Firefish Pricing

It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.

Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.

It is easy to use and train others to use. I particularly like that the software is adapting to needs of the customer

There are still small issues I have with it but these are being looked into and in development

Firefish is a great platform for recruiting professionals. The intuitive user interface and automated processes make the process of finding and hiring the right talent much easier. The customer service team is very responsive and always willing to help. The platform also offers valuable insights into the job market and the skills necessary to make successful hires.

The main downside of Firefish is that it can be quite expensive for smaller companies. The cost of the platform makes it hard to justify for some businesses and can be a barrier to entry. Additionally, the platform isn't as user-friendly as some of its competitors, making it difficult to use for those not familiar with its features.

Hi there, Thank you for your review! Many thanks, Amy

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to". The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work. Coming from a CRM we had used for over 15 years I was nervous about the integration...

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Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented. Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Software is always being improved and updated. Very easy to use. Good value for money.

Formatted CVs need to be more user-friendly. It's a little glitchy.

Hi Steve, Thank you for your lovely review. We're happy to hear that you're loving using Firefish. Many thanks, Amy

The integration seemed to be better compared to other CRMs. The pricing was much more competitive also. I like the cloud hosting aspect compared top more traditional on-prem CRM's. The process is streamlined compared to other CRMs.

Features missing: *Not being able to keep track of candidates via specific tag files*Not being able to change client tag file names *Not being able to add clients quickly into tag files

Hi Nathan, Thank for your review. Glad to know you're enjoying your Firefish experience. Many thanks, Amy

easy to use Customer Service is top notch value for money

functionality for a heavy freelance desk

Very Easy to set up, helps to speed up the search of candidates and therefore placements. I can access it from anywhere and even on my phone if needed. Compliance is taken care of and all the email templates reduce time too.

Some drop downs are global so can't be changed. I use LinkedIn a lot so record this activity in Firefish but have to use "general update" and they only make updates on a Thursday, I understand why but I just like things to be done immediately.

The software is integrated into your website so seamlessly add value and eas in managing the data flow, you have full control of the editing and functionality to can make changes and update drop downs and functionality.

Not a great not to like in fairness, it delivers across all metrics for us

FireFish is a seamless operating system to help me with my day-to-day recruitment needs. With a responsive and helpful back office, any question or query is never a task and always gets resolved with great urgency.Main pros:- Easy-to-navigate interface- Great integration into digital calendars- User friendly - Great training materials- "FishTank" an active database of useful questions and solutions

FireFish is a great system, which adds real value to a recruitment business. Areas of improvement would be minor factors such as:- More visually appealing (colors or animations) - Mail automation feature

Hi Max, Thank you soo much for taking the time to write this review. We're over the moon that you think Firefish is an A** system! Many thanks, Amy

FireFish is very easy to use and navigate and at a fantastic price.

To be honest we don't dislike anything and if we have a suggestion to improve anything we let them know and they implement the ideas!

I've been very happy with the software's user experience. There are countless systems out there which have over complicated what should be relatively straight forward processes and Firefish hasn't fallen into the trap, keeping it simple and intuitive to record and drive the end to end recruitment cycle.

Having only committed to the basic license, I know there is far greater functionality available if the investment was committed to - so I don't to cite limitations as a negative. I run a small boutique recruitment service and the basic package satisfies what I need to get from the software.

Hi Ed, Thanks for your review! We're glad you've had a great experience with Firefish. Many thanks, Amy

Ease of use and price have been the most attractive feature.

Some of the functionality around business development.

Since using Firefish it has been so much easier to manage our candidate database and active roles. The system is very intuitive and user friendly which was a deciding factor when reviewing systems. The support from the helpdesk if efficient & friendly. I find it fantastic value and would highly recommend it.

The pre-defined reports are great however I find the report builder a little difficult to navigate.

Hi Nikki, Did you know we now have an advanced Reports Dashboard feature that allows you to visualise your team's recruitment data in an instant? It's very easy to set up and use too. https://www.firefishsoftware.com/feature-pages/reports-dashboard Thanks!

Firefish is easy to use, fast and extremely reliable. Their support team are also excellent - available, responsive and keen to provide the right solutions for you. And all at a very competitive cost in the market. We're a small recruitment business, and moved from a server-based to this, our first cloud-based system. The Firefish team were superb at helping make this transition as smooth as possible. Features I particularly like (which we didn't have on our old - and more expensive - setup): fast CV previews and links to LinkedIn for quick candidate updates; auto updating talent pools; and easy candidate mailshots.

Firefish provides all the key elements that we need from a system like this. Yes, there are a couple of small things that we'd like to tailor but can't, however, I don't think any system will be a 100% perfect fit (at least not without far greater cost). The team are also great at exploring these points where they arise to find the most effective solution.

Ease of use Constantly evolving Friendly support team Cost

I have to say in the 3 years we have used Firefish they have been faultless

Firefish is a highly intuitive system that is easy to set up and use. The onboarding process is smooth and customer support is great if you do encounter any issues. My favourite thing about Firefish is the ease of use.

It's not the cheapest on the market but you are paying for quality.

Easy to use, individual and the customer service is first class

Some of the cross referencing of the contact to candidates etc is not as good as I would like.

The customer service is second to none. I like the overall design and layout. I also find the job progression, with the templates that create to send emails are great for saving me time.

The initial price for the upgrade put me off slightly, as there are cheaper products out there.

What can I say! I extensively researched CRM systems within the recruitment industry and chose Firefish for a number of reasons including value for money, customer service and its easy to use interface. I have not been disappointed. As the company MD I can oversee my consultants progress, set individual kpi's and generate useful reports. The system is easy to use and a fantastic management tool

No access to an App for on the go! It would be great to see this feature

A very easy to use system that's value for money with great back office support and regular updated features.

Nothing negative to say about this software.

EAsy to use Intuitive Building talent pool for future Customer support

No cons - could look a little more sophisticated at front end, but for the price - is a first class product with great functionality.

Firefish is easy to install, user friendly and comes with great customer service at the right price.

Nothing, happy with the all round performance.