Built Reviews

The PTO portion has worked really well for our company. Before, one of our programmers had built our own internal system, it had bugs, became outdated and no longer helpful. Then, we were introduced to Built for Teams and it's worked great for years. If we've ever had an issue, the customer service has been quick to respond and help us resolve our question or situation.

It probably has some features we don't utilize.

Blake, thank you so much for taking the time to leave us a review! I'm so happy that you've had a great experience with both our product and our customer service. Please don't hesitate to reach out to support@builtapp.com if you need anything!

The ease of keeping up with PTO for each team member

No real cons...I'm not sure we are fully utilizing the system, but we are happy with it as is currently being used.

India, thank you so much for taking the time to share your feedback! I am so glad you are happy with the system and it has been easy to use for you and your organization. If any additional needs do arise, please don't hesitate to reach out to us at support@builtapp.com

Straightforward and intuitive way for our employees to track their time, which is especially needed in our creative environment.

Inability to customize our work weeks to begin on Fridays, which would align with our payroll processing. We offered to pay for this customization but are unable to get this change made.

Paige, thank you so much for leaving us a review! I'm so glad you've had such a positive experience with Built! We will continue to follow up with our product team about the viability of customizing timesheets to fit your work week, however, if we can help you find a better solution in the meantime, please don't hesitate to reach out to us at support@builtapp.com.

Everyone that has access can see and check

None that im aware of at this time .. maybe sharing the time off company wide

Hi Loni! Thank you so much for taking the time to leave us a review. I'm so glad you enjoy the fact that everyone in your company has easy access to Built. There are also options to limit what everyone can see inside Built so that not everyone can see the time off being taken company-wide. If you would like to learn more about how to implement these restrictions, please reach out to us at support@builtapp.com. Thanks!

Setting up new employees is very easy. Adjustments to accruals, adding time off, and reviewing available hours is not complicated but still comprehensive.

The dropdowns could use a bit of a rewrite.

Hi, Karen! Thank you so much for leaving us a review! I'm so glad the system has been comprehensive but has maintained easy use for your employees! I'd love to better understand the rewrite suggestions that you have for rewrites on our dropdown menus. Could you reach out to support@builtapp.com? Any additional feedback on how to improve our customers' experience is much appreciated.

It is easy for employees to request for Paid Time Off. they just log in and put in their request.

I have not ran into and issues. It has all been great.

Hi Tammy! Thank you so much for your review! I'm so glad you've had such a great experience! If you have any questions or need any assistance, please don't hesitate to reach out to us at support@builtapp.com.

This program is very user friendly. Very easy setup and tracking.

Adding things to calendar outside of the auto-fill would be nice

Hi Trudy! Thanks for your review! I'm glad it was an easy setup for you! We'd love to hear more details about adding things to the calendar outside of the autofill. Can you reach out to support@builtforteams.com with additional information? Thanks!

Very user friendly and intuitive. Even without train is very acessable and very helpfull for HR management.

Not posible to track individual information and more custom options,

Hi Vitor! Thank you for your review! One of our biggest goals is to keep the software extremely user-friendly, and I'm glad that we were able to accomplish that for you! I would like to know more about what information you would like to track and the custom options that you'd like to have. If you email support@builtforteams.com, I'd love to see if we can come up with some better solutions for you!

The PTO request and tracking feature is simple and user friendly for all of our crews to use and complex enough to allow us to create unique PTO accrual categories and track employee information.

The only con we had found so far with this system dealt with the ability to track certifications and licenses. Built diligently worked on finding a solution for that and has recently released the a new feature that resolves that concern.

MIchael, thank you so much for your review! Built for Teams certainly is user friendly but powerful enough for complex situations. As you mentioned we are continually working to develop our product even further to provide the best service possible for our customers! Thank you for being a Built for Teams customer.

I love how easy it is to request time off and see everyone's schedule

everything has been great so far...maybe that you can't see all of the names on the calendar when someone requests a day off?

Thank you so much for your review Uri! Built for Teams truly is super user friendly and we are so glad you are pleased with it. In reference to the ability to see all the names on the calendar, it could be the view you are currently using (timeline vs. calendar) or it could be your organization is utilizing settings to narrow the scope of who can see what on the calendar. Built for Teams offers many options for visibility and we would be happy to assist you finding the right one for you!

It's super easy to use! I can manage it for the company without using a lot of my time!

Not much! It's a great software, haven't had an issue yet.

Such a great review Tanya! We are thrilled to hear Built for Teams is saving you time, has been so easy for you to use and that your experience with our customer support has been amazing! Thank you again for your review!

Set it and forget it! The setup was easy, there in no ongoing maintenance, and you just add employees as you go. The available policies are customizable and the administrator can edit as needed. The approval process for PTO is very user friendly. The weekly reminders are very helpful!

Sometimes, I forget to send the initial set-up email to the employee after adding the new hire to the system. This should be automatic. The directory, org chart and people should be intertwined for ease of use; the sections sort of do the same function. When approving time off requests, it allows approve or deny, but sometimes I need space to send feedback.

Tanesha, your review is so great! We love to hear that you value Built for Teams enough to consider it one of your best business purchases and offers a more effective solution to so many of your daily tasks. As for automating the setup email invitation, many customers like to create employee accounts and assign documents and create schedules etc all before inviting them to the system to ensure they...

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The ease of approving time off requests, and the up to minute balances of the employees time off make it easier to approve/decline requests.

Nothing I don't like, but I believe it could do more than what we use it for. Could possibly be used to reviewed, disciplinary tracking, attendance, etc.

Jerrell thank you so much for your feedback and review! We pride ourselves on accurate and up to the minute calculations for time off balances. And to respond to your comment - Built for Teams can do much more than just track time off balances and provide an approval/denial process. We offer timesheets, document and onboarding management, license and certification tracking and more! We would be happy to ensure you are utilizing all the solutions we offer. Thanks for being a Built for Teams customer!

Built for Teams has been an amazing addition to our company! It's very easy to use and allows both employees and employers to keep track of all aspects of PTO, from requests and approvals to time left to use. It also has a master calendar that can be viewed by everyone in order to see PTO being used by themselves and other people, as well as job anniversaries.

I haven't run into any issues with the software so far and have been using it for years.

Stephanie we are so thrilled that Built for Teams has had such a positive impact for your organization! It sounds like you are utilizing many aspects of the product and it has created a seamless workflow company wide! We love having you as a customer and look forward to continuing to work with you! Thank you so much for your review of Built for Teams!

Easy to use, just a couple of simple clicks of the mouse

can't edit time in or out, making it necessary to call administrator. Some days, work hours begin before or end after hours, when BUILT is not accessible

Kathy, thank you so much for offering feedback in your review! We are happy to hear you find the system easy to use. In reference to editing time in/out, Built for Teams allows each company to customize settings so they can determine if they want to allow employees to have the ability to edit timeclock entries on not. Since Built for Teams is web-based, you can actually access it at anytime from anywhere. We appreciate you as a customer and thank you for your review!

Ease of use, ability to see the addition of PTO hours, submitted hours, and pending hours is well laid out and easy to follow.

Would appreciate the ability to set up reminder emails for pto hours added, or total hours accumulated. Or a statement of activity on a quarterly basis so the possibility of hours not accruing once they've reached the maximum limit.

Jennifer we appreciate you taking time to review Built for Teams! Being able to check on your PTO usage and accruals at anytime without having to hassle HR is one of the many perks of using Built for Teams. Thank you for your feedback about reminder emails or activity statements. We love hearing from our customers and your feedback helps us as we continually work to add new features!

Best part is how easy it is for our employees to use this product to request paid time off.

For some complex setup items, I did have to call their customer service, but they quickly fixed what I was looking for.

Doug, thank you for your stellar review! We love hearing Built for Teams is providing an easier way for your employees to request and manage time off! We do pride ourselves on providing amazing customer service, so thank you so much for the compliment and thank you for being a Built for Teams customer!

- The UI incorporates best practices so very little training is needed to get new users comfortable with the system; the user experience is very logical. - The shared calendar can be set to allow employees and managers to view others' approved PTO dates to ensure adequate coverage before a new PTO request is made.

- The system can be used to warehouse a lot of employee data that we don't keep in Built (tax info, direct deposit info, benefits data not related to PTO) and the inclusion of those fields can sometimes cause confusion for new employees.

Thanks a million for this detailed feedback, Colin! Knowing that our product is bringing some order to your PTO processes is great to hear. Thank you for the feedback regarding the additional, unneeded fields too. It's helpful to hear things like this and it definitely influences our product development roadmap going forward!

Accesibility is absolutely the best . Use it daily

Putting my information in twice is not good.

Hello, Sharon! Thanks for the review. It's great to hear that you find Built for Teams so easy to use. I have a follow up question for you though on your comment regarding "putting your information in twice." Built for Teams doesn't require you to do this, so is this comment in reference to something that you organization requires of you, such as also entering your time off into some other system? If so, I'd love to have you update your review accordingly just so that future customers who read it don't mistakenly think our product requires double data entry! Would you mind doing that?

It's super simple. When we hire a new employee, I have them fill out their entire profile so not only is it easy to track PTO and sick days, but all the HR info is in one place. Simple.

This may be possible, but I have not figured out how to sync the built for teams calendar to our fast mail calendar (Apple calendar synced). Would love it if it were connected.

Glad to hear we're helping you run your business, Jeremy! I just did some research on FastMail and according to their online documentation, it appears that they don't support the industry-standard iCal protocol. That's unfortunate! It might be worth reaching out to them to suggest that they put that on their product roadmap. This might be the first calendar product I've come across that doesn't support iCal so I would think they'd want to do that!

The easy functionality for our employees. They are able to log-in and request time off/put in for sick time, etc. It is helpful because it isn't something I have to manually enter anymore.

I dislike the request process. I would prefer that it would allow you to go down to the minute so it's easier tracked. I would also prefer it had the option to mark for tardiness. I use the unpaid tab for that but you have to modify the balance every time. I also dislike that you cannot modify something once it's put in/date passed. I shouldn't have to e-mail for adjustments - I should be able to change them as I'm the admin.

Thanks for the feedback, Kayla! First, I have great news that we just added support for by-the-minute requests. We'll reach out to you to show you how to enable that new setting! Second, we're also working on improving the process for modifying historical data. We should have some updates in the near future that will help make that process easier. Thanks for being our customer!

Its very simple and easy to use. Customer service is great and they always respond in a timely manner

I'm not able to personalize per role. Like all level two managers see this, level one this, level three this. I would like to be able to personalize the calendar more as far as black out dates vs days we cant have any techs off but can still have office roles off. We are a body shop and only have fill ins for specific roles. I wish when I changed someones job title it automatically changed them to the group they are in. For example: If we have a DA Tech that moves to a team. I can select that he is moving to Reassembly Jr and the group i made would update his hrs to 10 hrs PTO time when requested, it would remove him from the DA Tech group he was in and add him to the Reassembly group, etc. It would make it a lot easier to sync everything to one.

Katie, we really appreciate your feedback. I know your organization has had some unique needs, based on the type of work you do and the way your organization is structured. We'll keep working with you to try to find ways to meet your unique needs!

It's very easy for me to manage my team's vacation and sick time in Built. The calendar view for the entire company is also a huge plus, especially near the holidays and Summer when many people are out - it helps build my expectations for response :)

Nothing that stands out as a big con but it would be nice to have the ability to build different views. Maybe this is possible if you are the admin, not sure.

It's great to hear that our product is making your life easier, Nicole! That's our goal and we're working hard to continue to improve our product all the time. Thank you for being our customer!

Weekly reminders for upcoming PTO or schedule items.

The non-pto time off requests seem to be confusing for our employees. We are still working through how to do that on our end, so it may not be a software issue.

Thanks for being our customer and posting a review. We'll reach out to you to talk through the unpaid time off to help make sure your employees understand it!

Excellent value. It is very easy to use. Intuitive interface. PTO tracking allows full customization of policies and multiple policies based on length of service or employee classification. Has enough capabilities to grow with our organization.

Wish it had employee time tracking. Additionally, I wish it were easier to move between active and former employees. It would make sense to have a drop down with employee status rather than a multi-step filter.

Jeffrey, thank you for the great feedback. Good news that we are close to releasing a time tracking feature! And we'll work on making it easier to move between active and former employees. Great suggestions!