SafeHR Reviews - Pros & Cons, Ratings & more

Rippling

BambooHR

Deel

We focus on providing simple, powerful and easy to use software that makes day to day HR and payroll admin a breeze.

SafeHR

Web-based

Operations Director

The software is in a very easy to read format, well laid out with each part easy to access. The ability to switch between team members to update records and save documents is simple and user friendly.

Executive Assistant

Straight forward and easy to set up and maintain. Customer service is outstanding most specifically from Ike and Jade, their prompt responses and action to all of our queries.

Freelance Managing Director

Having a complete set of legally compliant documents which can be adapted to fit our needs is an important, reassuring benefit.

HR Director

A fantastic support to our business, excellent support provided by the Citrus team.

Director

This software will really assist our HR processes and I am pleased with the features and quality.

Finance Manager

Easy to use and support staff were fantastic at setting company up and very patient with my queries.

Accounts and Operations Manager

It is easy to navigate through and there are a lot of useful information on there that can be accessed.

Community manager

It's exceptionally easy to use, and whilst I'm not yet using all the features as I'm very small (only 3 employees so far), I am happy that it does all the things we will need it to do in the future.

Office Manager and Founder Support

Other than that there's nothing I can think of that is missing.

Sustainability Lead

Great support service - clear, friendly and efficient.

The simplicity of the software and the value for money. I also like the amount of features within the system.

Direrctor

It's easy to use and comprehensive, with HR support and advice behind the scenes. Response to support is quick and thorough.

Integral to how we run our small company's HR - easy to use, saving significant time and money.

Chief Executive Officer

You do have to monitor if annual leave allowances are correct. Sometimes there can be a glitch in the system and incorrect balances are shown.

Office & Marketing Manager

Somethings are still in development and a few teething problems. There are a few items that need to be tweaked to make them work how we'd like them to.

Office Manager

Citrus HR are unable to amend  the system, when requested by their client but sell the product as 'we can make the system suit your organisation and change settings accordingly' This is NOT TRUE.

Integral to how we run our small company's HR - easy to use, saving significant time and money

A very useful HR software but needs refinement 

Difficult and challenging 

Great support service - clear, friendly and efficient!

Highly recommend!

Hi Anna

Thank you so much for your great review. So glad that you are enjoying using the system. We'd love your feedback on what you'd like to be able to do with the employee handbook layout so we can pass it onto the product team! If you'd be happy to share, please email shrsoftware@alcumus.com with your thoughts! 

Thanks for continuing to use SafeHR!

Prior to using CitrusHR, we outsourced our HR and payroll function under a SLA.  Although this worked well, we were given 3 months notice as it came up for renewal.  With their assistance, we considered a number of different options including Citrus HR.  The information provided was much more about how the system worked and what it could do for us, and much less about selling us a product - the pricing structure was also very clear.  CitrusHR took time to consider what we were saying we needed, and supported us to transition to the system.  Our [sensitive content hidden] uses it to link to Xero for payroll and to confirm deductions and adjustments linked to SSP, pensions contributions etc.  Staff have adapted to the AL booking system, and the process for managing and monitoring other leave (sick leave; parental leave etc) is simple.  Advice needed for specific matters arising - issuing contracts, managing flexible work requests etc is provided quickly and with recommended pro-forma letters and contracts provided.  Updated advice regarding the impact of lockdown and the need to follow government advice regarding  Covid etc were particularly helpful during the prolonged impact of the pandemic.  The recommended HR policies and procedures are clear and can be easily adapted to specific situations. Managers have found it easy to access additional advice as required for more complex HR matters arising - call backs from HR advisors are achieved quickly.

An effective system to support this vital function

Citrus online HR review

Hi Celina - thank you so much for your review. We're thrilled to hear that you got the support that you needed and are happy with the software and our customer support team! 
Thanks
citrus HR

Easy to use and a life-saver in tricky situations. 

Great HR support

Hi Helene - thank you so much for your lovely feedback. We're so glad that you find the service so beneficial. 

Thank you for your comments on the search function - we'll pass those over to the team to review. But it's great news that the help desk are so helpful and responsive :-)

From the initial sales call to the HR support & Getting the system set up, Citrus have been amazing

Easy access to our companies employee info and company documents and legal policies all in one place.

Everyone is helpful at CitrusHR however, I would prefer if we had a dedicated account Manager

Excellent support on HR advice & guidance

I love using CitrusHR. I mostly use it for HR support and I'm always bowled over by the knowledge and help given.

Brilliant Service

Hi Sheila. Thank you so much for your lovely feedback. We're so glad that you loving using citrus HR and that the team continue to impress! 

Comprehensive software backed by real people

Very good advice on tricky HR issues. Comprehensive HR documentaion 

Citrus HR Assessment

Hello Peter, thank you for your kind words. We're thrilled that you enjoy working with citrus HR and that the support is giving you everything you need!

Have already recommended Citrus to other potential users and two have ordered as far as I know! 

A great team who are very responsive and easy to work with

Easy package to use, with good features

Overall the experience has been good, the software does what we need it to.

Ease of finding out holiday info at the touch of a button

SafeHR Reviews

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