EMP Trust HR Reviews

The team at EMPTrust bent over backward to accommodate our needs. They worked and developed connections with other vendors to make sure all our systems talked with one another.

The mobile interface is clunky at times on custom screens. Things don't fit quite as well as they should. Works fine most of the times though.

Easy to use once it's set up. New hires are able to complete paperwork prior to first day.

That I cannot change a form that we initially created. We have to go through the vendor to make any changes to forms, not matter how slight.

It took us quite some time but we were able to customize a lot, however, not as much as we would like. The system doesn't allow for some forms to be uploaded or to have fields customized.

Issues with importing new hires into our payroll system, resulting in delays with payroll. Customer service is slow and fixes don't always work so a great deal of back and forth.

The software was easy to use and the way the development and support team work with us to customized and enhance the platform was awesome! The team took the time to listen to our feedback and worked on implementing our suggestions on an individual and global level. Having the Everify within the system was a plus and a breeze to process new hires. The support staff are amazing - "Kudos to the support staff for being so responsive and super helpful".

Not able to click the "Back Button" to navigate to the previous screen and deleting duplicate records from the Wizard.

Fay, Thank you for the review. We will pass the Kudos to Sarah and our support team members. It has been great to work with you and the team there and we value your inputs and feedback.

EMPTrust is an excellent product. During our implementation, the support from EMPTrust employees was excellent. Customization to the product was without hesitation. After implementation, support continued to be excellent. The software is very easy to navigate and the seamless integration with E-Verify is a plus.

The only con I would have is although the software is web based, when you are navigating throughout the system, it takes a little bit to load. This could very well be because of the amount of data we have stored in the database. Overall though this is a great software solution.

The ease of use, and the quick customer service provided. It's a very teachable product for other users as well.

There are multiple ways to access certain forms which isn't a bad thing, but it can be confusing for a new user. Also it may just be the way our system is customized, but you have to remember to mark the rehire check box if you have a rehire. If you do not know that who you are hiring is a rehire, then their information gets lost in the shuffle.

Anna Thanks for the review and comments. We have the new release that addresses the rehire search by replacing with an automated lookup for past hires during the hiring wizard process. It also adds a new visual dashboards and customs reporting

User friendly software with electronic forms and workflows provides extensive functionality, support multi languages and is enabled to work with mobile, tablets and desktops with company branding.

Nothing in particular, costing is reasonable, can be integrated with partner solutions in Applicant tracking, employee engagement and video interviewing and works with most ATS Vendors, in-house systems and large ERP systems such as Oracle, SAP R/3 and other legacy systems.

The ease of use. The system is very intuitive and very easy to use. It is upfront and really takes care of all the HR needs. This software allows you to set up automated workflows and internal task which is very helpful.

I would like to see more reports. Right now, we send a request for the desired report and it is set up by the team to pull all the required data.

We are a large complicated company with many divisions in policies and procedures. EmpTrust was able to customize the product to meet our needs. The product allows us to provide a professional on-boarding experience as well as to track and manage vital documents.

Some updates have caused the loss of settings or documents. Build/Edit feature for policies is very basic and doesn't allow much creativity.

Intuitive software with help files. Simple workflow with electronic signature capability.

Has a lot of forms and is very detailed, so for a small company like us it provides more than we need.

If you are looking for an easy way to onboard new employees, especially if you have remote workforce, this is a great piece of software. Perfect for companies where all new hires fill out the same paperwork and complete the same training.

Things get really complicated if you have employees in a variety of provinces, filling different paperwork based on their role. There are functions that EMP was not able to accommodate for us. We are likely too big/too complicated for this piece of software, and neither us nor the provider asked all the right questions to figure this out prior to the implementation. This is not EMP's fault nor it is...

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Dana Thanks for the review. We will have our team provide training so you can add or modify the onboarding packages. We will also setup a meeting to see how we can improve on some of little things mentioned

The customer service and ability to customize as needed for business changes is great.

There is a learning curve to this platform. It's not the easiest to get familiar with. Visually, it is hard to get comfortable with and a bit challenging to understand what functions do what things. Integration with other applications are also limited.

Employee view of the their emp-board home page and the fillable forms. Ease of forms. Able to add other onboarding information, beyond fillable forms (parking info, benefits info, etc.). Able to add welcome message, etc. Forms download to PDFs easily; and translate into the 1-page data sheet for our HRIS team.

Certain tasks are not as simple as instructions: correcting an I-9, cancelling a duplicate E-Verify case. Certain notifications have been somewhat difficult to create.

Customer service is top notch. Anytime I have a question my rep is responsive via phone or email and able to offer a quick and effective solution.

Our implementation was lengthy due to limitations of out HRIS receiving the data - this was NOT the fault of Emp Trust software. During this process the Emp Trust team was patient and available to answer questions from our HRIS vendor.

Software is very user-friendly and the support staff is amazing! Anytime I find something I feel like needs to be changed or added, they work quickly to do so.

Setting up new users and locations is time consuming. Help desk sometimes takes longer than expected to respond to questions.

Very easy to use. User and Mobile Friendly

I really haven't had many issues with EMPTrust since we have been using it.

The software is very easy to use and to train managers on how to use. The customer service is amazing!

I wish that it would have the ability to integrate with our HRIS system, this would really simplify my on boarding process.

The ease of use-- the administrative capabilities. Users report ease of use and increased compliance. It was an easy implementation and easy training. Great support staff.

Sometimes support is a little slow for our more complex needs. We do have some reports that we need but are not yet available.

The software is so easy to use and even if there is any problems their customer support is excellent. The agent that I have worked with she replies each and every email and phone call if I ever had a question.

The only bad thing about this software is their third party notary agents. As per IRS i9 forms should be done within 3 days but that is never the case it is always late. The new employee fills out the form on the first day but the notary agents take forever to give them appointments for the 2nd part of the form.

Customer Service is fast and efficient. The software is easy to use for the New Hire and Managers. Document retention is much easier and on a global level. Everify is within the system so no external logins necessary.

Administrator settings on your own are hard to maintain, but the help from the Customer Service team is always willing to help

Very easy to use, self explanatory, and easy for the new employees to navigate. You also are able to customize the software to your specific needs.

You cannot click the back button to see the screen before. You have to close out of that window to go back.

It's fast, easy and the support group is amazing. I feel comfortable knowing that when I have questions the support group is right there to provided answers.

No cons were added to this review

We took a cumbersome paper-based process to an efficient online one. Because I travel to onboard our new hires, I no longer have to worry about transporting paperwork.

To some extent, it's harder to customize. Our implementation team did a great job of working through our customization requests, but I wish we had more flexibility.

Superior customer service. Able to help with all issues in a timely manner.

At first a little confusing to navigate but very easy once you get familiar with the system.

The home screen makes it easy to navigate. Reports are fantastic for auditing. The EmpTrust team made the transition from our previous vendor very simple.

You have to switch to a different page to view the everify piece.