Firefish Features

Firefish

Combined recruitment marketing and CRM software

4.72/5 (140 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Applicant Tracking
Application Management
Approval Process Control
Assessment Management
Background Screening
Boolean Search
CRM
Calendar Management
Calendar Sync
Campaign Management
Candidate Management
Candidate Profiles
Candidate Tracking
Careers Page
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Electronic Signature
Email Management
Email Marketing
Email Templates
Employee Database
For Staffing Agencies
Forecasting
Full Text Search
Internal Chat Integration
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Description Management
Job Management
Job Posting
Job Requisition
Job Tracking
Jobs Board
Lead Management
Microsoft Outlook Integration
Mobile Access
Multi-Channel Marketing
Onboarding
Performance Metrics
Pipeline Management
Real Time Reporting
Recruiting Firms
Recruitment Management
Reference Checking
Reminders
Reporting & Statistics
Reporting/Analytics
Resume Database
Resume Parsing
Resume Search
Resume Storage
Role-Based Permissions
Self Service Portal
Skills Assessment
Social Media Integration
Social Recruiting
Status Tracking
Tagging
Task Management
Temporary Staffing
Third Party Integrations
Website Integration
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Applicant Tracking
Application Management
Approval Process Control
Assessment Management
Background Screening
Boolean Search
CRM
Calendar Management
Calendar Sync
Campaign Management
Candidate Management
Candidate Profiles
Candidate Tracking
Careers Page
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Electronic Signature
Email Management
Email Marketing
Email Templates
Employee Database
For Staffing Agencies
Forecasting
Full Text Search
Internal Chat Integration
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Description Management
Job Management
Job Posting
Job Requisition
Job Tracking
Jobs Board
Lead Management
Microsoft Outlook Integration
Mobile Access
Multi-Channel Marketing
Onboarding
Performance Metrics
Pipeline Management
Real Time Reporting
Recruiting Firms
Recruitment Management
Reference Checking
Reminders
Reporting & Statistics
Reporting/Analytics
Resume Database
Resume Parsing
Resume Search
Resume Storage
Role-Based Permissions
Self Service Portal
Skills Assessment
Social Media Integration
Social Recruiting
Status Tracking
Tagging
Task Management
Temporary Staffing
Third Party Integrations
Website Integration
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Applicant Tracking
Application Management
Approval Process Control
Assessment Management
Background Screening
Boolean Search
CRM
Calendar Management
Calendar Sync
Campaign Management
Candidate Management
Candidate Profiles
Candidate Tracking
Careers Page
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Electronic Signature
Email Management
Email Marketing
Email Templates
Employee Database
For Staffing Agencies
Forecasting
Full Text Search
Internal Chat Integration
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Description Management
Job Management
Job Posting
Job Requisition
Job Tracking
Jobs Board
Lead Management
Microsoft Outlook Integration
Mobile Access
Multi-Channel Marketing
Onboarding
Performance Metrics
Pipeline Management
Real Time Reporting
Recruiting Firms
Recruitment Management
Reference Checking
Reminders
Reporting & Statistics
Reporting/Analytics
Resume Database
Resume Parsing
Resume Search
Resume Storage
Role-Based Permissions
Self Service Portal
Skills Assessment
Social Media Integration
Social Recruiting
Status Tracking
Tagging
Task Management
Temporary Staffing
Third Party Integrations
Website Integration
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Android App


0 reviews

Firefish Feature Reviews

25 reviewers had the following to say about Firefish's features:

Aaron L.

Excellent for recruitment businesses

2017-10-31

A very easy to use, intuitive database/candidate management system that provides all the data we needed to improve the engagement of our candidates.

Pros

Ease of use, customer support, listening to users to make improvements, ease of data access and manipulation, customisable reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firefish Software


Thank you so much for your review Aaron! We're thrilled you're enjoying our software

Read more
Nicky C.

Transformed my business!!

2019-06-25

Pros

I extensively researched CRM systems within the recruitment industry and chose Firefish for a number of reasons including value for money, customer service and its easy to use interface.

Cons

No access to an App for on the go!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam R.

Great & Easy Software

2019-06-21

Fantastic and i would highly recommend. Very easy to use and very efficient.

Pros

On hand support for any advice or issues Lots of reporting options good KPI Tracker East to monitor teams performance

Cons

Nothing that negative to report. Sometimes advice is needed on the bespoke report building sections of the software

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zev G.

Recruitment Option

2021-02-18

Recruiting to several locations and trying to tap into several different roles needed.

Pros

The Candidate portal was easy to use.

Cons

Pricing relative to a traditional facility and agency. The reports were handy and detailed however not used much.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Victoria B.

Easy and practical to use and fantastic customer service

2019-06-21

Pros

Ease of use - workflow is logical and straight forward. Uploading candidates and emails direct from outlook is extremely efficient The customer support team and absolutely fantastic and always extremely helpful

Cons

Currently, it doesn't connect with LinkedIn Recruiter which makes candidate management slightly more difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Keeleigh H.

Excellent CRM

2019-06-21

The layout and design is neat and runs well.

Pros

FF is easy to use which makes the job easier.

Cons

The reporting/analysing takes some practise.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lesley A.

CRM made easy

2019-08-05

I am able to monitor how effectively Firefish is being used by consultants and ensure correct and relevant information is being inputted.

Pros

I like the report features, standard reports are great but report builder lets me generate reports specific to my companies needs.

Cons

It took me a while to figure out report builder but once it clicked it was easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Effective collaboration with the FireFish team. Product helps our team manage data efficiently

2017-10-25

Pros

Intuitive, easy to navigate, exceptional customer service, drawn to the intelligent capabilities of the product

Cons

Doesn't talk to LinkedIn as effectively as possible, desire more notifications via email when hiring activity is logged in the system, desire a view for investors that don't use the product but like to have access to hiring activity and sales data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Firefish Software


Hi there! Thanks for your review. We're glad you're enjoying the system. It¿s possible to set up a free report administrator license which would allow your investors access to view reports. If this sounds like it¿d work for you, please drop support a line to get this activated. They would just need to know a name and email address to set up the free license with.

Read more
Sarah W.

Great product, great service

2019-09-04

I really enjoy using Firefish. If I ever have an issue I get a response from them the same day and their team are very helpful and quick to get to the bottom of it. Would highly recommend!

Pros

Having used Daxtra in my last job, I find Firefish to be far more user friendly and self explanatory.

Cons

The only thing I would mention is that there are some functions that would be better if only management/compliance users could have access to instead of all consultants so we have more control of certain data to help keep our database accurate as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikki C.

Ticks all the boxes

2020-11-03

Pros

Since using Firefish it has been so much easier to manage our candidate database and active roles.

Cons

The pre-defined reports are great however I find the report builder a little difficult to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firefish Software


Hi Nikki,

Did you know we now have an advanced Reports Dashboard feature that allows you to visualise your team's recruitment data in an instant?

It's very easy to set up and use too.

https://www.firefishsoftware.com/feature-pages/reports-dashboard

Thanks!

Read more
Justin P.

Firefish Review

2021-01-20

Very good. [SENSITIVE CONTENT HIDDEN] remains accessible and the support team is great.

Pros

Massive fan of Firefish and Pivotal have used since 2014. I really like the customisation in the back end, which means we can pinpoint talent for roles accurately and quickly.

Cons

I feel the reporting and analytics could be improved, by being able to select the key metrics that need to be analysed and running just one report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firefish Software


Hi Justin,

Thanks so much for taking the time to leave a review of your experiences using Firefish.

I just wanted to let you know that we've released a Reports Dashboard feature to improve our reporting and analytics - you can read more about it here:
https://www.firefishsoftware.com/feature-pages/reports-dashboard

It's a real game changer!

Hope this is helpful to you and your team.

Read more
Michael P.

Great piece of software and very user friendly!

2019-06-21

Pros

Interface is very easy and new starts to the company can be on-boarded very quickly!

Cons

It is a powerful product with good analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Arlene W.

Excellent Recruitment Tool

2019-06-21

Pros

The system also increases our efficiency as a recruitment team.

Cons

The system meets our needs on a daily basis but I would like the reporting function to be a bit easier to use so we can analyse our data in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kirsty S.

Start up empowered by Firefish!

2021-01-21

Pros

The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications.

Cons

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew J.

Superb System!

2019-06-21

In fact, thinking back to when we set up, Firefish was a recommendation from another recruitment firm we know.

Pros

It allows us to track our activity, set targets and even suggests candidates for jobs... it makes recruitment a much more simple process!

Cons

We suggested the improvement and within a short period of time they had updated the system to include an hourly option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julian E.

Customer support second to none

2017-10-24

Efficiency and ease of use Fantastic customer support and assistance Great website setup for SEO and job posting Fantastic Advert and Job alerts driving applications

Pros

The software has an easy to use interface and is simple to use with an extreme amount of power for boolean search to optimise the candidates in relation to the adverts and jobs, allowing you to continually keep in contact with the candidate and understand the journey when speaking to the candidate in the future.

Cons

It would be nice to have Outlook support for the Apple Mac users and more user friendly mobile interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Firefish Software


Thank you for your great review! We're really glad you're enjoying Firefish, it's been great having you on board with us Julian. The Mac add-in is definitely on our radar - if you pop into the Firefish Community, you can add your vote to this idea too.

Read more
Rob S.

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

2020-07-03

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish. Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Pros

Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Cons

If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle K.

Brilliant

2019-06-21

Good, robust software for all the reasons mentioned above but one thing I would say is that the support is better than any application I have ever used. So if there is a difficulty, its resolved very, very quickly. The support team are lovely, really good to work with.

Pros

Simple, easily to navigate & really logical - so easy to learn how to use.

Cons

Specifically for NI, doesn't do FEC (fair employment) reporting. Would be a really easy piece to add for the NI market

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve M.

Excellent product & support

2020-11-12

Having researched many companies, Firefish came up on top in every area possible. Before purchasing it I had no idea how good their customer support was. It's quite frankly excellent and an example of how any customer support should be.

Pros

Ease of use, functionality and customer support are all excellent. Whenever there is an issue the support team respond very quickly and are always happy to get that extra mile in making sure any issues or difficulties are sorted out.

Cons

None to report. There is an issue with MS365 Email Server, but it's being sorted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alasdair S.

I do enjoy using FF on a day to day basis

2017-10-30

Very easy to use. Does basics very well.

Pros

interface is user friendly, straightforward.

Cons

It's "beta" nature - having to compile votes to seek improvements in a commercial environment seems to go against spirit of what commercial recruitment is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Charlotte B.

Firefish Review

2019-08-01

It was a slow start , but overall happy with the experience.

Pros

The thing I benefit from the most are the extensive reports I can download

Cons

It took a while to get used to the platform - but the guides/videos did and do still help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Carl B.

Firefish is a fabulous recruitment CRM

2020-04-03

My overall experience, shared by my team at Swindale Parks, is nothing but positive.

Pros

It is very easy to use and the team at Firefish are constantly issuing advise on how to get mnore out of the system, by way of Blogs and the like.

Cons

Nothing major to report here. Generally speaking over the 14 months we have used it, I would give it 9/10.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise B.

Easy set up and easy to use

2017-10-24

Pros

Firefish is an intuitive system with a good user interface. Very responsive team.

Cons

Not being able to bulk upload candidates. Not being able to bulk delete people from potential lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tim B.

Great service, great product

2019-06-21

Just overall it has been a great experience from first phone call (the pitch)4 years ago to integrating it with a new website last month.

Pros

It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.

Cons

Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James C.

Stress-free migration

2020-05-18

The interactive candidate portal always candidates too take ownership of there profile, update availability and set up automatic job alerts.

Pros

Despite some complications with the data provided by our former CRM provider, the product was delivered on time.

Cons

The only downside is not being able to customise some terminology for internal use but this is not a major issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more