Ciphr Reviews

Tech support are fantastic - all issues are resolved within 24 hours and the teams knowledge is incredible. The on-boarding functionality that we have recently launched for all new joiners have proved to be incredibly valuable and really helping to start their journey with us once they have have been recruited. System is super easy to use and if you are looking to have a system that when pulled out of the box can do everything you need it to but can be customised as and when you need then look no further.

Reporting can be complicated if you aren't an Excel whizz but the training that is offered can help minimise this.

Thanks for your review Claire, it's great to hear your thoughts and that CIPHR's having such a positive impact within Zoopla! The CIPHR team

From the sales talk everything looked perfect. It was only when it came to the post implementation stage that we realised what wasn't included or was an additional cost. This has limited our use of the system. Help desk are generally good and supportive although a little slow on responding with a final solution.

The costs as everything seems to be an additional module with an extra cost. Not a great experience with 2 different account managers

Thank you for taking the time to leave a review. We're sorry to hear that you have concerns about the costings for additional products and, having spoken to your Account Manager, we understand that you are currently in dialogue regarding this. Due to internal promotions and role changes it is sometimes unavoidable that a new Account Manager is assigned to a customer. We're committed to providing the best possible service to our customers, therefore please feel free to get in touch should you wish to discuss further.

End users lover it. Browser based, cloud based. Access on or off site. Access on mobile devices. Very easy to use.

Slow. HR have to access via a remote desktop connection to a CIPHR data centre machine which runs very slowly. You have to wait for screens to refresh. Think modem days! :)

It provides a great system for our needs. It does not have every bell and whistle that some systems suggest / sell off but it does everything it says it will time and time again.

Can take a little time to understand how the system drives data, if you are not a database person, but once you master this the rest is all easy from there. Has streamlined our processes and led to us achieving self service in no time at all.

Great, intuitive product with outstanding support.

Although all feedback I gave CipHR was acted upon, there was at times a little too much reliance on personal relationships between the support team and client (my team).

Thank you for your review regarding CIPHR, we really appreciate your time and look forward to working with you again in the future! The CIPHR team

The product is easy to use, with plenty of available training. Ongoing support is good and readily available via either phone, email, or support portal.

Whilst it can deal with multiple roles for an employee, it didn't quite meet up to our expectations. We would have benefited from clearer information from the outset regarding its capabilities/functioning in this respect.

Thanks for your review Andrea, we really appreciate your feedback. If there's anything we can do to assist with the multiple role query please do let us know. The CIPHR team

Easy to use and understand. Functionality of the system and the help and advice you receive from the whole team

The creation of your own reports - it is not always easy to understand where to find the inforamtion you wish to extract from the system which can slow you down however the support line is only a phone call away and they are always very helpful.

User friendly system, adaptable and can grow/ develop with the business. Ideal for businesses that may not have the IT infrastructure in place and who would require Computers in Personnel to host the system.

I think it would always be the cost, even if it's competitively priced!

Customer service Ease of use Implementation support Training options for the system Ability to host Ciphr if necessary.

Costs, business are always looking for savings.

Available any time Great support Fast implementation

No cons were added to this review

System - easy to use and if you are a busy HR team like most and need something that is out of the box but customisable when you need it to be then this is the system to use. Vendor - Fantastic support from the Tech Support team but also from our Account Manager, no problem is too big or small and always resolve the issue within 24 hrs

Reporting can be complicated if you aren't an Excel whizz however training is provided to help make it less painful.

CIPHR are great & offer easy access support via an online helpdesk & a phone line. During the set up process we also had several sessions with our own consultant ensuring we had the system working the way we wanted it to. The product is great - we have been able to adapt fields to hold pertinent data & the reporting functions are great. Self service section is easy even for non computer users.

You need a different user name & password for every different CIPHR product unless you pay extra for another level of security that logs you into all at once. Be prepared to have a list!

The ease of report generation and the vast array of reports that can be tailored to the business needs. It gives a great visibility of terms and conditions across all business units and varying sites. The support from our Account Manager is fantastic and she is extremely knowledgeable about the product. The mobile function is great for employees and managers who work remotely.

The internal forms can sometimes be restrictive in flexibility and in terms of who can add narrative but this can be worked around. All issues can be solved but there is nearly always a cost hence 'work around' are sort.

The system is intuitive and easy to use. We were able to have secure single sign on using certificates. Both IT and support staff are friendly to deal with.

IT and support seem to be different functions and server migration didn't come under support.

Easy to use, great for streamlining processes and brilliant report writing system/statistical analysis.

Currently unable to recognise complex shift patterns. This is not a problem but does impact absence statistics.

Being able to download reports into excel. I use reports a lot in my role and find this function very useful.

I really don't dislike anything about this product

No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review