Connecteam Reviews - Page 3

The idea that one software may be enough for many employers. It has the capacity to run a small or large business. It has many features most people would not have realized they needed such as forms, a directory option, rewards, chat, and documents section.

The task manager would be even better if it had the option to change statuses like "to do" "pending" "in progress" "follow up" "complete" etc. Also another feature I would like added is a folder and list section within the task management portion. Everything else about Connecteam is amazing!

Thank you so much for your review and constructive feedback! We'll forward this information to our product team so they can take a closer look at your suggestions for the Task Manager :) Thanks again!

Once you get the hang of navigating the software, learning what does what and what affects what, it makes scheduling and timeclock tracking efficient. It does take some time getting used to (as does learning any new system) but overall, we are happy with how it has made payroll and scheduling more uniform for our company.

The most common issue we run into is the Kiosk app. Some users refuse to use the app on their phone (perfectly fine with us, we give all employees the option). When they use the kiosk, we have glitches every now and then that are very difficult to duplicate to therefore get assistance. We are certain some errors are a mix of the tablet fault and Kiosk faults. The Kiosk is used everyday at several locations.

Thank you so much for recommending Connecteam, Maddy! It's great to hear you are able to grow and scale with Connecteam and find it useful and easy to use. As for technical issues with the Kiosk app, our team always tries to help and resolve issues when needed, but as you mentioned, if they are hard to replicate and don't always happen, it is more difficult to understand what to fix :) That said, stability improvements that are being released regularly may be helpful! Either way, we're always here to help with anything, so please don't hesitate to reach out! Thanks again for your review :)

It is hard to summarize. The software covers so many different platform uses. We primarily use it for time clock features but we get so many extra possibilities presented: - tracking of incident reports- Easy communication platform for important news, updates etc. - HR tracking of skills and courses- Travel expenses- Task management- Etc-

Sometimes it is hard to find the correct way to setup a feature or function because there is a settings tab under each function.

Andres! Thank you so much for your amazing review! It's great to know you are happy with Connecteam and find it efficient for your business! Connecteam is an all-in-one platform. It means that it suppose to replace multiple tools businesses need to manage their team and have them all under one roof. What makes Connecteam different than other software, is the capability to build the app exactly to...

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The ability to have one platform for the purpose of scheduling our employees, time tracking for payroll and the ability to create reports is very important. It makes it easier for our employees. It's also a great platform to communicate with employees, to create engagement and a portal for feedback. There are so many tools available that we are just tapping into the possibilities

Some reports need to be improved such as the ability to create more customizable reports. While you can do this, not all information is available. The ability to create invoicing per job is also important. For the GEO breadcrumbs, it would be good if the system could identify possible GPS tampering by the employee (turning their phone or device into "Mock" Gps mode.

Thank you so much for your review, Ian! Most of what you've mentioned we already talk about and some of it is already on this year's roadmap, so you can expect some of the features you mentioned to roll out in the next few months :) Regardless, please keep the feedback coming! Contact us for any request or a suggestion for improvement, we're always happy to listen and learn from our customers :) Thanks again for recommending Connecteam!

The product is really to use. I love their tech support on how they handle things and guide you on how to properly set up the product. The software is fully customizable, affordable and you can contact your employees without having to call every single individual. You post some forms and our team responds, and voila! The pricing is upfront and no BS sales call to swindle you in purchasing a really expensive software.

It's online software. It had one issue of downtime for 2 hours but besides that the CEO apologized and the teams were working really hard to get the system back up and running.

Thank you so much Rufus! We're happy to have you guys onboard with Connecteam. Thank you for taking the time to write your feedback, it's highly appreciated!

Connecteam is the solution my clients have been looking for for Staff Management!

Like anything there is a learning curve and the set up of all the features does take some time - but man is it worth it!

Thank you so much for your amazing review! It's so great to hear you were able to switch from 4 different software to Connecteam's all-in-one, and that you were able to customize it to your liking and dramatically improve communications in the company :) Thanks again for sharing your experience with us! If there's anything you need, we're available at support@connecteam.com around the clock :)

The customization of almost everything made it user-friendly for our team. Also, the communication tools make it a great experience for the team.

Availability function in the Scheduler - It would be good if the users are allowed to change the Availability notifications. It seems that they get so many notifications if the Admin updates the Availability

Thanks for the amazing feedback Raquel! An easy-to-use, all-in-one solution to manage your employees is what we do! And it's great to hear that you were able to reduce the number of tools you're using, and centralize everything under one roof with Connecteam :) As for your feedback regarding the availability, we'll have a team member contacting you for more details so we can see how that can be improved. Thanks again!

Product is price/quality top notch. Its has sometimes some small bugs, but the awesome guys [SENSITIVE CONTENT HIDDEN] always fix that issue within 5 minutes. The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app! It gives a personal touch to the app

As a more new company compared to competitors the app sometimes shows some small bugs. This is quite fixed easy by the guys from their support.

Hi Dean, We appreciate you taking the time to review us! It's great to hear you're happy with the product experience of Connecteam as an all-in-one solution! It's important for us to provide a real all-in-one solution to businesses, not only from the product side of things, but also from the pricing perspective. So we're super happy to hear you're satisfied with our affordable plans and customer support. Thanks!

This program allows our security officers to use one program no matter what site they are working at. All reports are similar and the location tab allows our office to ensure officers are punching in at their site location, not from home or on the road. There is more than meets the eye with Connecteam. Having used the program roughly 2 years now, we are still learning new features and implementing them.

The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so. It would be nice to be notified immediately with any issues going on.

Hi Gerard, Thanks for the awesome feedback! We're happy to have you on board and super happy that you always find ways to scale within the product, which is what we aim for! It's great to see your team uses one platform for everything they need, and we're positive you'll adopt more solution as we have amazing all new features in our pipeline :) Thanks!

connecteam has got everything you need to manage employees which working outside the office. you can get every information you choose from you employees so its like you did the job by your own.

nothing. its great. we used it over 4 years.

Thank you so much, Tayfun! We're happy you've been with us for so long, through the ups and the downs, and grown your business with Connecteam :) Thank you for your warm feedback and recommendation!

Love the interface and its very user friendly

At this time I really can't think of anything.

Thank you so much for the amazing review, Lori! All customer-facing employees in Connecteam are no less than real Product Experts! We spend a lot of time and resources on making sure that each and every one of us knows the product, the common use-cases, the main industries our customers are from, and more! We believe that's the only way to provide our customers with an excellent product and top-notch customer service :) Receiving this acknowledgment from you is a big deal for us, so thank you! Feel free to reach out to us at any time if you have any feedback or suggestions for us :) Thanks!

speed of softwaretemplatescustomer supportnew featuresopen communication from team

costgoogle calendar automatic API update

Thank you so much for your feedback and for recommending Connecetam :)

Connecteams geolocation feature, their timeclock, and employee management system are superb, easy to use, and configure. While task management and the calendar are a little cumbersome, I believe with additional time, money, and contracts they'll be the best in the business if they aren't already.

Calendar, task management, and workflow could all use a bit of work. They feel barebones and difficult

Thank you so much for your feedback! Connecteam has been around for about 6 years now, and with more than 50,000 companies worldwide using it on a daily basis, we can promise that it's a never-ending project :) It means that we'll never stop improving Connecteam, adding more capabilities to it, and ensuring that companies of all sizes can use it for all their employee management needs. The schedule...

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It has a wide variety of features that have allowed us to move our payroll and HR to a virtual platform. Clocking in and out and tracking employee hours and location is a great feature.

It is not completely intuitive in all the areas of use, there are SO many helpful features, its hard to keep track at first. Nevertheless support is incredible and you can learn quickly if you reach out.

Thank you so much for your review, Angela! We're happy to hear Connecteam helps you and your team be more productive and get more done :) Yes, some features are more advanced than others, but all features and capabilities have supported videos and articles to make things simpler. We're also happy that you have found our support team to be helpful and responsive! Thanks again for taking out the time to review our product and services!

The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it

I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.

Thank you so much for your review, Harry! It's great to know that you find Connecteam to be simple to use both for you and for your employees and that you're happy with our customer service :) Although Connecteam is an employee management tool, we already talk internally about adding capabilities for the business' customers to book their meetings directly in the schedule, so that's definitely something to look forward to in the future :) If you have any more feedback for us or would like to suggest an improvement, please reach out to us at support@connecteam.com at any time :) Thanks again!

The best thing about Connecteam is the extreme ease of use. My field agents with low-capacity devices no longer have an excuse for not filling out their timesheets and liaising their activities with me and other team leaders. Secondly, the layout of the interface makes navigation between pages and functions very smooth.

I have zero complaints from using Connecteam. It exceeded my expectations more than threefold.

Thanks for the awesome review, Alhassan! It's great to hear Connecteam helped you and your team to save time and be more productive :)

The services that help my business most are creating my work schedule, the ability to create and add fillable forms to shifts, and keeping track of hours and locations of my employees!

I have zero complaints. If I HAD to give one suggestion for improvement, I would say that it would be great to have some creative control and editing power over the look of a completed form.

Micahel, you gave us the chills! Your story is our vision. Your business owner experience and how you tell it are inspiring. We're so happy Connecteam helps take some of that weight off your shoulders :) Thank you for the lovely review, we love it!

The ease of use overall and the benefits in being able to communicate with a large team

The fear that staff feel like it is big brother, such a great tool but still some hesitation from the older workforce.

Thank you so much for your review! We're glad to hear Connecteam helps you reach all employees in a large organization for any type of communication in an easy and simple manner :) Implementing a communication app in the organization, especially if it's the first communication app for the vast majority of the team, is a big change. As with any change, some people may have concerns and hesitations,...

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Absolutely fantastic customer support in the live chat function. They never fail to find me a solution and explain it with pictures and videos (specifically set for my organisation). An amazing resource, available around the clock. The videos and articles in the help section are also very useful. Great layout in the kiosk. Ability to integrate time clock, courses, time off and job scheduling made our transition from paper to digital so easy.

With three buildings, and various teams within those buildings all on different hours and shift patterns, it has been difficult to find a way to make policies work for us. We have managed this but it has been challenging.

Thank you so much for your review and feedback! We're happy to hear you were able to overcome the challenges you've faced, but would love to hear more about it if you need our assistance or tips :) You can contact me directly at chen@connecteam.com at any time. Thanks again for taking the time to recommend Connecteam!

It allowed me to process payroll quickly and accurately, reducing payroll processing from a 6 to 8-hour tedious (and dreaded) operation, to less than an hour, even during peak season.

Processing payroll for a bimonthly period was not easy, and we never quite worked all the bugs out with that. In the end, it was easier to switch over to biweekly pay periods to eliminate the problems with calculating overtime across calendar weeks.

Thank you so much, Tom! It's great to hear you're able to save so much time on your payroll process, and that you find Connecteam to be simple and easy to use :) A few months back, we've added multiple new overtime options to accommodate our customers' most common use cases. If you think there's room for improvement, can you please contact me personally at chen@connecteam.com so we can work on that with you? Thanks again for writing this 10/10 review of Connecteam!

I love the ease of use for Connecteam for all users and admins.

I'd love to see in the time clock function, that the only job scheduled for the person comes up as a choice and not every job we've ever entered. It would simplify things with our guys in the field.

Thank you so much for your review! It's great you and your team find Connecteam to be easy to use on your day-to-day. The function you're looking for in the Time Clock not only exists, but it exists in multiple ways! (1) You can qualify individual users or groups of users to jobs, so only those jobs appear when they clock in. You can do that by accessing your time clock as an admin in the dashboard...

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Connecteam forms are definitely most used and have helped realize the most cost savings across the board. Forms have increased productivity and reduced response times. We are utilizing a small part of the training tools but not enough to fully review. After using for 6 months, we will be slowly making use of more features as people get used to the platform. I can definitely see the ability to digitize a whole company and run it on the platform.

There are a few small features here and there that would make things more useable when building tests on the knowledge platform and also the output of forms and results would be enhanced if you could export into multiple formats.

I have several old-school folks on my team. I tend to get a lot of push back when I introduce a new form of technology. We don't have a central meeting location therefore I can't have one time clock for everyone to punch. This app works great and my team really seems to like to like it. It is very easy to install and user friendly.

Connecteam is a newer innovative company. Due to that, I believe they are still making quite a few changes to their software (mostly really good changes, but changes none-the-less). I don't have an abundance of time to look at the desktop launch pad and check out all of the new features. The support staff is always willing to help you out when you need the assist though.

Thank you Sara! We are introducing improvements and new capabilities on a weekly basis, so there's always something to look forward to! We will soon introduce a new managers tab in the app that will allow us, among many other great features, to highlight software updates and improvements for you when you're on the go so you won't miss out and have an easier on boarding experience for big releases. As for multiple time clocks - we're still pondering what's the best way to make it work, but it will happen eventually :) Thanks again for the feedback!