Brazen Reviews

Easy to use software that was easy to learn and teach to colleagues. Worked best out of all other virtual platforms used.

There were no relevant cons for our team using this software.

The customer success team helped us every step of the way from design, logistics and even marketing of our events. In addition the start-up time was quick and we didn't have much time.

Being a large organization with a small budget we could use more guest seats

When Brazen used to work, I enjoyed how easy it was to connect/community with candidates. I loved the ability to get a snapshot of them and their interests. I enjoyed that they could upload a copy of their resume as well as other applicable supporting documents. Having the "snippets" feature was a huge gem - so helpful for being able to speed the conversations along.

Even before things went awry, I wasn't a fan of the fact users don't have the ability to get into the event early. This is especially challenging when doing a live event. Users need time to make sure everything is set up propertly *before* going live. Recently, using Brazen has been a nightmare. It can take up to 10 minutes to even get into the event, and usually only after refreshing multiple times....

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Hi Angie. Thank you for leaving a review. We're sorry to hear that you've recently experienced some issues with our platform. As Brazen grows, we're working to ensure you don't experience those issues moving forward. We're always working to make our solution the best it can be. We know several people on your team are extremely happy with Brazen and how it simplifies their recruiting process. You can read more about AdventHealth's success using Brazen in this case study they partnered with us on: https://resources.brazen.com/adventhealth-case-study-lp

Prior to the pandemic, Brazen provided us with the ability to connect with candidates in a way that was comfortable and convenient to them. We utilized the software for chat based virtual career fairs. Candidates were able to communicate in a format that was easy to use, from any location, without having to dress up or figure out travel. It is a great way to build relationships and talent pipelines. After the pandemic, the ability to have a this powerful virtual tool available made an immediate difference with continuing to support hiring success for our organization. Since first starting with Brazen, they have continued to innovate and add functionality including a chatbot and video capabilities.

The thing that I have liked least about this software is that the success of any event relies on the marketing. Our events have been more success when we have dedicated more time, resources, and effort into marketing.

* Streamlined process * Ability to customize to suit the needs of several different disciplines * Organized consistent chat experience with prospective candidates. * Easy data tracking and conversion process with prospective candidates you want to have follow up conversations with

* It took a little bit of trial and error to get the right configuration/ balance between adequate time for chats vs. maximizing the amount of touches with prospective candidates across an event.

Brazen helps me quickly and efficiently chat in real time with candidates, to ensure they meet the requirements for my positions. I like that I can quickly assess if a candidate seems like a good fit, then request their resume ASAP instead of having to go into my applicant tracking system to find them. I must say candidates often comment on what a cool tool Brazen is, so it makes my company look good as well!

I seem to get logged out after not being away from my desk for very long, but I do know it doesn't impact the chats -people get an "away from desk" message then I can get back to them shortly after.

The simplicity of connecting with students along with the data to measure success of each event, is extremely helpful when reviewing the ROI of events when deciding on outreach strategies.

There is not necessarily anything I don't like about the software. Instead, there are a few updates / logistics that can be made. However, they are small updates that in turn can make a huge difference. Also, not necessarily about the software, but it would be great to have a step by step guide for employees to share with their teams and other employees to help them navigate.

It’s easy to use and has great features. I like that it drops candidates/leads in your lap versus you having to go out and find them. The live chat function is also a top feature.

We have run into technical issues with Brazen Live. I think it could use some improvements with how the live broadcasts are managed.

I like the way it gives me an opportunity to connect 1-1 with a number of my alumni clients within during our presentation settings. It is a very efficient way to interact with a large number of people seeking my advice and assistance in their job searches.

Sometimes, the text chat can be a bit time-consuming, so I'm hoping a live audio chat might be available to get more information to my clients in the time allotted for each session.

Easy to use, great way to reach out to other candidates

Took a minute to learn everything, other than that nothing

The integration into our existing processes and ease of use are my favorite features of Brazen. The FAQ feature on our chat-bot really enhanced our recruitment processes.

Although using Brazen is relatively easy. Having an app would be a significant improvement for flexibility and convenience. The cost of the platform has increased significantly for our organization and potentially we will not be able to continue using it.

I like the easy of use for the chat feature when we hold events. I also really like the chat on demand where prospective applicants can message a recruiter at any time.

I would like the time to be extended a bit more on chats. I think the time should be open ended and give the recruiter the ability to end the chat when needed, not by the clock

Multiple booths, video chat and presentation options, and branding capabilities.

Support is VERY poor. Common response is a macro. Booth/candidate line counts are not functioning as designed. Booth scheduling is needed to set interview.

• Several of us were unable to conduct 1-on-1 chats even with text only. I also had issues where it would kick me out of the chat room altogether or it would stop showing me what others typed. I had students say they saw I sent them a 1-on-1 invite, but clicking on it do no good. I called their helpdesk in the afternoon (my colleague could not get ahold of them) and they had a developer call me back....

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• The CarrerEco system “participants list” is always in alpha order by name. It was almost impossible to tell what order students entered the room or how long they had been waiting to talk to someone. You can scroll back in the main window – but that is hard to do when you have a ton of students visiting like we did. You really almost need one person to monitor the main room and keep a list. • Video chat is more personable (a few on our team got that to work), but when doing text only chat one rep can have multiple conversations going on.

The system looks nice, loads quickly, and is user friendly

I wish there was a way to see the queue while in a current chat.

When the pandemic hit and we were in need to recruiting and hiring new teachers to fill vacant positions within our school, we were at a loss at how to do this while keeping protentional candidates safe. Our district introduced us to this product to assist with finding quality candidates. The feature I liked most was being able to look at the resume of the candidate and being able to refer back to the conversation in the chat.

Something that I would like to see is a mutual rating. I know as an employer we can "flag" or rate candidate, but it would be nice to see if the candidate had a continued interest in seeking employment at our school site. The interview is for both parties.

I enjoy the ease of communicating directly with candidates. Whether it is through a scheduled chat session or the immediate chats that are available on our web page, we are able to answer questions and source candidates quickly.

I wish the chats wouldn't auto-close after a day or so. There are occasionally delays when we are not able to respond immediately, but by the time we log-on, the chat is ended.

Brazen provided an easy to use platform for both the applicant and the employer. As an employer it was easy to review the resume and key elements to meet the needs of the specific job. Being able to connect to candidates around the country opened the hiring possibilities. The ability to communicate with more than one applicant at a time was also beneficial.

I had no issues or concerns with the Brazen system.

I enjoyed the ease of functionality within the software. I was able to seamlessly move within the application to the various menus and modules that I required access to in order to complete my task at hand. Specifically, during a virtual networking event, I remember being impressed with the layout of the chat room as it allowed me to easily view the student's resume as well as the chat in a simple format. Additionally, I appreciated the ease of setting up and attending events within the software.

I only have one small con to note about this software. At times, the chats would lag or get out of order during the virtual network event. However, this type of situation is extremely common with chat functionality within applications so this was a small con.

I like that we can help applicants immediately when applying for a position.

The contract was incredibly expensive for its capabilities.

Usability interface with support. Customer service and they are going through this.

Training lag time was difficult for me during the week.

I like how easy it is to create a landing page and highlight the opportunities our company has available. It's a new way of connecting potential candidates with Recruiters.

I would like for the tool to allow you to pass candidates over to another representative during the chat session.

This is a very user friendly software. Fitting our needs very well with openhouse screening for college applicants and booth utilization for our various engineering depts. to screen said candidates.

There are sometimes glitches with video/audio chat. But this seems to be a resource hungry bandwidth issue. With strong signal from both sides the video/audio do well.

Brazen has some really great tools and features that we use on a weekly basis to help us connect with candidates. the platform is definitely user friendly

I wish some of the features that come out aren't always extra especially if we are in the middle of the contract and didn't know these things were coming out otherwise we would of added money to it.

I liked how we could have multiple teams working at the same time, catering to the different questions of our students. I also liked that Admins are able to be logged into different sections at the same time or answer questions to multiple students at the same time.

We used to have difficulties with being able to be in "the lobby" and replying to students at the same time.