Firmwater LMS Features

Firmwater LMS

The LMS for Training Companies

4.63/5 (63 reviews)

Firmwater LMS Features In Depth

Selling Courses Online

The primary reason why training companies use Firmwater LMS is to sell their courses online. Firmwater LMS is integrated with Shopify, which offers a straightforward way to design online stores to deliver courses to customers. It also provides businesses with the ability to sell courses individually or in bundles. Shopify supports single seat (B2C) and multiple seat (B2B) purchase scenarios.

Choose from more than 100 professionally-designed themes when designing your online store. Even when you use a theme, Shopify still gives you total control over your website’s design. A rich marketing toolkit helps you design pages in a way that’s SEO-friendly. You can then start accepting credit cards and PayPal payments, with Firmwater LMS handling the delivery of e-learning courses automatically after ordering.

Managing Clients

Firmwater LMS offers a way for its users to manage all of their clients through the same interface where they manage learning content. This unified interface makes it easier for instructors to setup their online courses. Users can setup new clients with their own LMS and grant access to all or part of their content libraries. Users can also make updates to learning modules in one place across all clients and courses.

Each client who signs up for your e-learning course will see his or her own learning portal with custom branding, settings, and available content. Client administrators will then be able to add participants to courses based on department, language, job title or location. From the Configuration tab, you can see how many users are in each client group and view all the clients that exist under your company.

Running SCORM Content

Firmwater LMS is SCORM compliant. SCORM is the e-learning industry standard for the interoperability of learning content. Firmwater LMS can run any SCORM-compliant e-learning course. (Most general-purpose content development environments can now produce SCORM content.)

By using a platform that is SCORM compliant, you can ensure that your clients have the ability to pause and resume their learning activities at will. You will also be able to access detailed response data reports, whether you use Articulate, Captivate, Camtasia, Lectora or any other tool that can publish to SCORM 1.2 or SCORM 2004.

Generating Reports

Detailed reports keep users on top of what is happening in their e-learning courses. Using the reporting feature, Firmwater LMS users are able to keep track of learner activity in real-time. Get a better understanding of how clients are interacting with your courses through Firmwater’s powerful reporting feature.

Firmwater offers over 15 different reports, including starts and completions, participant status, and activity detail reports. These all allow you to filter the report output based on location, department or job title, to help you get the report data you need. You can export reports to multiple formats for delivery, or slice and dice the data in whichever way you see fit.

Competitor Feature Comparison

"What If" Scenarios
API
Academic/Education
Activity Dashboard
Application Management
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Built-in LMS
Certification & Licensing
Content Library
Content Management
Corporate/Business
Course Library
Course Management
Course Tracking
Customizable Branding
Customizable Reports
Employee Training
Engagement Tracking
Gamification
Interactive Content
Labeling
Learner Portal
Learning Management
Learning Paths/Tracks
Media Management
Mobile Learning
Multi-Language
Reporting & Statistics
Reporting/Analytics
SCORM Compliance
Single Sign On
Skills Tracking
Social Learning
Synchronous Learning
Tests/Assessments
Third Party Integrations
Training Administration
Training Companies
User Management
Video Conferencing
Virtual Classroom
eCommerce Management
eLearning Companies
Visit WebsiteCompare App
"What If" Scenarios
API
Academic/Education
Activity Dashboard
Application Management
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Built-in LMS
Certification & Licensing
Content Library
Content Management
Corporate/Business
Course Library
Course Management
Course Tracking
Customizable Branding
Customizable Reports
Employee Training
Engagement Tracking
Gamification
Interactive Content
Labeling
Learner Portal
Learning Management
Learning Paths/Tracks
Media Management
Mobile Learning
Multi-Language
Reporting & Statistics
Reporting/Analytics
SCORM Compliance
Single Sign On
Skills Tracking
Social Learning
Synchronous Learning
Tests/Assessments
Third Party Integrations
Training Administration
Training Companies
User Management
Video Conferencing
Virtual Classroom
eCommerce Management
eLearning Companies
Visit WebsiteCompare App
"What If" Scenarios
API
Academic/Education
Activity Dashboard
Application Management
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Built-in LMS
Certification & Licensing
Content Library
Content Management
Corporate/Business
Course Library
Course Management
Course Tracking
Customizable Branding
Customizable Reports
Employee Training
Engagement Tracking
Gamification
Interactive Content
Labeling
Learner Portal
Learning Management
Learning Paths/Tracks
Media Management
Mobile Learning
Multi-Language
Reporting & Statistics
Reporting/Analytics
SCORM Compliance
Single Sign On
Skills Tracking
Social Learning
Synchronous Learning
Tests/Assessments
Third Party Integrations
Training Administration
Training Companies
User Management
Video Conferencing
Virtual Classroom
eCommerce Management
eLearning Companies
Visit WebsiteCompare App

Firmwater LMS Feature Reviews

25 reviewers had the following to say about Firmwater LMS's features:

Russell W.

A top-notch training platform for training companies!

2018-12-11

Firmwater LMS allows us to offer our clients the unique ability have their very own, branded training portal. The ability to completely control the management of users, training content, reporting, training records, etc. are all very valuable features which has allowed us to win more contracts.

Pros

The white-labeled training portal is a market differentiator for selling to our B2B clients.

Cons

I don't care for having to rely on Firmwater staff to help me implement changes in my portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Russ,

Thank you so much for your kind words. We really strive for Firmwater LMS to help training businesses like yours to differentiate themselves in the industry.

Josie
Customer Success Specialist

Read more
Patty C.

It took a little while to learn it but now it's very easy to navigate it.

2017-10-03

The most important benefit, besides very few if any user technical issues, is not having to personally deactivate accounts because the system does it automatically.

Pros

It has a lot of great features: Allowing a payee to send an invitation to someone else, easy access to the certificates after account is inactive, ability to send e-mails to participants reminding them of their time limit, automatically deactivating participants after a period of time, easy access to management to change participant's information (e-mail address), being able to resend invitations to start the class, easy access to view participant's information by management, and many other features that I can't think of.

Cons

There are only a few drawbacks or cons that we found: Some reports cannot be printed out using PDF.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Hi Patty, thank you for a great, comprehensive review! We are very glad that our LMS features meet your needs and most importantly, that you find our LMS easy to navigate.

All of our reports, with the exception of 'Attempt Data Export', are available for PDF export. We encourage you to get in touch with our support team for more information about exporting reports.

Read more
Patrick M.

Does the job

2017-03-20

The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Pros

Once I figured out what I needed to get done in it, it is relatively easy to use.

Cons

user interface appears outdated and reporting feature is lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end.

We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

Read more
Hal R.

Verified Reviewer

Firmwater LMS

2015-11-02

I have been involved in LMS procurement for 15 years for organizations in the public, private and inter-governmental sectors. In my role as COO of Blue House Energy I have been using Firmwater for three years. We chose Firmwater after a detailed review of options, For a training company/organization, Firmwater is the best I have reviewed or used.

Pros

Very quick and personalized support Quick uploads Ability to create private brand labeled sites (known as “clients”) Grant content from a “master” to “clients”, enabling automatic content update Supports locations and departments Many email contact options, including customization of email messages Various options for user setup Ideal for certificates and certifications (including customized certificates of achievement) Logical user interface and process for content management

Cons

Need more backend functions accessible to the user interface (in process) Would be nice to have a "lite" LCMS that supports version control Upgraded user interface for reports and help

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Mike S.

Great E-Learning Platform if you have many clients.

2021-03-25

Excellent people with a greate product. They respond quickly and solve problems fast.

Pros

The ability to create custom platforms for our clients and the excellent up time and easy of use.

Cons

Would love to see a bit more real time reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Hi Mike,

We really appreciate this glowing review and recommendation. We're happy to hear the LMS has been beneficial for your various clients and that you're satisfied with our customer support team. We're always looking to improve and adapt our reporting processes, so your feedback is much appreciated.

Thanks again,
Liam and the Firmwater Team

Read more
Dax L.

A Very Capable, Cost Effective LMS Solution for Our Company

2010-06-30

Firmwater provides a great service to our company.

Pros

The multitude of reports on each user and piece of content is a great feature for us.

Cons

One feature that I wish was available within Firmwater was the ability to email users or send users reminders that their training needs to be completed by this date.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Dax: Thanks for your review.

Our #1 customer enhancement request is for automated email notifications. The initial functionality is now available and added functionality will be available later in the year.

Read more
Stephen W.

Vision Ed Seminars Review

2010-07-18

Highly recommended for providing self-study type courses directly to individual consumers.

Pros

Easily access and complete set of reports.

Cons

Uploading multiple SCORM files into a single course requiresd customer support. Although CS is prompt in responding to this need, this still caused some delays. There is a need to post an optional threaded discussion associated with each course offering.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chay B.

The supportive team make all the difference

2021-03-23

The level of customer service is absolutely fantastic.

Pros

It's great that we're able to have different certificates for different modules, ensuring that our users in Wales are able to access bilingual certificates.

Cons

We make regular use of the reporting features, but it would be great to see these further developed so that we're able to build our own custom reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Hi Chay,

Thank you for this great review! We've enjoyed helping Stonewall build this program from the ground up and we're happy to hear you have had success delivering your courses on Shopify.

Your comments regarding the customization of reports and LMS branding are duly noted. These are two areas we will be focusing on in the future, so it's very helpful to receive this feedback.

We look forward to our continuing partnership.

-Liam and the Firmwater Team

Read more
Claire W.

Fantastic LMS for training companies

2019-08-07

Our overall experience of Firmwater LMS has been fantastic. They are always happy to support and help us get the best out of the system.

Pros

The content library is set up in a way that allows us to easily manage our training content and share it with our clients as appropriate, saving lots of time compared to our previous LMS.

Cons

Users are unable to create custom reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Claire,

Thank you for this fantastic review. It is great to hear that you have been able to save time and effort by using Firmwater LMS to deliver your training courses to your clients.

It has been a pleasure working with you!

The Firmwater Team

Read more
Doug D.

Positive Experience

2019-07-24

I've been intimately involved in the implementation/launch of the Firmwater LMS with our company. Firmwaters' level of communication has always been dependable and solution driven. Our company business model is slightly unconventional, with many custom needs. Firmwater has continually stepped up to the challenge and satisfactorily delivered solutions that has kept us moving forward. Before Firmwater, we encountered numerous tech support calls on a daily basis. Since the launch of the Firmwater LMS, our calls have virtually ceased.

Pros

The ease of use and reliability. Very little overhead with a learning curve that is palatable.

Cons

Firmwater has worked with us to ensure this critical information is captured from the third party software we are currently using.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Doug,

Thank you so much for your kind words!
We are very pleased to hear that we could help Compliance Solutions reach the goal of lowering tech support calls.

We have been working closely with you to integrate with your existing systems and processes. We are looking forward to adding more valuable LMS features in the future that will help you streamline processes further and help you grow your business.

Thank you for choosing us!

The Firmwater Team

Read more
Mieng L.

Great cloud LMS platform

2017-03-23

I would love to see a refresh on the UI and reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Thanks for your review! We¿re happy to provide you with what you and your customers need and are glad to hear you¿re satisfied with support. Our team is currently working on some new improvements to both UI and reporting.

We always love to hear from our customers what their needs are and what they were looking to change. We will reach out to you soon to address what updates you were looking for in terms of UI and reporting.

Read more
Mary Ann O.

Outstanding People and Customer Service

2017-03-20

The most striking thing about working with Firmwater, is the time they have taken to walk me through the steps needed to satisfy my customers' needs.

Pros

Works with what I need with an excellent reporting ability.

Cons

Not a con exactly, just that it offers so much that I haven't had a chance to learn it all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Firmwater LMS

Just that anyone looking for an affordable Learning Management System, should give it a trial run before any decision to purchase an alternative program is made.

Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Thank you Mary Ann! It is always a pleasure to work with you and help you support your customers. We truly appreciate your kind words and your recognition of Firmwater¿s strength and key features.

Read more
Bradley C.

Awesome!!!

2018-08-22

Their customer service beats any company I've worked with in the past by leaps and bounds.

Pros

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Cons

Not a durn thing so far :), super easy and I am learning new things all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacqueline D.

Firmwater LMS

2010-07-26

I've had the opportunity to work with Firmwater as an LMS provider and have found the team to be quite helpful; the system provides great reporting with great additional features.

Pros

Excellent Customer Service, Willing and knowledgeable staff, robust system capable of supporting English and French, Flexible pricing structure (per course start or per person model)

Cons

The first organization set up takes a bit of getting used to but once you have an understanding of the flow it is great.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Alice H.

Fantastic team and service

2014-08-18

Its learner interface is simple to use on all modern browsers, and now many features work on mobile/tablet.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lucy K.

Intuitive and easy to use

2021-02-18

Excellent in particular the user support, trial period and on boarding, very responsive.

Pros

But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions.

Cons

Terminology is not the clearest - needed some explaining about exactly what was what.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Hi Lucy,

Thank you so much for this kind review. We're happy to see that you have benefited from the simplicity and flexibility of the LMS as well as from the work of our support team.

We're working on some updates to our documentation to ensure all terms are as clear as possible.

We look forward to continuing our partnership.

All the best,
Liam and the Firmwater Team

Read more
Rob D.

Firmwater Exceeded Our Expectations

2013-10-16

Our favorite features are the built in e-mail alerting, comprehensive reports, and the simplicity of loading new content.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Myda E.

Verified Reviewer

Powerful LMS with Excellent Customer Support

2015-11-02

We really like the client portal feature, and the Shopify integration was a huge bonus.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Ed E.

Firmwater Delivers

2014-08-29

We are using Firmwater to deliver a SCORM-compliant online eLearning course that integrates video, audio, graphic animations, and testing to individuals and firms internationally through Firmwater's ecommerce portal with Shopify.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrew K.

A Superior LMS for content publishers

2010-06-30

The LMS was designed with content vendors in mind.

Pros

The LMS was designed from the ground up to support content publishers and handles complex tasks with ease.

Cons

It's difficult to think of any Cons regarding the Firmwater LMS.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Angela G.

Firmwater LMS

2012-11-22

Most important to us is the customer service. Firmwater has supported us 100%!

Pros

Improved tracking of learner's activities was something our clients were asking for.

Cons

None so far!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Hal R.

Firmwater Review from the LMS Consultant and Entrepreneur Viewpoint

2014-03-26

I do not need to repeat the great comments from other reviewers; however, I would like to bullet some of the key features that make this LMS stand out from the pack: Smooth Shopify integration Ability to customize all messages to users and the certificate The ability to setup (on the fly) any number of branded clients and provide resellers )or departments) with the ability to manage their admin back end Many ways of register users (including time delimited memberships) Locations that support geography and organizational structure AICC support Very flexible reporting And yes, the best support I have received since working with computers in 1982.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David F.

The only reason I gave Firmwater a five star rating across the board is I could not rate them higher

2017-10-03

My biggest surprise was the across the board competence of Firmwater's support team. I am not technically sophisticated, and a small company. They are not afraid to make better suggestions, and do what they say they will do. Their pricing is more than fair. The biggest benefit at this point in my growth, is I know that I can trust Firmwater to solve whatever problems come along and always have my best interest at the center of their support. My company offers online new home sales education to Realtors. Its all good. As it should be. If you are starting an e-commerce business, I highly recommend Firmwater.

Pros

Firmwater offers easy, fast and free access to Shopify 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Hi David, thank you for the wonderful review! We are happy to know that you find our platform easy to use as that is what we strive for. We love being a part of your growth and supporting your journey.

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Alan R.

The Firmwater Learning Management System - Easy to use and Extremely Powerful

2014-04-29

The best feature of the Firmwater LMS and my primary reason for using it is the ability to create branded instances of the LMS that are client-specific portals.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Peter M.

Firmwater Customer Since 2014

2021-03-05

We are very pleased with Firmwater.

Pros

We can always reach a real person who can provide a solution.

Cons

We really do not have any complaints about the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Firmwater


Hi Peter,

Thank you for this excellent review! We try our best to provide immediate, personalized support and we're happy to hear you have benefitted from this.

Thanks again,
Liam & Firmwater Team

Read more