Chronus Reviews - Page 2

1. Chronus is nimble enough to grow with our program. Unlike other software vendors we considered, Chronus was able to provide the technology we needed today as young program and will want down the road as our programs grows. We can trust that as we evolve to meet the needs of our participants, our technology will easily evolve with us. 2. Chronus has been unbelievably invested in innovating ways...

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There aren't many downsides to the software. If I had to give it one criticism, I wish it would retain the metrics on users who we ultimately remove to open up seats for new users. As it is now, when a user is removed from the system, the metrics collected on that user are removed as well.

Thank you for the kind words, Ryann! We're excited to help CAMP grow and continue scaling to meet the evolving needs of your mentors and mentees. As far as retaining the data on removed users, you absolutely can while still opening up a license seat. Your Customer Success Manager will be reaching out shortly with instructions on how to do this. -The Chronus Team

We run several different mentoring programs at organization through Chronus and it offers the flexibility we need. We have different audiences, program cadences, and different ways of matching. Chronus gives us the flexibility to customize for our program needs, but also look at data consistently across all programs to measure collective impact on the organization. The matching capabilities have saved us hours of manual matching, which frees up the time of our staff who are already over committed.

For the most part I think it's great, but there is a lot of information/features in a lot of different places on the administrator side, and not always intuitive on where to go for certain administrative functions.

Hi Deirdre, Thank you for your positive review of Chronus! We're thrilled to hear that our software has been beneficial for your organization's mentoring programs. Customizability and data analysis are key features of our platform, and we're glad they have met your needs. It's great to know that the matching capabilities have saved your staff time and improved efficiency. If you ever have any suggestions or feedback, please don't hesitate to reach out to us. We appreciate your support!

That the tool is easy to use and has both a url and app for users. That we have tech support through a very engaged manager. That there are multiple features to help with keeping our matches/users engaged. The virtual conferencing feature has been a huge added bonus during social distancing. Very much enjoy that the messaging feature has the ability to include attachments.

Would like if the video conferencing feature worked in the App. Recommend that it is more visually appealing/engaging for youth programs.

Tara, thanks for your insightful feedback. We appreciate you continuing to be a collaborative partner. We'll make sure to pass this along to our Product team, as well as your Customer Success Manager, to make sure they know how you'd like to see the platform evolve.

The program was easy to customize to our needs. It is intuitive for the team to use, and has communication benchmarks in place to notify the mentors and mentees to follow up on conversations.

It's been a solid program, with great customer support.

We work hard to keep our tool intuitive - our mentors and mentees are busy and don't have time to learn a new tool every time they participate in a program. Our participants always remark on how easy it is to navigate our tool, and work with their partners. Happy mentoring!

The flexibility, customer service and customization of this software is what makes it unique to any other mentoring software on the market.

I would like to see phone/text integration with the platform so notifications can me sent to mobile devices outside of the app.

Their customer service and tech support are excellent! Any time I log a ticket, the response time is always quick. Most software vendors' tech support service is very slow, and you wait and wait for a response. I've never had a problem in getting a response from Chronus. I can honestly say that in my 30+ years of working with various software and hardware vendors, this is the best tech support service I have ever received. The matching of mentors/mentees is very easy!

It's a challenge to get end users to use the portal. They'd rather just schedule their meetings in Outlook and then use Teams to document their relationship.

Rita, we're glad to hear you've been well supported by the Chronus team. We hope you feel with Chronus, you never got it alone. Engagement in mentoring connections is first and foremost in our minds as we continue to evolve the Chronus platform, so thank you for the feedback on end user activity. We'll continue to grow the ease and accessibility of the platform for greater use.

Intelligent matching, connection plan, admin tracking, admin reporting, and ease to "invite" new members

Would like to see aggregate satisfaction scores on the admin dashboard

Thank you for your positive feedback, Michael! We're thrilled to hear that our intelligent matching, connection plan, admin tracking, admin reporting, and ease of inviting new members have been valuable to you. Your suggestion about adding aggregate satisfaction scores to the admin dashboard is duly noted, and we appreciate your input. If you have any more comments or suggestions, please don't hesitate to reach out. We're here to support your mentoring initiatives every step of the way!

I really like it from an administrative standpoint (matching and running reports). Very easy to manage and the system functions as expected.

We struggle to get users to interact with the software on a regular basis. Many users choose to schedule meetings and communicate with their mentor/mentee outside of the system

Chronus is instrumental in helping our team manage 150 mentoring relationships. It's our primary tool for communicating with our mentors/mentees and helps us identify who is/is not engaged.

We struggle with the calendar sync option. There are times we would like our mentors to be able to meet with more than one mentee at the same time - the calendar function does not allow this - which is frustrating.

We partnered with eMentorConnect to help create a circle mentoring program to meet the requests of a specific employee group that desired cross-divisional networking as well as specific knowledge and skill development. The eMentorconnect team was incredibly collaborative in helping us match the participants, design the content and implement the platform to ensure high participation. We are thrilled with the results! Engagement is high and speaks to a very thoughtfully designed program as well as platform features that are directly aligned to our goals. I highly recommend eMentorConnect.

We partnered with eMentorConnect to help create a circle mentoring program to meet the requests of a specific employee group that desired cross-divisional networking as well as specific knowledge and skill development. The eMentorconnect team was incredibly collaborative in helping us match the participants, design the content and implement the platform to ensure high participation. We are thrilled with the results! Engagement is high and speaks to a very thoughtfully designed program as well as platform features that are directly aligned to our goals. I highly recommend eMentorConnect.

Chronus is highly customisable, from the fields you want to appear in participants' profiles, to the connection plans that support participants through their mentoring relationship. This means you can easily develop a program that is totally bespoke to your clients.

There is quite a learning curve, with a lot of settings and form fields to take into consideration. Some of them have a major impact on the operation of a program, which you may not realise until you experience it. However, the support and advice is excellent and very effectively accelerates this learning curve.

Michael, It's been great to have worked with you throughout several different mentoring programs so far! We're glad to hear our connection plans continue to support your students' goals and milestones. We understand that configurability can increase ramp-up time, but it's good to know the support you received along the way helped to create strong results and enable you to continue serving your students successfully. -The Chronus Team

The system is intuitive, which is helpful when working with individuals with varying levels of technical experience.

Everything that I have thought of or suggested for improvements, they have either developed or are in the process of developing.

Thank you for the feedback! We're glad we've been able to meet your needs and evolve the product alongside your program as it continues to grow and scale.

The matching algorithm is great - lots of customization

Everything else is terrible. The entire user interface was not user friendly, we were locked into a 3 year contract with small useless improvements on Chronus side of the user interface, none of our employees used the platform because it was so bad.

The site is extremely user friendly for the administrator, mentors and mentees. Recently, I did bench marking with other school mentor programs and Chornus was an extremely popular program. It is efficient and we are able to use the program to take our engagement with alumni and community members a step further. Also the support time is incredible - kind, knowledgeable and responsive. I appreciate all their hard work.

I have had incidents where mentor or mentees have had trouble with their user name and passwords. They were able to email the help desk and resolve the issue quickly.

easy to use, innovative, fun, and makes the administrative burden of mentoring no longer an issue.

There was not anything I did not like. The product is easy to use and makes sense for our business.

The software is very easy to use and provides a lot of structure for your programs. There are a lot of mechanisms built in to take the day to day administrative duties out of program management. There are great features that allow for you to measure the program's engagement levels across participants. The system has a great streamlined design that is very intuitive, yet complex enough to make mentoring connection matching sophisticated and smart.

There are some great reports built into the system that allow users to gauge the overall health of the program. I would love it if there could be a bit more flexibility with the design.

The eMentor team was incredibly collaborative in helping us design and implement the platform as an integral part of our program. It motivated our members to stay engaged in between meetings through customized content, which not only reinforced our leadership topics, but also offered an incredibly easy way for members to stay connected and support each other in their day-to-day. The eMentorConnect...

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Users can struggle to remember how to access software. Need to provide on-going user training and eMentor Connect delivers upon this need to ensure task completion.

A great example of how mentoring circles can empower a group!

What was most helpful was the unbiased "matching" of sponsors with their protégés. Also, it is very helpful to utilize the tracking of the "matches," their goals and the automated surveys.

As I am not an IT guru, there is a heavy lift on getting the software up and running, but the team at Chronus was always ready to assist our IT team to ensure a successful global roll out.

Eileen, we're honored to be a partner in your DEI strategy at EMD Serono, and glad the platform's configurability allowed you to create an inclusive matching process for your program. Thank you for the feedback. We'll continue to support you in growing and automating the program, while aiming to improve and streamline our implementation process.

Chronus is an easy-to-use, cloud-based mentoring solution, used to increase employee engagement. The system will match mentors with mentees, then has a pre-loaded communication and report system that enables the admin to view progress. The pre-loaded communications can be totally customizable. As a marketing tech executive, and not in HR, this mentoring UX is extremely intuitive from both an end-user perspective and an admin perspective. We launched 01/2018, and the first mentoring class has provided positive feedback regarding this program. The launch team support completely exceeded expectations from a customer service perspective. The team was engaging, supportive, and provided great use cases during the initial discussions.

I have not had any cons to the software throughout the entire process. From demo, to the contract process, then to set-up and launch, everything has been stellar.

Thank you for the stellar feedback! So glad we've been able to assist you in building a robust program that's meeting your needs and objectives.

I appreciate the features such as customizable profiles, mentoring connection plan, survey and reporting capability. I love the user interface and it is very easy to navigate.

I would like to see more ways to integrate this into software programs we use such as MS Outlook calendar.

Thank you for the kind words of appreciation! We're pleased to work with you as you continue to grow your program offerings. We do have new meeting functionality we are currently rolling out to programs that should provide better calendar integration for a smoother experience. Our Customer Success Managers will be getting in touch with program managers for further information and implementation. We hope these feature evolutions continue to provide you an easy-to-use solution for greater mentoring impact. -The Chronus Team

Our organization has a robust mentoring culture, but it was not reaching as many people as we wanted or demand dictated. eMC is allowing us to expand our reach within the organization. Our previous mentoring was manually tracked and our mentoring resources were not well-organized or centralized.

As we are just getting started with wider particpation, we have no real cons to report at this time.

Kudos to great mentoring cultures!

The data insights are really helpful for us to make decisions.

The mentors are not able to see their matching % with the available mentees.

Hi Anna, thank you for your positive review of Chronus! We're glad to hear that you find our system intuitive and easy to use. We appreciate your feedback about the mentors not being able to see their matching percentage with available mentees. We are constantly working on improving our platform, and your input helps us prioritize our development efforts. If you have any further suggestions or questions, please don't hesitate to reach out to us. Thank you again for choosing Chronus!

Our technical help, [SENSITIVE CONTENT HIDDEN], is fantastic and is able to answer any questions we may have. Although the software is fairly easy to use, we have run into snags this year with our pilot (due to COVID-19), so [SENSITIVE CONTENT HIDDEN] has been there to help us create surveys and additional connection plans that work best with our users.

The software is slightly confusing to use upon setup, but Chronus will provide appropriate support.

Amy, thank you for continuing to be a great mentoring collaborator. We're glad our Customer Success team has been able to help you circumvent challenges and launch your pilot successfully. As your mentoring partner, we are continuing to work to evolve our platform to meet your program's criteria and desired experience.