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Blackboard Learn vs Firmwater LMS Comparison

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Overview

Category Leaders

Blackboard's learning ecosystem helps organizations deliver outcomes-based learning that drives employee growth in a measurable...

Training companies can manage, deliver and sell e-learning courses with the Firmwater LMS. We offer a full white-labelled...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

9500

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

495

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

409

5

4

3

2

1

152

169

63

17

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.6

64

5

4

3

2

1

43

19

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's been a wonderful experience with Blackboard, i love how other applications integrate so well with Blackboard.
Blackboard is wonderful for students, it is very easy to use and they constantly do updates that help improve the system.
Overall I had a wonderful experience and I’ve talked to other students about their thoughts and the overall consensus was it’s great for the busy college student.

Pros

The integration with Shopify is fantastic and means that our users have a seamless purchasing experience.
Our overall experience of Firmwater LMS has been fantastic. They are always happy to support and help us get the best out of the system.
They did an excellent job of understanding our requirements and building everything to meet those requirements. Ongoing support is both responsive and excellent.

Cons

We ran our own host and it had nothing but problems, and I am not talking hardware. Every time we went to run an update, it broke something.
Everything about Blackboard is clunky — at least as it is set up in our university. Operations that should be drag and drop require multiple clicks.
When you first enter blackboard it can seem hard to navigate and seem overwhelming for both student and teacher. The options for customization for teachers are somewhat limited.

Cons

The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs.
This means that I can have groups of users completely isolated from each other and only upload my content to the system once.
The feature of customizing training certificates is limited which can cause issues with regulatory requirements.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features49
  • API
  • Academic/Education
  • Activity Dashboard
  • Ad hoc Reporting
  • Admissions Management
  • Assessment Management
  • Asynchronous Learning
  • Attendance Tracking
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification & Licensing
  • Certification Management
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Content Library
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Curriculum Management
  • Customizable Branding
  • Faculty/Staff Management
  • Gradebook
  • Higher Education
  • K-12
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Mobile Access
  • Mobile Learning
  • Multi-Language
  • Online Calendar
  • Progress Tracking
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Scoring
  • Self-Learning
  • Single Sign On
  • Social Learning
  • Student Information/Records
  • Student Management
  • Synchronous Learning
  • Test/Quiz Creation
  • Tests/Assessments
  • Training Administration
  • Training Companies
  • User Management
  • Video Conferencing
  • Virtual Classroom
  • eCommerce Management
  • eLearning Companies
  • Total features24
  • API
  • Academic/Education
  • Activity Dashboard
  • Ad hoc Reporting
  • Admissions Management
  • Assessment Management
  • Asynchronous Learning
  • Attendance Tracking
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification & Licensing
  • Certification Management
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Content Library
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Curriculum Management
  • Customizable Branding
  • Faculty/Staff Management
  • Gradebook
  • Higher Education
  • K-12
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Mobile Access
  • Mobile Learning
  • Multi-Language
  • Online Calendar
  • Progress Tracking
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Scoring
  • Self-Learning
  • Single Sign On
  • Social Learning
  • Student Information/Records
  • Student Management
  • Synchronous Learning
  • Test/Quiz Creation
  • Tests/Assessments
  • Training Administration
  • Training Companies
  • User Management
  • Video Conferencing
  • Virtual Classroom
  • eCommerce Management
  • eLearning Companies

Integrations

  • Total integrations47
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations2
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Blackboard Learn logo

Blackboard Learn

The Standard LMS for Higher Education

Reviewed 3 years ago

I have used Blackboard at Fisher College over the last year and have used it periodically at the Citadel over the last 5 years

Pros

Blackboard is the IBM for Learning Management Systems (LMS) in Higher Education. It has most of the features found in other LMS products

Cons

Blackboard lacks some features other LMS products have for copy content between classes

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Blackboard Learn logo

Blackboard Learn

Decent product

Reviewed 5 months ago

Blackboard is a bit more complex and layered than other LMS. I have had a better experience with their support team than other LMS

Pros

The best part about Blackboard to me is their new version Ultra. Ultra is a much more modern, user-friendly interface.

Cons

It is lacking a lot of features that other competing LMS have, for example, copying content across courses that will be automatically updated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Blackboard Learn logo

Blackboard Learn

There has to be a better way!

Reviewed 7 months ago

I wish my school had a different LMS!

Pros

The software is adaptable to different ways of organizing a course and I do manage to use this software to help teach my classes.

Cons

Although the new update has improved the user interface somewhat, I still find it to less than user-friendly. You spend a lot of time entering test questions and the like. The video conferencing feature is very difficult to use -- you can't see everything you want to see.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Blackboard Learn logo

Blackboard Learn

Tested Blackboard for specific reasons

Reviewed 4 years ago

Knowledge of other LMS platforms. I was required to use it as a test to see if it could be integrated alongside another LMS test software.

Pros

No pros were added to this review

Cons

For me personally the interface was not intuitive for the task we were using it for. While I don't think this is normally used in a college-classroom setting we were considering it for that and it just didn't meet our needs. It may work for you

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Blackboard Learn logo

Blackboard Learn

Not user friendly enough to be efficient.

Reviewed 6 years ago

We have the Lite version of Blackboard LMS and even with on site training for our teachers the product is not user friendly enough for our teachers to use it. The usage percent of the LMS portion of Blackboard in our K-12 school district is 0% and we would no longer have this portion of it if it had not been housed under our web hosting services for a priced bundle. The Lite version of the LMS is hosted...

Pros

All of the products and integration that our school needs with an LMS.

Cons

The lite version is not user friendly and thus is not useable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Blackboard Learn logo

Blackboard Learn

Ease of Use

Reviewed 3 years ago

It compared well with other LMS Software I used before.

Pros

The software is easy to use, and the different links are easy to follow.

Cons

For a first-time user, the software may be a little confusing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Blackboard Learn logo

Blackboard Learn

Awesome product

Reviewed 5 years ago
Pros

BBB is by far the best LMS in the market. Very using friendly and smooth integration with publisher's websites.

Cons

I would be great if a delete button can be added under announcements. I copy announcements from one course to another and it becomes time consuming to delete the announcements one by one instead of in bulk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blackboard Learn logo

Blackboard Learn

Blackboard

Reviewed a year ago

This is our LMS system and we are in general very happy with it.

Pros

I have found it easy to use and easy to get used to. I like the value that it brings to the educational experience.

Cons

It's not the most modern product. That being said all the tools exist once you get used to it and find them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Blackboard Learn logo

Blackboard Learn

Another Blackboard Tool?

Reviewed 3 years ago

With districts that already use Blackboard products, it makes sense to go with their LMS.

Pros

With a large company comes great support and account management. Blackboard's team will be there to help train you and support you.

Cons

I believe the aesthetics could use some improvement. It should be a good visual experience for the end user.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Blackboard Learn logo

Blackboard Learn

Blackboard is getting better

Reviewed 4 years ago
Pros

Quite a few people are using the LMS. Due to current uses Blackboard has changed much of their compatibly with other software.

Cons

This product could be much better. One of the major problems is how email sent through this system can not be responded to in an other email client

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Blackboard Learn logo

Blackboard Learn

If You Must

Reviewed 4 years ago

I've used it for 10 years and appreciate it for its familiarity.

Pros

It gets the job done, by which I mean that it has bare minimums of functionality for what you'd want from an LMS.

Cons

Nothing is intuitive, and many repeated steps don't have quick ways of duplicating.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Blackboard Learn logo

Blackboard Learn

Very useful

Reviewed 4 years ago

Used it as a student for college courses. It is one of the best LMS I've used.

Pros

Pretty easy to use and navigate. Used it for college courses. It was very easy to find my classes, assignments, and upload documents.

Cons

Some features seemed limited. It is definitely targeted to an older audience, not K-8.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Blackboard Learn logo

Blackboard Learn

Super Functional Platform

Reviewed 8 months ago

Not the most ideal LMS for regular users visually and navigation-wise, however, you can count on it to get the job done.

Pros

It entails numerous features that are designed for the ideal LMS for different levels of education. It helped form the basis for other platforms.

Cons

The UI/UX is close to non-existent and needs a lot of customization and improvement. Unbeatable functionality but the ease of use and aesthetic is lacking.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blackboard Learn logo

Blackboard Learn

Blackboard: The Gold Standard LMS

Reviewed 3 years ago

Overall, blackboard has been great to us. The only reason we left was due to the customer support (or lack thereof).

Pros

Blackboard set the bar so high many years ago that a lot of companies are still trying to catch up. They are innovators in the LMS world and there's a reason they've had such success and longevity. Blackboard is robust with what it comes with out of the box. As cliche as it sounds, Blackboard really is a one-stop shop LMS.

Cons

The Support Team on Blackboard could certainly be improved. Many of their technicians work weird hours due to being oversees so screenshare sessions can be difficult to setup. There is also a language barrier that makes troubleshooting more difficult than it should be. There is also a lapse in communication between their departments, so you usually end up telling 3 different technicians the same exact thing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Blackboard Learn logo

Blackboard Learn

Hard to use software that is also very expensive!

Reviewed 2 years ago

Okay.

Pros

Blackboard LMS is great for schools as well as faculty in organizing their class materials although it can be a bit confusing for your average user.

Cons

Price and the fact it was hard to implement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Blackboard Learn logo

Blackboard Learn

Tried, True and Old

Reviewed 3 years ago

The best thing about this platform is it robustness and age. It has years of development behind it which means that it's unlikely to break an supports nearly all external tools available for LMS'. Aside from that, it's clunky, un-intuitive, ugly and does not allow nearly as much customization as newer LMS'. Avoid this if possible.

Pros

- Robust and solid - Supports integration with many external tools

Cons

- Outdated design - Cluttered interface - Un-intuitive layout

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blackboard Learn logo

Blackboard Learn

Great LMS for University

Reviewed 4 months ago

It is very customizable to your individual class/course. I would highly recommend it.

Pros

I have used this as a user and as an administrator and it is a great LMS. I allows for easy communication sent to all students/teachers in a course.

Cons

There is limited activity tracking for students and visuals could be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Blackboard Learn logo

Blackboard Learn

Effective but difficult to learn

Reviewed 3 years ago

Online learning and courses

Pros

Blackboard is a standard among learning management systems. It has the needed features and is organized effectively.

Cons

The software isn't intuitive and there are limitations to what you can do with it. Having used some other LMS software platforms, I'm now even more frustrated with the limitations that Blackboard has.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Blackboard Learn logo

Blackboard Learn

Great features, poor service

Reviewed 2 years ago

When it works, it's good overall. Takes sometime to load (more than other platforms), but once it loads, work just flows. A good feature is that it detects plagiarism on assignments. Not so good, when I attach microsoft office files, it tries to interpret them and most of the time, it breaks the format I set (i work on a mac, can't be sure if it happens for every user or it's lack of compatibility is just with the office for macos).

Pros

I'm taking several courses that are deployed on this platform. It looks very good and it's more or less intuitive. Looks full of features that you could need on an LMS.

Cons

I'm paying for the courses because institutions are supposed to pay for the use of the platform. But it happens frequently that the platform is down. Also, when I send a message to somebody using the platform messaging system, it takes up to 24 hours for the message to arrive to the person i'm trying to contact. When they reply, i get the reply 24 hours later (the message always says it was sent 24 hours before).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Blackboard Learn logo

Blackboard Learn

Blackboard for Business works great!

Reviewed 4 years ago
Pros

I enjoyed the navigation features that made it easy to use Blackboard LMS. Some new software my company has implemented has been very difficult to navigate and understand, but this was not.

Cons

We experienced some browser issues with Blackboard. Many could not access certain features using Internet Explorer, which we understand now is outdated. Google Chrome seemed to be the best browser to use and has work pretty good ever since.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Blackboard Learn logo

Blackboard Learn

Blackboard has been around forever and does what you need.

Reviewed 5 years ago
Pros

Blackboard is one of the tried and true LMS. It has all of the features and functionality that you need and has great customer support. It is a bigger company and has corresponding resources.

Cons

Seems to be very general in what it offers compared to some competitors that have particularized features that might be better for specialized courses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blackboard Learn logo

Blackboard Learn

Blackboard allows me to provide a compelling space for teaching and to inspire learning.

Reviewed 5 years ago

There is little question about the advantages of Blackboard over other lms; however, the cost for using it year after year is a problem that bears consideration prospectively.

Pros

I like its many features, from the journal to the discussion board and the integrated gradebook. The discussion board is especially useful, as it can be manipulated to affect teaching strategy and learning outcomes. The gradebook is helpful because its weighting help students to understand where they are at all times in the course.

Cons

I do not like that, on occasion, copy and paste are difficult. I am not always happy with the ease of prioritizing items listed in certain aspects of the course.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Blackboard Learn logo

Blackboard Learn

Blackboard review

Reviewed 6 years ago

Generally a great tool, user interface could be cleaner. Love the social and collaborative aspects! sometimes LMS can silo or hinder the ability to be creative with learning paths

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Blackboard Learn logo

Blackboard Learn

Blackboard LMS

Reviewed 4 years ago

Classrooms disorganized?! Not with Blackboard! This will make classroom administration a breeze, saving your instructors and administrators a lot of time and make your classroom management 1000% more efficient!

Pros

The greatest feature of this product is the ease of use with regards to its navigation. When we started using Blackboard LMS, I literally trained a large portion of our staff on the ins and outs of the software in less than 2 hours. This has made classroom organization the easiest it has been in decade. Our instructors can distribute class materials, assignments, and grades with a few clicks. It is absolutely amazing!

Cons

Installation can be both lengthy and problematic if you are moving from an incompatible LMS. While we were lucky, we still ran into bugs while making our transition. This was frustrating, but was luckily done during the summer, when attendance was at its lowest.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Blackboard Learn logo

Blackboard Learn

a Long Term User's Honest Experience

Reviewed 7 years ago

Quick background, was in high tech sales and marketing for many years prior to teaching and heavily involved with custom Computer Graphics systems since Time Arts Lumena was around (predecessor to Photoshop). Check out my LinkedIn profile for more details. On to the product review -- I've been using Blackboard for *many* years, and have been teaching (and doing) Web Design and Development since...

Pros

1. it's an LMS and something is better than nothing. 2. It's full of examples I can show my students on how not to do UI and UIX 3. Well established company is behind it 4. Modular front-end 5. Many bells and whistles

Cons

1. Counter intuitive, clunky, awkard UI (User Interface) - improve it by hiring UI/UIX experts and giving them actual control over the app interface and functions. 2. Slow (even when on the same network node or high speed cable connection) - needs a code rewrite/optimization. 3. Ancient aesthetics (although some design elements are now "flat design-ish") - hire UI and UIX designers and actually allow them to direct the final interface. 4. Many glitches (I've a folder full of screen-shots, if you want proof) - again a code rewrite needed, or ideally a complete start-over with newer code philosophies and methods.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firmwater LMS

Outstanding People and Customer Service

Reviewed 6 years ago

Beginning as a novice, I must have tried the patience to the limit of the customer support people. I cannot express how fantastic and supportive they have been. The most striking thing about working with Firmwater, is the time they have taken to walk me through the steps needed to satisfy my customers' needs. If it didn't at first work, they worked to make it work to my needs. I didn't have to fit into a cookie cutter program, instead it was adjusted to fit what I needed. Would I encourage others to work with Firmwater?- in a heartbeat I would and have.

Pros

Works with what I need with an excellent reporting ability.

Cons

Not a con exactly, just that it offers so much that I haven't had a chance to learn it all.

Vendor response

Thank you Mary Ann! It is always a pleasure to work with you and help you support your customers. We truly appreciate your kind words and your recognition of Firmwater¿s strength and key features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Firmwater LMS

Firmwater LMS

Reviewed 10 years ago

Most important to us is the customer service. Firmwater has supported us 100%! Thank you.

Pros

The features completely delivered everything we needed. With little previous experience using a LMS, we found the system very easy to learn and navigate. This was important because we also had to support our clients as they were set-up to also administer their own systems. Improved tracking of learner's activities was something our clients were asking for. The Firmwater LMS solution met those needs and more.

Cons

None so far!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firmwater LMS

Excellent, dependable, user-friendly LMS with unparalleled customer service experience

Reviewed a year ago

My team sells eLearning courses and a blended certificate program (with a complicated process and setup) to a diverse array of clients from all industries and all sizes (e.g. government, schools, telecommunications, manufacturing, automobile, airlines, technology, food & beverage, cosmetics, retail, etc.). We also have learners, who are not comfortable with technology access, the training. Firmwater's...

Pros

The ease of use and ease of navigation, amazing personalized customer service experience, reliability, and very easy to learn how to navigate. It has been very helpful to create countless client sites (which can be individually branded as necessary), and grant content from our host site to the various client sites depending on the training that has been purchased. The ability to customize the setup of complex programs has been invaluable.

Cons

I genuinely don't have anything bad to say about the Firmwater LMS due to the fact that in my experience when there was a "missing" feature or improvement desired, the Firmwater team is responsive and solutions-focused. They want to see you succeed in your business goals.

Vendor response

Hi Navita, We can't thank you enough for this amazing review. It's been a pleasure working with you and we're very pleased you've found the LMS helpful in delivering your training content to multiple clients. We try our best to be as customer-focused as possible, so we're happy to hear you have had a great experience with our team. We look forward to our continued partnership! Thanks again, Liam and the Firmwater team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Firmwater LMS

Firmwater Exceeded Our Expectations

Reviewed 9 years ago

After investigating several LMS vendors, Soul Tree found Firmwater to be solidly ahead of the pack. Their simple to learn, but elegant platform was a key factor in our selection. We found the other platforms more difficult to ramp up on. Our favorite features are the built in e-mail alerting, comprehensive reports, and the simplicity of loading new content. In addition, the staff is very responsive and works hard to keep us satisfied.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firmwater LMS

Awesome!!!

Reviewed 4 years ago

My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Pros

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Cons

Not a durn thing so far :), super easy and I am learning new things all the time.