Yesterday's technology with awful support
We had an awful time trying to configure the system, were blatantly lied to by their sales with regard to certain functionalities (their reporting is hardcoded and pretty much useless) and never received support until at the end we threatened with cancellation. Funny thing is that months after cancellation we still get the occasional fresh invoice and product updates. On top of that, they hired a debt recovery agency which started calling 100 times per day threatening all kinds of things. I know of one other agency in this city that had exactly the same issue! Anyway, the calls stopped when we proved cancellation and it was clear we wouldn't pay, and then only recently we got a call from their support asking how we are getting on with the system!
UI looks appealing, as is their sales pitch
Yesterday's technology, slow, buggy, very bad CRM (dont believe the sales pitch), hard coded useless reports, submit a ticket and submit it another three times before you get an email from support 5 days later. Double the expense for half the functionality, contractually difficult and implementation fees.
Nice demo, appealing UI
Indeed, I wish I hadn't
ATS & CRM
it has wasted time and money
money down the drain