energage Reviews

The Workplace Employee Survey by Energage (formerly Workplace Dynamics) is straightforward to setup by location and department. It is very easy to distribute to the staff via a link in an email. Our staff feels comfortable answering the questions truthfully due to the privacy of individual responders. The reporting feature allows the user to drill down on responses. Results are available by department, tenure and manager. We like the ability to compare the current year versus the previous year's results as well as the benchmarking feature. We can compare our staff responses to other health centers and not just to all companies in the survey.

The information we receive is valuable for our strategic planning. However, the survey report packages are a bit costly. Since we have used this survey tool for 3 years, we would like to see a comparison to all previous years. We lose important data if fewer than 6 people respond in a department. Quite a few of our sites only have a few employees so their responses are aggregated with other sites. The information becomes skewed or less valuable as we merge departments together. If we do not merge them together we lose the data (comments). Our staff may feel as though their opinions are overlooked or undervalued if not reported. When we do merge them together, we cannot be as responsive to concerns as we would like to be.

The software is robust and has the ability to drill down to the lowest level of information that may be needed. It is easy to access and navigate. It also allows you to export into a PDF or Excel spreadsheet - which is great to use with external analysis tools.

The only thing I would say is that it can sometimes have bugs. But, each time this has happened, Rapid Response was quick to fix the issue.

Ability to look at different data sets. UI works for me although improvement would be helpful - see below.

Trying to understand the survey data is much easier with the report templates you've created. The area of the data where you can select/cut data anyway you like needs some help. I am not sure how this could look better, but increased intelligence in the SW/UI/UX would really help. Something like Watson virtual agent or more predictive capabilities could really help. In short, any help in drawing conclusions with the data or the ability to derive takeways from the data would really help. It's easy to get lost in the data. If this is not realistic right now, I would explore adding additional report templates that look at different things...different focus areas.

Great reporting available if you purchase one of their packages. Was a great way to dig into engagement (or complaints) in each individual department, and across various lengths of tenure. I definitely think it's worth it to invest in the reporting packages (the Management Intelligence package is what we used and gave us everything we needed). Plus, if you do this on an ongoing basis, your reports will show you comparisons to prior years' surveys.

The questions on the engagement survey we used (for a Best Places to Work program) were sometimes written in a way that made them difficult to answer for someone for whom English isn't their first language. The company does (or at least did) offer an option to customize questions and this is probably what we'd do if we use the survey again.

I liked the fact that we could go in and review various reports to get a clear overview of the entire organization. We found the comments to be most helpful in developing action plans to address concerns and opinions expressed by our team.

Though having a lot of information is great, I felt the number of reports was a bit overwhelming. Perhaps narrowing it down to the overall snapshot and then a brief department overview would work best.

As the administrator, it is the ease of use that is most important to me. This program has been very user friendly.

The thing I like least is that people get tied or associated to a team that really has no relevance because the department they are working in is too small and their privacy is protected.

This tool was pretty simple to put in place. The survey is simple to complete, not taking a significant amount of time from work, yet the results are specific and actionable.

No real drawbacks. It may not be as in-depth as other tools, and it may be less effective for very large groups, but for our employee base of 200 it was very solid.

This software was very easy to use and the interface was easy to maneuver. We needed a basic assessment tool with reporting and it was easy to share department specific reports with each department leader.

No cons were added to this review

The ability to customize by department and types of positions. Reporting capabilities are really great.

No cons were added to this review

It is very easy to look at the data and slice and dice it how you need it. You can export reports into powerpoint which makes things easy to present and the support is great if needed.

There are more features available that we didn't pay for and some of those features I think should be included in the base price or as an a la cart item so you don't have to jump all the way to the next tier.

Ease of use, customization and access to reports. Very intuitive and accessible for managers. The customer service and support from the Energage team is very good and the time from survey to report access is realistic...this year the team did a great job of doing a quick turnaround to accommodate our request. Consultants very effective in sharing results with all levels of leaders but also building that capability on our team.

Some custom limitations. Industry benchmark data has some limitations and the team can be more focused on Top Places to Work Marketing versus supporting employee engagement.

It can be accessed from anywhere. Additionally, multiple users can access the information. The information is stored in a secure location.

Not very user friendly. There should be more on demand trainings to help you analyze the data. Also, there needs to be an easier way to share the information or customize what users can see when they access the system so that you could give individual managers access to their own results.

Simplicity and ease of use access. Also the ability to customize questions based on our needs...and most importantly the Action Planning tool. All made the data accessible to the leaders and ease of action.

Benchmark data for custom questions. Some issues with accessibility for hourly employees with limited computer access.

Many ways to slide and dice the data and view results. Also able to pull charts directly form the software into my presentation. Also have the ability to compare year over year results.

Piggy back on so many ways to cut the data, it can actually be overwhelming as there is so much out there to review it can make it challenging to determine best items to use in an executive summary

This software is very intuitive and easy to use. The depth and breadth of reporting allows for insight into trends and issues.

Navigation is somewhat confusing and clunky at times

The benchmark information. User-friendly software, very good reports! Tons of information available at the click of a button.

I wish the question about "considering looking for another job" wasn't part of the engagement scores. I feel it skews the results because 85% of our positions, are entry level positions. We have a lot of students, part-time employees, etc that even though they love working here, once they graduate look for something in their field of study.

the different ways you can slice and dice the info pinpoints exactly where we are doing well and where there is room for improvement. Mirroring the Gallup survey tool means the questions are validated, meaning they are actually measure what they appear to measure.

It's a fairly pricey solution, but worth the cost. With the unemployment rate so low and turnover pretty steady, you can't afford not to know what you employees are thinking about their jobs.

The sofware is very easy to use and set up. It is completely digital and allows for our team to send to all employees via email. It also creates reports automatically for users that are easy to read and interpret.

I wish I could compare our workplace culture to other industries. We are pigeonholed into only seeing how we compare with K-12 institutions. I would also like to see size comparisons and locations. How do we compare to a school of the same size and location?

It's very easy to use and it's easy to follow. It is not overly lengthy. The questions allowed for both multiple choice type responses as well as narrative responses with details.

No cons were added to this review

Survey and pulse tools are very easy to use with exceptional amount of data/feedback at your fingertips. Easy to share results from the system. Built in analysis.

With the pulse tool, with department level specific reports, when looking online the number of participants is listed but when sending individual department reports, that number isn't included in the report which is an important metric to know.

Analytics are pretty good - themes, splits, and actionable insights

Little to no customization options, reports have lots of duplicate lead in info

There is a ton of information available. As I said, haven't used it alot, but I also like how it tracks your progress .

It's difficult to decipher all the information. The reports are over-whelming and too voluminous.

So easy to share with upper management and exec leaders because the survey responses are delivered in high level formats allowing drill-down to get to nitty gritty information.

No cons were added to this review

The software is easy to use and has good reporting features. I like that I can customize the display.

There is no app or alternative to emails for employee surveys. Cost is a little high for a small organization but worth it if it improves culture and employee engagement.

Reports were very informative. We got great insight into different departments. Helped us see were improvements could be made.

It's a little costly. If the cost was down a little, more companies might have the opportunity to try and find out how informative the surveys are.