EchoSpan Features

EchoSpan

The 360-degree Feedback Company

4.83/5 (30 reviews)

EchoSpan Feature Summary

  • Easy Web Administration
  • Simple User Interface
  • Meaningful Reports
  • Limitless Customization
  • Developing and Automating Employee Reviews
  • Powerful, Centralized Administration

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EchoSpan Feature Reviews

25 reviewers had the following to say about EchoSpan's features:

Robert Edward Cenek

Simple, But Elegant

2019-06-18

We are using the survey as part of our overall talent management activities.

Pros

Very intuitive and well designed. Very easy to customize to your exact needs.

Cons

This has not posed any insurmountable problems, but spending as much time upfront in learning the intricacies of the application will pay huge dividends.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz Vaden

Elegant simplicity

2019-06-08

EchoSpan is the smart choice for solid software functionality and 5 star customer service!

Pros

Additionally, I can't say enough about the professionalism of their project management team.

Cons

Some of the competitors have elegant data visualization dashboards but charge 2x the money for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peggy Pissarreck

Good product

2019-03-19

Pros

Project manager was very helpful and responsive to my requests.

Cons

Since the product is geared primarily towards employees, the opportunities feedback in the out-of-the-box feedback report were not as relevant to us.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from EchoSpan


Hi Peggy,
We appreciate your feedback about the tool and your experience with our support team members. We're happy to hear they were helpful and responsive to your needs!
Regarding the review questions and the intended audience, we have more than 50 ready-to-use competencies available in our library, but you can also customize your review questions so they are more appropriate to evaluate your volunteer leadership team. All aspects of your reviews can be customized, from review questions, relationship groups, rating scales, workflows, reports and more. We will also be launching a Content Network this year that will give you access to premium review content that may be more meaningful to your participants in future reviews. We will be sure to share more information with you as we get closer to launching this program. Thanks so much for the feedback about your experience with our tool and support team members! We appreciate you sharing!

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Paula Tufa

Great System

2018-10-11

From support, ease of use, customization and professional reports! Highly recommend

Pros

- System is very intuitive and easy to use - Reports are generated with a click of a button - Can align current development activities into body of report - Participants can select their own raters in system - Automated email reminders to complete 360 feedback

Cons

- Would like to place our own pictures on front of report and through suggested development activiites

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from EchoSpan


Paula, Thank you for your review. We are glad to hear you are pleased with our 360 feedback tool. Custom images on report covers are a feature of the Enterprise edition of our tool. Additionally, customized pictures and graphics can be accommodated in reports. Just let our support team know the specifications and they can instruct you on how to include them or if it will require a minimal development effort for customization.

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Kathleen Ford

I highly recommend the EchoSpan 360 assessment. From set up to reporting, it's user friendly!

2018-05-15

Pros

I also appreciate the reporting options including the individual and overall reports.

Cons

I can't think of any cons. It's easy to use - even for a first timer - :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Lindsey Finklang

Easy to use and great customer service + customization

2019-03-05

Their tools are easy to use and manage + they include the features we needed (we can customize questions, reports, emails, etc).

Pros

I never wait more than 2 hours for a response on any questions and they have helped me update, customize, and create multiple different reports for our program.

Cons

I wish it was easier to customize without getting help (but then again, it's nice to pass along a request and have it done for us).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EchoSpan


Lindsey,
Thanks so much for your feedback about your experience with the tool and our support team members! We are so happy to hear that things are gong well with your program and that you're pleased with the functionality and support you've received!

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Tom Swenk

The tool was very easy to use and utilizes great reports for displaying results.

2018-04-04

Very targeted results helped to identify which competencies were in need of improvement as well as what areas the employee has excelled at.

Pros

The ease of use. I have had very few questions on how to login and use the software from raters. I like the competency library and the reading suggestions.

Cons

The limitation on number of raters when it comes to larger projects. It would be helpful to allow for more than 100 raters without costing per rater and having to add raters through contacting support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from EchoSpan


Tom, We appreciate your feedback. Each Target, person being reviewed, in a 360 Project is limited to 100 Raters due to the increased demand on the reporting engine when a higher quantity of Raters are present. While we can easily accommodate over 100 Raters per Target, it does require project management time for our team to load the additional Raters from the back-end of the tool, so there is a small fee involved. Thank you again for your time and review of EchoSpan's 360 tool.

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Nisha Menon

Easy to use, intelligent tool

2017-03-28

They are super responsive and the turnaround is usually less than 12 hours. The reports functionality on the tool gets 5/5.

Pros

Easy to navigate Great reporting tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aerowenn Hunter

Echospan offers a valuable and easy to use tool for 360 feedback reviews.

2017-06-14

Pros

I can customize my 360 report questions and other features easily.

Cons

The annual fee is steep. It depends on how many reviews you actually use throughout the year as to whether the annual fee is worth it. We've re-upped several years in a row though though!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Crowley

EchoSpan - Very user friendly and efficient

2016-05-10

Our users complimented the modern look of the interface and did not require any instruction to complete their reviews.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael Zia Mian

Echospan's 360 feedback tool is the most flexible, reliable and robust 360 tool on the market!

2016-05-13

The content is customizable and there are automated features for launching and managing your projects.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Carlos Valdes-Dapena

The Echospan survey in a team effectiveness application.

2016-08-29

I am a confirmed fan. I searched for months for a 360 survey solution that was capable, flexible, and affordable. I found a lot of capability and flexibility out there. Affordability was another matter. Just to get started, I was being told by most vendors, would require $60,000 to $80,000 dollars. After that there's be an additional $60,000 in annual licensing fees. For a survey that would be used regularly but on a limited basis this made no financial sense whatever. Then I came across Echospan. They saved my project.

Pros

It's simple, easy to set up and administer and cost effective.

Cons

There are a few limitations especially in formatting of final reports. But, for the flexibility and at the cost I can't complain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering EchoSpan

Wonderful customer support and responsiveness. Echospan has a terrific team of customer-focused, knowledgeable, friendly folks. It's worth it just for them!

Source: Capterra
Helpful?   Yes   No
Read more
Vicki Matthews

Senior Human Resources Business Partner

2018-08-07

Thus far we have had a very good experience, we have had to extend the dates so we are still a few weeks away from the reporting piece.

Pros

functionality, specifically the ability to make last minute changes as various points in the project

Cons

Emails - ensuring that you had the right buttons turned on to either send separately or as a group. The other item would be the dates that were required in the project phase, was unsure about the dates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shrayashi Browne

Great 360 Feedback Tool!

2016-08-08

From using them directly, and for our clients, the system is flexible, easy to use and administer, and gives us the variety of options and customizations that we need for administration, tracking and reporting. I've investigated several other vendors, and Echospan is indeed at the top for their system functionality and flexibility, as well as their support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cherish Berna

Review of EchoSpan 360-Degree Feedback Tool

2016-05-17

Our clients find the feedback reports informative and beneficial as they continue to develop as leaders and many of our clients take advantage of the development planning tool as well, as an add-on to the feedback tool.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kathleen Rumford

Awesome right from the start!!!

2016-05-15

We trialed the Echospan software in February 2016 to get a feel for the process and reporting before deciding if we wanted to use it for twenty 360s in March/April.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Cosmetics company, 201-500 employees)

Echospan has been a very useful product for our company

2019-03-19

We had a new senior team in place and they all had varying work styles and they tended to disagree a lot. The 360 helped coach focus on the areas they had in common and work backwards from there.

Pros

I really liked the way you could run reports in several different format which allowed you to be more focused on the information you were looking for.

Cons

There were a few things that were not intuitive when you first set up your account however going back to the home page always helped me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Raigan Roy

EchoSpan 360-degree feedback tool is great

2017-05-19

Pros

Fantastic customer service. I've had some issues figuring out the program as a new admin, but the customer service has been outstanding.

Cons

Sometimes a little difficult to figure out on your own, but the customer service helps fix it no, problem!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefanie Simmons

Echo span 360 feedback tool.

2016-05-16

I found that the software was very easy to work with and that I was able to customize the software to obtain the data that is most valuable to our organization.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sandra Dornbach

Super professional tool for any kind of customized 360 degree feedback

2016-05-13

Pros: Very reliable tool, professional Customer Service and Support at all times Cons: Takes time to get used to, limited use in other languages

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from EchoSpan


Sandra, we are glad that you have had a good experience with the tool and our support team thus far. Your feedback is important to us. Our Professional 360 tool does allow our clients to translate their review content in over 60 languages, but it does not allow for the advanced capability of translating the entire end user interface (like buttons and titles of tasks, etc) -those are automatically translated via our tool. That said, with our Enterprise Edition of the tool, clients have total control over language content and can apply custom translations to every aspect of the review, including review items, the user interface, and reports.

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Julie Riklin

Been using this software for 8 years and really like the ease of use and the great customer service!

2016-05-24

The only cons would be trying to extract the data for analysis.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from EchoSpan


Julie, thank you for your feedback. We are glad that you are continuing to enjoy using the tool! While our tool does allow administrators to export data to excel or csv files containing review status information, review responses, cross tabs and frequency distributions on a project level we understand that some accounts will have more complex needs. In these cases we can engage our development team to see if a custom solution will fit the needs of the client.

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Maria Acevedo

Overall, a good experience!

2016-05-19

Really love the flexibility of the report on what you can include.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from EchoSpan


Maria, we sincerely appreciate your feedback. It is important to us that our clients are completely satisfied with their experience with EchoSpan. We do understand that, due to the complexity and timing of some of our client¿s reviews, they require a more dedicated support approach. We have an Enterprise support program that can be opted into that provides clients with onboarding assistance, phone and email support from a dedicated senior client manager, and a 2 hour support request response time. In addition, we conduct a weekly training webinar on Mondays and a weekly Q&A webinar on Wednesdays for our clients so they have direct access to our Support team.

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Elizabeth Feild

Top Notch Customizable EchoSpan 360-degree Feedback Tool

2016-05-13

Last year I compared EchoSpan to two other tools on the market - I stayed with EchoSpan because of the user interface and cost effectiveness.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Reed Ramirez

A great product!

2017-01-23

They have excellent customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalia Kavourinou

The EchoSpan 360-degree feedback tool has helped us add a new product to sell.

2017-11-30

Echospan has made it quite easy.

Pros

The support team and the features. There is a lot of online material that guides you through the set up process, but the support team is also always there to help.

Cons

., rules about sending reminders, and some project settings can be missed).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more