FirstNet Learning Features

FirstNet Learning

Cloud-hosted training centers

4.82/5 (11 reviews)

FirstNet Learning Feature Summary

  • Custom branding
  • Classroom management
  • Instructor-led learning
  • One-time & recurring events
  • Instructor management
  • Registration management
  • Group enrollment
  • Webinar management
  • Webinar recording
  • Training tracks
  • Certification management
  • Policy & procedure management
  • Training record management
  • Course authoring
  • Quiz creation
  • Course catalog
  • Assessment management
  • Resource management
  • Document storage
  • Certification programs

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Competitor Feature Comparison

FirstNet Learning Feature Reviews

11 reviewers had the following to say about FirstNet Learning's features:

Chris White

Excellent customer support matching the plethora of program possibilities!

2017-08-03

Great method for offering excellent safety training to employees, and very easy to track.

Pros

I appreciate the ease of use. I appreciate the ability to personalize programs and have taken advantage of adding our own trainings and policies for our staff to review.

Cons

I have found it difficult to find time to investigate the plethora of program possibilities, even for an Administrator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Chris, thank you! Working with you and the folks at LMC is a joy! And you're right -- there's so much the system does, it's hard to wrap my head around it, as well!

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David McHale

Great customer service, timely response to questions / requests

2017-08-03

my experience is they go above and beyond with customer service - helps with program marketing materials, developed custom reports to meet our needs, etc.

Pros

User interface is branded and configured to meet your specific needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


David, thank you so much! We enjoy working with you, too - and value our relationship with you all!!

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Doug Kirkus

We have worked with FirstNet Learning for several years and it has been a wonderful relationship.

2017-08-07

It gives our member's employees the option of taking quality safety training courses at their own pace at their location.

Pros

The software is very user friendly and the customer support has been fantastic. FirstNet continues to improve the software and they keep us informed about new features and options for our clients to use.

Cons

I really do not have any cons to list. Any problems that we have experienced we have brought to FirstNet's attention and they have corrected them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Doug, I believe we're just over 10 years working with you, your clients SDML & SDPAA, and their many members...and we thank you so much!!! We appreciate our relationship and partnership with you!

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Marlene Poirier

FirstNet had provided us with excellent products and customer service for many years.

2017-08-10

Has helped our organization offer supplemental online courses to meet the demand of our customers.

Pros

Also allows for plenty of time to finish courses. Reporting feature is great!

Cons

Mainly that users could not edit their own work locations...that had to be done by a data dump which was too costly for the state to run very often, so the users data was often outdated and billing needed to be re-done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Thank you, Marlene!! We truly appreciate your input and our relationship with you!!! You're right, the ability for users to move themselves to another department, etc. is not available in the current system (that function can be performed by level 2 or higher Administrators). Good news, though - It is a function on the slate for the new LMS.

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Mary Kummer

ICRMP has successfully partnered with FirstNet Learning for 8 years.

2017-06-12

Pros

Te ability to customize the appearance and use of our online university so it works with our risk management discount program.

Cons

The catalog of online courses doesn't fit all of our needs so we custom create our own courses with video clips included and have FNL publish our content on our online university.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Thank you, Mary! We all love working with ICRMP!!!

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Tracy Caldwell

1 Year Partnership

2017-03-17

After a year of partnership, I can say that I am happy with how FNL worked with us to meet our needs since we are not the their typical client. I scored 3 stars on 'ease of use' because I felt the site was a bit clunky and hard to navigate. But I know they are working hard on improving the site to be more user friendly and am excited to see the updates.

Pros

Willing to work with us on what we need.

Cons

Customer service wasn't what I hoped it would be at first, but am now happy they listened to our needs and expectations and have stepped up to provide a faster turn-around time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Tracy, thanks for your input! We've already made both the user & Admin experiences so much easier - and there's more to come! Look forward to showing you!
Also, we take pride in delivering the best customer service possible. If ever you have CS issues, please let us know - you can contact any of us, in any department (even the CEO!), at any time!

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Dave Cookson

FirstNet Learning is First Rate

2017-02-27

More than a decade later, the Beacon Online University, with more than 13,000 registered users and more than 30,000 courses used, continues to provide outstanding online training programs and a first rate learning management system to our policyholders.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Dave, thank you so much! Working with Beacon Mutual these many years has been truly our pleasure!

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Ron Sinnwell

Service and Value, a Success Story

2017-02-24

FirstNet Learning and our account manager have provided excellent service and great value to our member/customers.

Pros

Ease of use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Ron, thank you for your review and for all your work to make IMWCA's online training program so successful! You are correct, getting home safely is the goal and why we all do what we do.

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Melissa Simental

Great system and great people to work with!!

2017-06-09

Pros

The online training site is very intuitive and easy to use.

Cons

However, after seeing a demonstration of the upcoming new administration interface, I believe that this issue is being addressed and the admin model will be much more efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Melissa, thank you! We, too, are VERY excited about the new interface! And thank you for your partnership with FirstNet!

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Cindy Mitchell

Great to work with in creating our required partner agency & staff compliance courses!

2017-08-14

Pros

The on line courses has alleviated staff time utilized to host in house training sessions.

Cons

Partner agencies are required to re-certify yearly. It would be nice to have the certificate/course reflect a one year re-certification date. This is a minor inconvenience in comparison to the overall benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Thank you, Cindy! Food Bank of the Rockies holds a special place in our hearts! And regarding the recertification notice, this will change in your next update. Thank you all for ALL that you do to feed & nourish the hungry!

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Dave Kodel

A valued partnership!

2017-03-17

They are making some great changes to the user interface and striving to make the entire system more user friendly.

Pros

It meets our needs and it is being updated to be more intuitive. Great customer support.

Cons

It is not as intuitive and user friendly as it could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering FirstNet Learning

They never say no - they work very hard to meet our needs and that means a lot to us as an organization.

Source: Capterra
Helpful?   Yes   No

Response from FirstNet Learning


Thank you, Dave! We, too, are excited about the changes that have been made and the changes that are coming soon! We value your partnership!!

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