a lot of errors in the way the groups and plans are built and because testing a portal is difficult sometimes those errors don't get discovered until the site is live.
It is currently blank and doesn't give direction. The inability to manipulate an employee's per pay check deduction based on a state based subsidy program that can change the amount quarterly.
I think it could be a little more straightforward. Sometimes it's confusing to navigate.