Chronus Reviews

Implementation Team was amazing. Matching works well - only used admin match so far, excited to use AI match.

Biggest challenges for implementing Chronus were on our end, internally.

Hi Jeff, thank you for your positive review of Chronus! We're thrilled to hear that our implementation team was able to provide you with amazing support. We're also glad that the matching feature is working well for you. We understand that implementing new software can sometimes come with internal challenges, but we're here to assist you every step of the way. If you have any questions or need further assistance, please don't hesitate to reach out to us. Thank you again for choosing Chronus!

My team and I enjoy how customizable the tool is and how helpful Chronus's Customer Success Managers have been in making sure we succeed with the system.

The software is a bit clunky. As an admin it can be difficult finding the right field/feature as there are several areas to look. Also, the matching algorithm seems a bit off.

Hi Stacy, thank you for taking the time to leave us a review. We're thrilled to hear that you and your team are enjoying the customizability of our tool and the support provided by our Customer Success Managers. We appreciate your feedback regarding the software's clunkiness and matching algorithm, as we're always striving to improve our product. We'll definitely take your comments into consideration as we continue to enhance the user experience. If you have any further suggestions or questions, please don't hesitate to reach out to us. Thank you again for choosing Chronus!

The platform is user friendly and the analytics are really powerful. The support received from the Customer Success team is very impressive. Our customer success rep is very responsive, detail oriented and a true expert on the software and capabilities.

A few challenges with integration to other products but likely more on our end than Chronus.

Jessica, thank you for your review! We're glad to hear that you find the software to be user friendly. We hope the analytics you're getting is helping you make better decisions around your program. Thank you for your feedback about integrations. We're always looking for ways to streamline work processes so making sure it works with other tools is important to us.

The software is customized for mentoring relationships and has a lot of functionality. There are many different tools you can add or subtract, depending on how you want your mentoring relationships to look for your users.

It can be a little clunky and there are bugs that come up.

Lauren, it's good to hear the functionality is meeting the needs of your mentoring culture. We're glad the Chronus support team has been able to assist you with any hurdles you've encountered in your program or platform. Our Product and Engineering team is continually working to make the work within the platform seamless and efficient. Thank you for taking the time to provide valuable feedback.

The software virtual conference features has been huge added bonus specially during the pandemic social distancing.

It software is user friendly and also I give kudos to the brain behind it, the entire team at chronus are amazing with good and essential customer service. I say well done.

Software is very intuitive. As the Administrator I was delighted (and relieved) to see all the tools are in place - I only needed to customize them to be relevant to our end-users/industry. The editing tools are very easy to use - no IT experience necessary. To quote one of my beta testers, "Chronus thought of everything!" Also, the downloadable App is wonderful and we found no issues - very efficient option,

It can be somewhat overwhelming - all the resources available (which is a good thing) can be somewhat daunting for the end-user. A Cheat Sheet providing the minimum "how to" would be ideal along with a quick 5-10 minute video for those who won't read all the helpful resources.

Kristine, we're glad you've found the platform intuitive to your organization's needs. We've enjoyed the partnership we've been able to create and look forward to the continued growth of your program. Thanks for the feedback on the resources. We're always looking to improve the style and manner in which we serve up our mentoring expertise.

The most substantive value in mentoring (or coaching) can be found in the dynamics of the relationship. As such, the most labor intensive, but critical step, is creating this relationship. The Matching Algorithm and the flexibility to tailor the weighting of the various criteria is highly effective in guiding the participants to the relationship that would be most suitable. The assumption, of course, is that people complete their profiles honestly and not how "they imagine others would want them to answer."

Organizational elements. We would like the capability for alphabetical sorting in all areas/functions, we would like the system to retain the mentoring ranking preference once submitted (for ease of reference) by the mentee, we would like an archive functionality for surveys of previous time periods, we would like more functionality for attaining data segments from the Executive Dashboard (aka survey and data from a single track rather than all licensed users).

CJ, we're glad to hear the configurability of the matching process is meeting your criteria for successful mentoring. Thank you for highlighting the areas you see for continued optimization, and your CSM is working to elevate these desired adjustments.

The platform allows for skills transfer from mentors to mentees by sharing information and ideas from each party. It provides a resource library, where participants can utilise to enhance their mentorship relationship. In the case where a tripartite relationship is required, the platform has a useful feature called circles where the different parties can interact and share information.

Inclusion of a communication tool would be useful e.g. integration with zoom for live interactions between the mentors and mentees would enhance the mentorship experience of participants.

Thanks Kelvin! In-app video and chatting will be added to the tool in mid 2021. Happy mentoring!

eMentor Connect has been great to work with our IT Department for integration with our systems. We use Okta Security Software and we were able to add that as part of our sign-on process.

There have not been any issues with the software and it is easy to use.

Thanks for the great partnerships. Anonymous matching is such a great way to remove bias from the matching process, and your program is a great example of how that works. Happy mentoring!

Ease of use with the setup and the team at eMentor connect was excellent at walking me through the platform!

There was nothing that was a con about the use of this software. The team at eMentor connect was excellent at walking me through the platform!

Thanks Sarah! Happy mentoring!

The matching capability is absolutely wonderful! The system itself is easy to use and has so much functionality- it's all inclusive. This platform fits all needs- if small or large capacity of participants, this software can manage it.

n/a. There are always new ideas on how to make the platform better; and the eMentorConnect team is open to hearing ideas and implementing.

A strong relationship with our clients is a top priority for us, and this program is a great example of how investing in the partnership can impact the success of the participants. Happy mentoring!

Integration was amazingly seamless. I was very impressed with the scalability, simplicity and flexibility. The technology offered both plug and play and impressive customization.

We have not run into any dislikes or issues.

It's all about the integrations! We all get app fatigue, but integrations help us use the tools you already have to enhance your mentoring program. Happy mentoring!

Pros: Client Success Partners, Intuitive Software, High engagement, Metrics and Reporting Features, Plug and Play or customization options, matching flexibility, Multiple Program design options, Data Analystics

At launch, we did have to spend time training users. Some people adapted quicker than others. eMentor was very helpful in ensuring access to training support and materials.

The Chronus team has gone way beyond expectations with their assistance in making this program work for our membership. We've got the unusual issue of many more mentors than mentees and they've given their time and offered creative ideas to help marketing and boost numbers.

They don't offer a custom mobile application for our users.

I like that students and mentors can use this as a tool to connect and that it provides opportunities to include custom training and resources. I appreciate the ability to collect data and metrics easily!

I would like the ability to pull data points more easily.

Easy to use, visually friendly, easy to understand and navigate

TIme to time it takes long time to update information about emloyees within the company, the interface it not working 100%

The Chronus software is fantastic. It is intuitive and keeps the entire mentoring relationship in one central location making it so easy for administrators to stay abreast on the status of relationships and respond to inquiries.

I don't know that I would label this a con, but rather a preference for the ability to set-up programs with specific start and end dates verses the number of weeks or days. Also, many of the auto emails are set to send based on the number of weeks/days since the mentoring connection was made and, again, it would be nice if these communications could be scheduled for a specific date so that everyone in the program receives communications on the same day.

Chronus is easy to use and has the best support team! If I ever have an issue (even if that is issue is my own user-error), the Chronus team is always friendly and quick to help. And even better, they actually LISTEN to user feedback and work with you to make each Chronus platform specific for the needs of your group. I truly love working with the Chronus team!

I truly had to sit for a few minutes to think about this because I really don't have anything negative to say about Chronus. Thus, I'm instead going to include a wishlist item (that I just thought about). I wish the Chronus software had a video/audio chat component (like Skype or Facetime). Many of our users prefer to communicate in person, but they have to take this style of communication out of the Chronus platform. If Chronus had an audio/visual communication component, they could maintain (and track) more communication from within the platform.

-Ease of use, templates, mentoring connection plan and emails available to use to guide mentoring for participants -Easy to communicate with participants -Has multiple ways for students to request a mentor, admin match and recommend mentors to students -Open to feedback and updating product in timely manner -Customer support is a great resources to offer best practices and keep up on mentoring trends

Need better admin permission levels Search features could be improved Email system could be improved to more easily track emails/messaging to determine effectiveness

The ease of use enabled me to hit the ground running. As I have progressed with my mentees they have also found the tools useful and easy to access.

It would be helpful if the software was more intuitive to my growth as a mentor. I do not feel limited at the early stages, but there is room for improvement as I progress in aptitude.

Clean, simple interface. Easy to use & access. The UX/UI are very good. And the level of support from the Chronus team during implementation was exceptional.

Very expensive for what it is. It's certainly best in class, but it's hard to justify this kind of hit on the budget for a matching software. The biggest technical complaint is that emails about new meeting appointments come from a random Scheduling Assistant email or something like that which is not helpful & leads to these emails getting ignored. There are a few areas where it's not exactly user friendly (i.e. selecting what is surfaced to the profile summary requires many clicks). Thankfully this is mostly on the admin side, not the end use side, but still could use improvement.

Mentees and mentors in our mentoring programs appreciate the transparency offered and the ability to select their own mentoring partner. As an administrator, I value the easy customisation of mentoring tracks, the capability to recommend mentors to mentees, the ability to create a partnership plan which acts as a road map to guide each partnership through to completion and the ability to monitor partnership progress.

The software is "off-the-shelf" which comes with it's limitations. It may not suit the mentoring process flow that an organisation has in place. We have adapted our program structure and processes to work well under on Chronus.

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Great example of how our platform can "piggyback" onto training sessions and reinforce what was learned. Happy mentoring!

The ability to customize the software to fit perfectly with your personnel needs.

Haven't had any problems

We love it when participants begin their experience with our platform as new hires in an onboarding program, and continue as mentors and mentees in future programs. Happy mentoring!

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A great example of how the eMentorConnect platform can support a more structured program. We learn so much from our close relationships with program admins!