Chronus Reviews - Page 2

We were able to dramatically increase the capacity for participation in our mentorship programs through the ease of matching and communications provided by Chronus.

The program is on the expensive end and it took a while to get buy-in for broader implementation. Getting set-up on the platform can take longer and require a few more coding skills than expected and there are so many functions that sometimes it can be overwhelming to track everything.

That the tool is easy to use and has both a url and app for users. That we have tech support through a very engaged manager. That there are multiple features to help with keeping our matches/users engaged. The virtual conferencing feature has been a huge added bonus during social distancing. Very much enjoy that the messaging feature has the ability to include attachments.

Would like if the video conferencing feature worked in the App. Recommend that it is more visually appealing/engaging for youth programs.

Tara, thanks for your insightful feedback. We appreciate you continuing to be a collaborative partner. We'll make sure to pass this along to our Product team, as well as your Customer Success Manager, to make sure they know how you'd like to see the platform evolve.

The program was easy to customize to our needs. It is intuitive for the team to use, and has communication benchmarks in place to notify the mentors and mentees to follow up on conversations.

It's been a solid program, with great customer support.

We work hard to keep our tool intuitive - our mentors and mentees are busy and don't have time to learn a new tool every time they participate in a program. Our participants always remark on how easy it is to navigate our tool, and work with their partners. Happy mentoring!

The flexibility, customer service and customization of this software is what makes it unique to any other mentoring software on the market.

I would like to see phone/text integration with the platform so notifications can me sent to mobile devices outside of the app.

-Ease of use, templates, mentoring connection plan and emails available to use to guide mentoring for participants -Easy to communicate with participants -Has multiple ways for students to request a mentor, admin match and recommend mentors to students -Open to feedback and updating product in timely manner -Customer support is a great resources to offer best practices and keep up on mentoring trends

Need better admin permission levels Search features could be improved Email system could be improved to more easily track emails/messaging to determine effectiveness

Their customer service and tech support are excellent! Any time I log a ticket, the response time is always quick. Most software vendors' tech support service is very slow, and you wait and wait for a response. I've never had a problem in getting a response from Chronus. I can honestly say that in my 30+ years of working with various software and hardware vendors, this is the best tech support service I have ever received. The matching of mentors/mentees is very easy!

It's a challenge to get end users to use the portal. They'd rather just schedule their meetings in Outlook and then use Teams to document their relationship.

Rita, we're glad to hear you've been well supported by the Chronus team. We hope you feel with Chronus, you never got it alone. Engagement in mentoring connections is first and foremost in our minds as we continue to evolve the Chronus platform, so thank you for the feedback on end user activity. We'll continue to grow the ease and accessibility of the platform for greater use.

Mentees and mentors in our mentoring programs appreciate the transparency offered and the ability to select their own mentoring partner. As an administrator, I value the easy customisation of mentoring tracks, the capability to recommend mentors to mentees, the ability to create a partnership plan which acts as a road map to guide each partnership through to completion and the ability to monitor partnership progress.

The software is "off-the-shelf" which comes with it's limitations. It may not suit the mentoring process flow that an organisation has in place. We have adapted our program structure and processes to work well under on Chronus.

We run several different mentoring programs at organization through Chronus and it offers the flexibility we need. We have different audiences, program cadences, and different ways of matching. Chronus gives us the flexibility to customize for our program needs, but also look at data consistently across all programs to measure collective impact on the organization. The matching capabilities have saved us hours of manual matching, which frees up the time of our staff who are already over committed.

For the most part I think it's great, but there is a lot of information/features in a lot of different places on the administrator side, and not always intuitive on where to go for certain administrative functions.

We partnered with eMentorConnect to help create a circle mentoring program to meet the requests of a specific employee group that desired cross-divisional networking as well as specific knowledge and skill development. The eMentorconnect team was incredibly collaborative in helping us match the participants, design the content and implement the platform to ensure high participation. We are thrilled with the results! Engagement is high and speaks to a very thoughtfully designed program as well as platform features that are directly aligned to our goals. I highly recommend eMentorConnect.

We partnered with eMentorConnect to help create a circle mentoring program to meet the requests of a specific employee group that desired cross-divisional networking as well as specific knowledge and skill development. The eMentorconnect team was incredibly collaborative in helping us match the participants, design the content and implement the platform to ensure high participation. We are thrilled with the results! Engagement is high and speaks to a very thoughtfully designed program as well as platform features that are directly aligned to our goals. I highly recommend eMentorConnect.

Chronus is highly customisable, from the fields you want to appear in participants' profiles, to the connection plans that support participants through their mentoring relationship. This means you can easily develop a program that is totally bespoke to your clients.

There is quite a learning curve, with a lot of settings and form fields to take into consideration. Some of them have a major impact on the operation of a program, which you may not realise until you experience it. However, the support and advice is excellent and very effectively accelerates this learning curve.

Michael, It's been great to have worked with you throughout several different mentoring programs so far! We're glad to hear our connection plans continue to support your students' goals and milestones. We understand that configurability can increase ramp-up time, but it's good to know the support you received along the way helped to create strong results and enable you to continue serving your students successfully. -The Chronus Team

The site is extremely user friendly for the administrator, mentors and mentees. Recently, I did bench marking with other school mentor programs and Chornus was an extremely popular program. It is efficient and we are able to use the program to take our engagement with alumni and community members a step further. Also the support time is incredible - kind, knowledgeable and responsive. I appreciate all their hard work.

I have had incidents where mentor or mentees have had trouble with their user name and passwords. They were able to email the help desk and resolve the issue quickly.

easy to use, innovative, fun, and makes the administrative burden of mentoring no longer an issue.

There was not anything I did not like. The product is easy to use and makes sense for our business.

The software is very easy to use and provides a lot of structure for your programs. There are a lot of mechanisms built in to take the day to day administrative duties out of program management. There are great features that allow for you to measure the program's engagement levels across participants. The system has a great streamlined design that is very intuitive, yet complex enough to make mentoring connection matching sophisticated and smart.

There are some great reports built into the system that allow users to gauge the overall health of the program. I would love it if there could be a bit more flexibility with the design.

The eMentor team was incredibly collaborative in helping us design and implement the platform as an integral part of our program. It motivated our members to stay engaged in between meetings through customized content, which not only reinforced our leadership topics, but also offered an incredibly easy way for members to stay connected and support each other in their day-to-day. The eMentorConnect...

Read more

Users can struggle to remember how to access software. Need to provide on-going user training and eMentor Connect delivers upon this need to ensure task completion.

A great example of how mentoring circles can empower a group!

Chronus is an easy-to-use, cloud-based mentoring solution, used to increase employee engagement. The system will match mentors with mentees, then has a pre-loaded communication and report system that enables the admin to view progress. The pre-loaded communications can be totally customizable. As a marketing tech executive, and not in HR, this mentoring UX is extremely intuitive from both an end-user perspective and an admin perspective. We launched 01/2018, and the first mentoring class has provided positive feedback regarding this program. The launch team support completely exceeded expectations from a customer service perspective. The team was engaging, supportive, and provided great use cases during the initial discussions.

I have not had any cons to the software throughout the entire process. From demo, to the contract process, then to set-up and launch, everything has been stellar.

Thank you for the stellar feedback! So glad we've been able to assist you in building a robust program that's meeting your needs and objectives.

Intelligent matching, connection plan, admin tracking, admin reporting, and ease to "invite" new members

Would like to see aggregate satisfaction scores on the admin dashboard

Our organization has a robust mentoring culture, but it was not reaching as many people as we wanted or demand dictated. eMC is allowing us to expand our reach within the organization. Our previous mentoring was manually tracked and our mentoring resources were not well-organized or centralized.

As we are just getting started with wider particpation, we have no real cons to report at this time.

Kudos to great mentoring cultures!

I appreciate the features such as customizable profiles, mentoring connection plan, survey and reporting capability. I love the user interface and it is very easy to navigate.

I would like to see more ways to integrate this into software programs we use such as MS Outlook calendar.

Thank you for the kind words of appreciation! We're pleased to work with you as you continue to grow your program offerings. We do have new meeting functionality we are currently rolling out to programs that should provide better calendar integration for a smoother experience. Our Customer Success Managers will be getting in touch with program managers for further information and implementation. We hope these feature evolutions continue to provide you an easy-to-use solution for greater mentoring impact. -The Chronus Team

No pros were added to this review

No cons were added to this review

Great example of how our platform can "piggyback" onto training sessions and reinforce what was learned. Happy mentoring!

The platform does a fantastic job of matching participants, providing resources to guide the connection, and measuring satisfaction

Some features were just less valuable, like scheduling meetings.

Joe, we're glad to hear you've felt well prepared in designing and implementing your mentoring program with the help of the Chronus team and our mentoring expertise. We're excited to see the impact your program will have. Thank you for the feedback. We are constantly learning where the platform is adding the right value, and insight from our customers is a main component of this as we continue to evolve the platform.

Pros: Client Success Partners, Intuitive Software, High engagement, Metrics and Reporting Features, Plug and Play or customization options, matching flexibility, Multiple Program design options, Data Analystics

At launch, we did have to spend time training users. Some people adapted quicker than others. eMentor was very helpful in ensuring access to training support and materials.

No pros were added to this review

No cons were added to this review

A great example of how the eMentorConnect platform can support a more structured program. We learn so much from our close relationships with program admins!

Huge capacity to scale to 1000's of people. Lots of control on the types of Mentoring Partnerships you can set up. Visibility into how partnerships are progressing over time. Ability to measure almost anything as the partnerships mature. Numerous options to customize the front facing screens to our internal customers.

Patchy alignment to our internal Corporate Outlook in terms of scheduling mentoring sessions. Can have a high learning curve to set up - but their customer servicing is very responsive.