Excellent overall experience. We have been customer for 5+ years and intend to continue using them. They are a little pricey - but you get what you pay for!
Pros
Very easy to use as a Manager and User. Very flexible and can set up as many teams with all sorts of different rules. Great reports.
Cons
Sometimes doesn't automate simple things but this may be more my lack of technological no how!
Rating breakdown
Likelihood to recommend: 10/10
I can produce a very accurate account of staff movement and create reports with confidence, making my role more effective. I use e-days continuously throughout my working day and find that I gain more confidence the more I use it with the added support of the e-days team.
Pros
e-days gives accurate accounts of daily/weekly/annually of staff absence, whether planned or unplanned.
It allows me as an Administrator the ability to add and/or remove information appropriately associated with our company.
If there are any issues or users are unsure of entries or procedures, I can amend or support with ease.
The Support team is always at hand by phone or email and has been an excellent service to me personally, adding greater confidence with the software and my daily usage.
Cons
Entering/amend new staff can be quite time consuming.
Rating breakdown
Likelihood to recommend: 9/10
This tools is great for absence management, sickness management and reporting.
Pros
The software is easy to use, straight forward new joiner set, any maintenance is easily done.
Cons
I wish that we could add form to some types of absence booking. Also the length of day changes in the setting which causes for the holiday entitlement to change to weird odd numbers.
Rating breakdown
Likelihood to recommend: 10/10
Pros
Ease of access is great
simplicity to setup
Cons
Learning about extra functionalities took a while as we were not made aware
Rating breakdown
Likelihood to recommend: 8/10
Awful. Have implemented and used many other more intuitive and better performing systems.
Pros
In principal the features are easy to use
Cons
In principal the features are easy to use and seem relatively straightforward, however when you try to use or change any of its functionality in practice, it never works correctly.
The system regularly encounters issues and records change without any admin or user instruction to do so.
The technical support team are never able to investigate or explain these changes. Or provide a satisfactory resolution.
The technical support are unhelpful and provide no service whatsoever.
We’re sorry to hear of your less than satisfactory experience with the e-days system and hope you will accept our sincerest apologies.
Being known for our great customer service it came as a surprise, and we would like to make things right.
We'd be more than happy to reach out and determine how we can provide you with a solution that resolves your issue, if you'd like a member of the support team to contact you, please let us know your contact details.
Or if you prefer, you can also contact us directly with the details below:
T: +44(0) 333 300 3403
Email: Support@e-days.com
We value our customers opinions and would like to thank you for bringing this to our attention.
Yours sincerely
The e-days support team
Rating breakdown
Likelihood to recommend: 0/10
e-days is purchased by annual licence for each employee using the system within an organisation, with an initial one-off implementation fee included in the first year. The cost of e-days includes system branding, secure hosting, data backup, upgrades and full on-going support via telephone and email.
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