EchoSpan Flexible 360 Features

The software has more options than I even know what to do with, making for a highly customizable survey that had many choices that I and my team could choose from. If stumped, we used the training and support resources available and the customer support was out of this world.[SENSITIVE CONTENT] specifically was a dream to work with.

I honestly think the only gap we saw was more questions/reading topics for diversity and inclusion, specially since this is the name of the game these days. Otherwise, none come to mind.

As an independent contractor, I need a flexible, customizable 360-degree feedback platform that allows me to run multiple projects for multiple clients. EchoSpan provides that plus a host of other features that allow me to respond to almost any client need. I found a number of features helpful, including (1) the editable competency library, (2) automation features that help with the logistics of a project, and (3) the regular updates that add functionality to the application. Overall, the biggest advantage of this product for me is the ability to develop, administer, and report multi-rater projects that vary in scope from the simplest survey to the most complex design.

As with any product, there is a bit of a learning curve. With that said, if you've got some experience with administering these types of projects, you will likely feel "at home" pretty quickly. There are a number of helpful tools in the application to guide you through projects, so straightforward projects are pretty simple to run. As the complexity of the project increases, you will need to dig deeper to get the results you're looking for -- which I don't think is unusual for any system.

Many software packages are "over built" for the functionality businesses actually need. EchoSpan is one of the few companies who designs software that walks that line perfectly. The basics are covered with an easy step-by-step process that is both intuitive and elegant. There are also advanced features like sentiment analysis to keep pace with market competitors. They've delivered the perfect balance...

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Honestly, I can't think of anything. The reports are straightforward and easy to understand. Some of the competitors have elegant data visualization dashboards but charge 2x the money for it.

The best feature about EchoSpan's software is its flexibility. So many 360 packages don't allow customization options (or options are limited), but it is what our clients want and need so EchoSpan is our go-to provider. In addition, if the software doesn't support our customization needs, the EchoSpan design team is always willing to work with us.

Nothing comes to mind.

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EchoSpan is easy to use and customize. I love the user interface from both an administrative and end-user perspective.

I would appreciate being able to brand the 360 reports more.

The report was easy to read and debrief. It was also simple to upload rater information and launch the assessment. The ability to complete the assessment and read comments in languages other than was vital to the engagement of our global participants.

The comments section wasn't as robust as we needed to collect qualitative information. A significant level of customization that includes specific questions that correspond to each competency area would be necessary to provide context to the quantitative data that was collected.

Hi Britney, Thanks for your feedback. We're happy to hear that our multi-language features and support were helpful with your recent project. We can assist with suggestions on how to enhance your survey questions for future projects to include comment questions in each competency instead of limiting that question type to the end of the survey. The text in these comment-type questions is also...

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Ours is a special application of the usual 360 degree tool. We aren't using it as a competency survey for individuals. Instead, we have developed a team effectiveness assessment that runs on a 360 platform. Echospan works perfectly for our needs. It's simple, easy to set up and administer and cost effective.

There are a few limitations especially in formatting of final reports. But, for the flexibility and at the cost I can't complain.

The ease of use. I have had very few questions on how to login and use the software from raters. I like the competency library and the reading suggestions.

The limitation on number of raters when it comes to larger projects. It would be helpful to allow for more than 100 raters without costing per rater and having to add raters through contacting support.

Tom, We appreciate your feedback. Each Target, person being reviewed, in a 360 Project is limited to 100 Raters due to the increased demand on the reporting engine when a higher quantity of Raters are present. While we can easily accommodate over 100 Raters per Target, it does require project management time for our team to load the additional Raters from the back-end of the tool, so there is a small fee involved. Thank you again for your time and review of EchoSpan's 360 tool.

The EchoSpan platform is extremely easy to use. I've used other 360 feedback platforms in the past, but EchoSpan's is by far the most flexible and intuitive. EchoSpan has been able to meet my unique needs in 360 setup and administration and they are always adding new features.

The training manuals and videos are at times too high level to answer my specific questions. However, my contacts at EchoSpan are always very responsive to quickly address my questions.

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The support team and the features. There is a lot of online material that guides you through the set up process, but the support team is also always there to help.

It is not as intuitive as it looks at a first glance. You need to pay careful attention at the rules, and the features, even though they are many and provide great help, as sometimes hard to remember and easy to be missed. You can definitely learn how to use it proficiently, however, there are certain features that may be a little bit confusing (e.g., rules about sending reminders, and some project settings can be missed).

Question bank of over 350 questions in different management and leadership categories, flexibility of just about anything we need, regular weekly customer meetings and the ever-ready customer support team who act promptly and follow-up to make sure all's well.

We are yet to discover any! So happy with our choice.

First and foremost, the EchoSpan customer service has been amazing. I never wait more than 2 hours for a response on any questions and they have helped me update, customize, and create multiple different reports for our program. The software is easy to use and navigate. And the reports come out great + they are easy to customize to get what we need.

I wish it was easier to customize without getting help (but then again, it's nice to pass along a request and have it done for us).

Lindsey, Thanks so much for your feedback about your experience with the tool and our support team members! We are so happy to hear that things are gong well with your program and that you're pleased with the functionality and support you've received!

The software was easy to customize, to get at what I sought to learn from both my peers and my direct reports. The business development person from EchoSpan who I worked with was extremely helpful, responsive and knowledgeable - She made the whole process simple and enjoyable. Her name is [SENSITIVE CONTENT HIDDEN]. She is an exceptional representative for your company.

I honestly had no cons. It was an extremely positive experience - primarily due to my engagement with [SENSITIVE CONTENT HIDDEN].

Echospan is easy to use. I can customize my 360 report questions and other features easily. The system allows me to create 360 feedback reports specific to the individual or group to be reviewed. Anytime I have a question, it's answered promptly and effectively by customer service, often with a foloow up to make sure all is well.

The annual fee is steep. It depends on how many reviews you actually use throughout the year as to whether the annual fee is worth it. We've re-upped several years in a row though though!

We return to the tool again and again to take advantage of the customization enabled by EchoSpan's platform. In addition to tailoring content, we can also customize features of the report to ensure the end result is exactly what the user needs. All this and the tool is easy to use. What's more, any time we have a question we receive a very timely response from EchoSpan's friendly customer service experts. EchoSpan is a pleasure to work with and their product is outstanding.

I look forward to seeing the next "look" of EchoSpan's report. It is fine as is, but I am guessing there will be a new look to the reports at some point.

- System is very intuitive and easy to use - Reports are generated with a click of a button - Can align current development activities into body of report - Participants can select their own raters in system - Automated email reminders to complete 360 feedback

- Would like to place our own pictures on front of report and through suggested development activiites

Paula, Thank you for your review. We are glad to hear you are pleased with our 360 feedback tool. Custom images on report covers are a feature of the Enterprise edition of our tool. Additionally, customized pictures and graphics can be accommodated in reports. Just let our support team know the specifications and they can instruct you on how to include them or if it will require a minimal development effort for customization.

Great customer support and ease of use. I also appreciate the reporting options including the individual and overall reports. Very easy to customize.

I really like this software. I can't think of any cons. It's easy to use - even for a first timer - :)

Very intuitive and well designed. Very easy to customize to your exact needs. Very easy to get up and running in a short period of time. There is a very strong support component to their service, replete with training videos and Q&A brochures. We purchased the enterprise option and have found the dedicated support person to be a very helpful feature.

There are a very small number of advanced features in the application that are not readily observable. This has not posed any insurmountable problems, but spending as much time upfront in learning the intricacies of the application will pay huge dividends.

Easy to navigate Great reporting tool

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I liked the videos they provide which provide you with the answers to the majority of questions you may have. There on-line assistance was very timely and helpful. . I really liked the way you could run reports in several different format which allowed you to be more focused on the information you were looking for. Adding and deleting raters and was a very easy task.

There were a few things that were not intuitive when you first set up your account however going back to the home page always helped me.

The software itself provides valuable, anonymous feedback for our clients to help aid in their leadership growth. It is It was easy to set up and easy to use. We can easily customize projects and the communication for each project.

There is nothing about this software that we have found that we do not like.

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Sandra, we are glad that you have had a good experience with the tool and our support team thus far. Your feedback is important to us. Our Professional 360 tool does allow our clients to translate their review content in over 60 languages, but it does not allow for the advanced capability of translating the entire end user interface (like buttons and titles of tasks, etc) -those are automatically translated via our tool. That said, with our Enterprise Edition of the tool, clients have total control over language content and can apply custom translations to every aspect of the review, including review items, the user interface, and reports.