Softworks Features

Softworks

Workforce management for companies with flexible work hours

4.28/5 (18 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Alerts/Notifications
Approval Process Control
Attendance Tracking
Audit Trail
Automatic Time Capture
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Billing & Invoicing
Biometric Recognition
CRM
Calendar Management
Collaboration Tools
Compliance Management
Configurable Workflow
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Document Management
Document Storage
Duplicate Detection
ERP
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Goal Setting / Tracking
Learning & Development
Leave Tracking
Mobile Access
Mobile Time Tracking
Multiple Data Sources
Onboarding
Online Time Tracking
Overtime Calculation
Payroll Management
Performance Management
Performance Metrics
Process/Workflow Automation
Progress Tracking
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Secure Data Storage
Self Service Portal
Sick Leave Tracking
Skills Tracking
Summary Reports
Task Management
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Timesheet Management
Training Management
Trend Analysis
Vacation/Leave Tracking
Workflow Management
Workstation Tracking
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API
Activity Dashboard
Alerts/Notifications
Approval Process Control
Attendance Tracking
Audit Trail
Automatic Time Capture
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Billing & Invoicing
Biometric Recognition
CRM
Calendar Management
Collaboration Tools
Compliance Management
Configurable Workflow
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Document Management
Document Storage
Duplicate Detection
ERP
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Goal Setting / Tracking
Learning & Development
Leave Tracking
Mobile Access
Mobile Time Tracking
Multiple Data Sources
Onboarding
Online Time Tracking
Overtime Calculation
Payroll Management
Performance Management
Performance Metrics
Process/Workflow Automation
Progress Tracking
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Secure Data Storage
Self Service Portal
Sick Leave Tracking
Skills Tracking
Summary Reports
Task Management
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Timesheet Management
Training Management
Trend Analysis
Vacation/Leave Tracking
Workflow Management
Workstation Tracking
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API
Activity Dashboard
Alerts/Notifications
Approval Process Control
Attendance Tracking
Audit Trail
Automatic Time Capture
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Billing & Invoicing
Biometric Recognition
CRM
Calendar Management
Collaboration Tools
Compliance Management
Configurable Workflow
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Document Management
Document Storage
Duplicate Detection
ERP
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Goal Setting / Tracking
Learning & Development
Leave Tracking
Mobile Access
Mobile Time Tracking
Multiple Data Sources
Onboarding
Online Time Tracking
Overtime Calculation
Payroll Management
Performance Management
Performance Metrics
Process/Workflow Automation
Progress Tracking
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Secure Data Storage
Self Service Portal
Sick Leave Tracking
Skills Tracking
Summary Reports
Task Management
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Timesheet Management
Training Management
Trend Analysis
Vacation/Leave Tracking
Workflow Management
Workstation Tracking
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Mobile apps

iOS App


13 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


62 reviews

Softworks Feature Reviews

17 reviewers had the following to say about Softworks's features:

Anonymous
(Information Technology and Services company, 5001-10000 employees)

Great WFM Product!!!

2020-02-05

It made life easier to schedule, manage, record, and report the people management.

Pros

- Attendance Interface - Holidays and vacations management - Administrator module - Easy to share - Works in collaborative pattern - Customizable based on scope and profile of the organization

Cons

- Cost - Limited usage of color and customized options - Takes time to load with a large amount of data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gemma B.

Convient and benefical

2017-07-19

Support are great and resourceful but at times can be left waiting for a reply to a problem and I will have to chase for a solution Manual is not very descriptive in learning how to complete a feature

Pros

easy for employees to monitor their clocking and annual leave some reports are useful easy monitoring for supervisors and management

Cons

too easily accessible to employees not all features do what they say meant to - ie Cancel Absence Entry constant issues of the clock cards not calculating correctly after adjustments are made

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sahron P.

User Friendly

2018-02-16

No

Pros

Easy access Quick view Adding a new employee is relatively simple.

Cons

Reports are not always easy to pull Would like to see more generic reports useful to our requirements such as absenteeism and daily attendance reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
jane n.

Softworks review

2017-07-12

Pros

The employee self service is very easy for our employees to use and navigate and has allowed us to move away from a paper based system.

Cons

The connection with configuration and clockwise is often difficult and I find the set up of alerts, and holiday requests quite tricky.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kevin C.

Upgrade to 9.1

2019-09-19

I recognise Softworks is an off the shelf product and is not designed to meet all our needs, but I have a team of managers that expect perfection, and it is challenging to maintain the product as a positive tool in support of staff management.

Pros

The upgrade is visually much better, still early days and we are learning all the tools it offers. The Rep was very good at supporting the problems we had at the initial phase of upgrade, she was efficient and reacted to all the issues immediately. Please pass my sincere thanks...

Cons

Early stages of the upgrade the configuration did not work; The Employee Handbook is not on the App, as when I first discussed this I was informed it would be part of the App.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Liz D.

Good system.. some gaps to functionality that we missed at evaluation stage

2017-07-13

Pros

Mobile app is brilliant!!!

Cons

Doesn't have an employee calendar that you can see at a glance what type of absences employees have had

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jason C.

Time and Attendance User

2019-09-03

Easy to train people and makes life very easy with the use of timeclocks for payroll managers with a large hourly population.

Pros

*Ease of use with timeclocks *The dynamic options in regards to reports *Versatility of adding multiple approvers *Ability to track and the use of time off accruals *The timecard exception reports *Ability to have multiple pay classes for a diverse workforce population

Cons

Maybe better options when punches are missed, so they timecards are easier to fix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
John H.

Easy to use Time and attendance system for users, managers and administrators

2018-01-24

Pros

Ease of use, real time reports, price point and excellent after sales support.

Cons

Only thing i would like to see is more flexibility for customers to make changes to certain formats in excel reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jean K.

Softworks provides a user friendly experience, efficient customer support wiht ease of access to training guides etc.

2017-07-18

The main thing for us is the end-user interface and our employees find it very easy to use.

Pros

User friendliness, training supports/guides online, ticket turnaround is quick for those queries which are urgent

Cons

Sometimes, the updates on the tickets are too frequent and can be closed off before I have time to review the query submitted or do the action they have suggested or respond to the query.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sandra S.

Useage of softworks

2018-08-23

System is fast, easy to use.

Pros

loads of information stored on system. Good access to reports and they are easy to generate and read

Cons

none at the moment that I can think of. If there are issues, all you have to do is raise a ticket and they will be dealt with a.s.a.p.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kamalpreet Singh S.

Amending defined Picklists

2019-09-19

Reliable system.

Pros

Easily configurable. Easy to perform mass updates.

Cons

Change request for simple changes to reports take on average 8 weeks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Priscilla B.

So far so Good!!!

2018-06-04

I get to share my experience with others to help them in making a decision.

Pros

The interface for employee time tracking is user friendly.

Cons

So far I have not found anything I dislike about this software. Just that during the trial phase, Clocking in and out would freeze anytime I try to but it does not do that anymore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin P.

Functional

2017-07-12

Would like to have the opportunity to look further into what the system can do for the business but do not have the time

Pros

Set- up and disabling of new employees very easy, could be improved by verification of unique record before the end of the process.

Cons

Due to lack of usage, no longer familiar with the set-up or configuration. Therefore so any desired modifications tend not to get implemented.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Penny M.

Easy, Accurate and Reliable

2019-09-11

Pros

This software is easy to use and reliable in order to record clocking in and hours etc as an employee.

Cons

No issues or concerns at the moment with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Samantha A.

Best real time tracking

2018-11-06

Pros

Most up to date tracker I have ever used

Cons

Sometimes the transferring of data takes time

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacquie F.

Softworks Overview

2017-07-12

I find the overall experience of working with softworks very good and their support team are second to none. There is a big fall out when you move from dealing with the developers on to the support team which can be expected.

Pros

Visually Clear, ESS Very self explanatory.

Cons

It would save a lot of time for the end user and also the support desk as softworks from helping the end users with the same issues repeating time and time again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Easy Software

2018-12-05

I feel like everyone in the office benefits well from the software, because they do not have trouble with time going missing and it stays accurate.

Pros

I love the fact that I am able to log into my time website without any trouble and be on time to work.

Cons

There is nothing that I least like about the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more