Bullhorn Case Study

Bullhorn

Recruiting and applicant tracking software

4.09/5 (756 reviews)

Bullhorn use case: Manuel Rensink

Manuel Rensink

Verified Reviewer  
4th of August, 2016
Yesterday's technology with awful support

We had an awful time trying to configure the system, were blatantly lied to by their sales with regard to certain functionalities (their reporting is hardcoded and pretty much useless) and never received support until at the end we threatened with cancellation. Funny thing is that months after cancellation we still get the occasional fresh invoice and product updates. On top of that, they hired a debt recovery agency which started calling 100 times per day threatening all kinds of things. I know of one other agency in this city that had exactly the same issue! Anyway, the calls stopped when we proved cancellation and it was clear we wouldn't pay, and then only recently we got a call from their support asking how we are getting on with the system!

What do you like best?

UI looks appealing, as is their sales pitch

What do you dislike?

Yesterday's technology, slow, buggy, very bad CRM (dont believe the sales pitch), hard coded useless reports, submit a ticket and submit it another three times before you get an email from support 5 days later. Double the expense for half the functionality, contractually difficult and implementation fees.

Why did you end up selecting Bullhorn over other applications?

Nice demo, appealing UI

If so, why did you switch?

Indeed, I wish I hadn't

What is your main use case with Bullhorn?

ATS & CRM

Give one example how Bullhorn has improved the way your organization functions

it has wasted time and money

What is your ROI?

money down the drain

Likelihood to recommend

0/10

Recommendations to others considering Bullhorn

Run!

Time used

6-12 months

Frequency of use

Daily

Rating breakdown

Ease of use
Features
Customer support