Chronus Reviews

Pros
There were two things we were looking for in an online mentorship program…1) integration with our single sign-on (such that our members can use their member login and password) and 2) automated matching for mentors and mentee. The Chronus system fulfills these requirements very well. It is critical that our mentorship program is a significant benefit of membership and that logging in should be simple and easy. We also have a complex membership consisting of trainees interested in many different areas, as well as members that are generalists and subspecialists, from a variety of practice settings and a variety of interests and experiences. The platform itself is very intuitive and the Chronus staff continues to be responsive to needs for assistance or training. They also present an amazing arsenal of online tools and resources that train our staff and educate our members on the varying capabilities of the system. The reporting functionality is robust and very easy to use. The pre-established reports are incredibly useful. The forums within the platform have helped us develop an online community of our mentorship program participants. This aspect of the program continues to reinforce mentorship activity, idea sharing, and ultimately adds to the member value. We have been utilizing Chronus for our online mentorship program since October of 2014. We continue to be impressed by their receptive updates to the product and how they truly listen to their customers.

Cons
The only con we have with the platform is the inability to track those mentors/mentees that take the relationship outside of the program (e.g. don’t utilize the timeline tasks and/or messaging features). We can get some of this data by surveying our mentors/mentees; however, I’m not sure there is anything that can be done about this from the Chronus perspective. Another limitation we have found is that currently users are not able to switch between mentee and mentor roles on their own; it has to be done by the administrator.

Rating breakdown

Likelihood to recommend: 10/10

Pros
1. Chronus is nimble enough to grow with our program. Unlike other software vendors we considered, Chronus was able to provide the technology we needed today as young program and will want down the road as our programs grows. We can trust that as we evolve to meet the needs of our participants, our technology will easily evolve with us. 2. Chronus has been unbelievably invested in innovating ways to adapt the technology platform to accommodate the unique work flow of our mentoring program. It has been fantastic to move to a technology platform without having to give up the personal, unique touches our program prides itself on providing our users. Our program doesn't 'fit the mold of most corporate mentoring programs and Chronus has been able to adapt their technology, problem solve, and develop creative ways for our work flow to be successful in a software based paradigm. 3. From day one, Chronus has felt like a partner to our program not just a vendor. We have a dedicated team of people who have taken the time to actually understand our program; its goals, its operations, etc and our Chronus team is as invested in our program's success as we are. They ask the right questions, provide valuable suggestions and insights, and genuinely seem to take an interest in making our program better.

Cons
There aren't many downsides to the software. If I had to give it one criticism, I wish it would retain the metrics on users who we ultimately remove to open up seats for new users. As it is now, when a user is removed from the system, the metrics collected on that user are removed as well.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What was most helpful was the unbiased "matching" of sponsors with their protégés. Also, it is very helpful to utilize the tracking of the "matches," their goals and the automated surveys.

Cons
As I am not an IT guru, there is a heavy lift on getting the software up and running, but the team at Chronus was always ready to assist our IT team to ensure a successful global roll out.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Quick and easy to use on the go. Messaging service and notifications through the app works well. It's also user friendly with a clean UI.

Cons
The mobile app could use some help. It runs slow on my phone. The software is also lacking some features of other competitor products.

Rating breakdown

Likelihood to recommend: 7/10

Pros
The flexibility, customer service and customization of this software is what makes it unique to any other mentoring software on the market.

Cons
I would like to see phone/text integration with the platform so notifications can me sent to mobile devices outside of the app.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Chronus is highly customisable, from the fields you want to appear in participants' profiles, to the connection plans that support participants through their mentoring relationship. This means you can easily develop a program that is totally bespoke to your clients.

Cons
There is quite a learning curve, with a lot of settings and form fields to take into consideration. Some of them have a major impact on the operation of a program, which you may not realise until you experience it. However, the support and advice is excellent and very effectively accelerates this learning curve.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The site is extremely user friendly for the administrator, mentors and mentees. Recently, I did bench marking with other school mentor programs and Chornus was an extremely popular program. It is efficient and we are able to use the program to take our engagement with alumni and community members a step further. Also the support time is incredible - kind, knowledgeable and responsive. I appreciate all their hard work.

Cons
I have had incidents where mentor or mentees have had trouble with their user name and passwords. They were able to email the help desk and resolve the issue quickly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
easy to use, innovative, fun, and makes the administrative burden of mentoring no longer an issue.

Cons
There was not anything I did not like. The product is easy to use and makes sense for our business.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Huge capacity to scale to 1000's of people. Lots of control on the types of Mentoring Partnerships you can set up. Visibility into how partnerships are progressing over time. Ability to measure almost anything as the partnerships mature. Numerous options to customize the front facing screens to our internal customers.

Cons
Patchy alignment to our internal Corporate Outlook in terms of scheduling mentoring sessions. Can have a high learning curve to set up - but their customer servicing is very responsive.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The Chronus software is fantastic. It is intuitive and keeps the entire mentoring relationship in one central location making it so easy for administrators to stay abreast on the status of relationships and respond to inquiries.

Cons
I don't know that I would label this a con, but rather a preference for the ability to set-up programs with specific start and end dates verses the number of weeks or days. Also, many of the auto emails are set to send based on the number of weeks/days since the mentoring connection was made and, again, it would be nice if these communications could be scheduled for a specific date so that everyone in the program receives communications on the same day.

Rating breakdown

Likelihood to recommend: 10/10

Pros
-Ease of use, templates, mentoring connection plan and emails available to use to guide mentoring for participants -Easy to communicate with participants -Has multiple ways for students to request a mentor, admin match and recommend mentors to students -Open to feedback and updating product in timely manner -Customer support is a great resources to offer best practices and keep up on mentoring trends

Cons
Need better admin permission levels Search features could be improved Email system could be improved to more easily track emails/messaging to determine effectiveness

Rating breakdown

Likelihood to recommend: 10/10

Pros
Mentees and mentors in our mentoring programs appreciate the transparency offered and the ability to select their own mentoring partner. As an administrator, I value the easy customisation of mentoring tracks, the capability to recommend mentors to mentees, the ability to create a partnership plan which acts as a road map to guide each partnership through to completion and the ability to monitor partnership progress.

Cons
The software is "off-the-shelf" which comes with it's limitations. It may not suit the mentoring process flow that an organisation has in place. We have adapted our program structure and processes to work well under on Chronus.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Chronus is easy to use and has the best support team! If I ever have an issue (even if that is issue is my own user-error), the Chronus team is always friendly and quick to help. And even better, they actually LISTEN to user feedback and work with you to make each Chronus platform specific for the needs of your group. I truly love working with the Chronus team!

Cons
I truly had to sit for a few minutes to think about this because I really don't have anything negative to say about Chronus. Thus, I'm instead going to include a wishlist item (that I just thought about). I wish the Chronus software had a video/audio chat component (like Skype or Facetime). Many of our users prefer to communicate in person, but they have to take this style of communication out of the Chronus platform. If Chronus had an audio/visual communication component, they could maintain (and track) more communication from within the platform.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The system is intuitive, which is helpful when working with individuals with varying levels of technical experience.

Cons
Everything that I have thought of or suggested for improvements, they have either developed or are in the process of developing.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The software is very easy to use and provides a lot of structure for your programs. There are a lot of mechanisms built in to take the day to day administrative duties out of program management. There are great features that allow for you to measure the program's engagement levels across participants. The system has a great streamlined design that is very intuitive, yet complex enough to make mentoring connection matching sophisticated and smart.

Cons
There are some great reports built into the system that allow users to gauge the overall health of the program. I would love it if there could be a bit more flexibility with the design.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Chronus is an easy-to-use, cloud-based mentoring solution, used to increase employee engagement. The system will match mentors with mentees, then has a pre-loaded communication and report system that enables the admin to view progress. The pre-loaded communications can be totally customizable. As a marketing tech executive, and not in HR, this mentoring UX is extremely intuitive from both an end-user perspective and an admin perspective. We launched 01/2018, and the first mentoring class has provided positive feedback regarding this program. The launch team support completely exceeded expectations from a customer service perspective. The team was engaging, supportive, and provided great use cases during the initial discussions.

Cons
I have not had any cons to the software throughout the entire process. From demo, to the contract process, then to set-up and launch, everything has been stellar.

Rating breakdown

Pros
I appreciate the features such as customizable profiles, mentoring connection plan, survey and reporting capability. I love the user interface and it is very easy to navigate.

Cons
I would like to see more ways to integrate this into software programs we use such as MS Outlook calendar.

Rating breakdown

Rating breakdown

Pros
Pretty easy to customize, communicate with participants, see data at a glance, and, of course, pair mentees with mentors. Chronus team is responsive, knowledgeable, professional, and patient with questions.

Cons
Support site is a little clunky and I've struggled to find what I'm looking for at times in the keyword search.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like that students and mentors can use this as a tool to connect and that it provides opportunities to include custom training and resources. I appreciate the ability to collect data and metrics easily!

Cons
I would like the ability to pull data points more easily.

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Pros
I like the fact that as an administrator I can update nearly everything myself without relying on our IT Department.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Simple, intuitive, powerful, scalable, effective.

Cons
Can't think of much I don't like. Some of the admin functionality is a mystery.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The Chronus team has gone way beyond expectations with their assistance in making this program work for our membership. We've got the unusual issue of many more mentors than mentees and they've given their time and offered creative ideas to help marketing and boost numbers.

Cons
They don't offer a custom mobile application for our users.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that when new features are released it really adds to the already easy to use system. We always have head great customer service

Cons
Let us inactivate drop down choices!!!!!

Rating breakdown

Likelihood to recommend: 9/10