I am very pleased with the product and value of the software, it is built to handle corporations much larger and complex than us, but it is still user friendly to our needs, and is still affordable.
Certent is great to help me understand my equity grants. It, very clearly, lists out my grants and any relevant information.
Their customer support is outstanding. When I've had an issue, they've addressed it immediately.
They take something that is already difficult for many people to understand and make it worse by having a terrible UI, and login and authentication process.
Can be so fickle with timing of the activity. Not very fluid to correct misinformation from data uploads.
The software is missing some key features that will impact the future.