Chronus Features

My team and I enjoy how customizable the tool is and how helpful Chronus's Customer Success Managers have been in making sure we succeed with the system.

The software is a bit clunky. As an admin it can be difficult finding the right field/feature as there are several areas to look. Also, the matching algorithm seems a bit off.

Hi Stacy, thank you for taking the time to leave us a review. We're thrilled to hear that you and your team are enjoying the customizability of our tool and the support provided by our Customer Success Managers. We appreciate your feedback regarding the software's clunkiness and matching algorithm, as we're always striving to improve our product. We'll definitely take your comments into consideration as we continue to enhance the user experience. If you have any further suggestions or questions, please don't hesitate to reach out to us. Thank you again for choosing Chronus!

The software is customized for mentoring relationships and has a lot of functionality. There are many different tools you can add or subtract, depending on how you want your mentoring relationships to look for your users.

It can be a little clunky and there are bugs that come up.

Lauren, it's good to hear the functionality is meeting the needs of your mentoring culture. We're glad the Chronus support team has been able to assist you with any hurdles you've encountered in your program or platform. Our Product and Engineering team is continually working to make the work within the platform seamless and efficient. Thank you for taking the time to provide valuable feedback.

Ease of use with the setup and the team at eMentor connect was excellent at walking me through the platform!

There was nothing that was a con about the use of this software. The team at eMentor connect was excellent at walking me through the platform!

Thanks Sarah! Happy mentoring!

No pros were added to this review

No cons were added to this review

A great example of how the eMentorConnect platform can support a more structured program. We learn so much from our close relationships with program admins!

Pros: Client Success Partners, Intuitive Software, High engagement, Metrics and Reporting Features, Plug and Play or customization options, matching flexibility, Multiple Program design options, Data Analystics

At launch, we did have to spend time training users. Some people adapted quicker than others. eMentor was very helpful in ensuring access to training support and materials.

The Chronus software is fantastic. It is intuitive and keeps the entire mentoring relationship in one central location making it so easy for administrators to stay abreast on the status of relationships and respond to inquiries.

I don't know that I would label this a con, but rather a preference for the ability to set-up programs with specific start and end dates verses the number of weeks or days. Also, many of the auto emails are set to send based on the number of weeks/days since the mentoring connection was made and, again, it would be nice if these communications could be scheduled for a specific date so that everyone in the program receives communications on the same day.

The platform allows for skills transfer from mentors to mentees by sharing information and ideas from each party. It provides a resource library, where participants can utilise to enhance their mentorship relationship. In the case where a tripartite relationship is required, the platform has a useful feature called circles where the different parties can interact and share information.

Inclusion of a communication tool would be useful e.g. integration with zoom for live interactions between the mentors and mentees would enhance the mentorship experience of participants.

Thanks Kelvin! In-app video and chatting will be added to the tool in mid 2021. Happy mentoring!

The platform is user friendly and the analytics are really powerful. The support received from the Customer Success team is very impressive. Our customer success rep is very responsive, detail oriented and a true expert on the software and capabilities.

A few challenges with integration to other products but likely more on our end than Chronus.

Jessica, thank you for your review! We're glad to hear that you find the software to be user friendly. We hope the analytics you're getting is helping you make better decisions around your program. Thank you for your feedback about integrations. We're always looking for ways to streamline work processes so making sure it works with other tools is important to us.

I like that students and mentors can use this as a tool to connect and that it provides opportunities to include custom training and resources. I appreciate the ability to collect data and metrics easily!

I would like the ability to pull data points more easily.

Integration was amazingly seamless. I was very impressed with the scalability, simplicity and flexibility. The technology offered both plug and play and impressive customization.

We have not run into any dislikes or issues.

It's all about the integrations! We all get app fatigue, but integrations help us use the tools you already have to enhance your mentoring program. Happy mentoring!

The Chronus team has gone way beyond expectations with their assistance in making this program work for our membership. We've got the unusual issue of many more mentors than mentees and they've given their time and offered creative ideas to help marketing and boost numbers.

They don't offer a custom mobile application for our users.

The software virtual conference features has been huge added bonus specially during the pandemic social distancing.

It software is user friendly and also I give kudos to the brain behind it, the entire team at chronus are amazing with good and essential customer service. I say well done.

There were two things we were looking for in an online mentorship program…1) integration with our single sign-on (such that our members can use their member login and password) and 2) automated matching for mentors and mentee. The Chronus system fulfills these requirements very well. It is critical that our mentorship program is a significant benefit of membership and that logging in should be simple...

Read more

The only con we have with the platform is the inability to track those mentors/mentees that take the relationship outside of the program (e.g. don’t utilize the timeline tasks and/or messaging features). We can get some of this data by surveying our mentors/mentees; however, I’m not sure there is anything that can be done about this from the Chronus perspective. Another limitation we have found is that currently users are not able to switch between mentee and mentor roles on their own; it has to be done by the administrator.

Julie, We're glad to be enabling your program as your membership grows and deepens. It's been great working with you to scale the program while meeting the needs of your mentors and mentees. We look forward to meeting your future goals! In regards to the 'switch between mentor and mentee roles' we've got good news. We've turned on a feature to allow you to overcome this challenge. Your CSM will be in touch to show you what that looks like for the end user. The Chronus Team

1. Chronus is nimble enough to grow with our program. Unlike other software vendors we considered, Chronus was able to provide the technology we needed today as young program and will want down the road as our programs grows. We can trust that as we evolve to meet the needs of our participants, our technology will easily evolve with us. 2. Chronus has been unbelievably invested in innovating ways...

Read more

There aren't many downsides to the software. If I had to give it one criticism, I wish it would retain the metrics on users who we ultimately remove to open up seats for new users. As it is now, when a user is removed from the system, the metrics collected on that user are removed as well.

Thank you for the kind words, Ryann! We're excited to help CAMP grow and continue scaling to meet the evolving needs of your mentors and mentees. As far as retaining the data on removed users, you absolutely can while still opening up a license seat. Your Customer Success Manager will be reaching out shortly with instructions on how to do this. -The Chronus Team

We run several different mentoring programs at organization through Chronus and it offers the flexibility we need. We have different audiences, program cadences, and different ways of matching. Chronus gives us the flexibility to customize for our program needs, but also look at data consistently across all programs to measure collective impact on the organization. The matching capabilities have saved us hours of manual matching, which frees up the time of our staff who are already over committed.

For the most part I think it's great, but there is a lot of information/features in a lot of different places on the administrator side, and not always intuitive on where to go for certain administrative functions.

Hi Deirdre, Thank you for your positive review of Chronus! We're thrilled to hear that our software has been beneficial for your organization's mentoring programs. Customizability and data analysis are key features of our platform, and we're glad they have met your needs. It's great to know that the matching capabilities have saved your staff time and improved efficiency. If you ever have any suggestions or feedback, please don't hesitate to reach out to us. We appreciate your support!

The program was easy to customize to our needs. It is intuitive for the team to use, and has communication benchmarks in place to notify the mentors and mentees to follow up on conversations.

It's been a solid program, with great customer support.

We work hard to keep our tool intuitive - our mentors and mentees are busy and don't have time to learn a new tool every time they participate in a program. Our participants always remark on how easy it is to navigate our tool, and work with their partners. Happy mentoring!

The flexibility, customer service and customization of this software is what makes it unique to any other mentoring software on the market.

I would like to see phone/text integration with the platform so notifications can me sent to mobile devices outside of the app.

Their customer service and tech support are excellent! Any time I log a ticket, the response time is always quick. Most software vendors' tech support service is very slow, and you wait and wait for a response. I've never had a problem in getting a response from Chronus. I can honestly say that in my 30+ years of working with various software and hardware vendors, this is the best tech support service I have ever received. The matching of mentors/mentees is very easy!

It's a challenge to get end users to use the portal. They'd rather just schedule their meetings in Outlook and then use Teams to document their relationship.

Rita, we're glad to hear you've been well supported by the Chronus team. We hope you feel with Chronus, you never got it alone. Engagement in mentoring connections is first and foremost in our minds as we continue to evolve the Chronus platform, so thank you for the feedback on end user activity. We'll continue to grow the ease and accessibility of the platform for greater use.

Intelligent matching, connection plan, admin tracking, admin reporting, and ease to "invite" new members

Would like to see aggregate satisfaction scores on the admin dashboard

Thank you for your positive feedback, Michael! We're thrilled to hear that our intelligent matching, connection plan, admin tracking, admin reporting, and ease of inviting new members have been valuable to you. Your suggestion about adding aggregate satisfaction scores to the admin dashboard is duly noted, and we appreciate your input. If you have any more comments or suggestions, please don't hesitate to reach out. We're here to support your mentoring initiatives every step of the way!

I really like it from an administrative standpoint (matching and running reports). Very easy to manage and the system functions as expected.

We struggle to get users to interact with the software on a regular basis. Many users choose to schedule meetings and communicate with their mentor/mentee outside of the system

We partnered with eMentorConnect to help create a circle mentoring program to meet the requests of a specific employee group that desired cross-divisional networking as well as specific knowledge and skill development. The eMentorconnect team was incredibly collaborative in helping us match the participants, design the content and implement the platform to ensure high participation. We are thrilled with the results! Engagement is high and speaks to a very thoughtfully designed program as well as platform features that are directly aligned to our goals. I highly recommend eMentorConnect.

We partnered with eMentorConnect to help create a circle mentoring program to meet the requests of a specific employee group that desired cross-divisional networking as well as specific knowledge and skill development. The eMentorconnect team was incredibly collaborative in helping us match the participants, design the content and implement the platform to ensure high participation. We are thrilled with the results! Engagement is high and speaks to a very thoughtfully designed program as well as platform features that are directly aligned to our goals. I highly recommend eMentorConnect.

Chronus is highly customisable, from the fields you want to appear in participants' profiles, to the connection plans that support participants through their mentoring relationship. This means you can easily develop a program that is totally bespoke to your clients.

There is quite a learning curve, with a lot of settings and form fields to take into consideration. Some of them have a major impact on the operation of a program, which you may not realise until you experience it. However, the support and advice is excellent and very effectively accelerates this learning curve.

Michael, It's been great to have worked with you throughout several different mentoring programs so far! We're glad to hear our connection plans continue to support your students' goals and milestones. We understand that configurability can increase ramp-up time, but it's good to know the support you received along the way helped to create strong results and enable you to continue serving your students successfully. -The Chronus Team

The system is intuitive, which is helpful when working with individuals with varying levels of technical experience.

Everything that I have thought of or suggested for improvements, they have either developed or are in the process of developing.

Thank you for the feedback! We're glad we've been able to meet your needs and evolve the product alongside your program as it continues to grow and scale.

The software is very easy to use and provides a lot of structure for your programs. There are a lot of mechanisms built in to take the day to day administrative duties out of program management. There are great features that allow for you to measure the program's engagement levels across participants. The system has a great streamlined design that is very intuitive, yet complex enough to make mentoring connection matching sophisticated and smart.

There are some great reports built into the system that allow users to gauge the overall health of the program. I would love it if there could be a bit more flexibility with the design.