Customer service has been good through the support system

Quite Hard to make employee changes at times

Great back end support through-out role out and on an ongoing basis. Ease of use for the employee. GDPR compliance.

Considerable amount of training / time required for system administrator to understand how Cezanne works best to optimise its potential for your organisation. This is however worth it, so you can get best from the system.

The flexibility of the system is excellent, it enables companies to simplify processes, enable transparency of views and access or line reporting requirements in a world of normally complex HRIS restrictions. The system administration is straightforward once you've learnt to navigate it and it enables ease of use and changes.

As with everything the system doesn't allow complete flexibility due to hierarchies within it, but I know the team are working hard to enable this for flat, non structured organisations. The support team are excellent, but can be difficult to reach and talk to in person, whilst the service Helpdesk is good, nothing beats a call.

Onboarding portal and recruitment integration

Some of the terminology is not clear as it is based on American terms

The system is super easy to use and the support team are a great way to get the most out of the system!

We would like our suggestions or feedback to be actioned quicker - though appreciate there’s a lot coming through!

Functionality and support available from Cezanne staff

Hand over process and changing forms etc...

As someone new to HR I've found Cezanne a really powerful tool with lots of features and great customer support.

I've given "Ease of Use" four stars simply because, as a new HR professional, it can be quite tricky to find your way around. That said, the customer support is really good and they've been able to answer all my queries and give in-depth help.

Easy to use There are a lot of options Help me in my every day tasks

Sometimes I am quite confused with the multiple options

The constant development of the software and how Cezanne really try to cater to its customers

Initially it can seem a bit overwhelming and complex to use, but the training that’s available is fantastic

It's a common sense platform, does what I need it to and the support team are fantastic. I have been very pleased with Cezanne since we started using it.

Some areas are restrictive, but the team are great at taking customer feedback to the development team, I can see that they really listen to customers and make positive changes accordingly.

Great look and feel. Self-explanatory. Exceptionally great customer support. Clear training. Very complete. Customizable to a large extent. Automatic calculations (monthly to annual salary, fulltime to parttime absences, etc) are precise and handy.

The only thing I can think about is that we would like the option to hide fields that we won't use.

Look and feel, configurability, modular and cost effectiveness

Configurability - double edge sword - challenging for non- HRIS specialist

The functionality is fantastic, it's been really useful for all staff members and has massively streamlined our processes.

Because there's so much the system can do there is a lot to learn - luckily the support staff are always on hand to answer your questions.

Intuitive, thorough, user friendly, great reporting

Learning to use it, but overcame the fear!

Once you get to grips with it, it's simple to use. The online support are quick and responsive. The personal information features and absence features help to keep track of employees in various locations.

Some additional features could be useful as the company expands however, these are in the additional package

Many thanks for taking the time to post a review of Cezanne HR. We are delighted you are finding the solution useful. If you have suggestions for how we could improve the service even more, please share them with the support team - or post them in the ideas section of the support portal. We add new features virtually every month, many of which are suggested by clients. Thanks again. The team at Cezanne HR

No pros were added to this review

No cons were added to this review

Tailored to our needs, User friendly, Cloud based, Self-service, Competitively priced, Flexible

Needs to develop functionality in 360 degree reviews and iphone capability.

Very intuitive for users good value for money customer service: extremely nice, fast and efficient support (not only during sales period but also since we started the contract) so far all promises have been kept possibilty to add requests and upvote other requests in order to develop/implement new features

Some limitations (after all it is a pre-defined system which is very affordable) that require work arounds no onboarding process / module (yet) TOIL for us is currently complicated, waiting for a new release at the end of the year that hopefully solves this issue (note: also due to not using the time keeping module)

Product does exactly what we need it to do, and the support and service that we receive is top of its game!!

Can be an inflexible product, but they're always considering ways to improve and constantly upgrading it!!

It offers an easy to use self service system The different modules make it flexible A good range of data recording and reporting options The automatic notifications and processes are helpful It aligns easily with payroll regarding the data you can collate and the reports you can pull. You can digitise forms for exit and new starter processes.

Guidance could be clearer on how to set up and use different modules - more of a step by step guide Templates could be available for popular forms and processes One reporting function where all data can be pulled in one place rather than having to pull different reports for different information and merge the data

Clean user interface, professional looking and you can include your brand. Fairly straight forward admin setup and excellent user support. Nice internal communications and compliance doc tracking.

Only a few workflows available at the moment. ie admin need to update fields in various areas to record promotion correctly. I understand this is on the roadmap.

Ease of use, customer support price and value

No payroll integrated. Nothing else to add.

The flexibility and ease of use for end users

Nothing really, but looking forward to the new UI

First of all the fact that it's the most complete tool i ever used. You can manage all features in a very smooth way, connecting information and managing all process' on the same software pages. And in case of any criticity, i always have an available really useful, effective and kind dedicated customer care agent.

Sometimes there's the lack of scheduling notification through emails to users.

I like the graphic, the possibility to add a lot of information regarding the employee

For Performance appraisal is not so developed, I would prefer a unique solutions for all the hr matters