Firefish Features

Firefish

Combined recruitment marketing and CRM software

4.74/5 (122 reviews)

Firefish Feature Summary

  • Business planning
  • CRM
  • Candidate Portal
  • Custom candidate application process
  • Employer Portal
  • Full ATS
  • Fully integrated recruitment website
  • Integration with Microsoft Outlook, Office, and Gmail
  • Intelligent potential job/candidate match suggestions
  • Job alerts
  • Job posting
  • KPIs
  • Reports and analytics
  • Social media integration
  • Web CMS

Competitor Feature Comparison

API
Activity Dashboard
Activity Management
Activity Tracking
Applicant Tracking
Approval Process Control
Audit Trail
Auto-Matching
CRM Integration
Calendar Management
Calendar Sync with Google
Commenting
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Custom Fields
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Data Import/Export
Data Migration
Document Management
Email Address Extraction
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Templates
Email Tracking
File Management
Full Text Search
Interview Scheduling
Job Application Management
Job Management
Job Tracking
Jobs Board Integration
Microsoft Outlook Integration
Pipeline Management
ROI Analytics
Recruitment Management
Resume Database
Resume Parsing
Resume Search
Social Network Marketing
Social Recruiting
Tagging
Third Party Integration
To-Do List
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Applicant Tracking
Approval Process Control
Audit Trail
Auto-Matching
CRM Integration
Calendar Management
Calendar Sync with Google
Commenting
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Custom Fields
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Data Import/Export
Data Migration
Document Management
Email Address Extraction
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Templates
Email Tracking
File Management
Full Text Search
Interview Scheduling
Job Application Management
Job Management
Job Tracking
Jobs Board Integration
Microsoft Outlook Integration
Pipeline Management
ROI Analytics
Recruitment Management
Resume Database
Resume Parsing
Resume Search
Social Network Marketing
Social Recruiting
Tagging
Third Party Integration
To-Do List
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Applicant Tracking
Approval Process Control
Audit Trail
Auto-Matching
CRM Integration
Calendar Management
Calendar Sync with Google
Commenting
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Custom Fields
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Data Import/Export
Data Migration
Document Management
Email Address Extraction
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Templates
Email Tracking
File Management
Full Text Search
Interview Scheduling
Job Application Management
Job Management
Job Tracking
Jobs Board Integration
Microsoft Outlook Integration
Pipeline Management
ROI Analytics
Recruitment Management
Resume Database
Resume Parsing
Resume Search
Social Network Marketing
Social Recruiting
Tagging
Third Party Integration
To-Do List
Workflow Management
Visit WebsiteCompare App

Firefish Feature Reviews

25 reviewers had the following to say about Firefish's features:

Aaron Leslie

Excellent for recruitment businesses

2017-10-31

A very easy to use, intuitive database/candidate management system that provides all the data we needed to improve the engagement of our candidates.

Pros

Ease of use, customer support, listening to users to make improvements, ease of data access and manipulation, customisable reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firefish Software


Thank you so much for your review Aaron! We're thrilled you're enjoying our software

Read more
Sam Robinson

Great & Easy Software

2019-06-21

Fantastic and i would highly recommend. Very easy to use and very efficient.

Pros

On hand support for any advice or issues Lots of reporting options good KPI Tracker East to monitor teams performance

Cons

Nothing that negative to report. Sometimes advice is needed on the bespoke report building sections of the software

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicky Corps

Transformed my business!!

2019-06-25

Pros

I extensively researched CRM systems within the recruitment industry and chose Firefish for a number of reasons including value for money, customer service and its easy to use interface.

Cons

It would be great to see this feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Effective collaboration with the FireFish team. Product helps our team manage data efficiently

2017-10-25

Pros

Intuitive, easy to navigate, exceptional customer service, drawn to the intelligent capabilities of the product

Cons

Doesn't talk to LinkedIn as effectively as possible, desire more notifications via email when hiring activity is logged in the system, desire a view for investors that don't use the product but like to have access to hiring activity and sales data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Firefish Software


Hi there! Thanks for your review. We're glad you're enjoying the system. It¿s possible to set up a free report administrator license which would allow your investors access to view reports. If this sounds like it¿d work for you, please drop support a line to get this activated. They would just need to know a name and email address to set up the free license with.

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Sarah Walker

Great product, great service

2019-09-04

I really enjoy using Firefish. If I ever have an issue I get a response from them the same day and their team are very helpful and quick to get to the bottom of it. Would highly recommend!

Pros

Having used Daxtra in my last job, I find Firefish to be far more user friendly and self explanatory.

Cons

The only thing I would mention is that there are some functions that would be better if only management/compliance users could have access to instead of all consultants so we have more control of certain data to help keep our database accurate as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keeleigh Harrild

Excellent CRM

2019-06-21

The layout and design is neat and runs well.

Pros

FF is easy to use which makes the job easier.

Cons

The reporting/analysing takes some practise.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lesley Armstrong

CRM made easy

2019-08-05

I am able to monitor how effectively Firefish is being used by consultants and ensure correct and relevant information is being inputted.

Pros

I like the report features, standard reports are great but report builder lets me generate reports specific to my companies needs.

Cons

It took me a while to figure out report builder but once it clicked it was easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Victoria Birkenshaw

Easy and practical to use and fantastic customer service

2019-06-21

Pros

Ease of use - workflow is logical and straight forward. Uploading candidates and emails direct from outlook is extremely efficient The customer support team and absolutely fantastic and always extremely helpful

Cons

Currently, it doesn't connect with LinkedIn Recruiter which makes candidate management slightly more difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Samuel

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

2020-07-03

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish.

Pros

Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Cons

If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Arlene Wren

Excellent Recruitment Tool

2019-06-21

Pros

The system also increases our efficiency as a recruitment team.

Cons

The system meets our needs on a daily basis but I would like the reporting function to be a bit easier to use so we can analyse our data in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Jamieson

Superb System!

2019-06-21

In fact, thinking back to when we set up, Firefish was a recommendation from another recruitment firm we know.

Pros

It allows us to track our activity, set targets and even suggests candidates for jobs... it makes recruitment a much more simple process!

Cons

We suggested the improvement and within a short period of time they had updated the system to include an hourly option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alasdair Spinner

I do enjoy using FF on a day to day basis

2017-10-30

Very easy to use. Does basics very well.

Pros

interface is user friendly, straightforward.

Cons

It's "beta" nature - having to compile votes to seek improvements in a commercial environment seems to go against spirit of what commercial recruitment is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Phair

Great piece of software and very user friendly!

2019-06-21

Pros

Interface is very easy and new starts to the company can be on-boarded very quickly!

Cons

Generating reports can sometimes be a bit confusing but this may be down to my own understanding rather than what FF can do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim Betts

Great service, great product

2019-06-21

Just overall it has been a great experience from first phone call (the pitch)4 years ago to integrating it with a new website last month.

Pros

It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.

Cons

Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Kearns

Brilliant

2019-06-21

Good, robust software for all the reasons mentioned above but one thing I would say is that the support is better than any application I have ever used. So if there is a difficulty, its resolved very, very quickly. The support team are lovely, really good to work with.

Pros

Simple, easily to navigate & really logical - so easy to learn how to use.

Cons

Specifically for NI, doesn't do FEC (fair employment) reporting. Would be a really easy piece to add for the NI market

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gillian Kerr

Great software and a great team

2020-02-19

The candidate experience has been great using the online portal and it has improved efficiency in terms of moving candidates through all the workflows as well as streamlining our GDPR process.

Pros

It's incredibly user-friendly and works extremely well for a small to medium-sized recruitment firm as the support is always available and they get to know you well.

Cons

Not being able to come out of draft emails to check another record before sending and not having visibility over when jobs are due to expire on external job boards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Goodfellow

Firefish Review

2019-06-21

From the word go the FF team have been great, there is always someone on hand to deal with queries via phone or email and any issues that do arise are dealt with promtly.

Pros

Firefish is easy to install, user friendly and comes with great customer service at the right price.

Cons

Nothing, happy with the all round performance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Charlotte Barrington

Firefish Review

2019-08-01

It was a slow start , but overall happy with the experience.

Pros

The thing I benefit from the most are the extensive reports I can download

Cons

It took a while to get used to the platform - but the guides/videos did and do still help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise Baxter

Easy set up and easy to use

2017-10-24

Pros

Very responsive team. Reporting functionality.

Cons

Not being able to bulk upload candidates. Not being able to bulk delete people from potential lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
James Cranston

Stress-free migration

2020-05-18

The interactive candidate portal always candidates too take ownership of there profile, update availability and set up automatic job alerts.

Pros

Despite some complications with the data provided by our former CRM provider, the product was delivered on time.

Cons

The only downside is not being able to customise some terminology for internal use but this is not a major issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carl Booth

Firefish is a fabulous recruitment CRM

2020-04-03

My overall experience, shared by my team at Swindale Parks, is nothing but positive.

Pros

It is very easy to use and the team at Firefish are constantly issuing advise on how to get mnore out of the system, by way of Blogs and the like.

Cons

Nothing major to report here. Generally speaking over the 14 months we have used it, I would give it 9/10.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Owen

We have recently started using Firefish, it is extremely user-friendly and efficient support team

2017-10-24

All in one candidate recruitment software package.

Pros

Easy of navigation, very user-friendly both for the candidates and the consultants, also tracks sales targets & candidates from application processed to hired!

Cons

The only negative part of the system is that when you are adding new role you have to add the contact before entering the company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Firefish Software


Thank you so much for the lovely feedback Richard, we're glad you're finding Firefish useful for your business. If you have any tweaks you'd like to raise for us, remember to post them on the Firefish Community for other users to vote on!

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Lou Shapland

Integral to our business

2019-08-19

Pros

The support is second to none, immediate and spot-on Continuous support on topics such as GDPR, Webinars on everything you could think of to help your recruitment business

Cons

There isn't anything I don't like - if you have a suggestion the company has a customer ideas page and they do take the feedback on board and change things if required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William Pearce

Firefish Software is the Best Recruitment Software

2019-06-21

We are so happy to have invested in Firefish and in a short period of time it has had an incredibly positive impact on our business.

Pros

So simple and easy to use Creates incredible amount of engagement Portal for candidates and client to login and set preferences (eg Job Alerts) So easy to share jobs across social media platforms

Cons

Nothing - it is all brilliant! Constantly new features being created too

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacqueline Zidi

Firefish

2019-06-21

I found this system helped us a lot with having talent pools and easy to keep track on the recruitment we have.

Pros

I love how easy the system is to use, some recruitment systems can be difficult to use.

Cons

I have not found anything that I don't like about this product so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more