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Firefish

4.6
(267)

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Place 25% more candidates with Firefish Software.

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(9)

Firefish Features

Features Summary

Functionality

4.3

/5

267

Total features

125

9 categories

Firefish features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Alerts/Notifications
Applicant Tracking

Common features of Workforce Management software

API
Activity Dashboard
Activity Tracking
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting

Price starts from

65

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Contenders comparison

Functionality

4.3

/5

267

Price starts from

65

/user

Per month

learn more

Total Features

125

Unique features

  • Pipeline Reports

  • Private Dashboards

  • Website Analytics

  • Data Connectors

Functionality

4.4

/5

7K

Price starts from

150

/user

Per month

learn more

Total Features

28

Features in Common

22

Unique features

  • Multiple Employer Profiles

  • Assessment Management

  • Customizable Questions

  • Communication Management

Functionality

4.5

/5

5.9K

Price starts from

20

Per month

learn more

Total Features

84

Features in Common

26

Unique features

  • Project Scheduling

  • Workstation Tracking

  • Task Progress Tracking

  • Overtime Calculation

Common Firefish comparisons

Firefish logo
Oorwin logo
FirefishvsOorwin
Firefish logo
Beamery logo
FirefishvsBeamery

Reviewers who mentioned features said:

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Rob S.

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

Reviewed 2 years ago

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish. Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Pros

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to". The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work. Coming from a CRM we had used for over 15 years I was nervous about the integration...

Cons

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented. Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

CS
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Cameron S.

Staffing and Recruiting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant CRM

Reviewed 23 days ago

Very positive - both times. The on boarding has been good, the software is brilliant and we are a more efficient and automated business for it.

Pros

I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.

Cons

I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.

Vendor response

Hi Cameron, Thank you for your review, We really appreciate that you think Firefish is a brilliant CRM and we hope you continue to enjoy your experience moving forward. Thanks, Amy

PB
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Paul B.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Feedback

Reviewed 23 days ago

Great system and great support.

Pros

Having moved from Bullhorn it is clear how much more support you get as an SME with Firefish. Lots of ways to drive improvements and is simple to train staff on, build KPI's and report. Also you get the ability to interact with your entire database.

Cons

Still some glitches that occur but always resolved quickly.

Vendor response

Hi Paul, Thank you very much for your review. We're glad you're happy with Firefish and appreciate the level of support you receive. Many Thanks, Amy

GC
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Garvan C.

Staffing and Recruiting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Firefish Review

Reviewed 3 months ago

Very positive, the product is intuitive, support is excellent and there are regular updates with good enhancements.

Pros

Logical workflows so easy for new staff to learn the system.

Cons

Jobboard integrations could offer more functionality like how many credits used/available per month, which adverts are posted on XX job board and editing adverts within a period (if allowed by the job board). Reporting could be expanded for better management visibility of individual and team performance.

Vendor response

Hi Garvan, Thanks for your review. A member of the customer team will be in touch and run through a few of our new job board features that will help you with what your traying to achieve. Many thanks, Amy

KJ
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Kelly J.

Logistics and Supply Chain, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent ATS for SME recruitment businesses, I would chose over others I have used in the past

Reviewed 16 days ago

I love this software and would recommend it to any SME business that is considering an ATS.

Pros

Ease of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.

Cons

I feel the marketing of candidates to clients could be easier.

Vendor response

Hi Kelly, Thank you for your review. We're glad you love Firefish, our customer service and find the product easy to use. Many Thanks, Amy

RF
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Rachel F.

Facilities Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firefish Review

Reviewed 23 days ago

With 20 years industry experience and many systems behind me this is the best I have ever used. Plus the customer service right from the beginning with [SENSITIVE CONTENT], to [SENSITIVE CONTENT] and now [SENSITIVE CONTENT] has been exceptional.

Pros

I love this software, I love the fact it is adaptable in every sense to the way I want to use it, from the set up to the e mail templates and how I communicate with my candidates. Its brilliant.

Cons

I honestly cant say anything negative. It is brilliant and I would happily recommend to anyone. I can't say anything negative at all.

Vendor response

Hi Rachel, Thank you for your review. We're so glad that you love the software and that you've had such a good experience with Firefish. Many thanks, Amy

RB
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Rhianna B.

Staffing and Recruiting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great system for recruiters

Reviewed 23 days ago

I find firefish one of the easier systems I have used during my career as a recruiter. It is straightforward and has many hidden uses which can be utilised in a variety of different ways depending on your need. I 100% recommend.

Pros

Firefish is a fantastic resource for recruiters who like to be able to easily track, monitor, and update roles, candidates and even client information. This is the real all rounder in terms of recruitment and business support software. Not only can each individual keep their work up to date and track it easily but due to the notes systems it is easy to keep up with colleagues and not duplicate work.

Cons

Firefish is a strong programme but could benefit from more external job site integration (i.e. indeed, total jobs, etc) so that when uploading roles to users own site and CV Library adverts can easily be linked to other sites also allowing all applications to come through to Firefish.

Vendor response

Hi Rhianna, Thank you for your lovely review. It's great to know you enjoy using Firefish and find it one of the easier systems to use. Many thanks, Amy

SD
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Simone D.

Staffing and Recruiting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Support is Second to None

Reviewed a month ago

Really good

Pros

Ease of use and functionality plus customer support of course

Cons

Reports are a bit complicated and there are some 'hard coded' menu drop downs that would be better if you could put your own in. Also ability to change the dates / amend certain things (ie the date you sent a CV for example)

Vendor response

Hi Simone, Thank you for this lovely review! We're so happy that you're loving not only the product but our amazing customer support team. Many thanks, Amy

AR
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Anonymous Reviewer

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use on a daily basis

Reviewed 22 days ago

It saves me time which makes it easier to go about my day, I'm very happy with the product.

Pros

I can call, text and email from the same platform, makes it very efficient compared to opening outlook, another VOIP system etc.Applicants are very easily tracked.

Cons

Formatting is a massive issue when doing CV sends or email sends, so much so that we don't use them and usually hit 'skip email'.It would be good to track how many left messages/voicemails you leave so you get a clearer picture from your KPIs how much contact you are making.

Vendor response

Hi there, Thank you for your review. It's great to know that you're happy using the product! I will pass your CV feedback to the customer team and just remember that any ideas for new features or improvements can be logged in the user community. Thanks, Amy

RS
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Rob S.

Staffing and Recruiting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A refreshing change in the recruitment CRM space

Reviewed 9 months ago

Firefish is a huge improvement over our previous CRM and has allowed our consultants to work a lot more effectively and efficiently across the board. Especially when working in a hybrid environment, the browser-based product allows access from anywhere. Also, the support is second to none with fast response times, knowledgeable experts and clear explanations.

Pros

The user interface is excellent and very intuitive. We also like the fact that the product is constantly evolving with new features regularly being added. We also like the fact that feedback from customers is taken on board and used to further improve the product.

Cons

Some features/functions can take a long time to implement but there is a fantastic community where ideas are raised and voted on. If a client requires a new feature to be built or custom fields to be added for example, this can be prioritised via professional services.

Vendor response

Hi Rob, Thanks for your kind words, it's amazing to see hear how Firefish has helped your business! Keep swimming!

LB
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Louise B.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to navigate, great customer service

Reviewed 9 months ago

The onboarding process and training was fantastic, and the ongoing support is really useful.

Pros

The software is easy to use, certainly much easier to navigate than other recruitment CRM I have used previously. I like the fact they are listening to users and continually making changes to the platform.

Cons

I am not a fan on the CV formatting section, I haven't been able to use this successfully yet.

Vendor response

Hi Louise, Thank you for your lovely review. We're sorry you're having trouble with the CV formatting. I will get someone from the support team to reach out and help with this. Thanks, Amy

IM
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Ivan M.

Staffing and Recruiting, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product that does what recruiters actually need - with excellent customer support

Reviewed 10 months ago

My overall experience with Firefish has been superb. Through effective use of the CRM I stay on top of my business, meaning that I can do what I love most - headhunting fresh talent for my clients.

Pros

The layout makes perfect sense. The functionality is spot on and is very intuitive and easy to use. For anything that you're unsure about, the back up and support from the team is spot on. It does all the stuff that I need my CRM to do and none of the stuff I don't need or want. I am particularly fond of the fact that it integrates beautifully with my web page and that I can update my webpage at any time. I've used numerous CRMs including Bond/Adapt, Bullhorn, Jobadder and many others and genuinely, this is the best I've ever used and I'm so glad that I'm using it for my own recruitment business. Firefish is a bit like Apple - they're stuff just works!

Cons

I'm genuinely struggling to think of something that I don't like or find hard to use. The only thing I can think of is when I was looking to put a retainer through on the system. But, with one quick email to the support team, I had my answer in minutes. On that point - they have a great list of "how to do X" available to download with very easy to follow graphics...another plus!

Vendor response

Hi Ivan, Thank you soo much for the amazing review! We're absolutely delighted that you are loving Firefish and really appreciate you sharing your awesome experiences with our Team. All the best, Amy

KS
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Kirsty S.

Mechanical or Industrial Engineering, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Start up empowered by Firefish!

Reviewed 2 years ago
Pros

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

Cons

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

DP
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Daniel P.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Forward thinking CRM

Reviewed 3 years ago

As the title goes they are a forward thinking crm. They are always looking to make the platform better and more efficient every day. They release weekly development updates and really listen to their client on how they can make their platform better. Their customer service is fantastic will short lead times and always actively trying to find a solution.

Pros

They have nailed candidate candidate engagement within their platform. You are able to keep easily engaging with our candidates through social channels, email and click to call. The platform is easy to use and shows users a clear path To enable them to match candidates to clients and jobs quickly.

Cons

The clouds software can be limiting at times with trying to save documents on the fly and also the ability to navigate through multiple screens in one session.

SH
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Stacey H.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How can you not love the fish?

Reviewed 3 years ago
Pros

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things: 1) The easy layout and use of the software 2) The customisation's available 3) The passion and help of the support staff We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us...

Cons

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now! But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

ET
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Ellena T.

Staffing and Recruiting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic Support Team!

Reviewed 3 years ago

My overall experience with Firefish is positive. The software is easy to use and they are continually updating and evolving the product. The fishtank is an innovative idea, and really reflects the ethos of Firefish as a whole - they care about their customer. Their support team is second to none and always make time to help when required (which can sometimes be a few times a day!).

Pros

Firefish has allowed the whole company (front and back office) to get involved with all aspects of the Recruitment Process. The system is easy to use and has brilliant functionality. One thing that particularly stands out to me about Firefish is the people behind it. I have been in contact with lots of the team and always receive a prompt, friendly and helpful response. They go above and beyond to ensure your query is solved and often follow up with improvements or further solutions. Thank you!

Cons

The Marketing side can sometimes be slightly limiting but they are always making improvements and often have a walk around for something we'd like to do.

SB
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Steve B.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Service and product

Reviewed 9 months ago

Great - They cannot do enough to help. I recommend them all the time

Pros

Software is always being improved and updated. Very easy to use. Good value for money.

Cons

Formatted CVs need to be more user-friendly. It's a little glitchy.

Vendor response

Hi Steve, Thank you for your lovely review. We're happy to hear that you're loving using Firefish. Many thanks, Amy

SW
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Simon W.

Staffing and Recruiting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firefish - You are everything we wanted and much more

Reviewed 3 years ago

A CRM that works with and for us, what is there not to like. Since day one the staff have been friendly and helpful and not question is a burden.

Pros

The simple and honest answer is everything. When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"! In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase...

Cons

So far nothing that I don't like about it, far superior to other systems that I've used in the past

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Mike S.

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the best

Reviewed 9 months ago

Excellent and the support team are always on hand to help

Pros

I’ve used lots of different CRM’s over the years and FireFish is easily the best. The functionality is really straight forward making it really easy to train new starters and the system interface is very user friendly. The new developments are improving the system all the time and with a few more tweaks, I would say it is the perfect system for my business.

Cons

A LinkedIn integration and a CV Dropbox would be hugely beneficial. There are a couple of little changes that would help such as the ability to view a CV whilst making a VOIP call through the system would also be a great addition

Vendor response

Hi Mike, Thank you for your lovely review and continued support. Thanks, Amy

JC
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James C.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stress-free migration

Reviewed 3 years ago

Our biggest issue was that we didn’t have a two-way communication tool with our candidates. With the FireFish Software, the issue is solved. The interactive candidate portal always candidates too take ownership of there profile, update availability and set up automatic job alerts. All of which are key features in helping us improve the candidate experience with Optima.

Pros

The migration process was stress free, something that I would never have dreamed of during our considering changing our CRM. A clear and detailed migration plan with realistic timescales was shared at the start of the migration. The FireFish team were in constant communication with updates through the migration. Despite some complications with the data provided by our former CRM provider, the product was delivered on time. The on boarding team provided clear a training programme which has help the team settle into the new system. The team are enjoying using the software, in particular the ease of navigation and simple workflows.

Cons

The only downside is not being able to customise some terminology for internal use but this is not a major issue.

CW
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Carl W.

Staffing and Recruiting, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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10/10

Reviewed 6 months ago

From the first day i looked into them they have been a pleasure to deal with, every member of staff i have dealt with, are happy, friendly and helpful people as well as knowing what they are talking about. Everyone seems to get back to you straight away, including support and nothing is to much trouble. From the directors at the top, downwards they seem to take a lot of time in selecting new employees with the right personality. They onboard you and don't send you a manual to figure it out yourself, there a training 1 on 1, plus video recordings and articles to take away. Fantastic company to deal with and they are the Hubspot of the ATS world.

Pros

Easy to keep track of all your activity, advanced CV search capabilities, classy landing page design. All sections tie into one another with links to click between candidate, contact and company, saving you a lot of time. Posting jobs is quick and painless. Users decide on new features to be build and not the company themselves, this is a great idea. Everything that you can think of it has. Important CV's direct from email. Free bulk uploads each month done by the data team. Top class customer support.

Cons

Nothing, I haven't found a single thing that I dislike. The product is constantly evolving, No bugs in 6 months of using it.

Vendor response

Hi Carl, Thank you soo much for taking the time to write this lovely review. We really appreciate it and are exciting to see your Firefish journey continue! Many thanks, Amy

AA
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Amy A.

Staffing and Recruiting, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wise May Ltd - Review on Firefish

Reviewed 2 years ago

Fantastic overall service. The team are quick to respond, always happy to help and NOTHING is too much trouble. I have worked for a company and used a different database for the last 10 years, I feel with the Firefish technology I will be in a much stronger position than before, it does things I didn't know a database could do, I have been amazed at everything it has to offer. I have received complete help & support with my website and I am so pleased with the finished product! Couldn't be happier with the service overall.

Pros

From start to finish the Team at Firefish have made the process very seamless and stress free. The Software itself is extremely intuitive and user friendly. The searches are great!

Cons

I can't think of anything I don't like about it

AS
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Annejulie S.

Staffing and Recruiting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So glad we made the switch to FireFish!

Reviewed a year ago

From initial engagement to onboarding and follow up the whole process was slick, informative and professional. Their customer service is excellent and always consistent no matter who you deal with. I’ve been nothing but impressed! A superb experience and that hasn’t waned after two years working with them.

Pros

The stand out thing about Firefish for me is how easy it is to engage with our candidates and keep the database fresh and relevant. Candidates can manage their own work & marketing preferences via an online portal so their info is kept up date, compliant and they can sign up to job alerts that are specific to them. The automation is great; saving our consultants precious time away from admin. It gives us the functionality of a great CRM & applicant tracking system with added benefit of being able to market out effectively too. Many of the support team at FireFish are x- recruiters so they really get us and offer lots of useful market insights.

Cons

There’s not a lot not to like to be honest. They integrate with a lot of job boards but unfortunately not with Indeed so that would hep given their market share. It would help if we could see some engagement indicators on the mailshots we send to hiring managers.

Vendor response

Hi Annejulie, Thank you for your lovely review! We hope you continue to have a great experience with Firefish. Many thanks, Amy

DH
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David H.

Staffing and Recruiting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firefish

Reviewed 3 years ago
Pros

It was easy to understand, logical to follow and allowed us to tailor it to our own industry. I was responsible for helping to choose FF and the process was made very simple, with FF providing excellent support. FF allows you to create a system aligned to the sector /sectors you are working in, using your own industry language, rather than generic terminology. It links to our website and through...

Cons

I am sure there are issues, but to date I have't found them.

TB
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Tim B.

Staffing and Recruiting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service, great product

Reviewed 3 years ago

Just overall it has been a great experience from first phone call (the pitch)4 years ago to integrating it with a new website last month. Great service, good product and great value.

Pros

It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.

Cons

Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.