Kadence Features

Aesthetically pleasing and easy to use (for those who engage with tech).

Team Managers can book on behalf of someone but can't then cancel on behalf of someone. We believe Team Managers and Global Admins should be able to cancel bookings on behalf of other users for instances such as severe illness etc. Also, we would like to be able to set in the background that users cannot change the times for desk bookings in the background for some desks as we don't want them used...

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Very smooth and quick set up. Required minimal input to build, responsive customer service and support. Great app, user friendly with limited training needed to roll out to staff team. Visual floormap is key

Some features still in design. No option to add notes for guest bookings No option to see bookings in a calendar vs the long list

The product is very easy to use, and the app has received some great feedback. From a tech viewpoint, the on-boarding process was well managed and templates easy to fill out. I like the layout of the app and screens are very clear. The maps showing occupancy are very useful.

I would rather reword this from "Cons" to a better question such as "How could we improve the product? So here is what I think - 1. Add multiple profiles so different groups of people can have different advance booking windows. 2. Find a way to pull photos from Azure AD into Chargifi on the integration. 3. Find a way to automate the process of adding people to booking groups. 4. Develop a "Flight...

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Very easy Great interface for staff Good support team Easy rollout of the product

Reporting is poor at the moment Customising the alerts of when you can check in etc would be useful

Deploying the app to users on their iOS device was simple and easy. Users like it because in a few clicks they've booked their hot desk and the EA team find it easy to administer.

I feel the BI aspect could be better. Although there are stats and graphs they don't usually have much value. Its needs to be enriched somehow, maybe a bespoke BI report where you can opt in or out from more reporting features/modules

From my perspective I find the admin screens really easy to find everything that is needed.

The reporting is good, but I feel that with the data in the solution that more could potentially come here

Working in an organisation with a lot of technophobes, it was amazing how quick our team took to the software. Nobody needed training. A simple email with some basic instructions was enough. The organisation is also very receptive to feedback. Service is first class.

Nothing - everything works brilliantly.

We're a charity transitioning from small to mid-sized, and Kadence has really helped with managing our space in our head office. It's clear and easy to use, we particularly like the interactive floor plan of our office which shows which desks are booked and which are available, and it's useful being able to see who is in booked in where and at what time. The UX team are very responsive and regularly release updates to improve its usability and add handy features.

There's not a lot we don't like about Kadence - I would say that it would be useful to add descriptions/labels to desk bookings in case there's any extra info that it would be useful for others in the office to have when they're looking for spaces to book. Equally while Kadence has been a simple and cost-effective way of managing our space in head office as a small/mid-sized charity, I can't comment on whether it's value for money for larger organisations which require the paid version of Kadence.

that you can use it on mobile devices and book at any time of the day.

it would be great to have a comments area for those who can book desks or spaces for other people.

Easy accessible via the app as well as the desktop version. The customer service and direct support with the account manager is second to none, always on hand and they listen to feedback and ideas for improvement

Navigation around the way to block out the office as a half day/hourly option would be beneficial instead of neighbourhoods.

We enjoy how simple and easy it is to book desks and have data on office attendance very quickly. With today's pandemic, it is very important to keep track of any tracing/interaction. With Kadence, this process made it easy and simple.

I honestly cannot think of any as the software is super easy and simple. Thank you to the team for catering to Shipt's needs!

The self certification is a real positive for us as a business as we can ensure a safe working environment. In addition, the app features are great as the majority of our workforce book a space through this.

Nothing at the moment but any ideas we have suggested have been achieved or put in the backlog.